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4. Is there a significant difference between the assessment of depositor and the private bank with regards to: 4.1 accessibility, 4.2 convenience, and 4.3 accuracy? 5. What are the common problems encountered in using E-banking? SUMMARY FINDINGS After the data were gathered, tabulated and statistically treated and analyzed, the researcher arrived at the following summary findings:

1. How do the profile of the depositors be described as to: 1.1 Age, majority of the depositors is in the age bracket of 18-25 years old or 44 percent. It is followed by 26-33 years old with 36 percent, followed by 34 years old and above, with a percentage of 20 percent. 1.2 Gender, most of the depositors were male with 52 percent of the total number of customer respondents or 26 individuals while the female has a total of 48 percent or 24 individuals. 1.3 Civil Status, almost 32 or 64 percent of the total respondents are single while 18 or 36 percent of the total respondents are married. 2. How do the depositors asses the E-banking program in terms of: 2.1 Accessibility, That customer can always easily withdraw cash using the Electronic banking system have a weighted mean of 4.58. They are also often deposit cash using the electronic banking system with a weighted mean of 4.4. And they were often pay

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cash easily using the electronic banking with a weighted mean of 4.2. It shows that most of the depositors of the private bank find the use of E-banking to be always or often accessible in terms of withdrawals, deposits, and payments. 2.2 Accuracy, that customer always agreed that E-banking provides accurate information regarding banking transactions with a weighted mean of 4.58. And as a depositor they sometimes encountered any problems concerning E-banking with a weighted mean of 3.16. Depositors also explained that they are always satisfied about the effectiveness of E-banking as the companys provided with a weighted mean of 4.6. It shows that most customers have been provided accurate information regarding E-banking transactions and found E-banking provided by the company effective. 2.3 Convenience, according to the respondents they were often satisfied with the benefits given by E-banking with a weighted mean of 3.92. Also, the private bank were often introduced their companys products and services with a weighted mean of 3.92. So that, as a customer of the aforementioned bank they are well-informed about companys new strategies. And it often helped the customers minimize time consumption in doing banking transactions. Thus, E-banking was often found to be convenient by being satisfied with the benefits it give, introduction to the companys product and services well and minimize time consumption in doing banking transactions 3. How effective is the e-banking program of a private bank with regards as to: 3.1 Accessibility, that employee always provides banking information to their customers using the Electronic banking system with a weighted mean of 4.8. They also always display company information to their website with a weighted mean 5.0. Employees

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of the private bank always provide online electronic brochures/buying guides to their depositors with a weighted mean of 4.9. In terms of accessibility, the private banks employees believe that the firm is doing a good job. According to respondents, the bank had always provided information about the company and its banking transaction. By the use of advertisements such as online brochures, commercials and others. This proves that electronic banking is well adapted by the company to provide satisfaction to their customers. 3.2 Accuracy, that employees always provide accurate information regarding the banks transaction and information with a weighted mean of 3.7. They always give online application and registration for their customers as one of their responsibilities. And last, they always accept incoming and outgoing transaction with a weighted mean of 4.9 so that their customer could able to inform them about the problems regarding Ebanking. In terms of accuracy, most of the respondents think that companys use of electronic banking had provided accurate delivery of information and transactions. In their opinion, the company is doing well in obtaining feedbacks from customers, but they do perceived that electronic can be a little risky because nowadays, a technology steps up another level, its a risk of being corrupted increases too, which includes hacking and fraud. 3.3 Convenience that employee always have doubts on using e-banking with a weighted mean of 4.7. And according to them, E-banking always gives benefits by means of faster transactions to their customers. Thus, the company had brought much convenience with its use of E-banking. By means of accepting transaction through the internet, which makes it faster to accommodate. This kind of delivery of services is

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known to be likely to shorten the span of time of consumed by any transaction and transfer of information between the bank and the custumer. 4. Is there a significant difference between the assessment of depositor and the private bank with regards to: 4.1 Accessibility has no significant difference between the assessments of both respondents based on the instrument used. 4.2 Accuracy has no significant difference between the assessments of both respondents. 4.3 Convenience has a significant difference between the assessment of the customers and the private bank.

That the employees of the private bank assess accessibility and accuracy of Ebanking to be more effective compared to the assessment of the customers of the bank. The reason is that since not all depositors engage in E-banking, so they do not consider E-banking to be that accessible. While in accuracy, customers are not that satisfied with the accuracy and security that E-banking is providing. Lastly, both employees and customers agreed that E-banking is effective since in the case of employees, it minimizes the cost and lessens their work. And in the part of the customers, E-banking makes their banking transactions easier and hassle free. Both the depositors and the employees agree that E-banking provides benefits to both of them.

5. What are the common problems encountered in using E-banking?

Most common problems that are encountered by the customers regarding Ebanking is the security risk, with 29.33%, followed by technological comprehensive issue

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with 24% and technical difficulties with 23.33%. The number one problem that is mostly encountered by the customers is security risk. It is because regardless of what type of security is in place for on line banking sites or ATMs; people are able to obtain customer information. This issue is often beyond the banks control, as criminals try many tactics to obtain customer information. At ATMs, thieves can also hack the system, so your personal identification number (commonly called a PIN number) and card number is stolen after you use them. The number two problem is CONCLUSION Based on the findings, the researchers came up with the following conclusions: 1. Majority of the depositors are male with an age bracket of 18-25 years old and are single while majority of the employees in the bank are female with an age bracket of 26-33 years old and are single. 2. Both employees and the depositors considered E-banking as an effective way of doing banking transaction such as payments, withdrawals, deposits, and product and services information. 3. There is no significant difference between the assessment of depositor and the private bank with regards to accessibility and accuracy, but there is a significant difference between the assessment of depositors and the private bank in terms of convenience. 4. Majority of the depositors considered security risk, technological comprehension issue and technical difficulties to be the top three common problems encountered in E-banking.

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RECOMMENDATION The following are some of the recommendations of the researchers regarding the effectiveness of E-banking to the customers of a private bank. 1. Banks should enhance their online banking transactions in terms of having a more secured, accurate, and accessible transactions as well as products and services information. In addition, banks must also focus on technical issues/problems/difficulties so that they can lessen customer problems regarding this. 2. Customers must engage in E-banking specially to those who dont have time to transact personally in the bank because E-banking will be a big help for them because it provides easier and faster way of payments, withdrawals, deposits, and banking information acquisition. But of course though E-banking provides a lot of benefits, the customers must still be aware of what we so called security risk that is involved in every online transactions. 3. Bank managers should find more ways of developing the use of E-banking to their banks in order to make customers more satisfied by the benefits it give. Also, they must develop a more desirable and effective customer care service through E-banking system. And they should think more about some safety procedures on handling E-banking that will secure depositors important information. 4. Future researchers must acquire additional or other information regarding the subject in order for them to come up with a study better than this but in a different content and scenario.