Kenneth T.

Nguyen
112 Byard Street > Johnstown, NY 12095 > (518)-573-6381 > ktnguyen2509@yahoo.com

Objective
To perform quality customer service in a position that will best utilize my communication skills, organizational skills, and detailed
orientation.

Education and Training

Johnson & Wales University
Providence, RI
Bachelor of Science, Travel and Tourism Management, May 2006
Associates of Science, Travel and Tourism Management, March 2006

Work Experience

AAA Northway Inc. Leisure Travel Sales Agent August 2007 – April 2008
Schenectady, NY

 Coordinate arrangements for car rentals, hotel reservations, airfare, rail, and cruise services based on individual preferences.

 Contact clients with special promotions; develop sales techniques and networking to improve sales and commissions.

 Booked services on-line or over the phone and provide tickets and confirmation information to all individual packages.

 Promote and use AAA preferred partners and arrange for payment of services and collect payments.

 Maintain familiarity with travel industry through attendance at vendor’s training sessions, FAM trips, literature and trade shows.

Liberty Travel, Group Coordinator July 2006 – August 2007

Providence, RI
 Organize group packages with a substantial amount of detail upon client’s requests.
 Answer phone calls and group inquiries; send out requested products, and schedule group promotion nights.
 Make client reservations, process client payments, and prepare travel documents.
 Research initial pricing and rates for vendors, balancing group payments, and handle problems or complaints from clients.
 Update data entry for group mailings, prepare cost sheets, and set-up contracts with vendors and group leaders.

Media Star Promotions, Sales Representative June 2005 – June 2006

Providence, RI
 Promoted products and services for R. J. Reynolds Tobacco.
 Confidentially delivered and gathered customer personal identification.
 Responsible for surveys, personal stock, and reporting excess products.

Ultra the Nightclub, Barback October 2004 – March 2007

Providence, RI
 Maintain cleanliness to Health Department and management standards.

 Assisted bartending staff with stock replenishment.

 Controlled, recorded, and reported alcohol inventory to management.

DRS Imaging Company, Assistant Supervisor, Quality Control Operator June 2004 – September 2004
Albany, NY
 Sorted, checked, and organized graduate students personal transcripts.
 Responsible for image quality, uploading images to database system, and reporting work progress and errors to headquarters.
 Supervised a work crew of 9 for a 3 month project ensuring all segments of the project is on task and progressing.
References Available Upon Request