INSTITUTO POLITECNICO NACIONAL ESCUELA SUPERIOR DE TURISMO CULTURA DE LA CALIDAD EN LAS ORGANIZACIONES TURISTICAS CARLOS MARIO MENDOZA GARCIA

EDWARD DEMING EQUIPO 1: CARDOSO RODRGUEZ LILIANA LOPEZ TAPIA CLAUDIA RAMOS PALACIOS KARLA REYES JUAREZ SHEILA SANTANA RAMIREZ CRISTINA 8M1 28/ENERO/2013

EDWARD DEMING

William Edwards Deming was born in Sioux City, Iowa on 14 October 1900 to William Albert Deming and Pluma Irene Edwards. Pluma Irene and William Albert Deming were well-educated and emphasized the importance of education to their children. Pluma had studied in San Francisco and was a musician. William Albert had studied mathematics and law. Young Ed Deming attended school in Powell and held odd jobs to help support the family. In 1917, he enrolled in the University of Wyoming at Laramie. In 1921 he graduated with a B.S. in electrical engineering. In 1925, he received an M.S. from the University of Colorado and in 1928, a Ph.D. from Yale University. Both graduate degrees were in mathematics and mathematical physics. Dr. Deming studied music theory, played several instruments and composed two masses, several canticles and an easily sung version of the Star Spangled Banner. Dr. Deming married Agnes Bell in 1922 in Wyoming. Agnes and Ed had a daughter, Dorothy. Agnes died in 1930. Dr. Deming married Lola Elizabeth Shupe in 1932. They had two daughters, Diana and Linda. Dorothy died in 1984.

Dr. and Mrs. Deming lived in Washington, D. C. for the remainder of their lives in the house that they bought in 1936. With her family at her side, Mrs. Deming died on 25 June 1986. Dr. Deming, surrounded by his family, died at his home on 20 December 1993. International Activities Statistician, Allied Mission to Observe the Greek Elections, January-April 1946; July-October 1946 Consultant in sampling to the Government of India, January and February 1947; December 1951; March 1971 Delegate from the A.A.A.S. to the Indian Science Congress, New Delhi, January 1947 Adviser in sampling techniques to the Supreme Command of the Allied Powers, Tokyo, 1947 and 1950 Teacher and consultant to Japanese industry, through the Union of Japanese Scientists and Engineers 1950, 1951, 1952, 1955, 1960, 1965 Member of the United Nations Sub-Commission on Statistical Sampling, 1947-52 Consultant to the Census of Mexico, to the Bank of Mexico, and to the Ministry of Economy, 1954, 1955 Consultant., Statistisches Bundesamt, Wiesbaden, 1953 Consultant to the Central Statistical Office of Turkey, 1959-1962 Lecturer, London School of Economics, March 1964 Lecturer, Institut de Statistique de l'Universite de Paris, March 1964 Consultant to the China Productivity Center, Taiwan, 1970, 1971 Lecturer in Santiago, Crdoba (Argentina), and Buenos Aires, under the auspices of the Inter American Statistical Institute, 1971. Honors Taylor Key award, American Management Association, 1983 The Deming prize was instituted by the Union of Japanese Scientists and Engineers and is awarded each year in Japan to a statistician for contributions to statistical theory. The Deming prize for application is awarded to a company for improved use of statistical theory in organization, consumer research, design of product and production. Recipient of the Second Order Medal of the Sacred Treasure, from the Emperor of Japan, 1960, for improvement of quality and of Japanese economy, through the statistical control of quality. Recipient of the Shewhart Medal for 1955, from the American Society for Quality Control. Elected in 1972 most distinguished graduate from the University of Wyoming. Elected in 1983 to the National Academy of Engineering. Inducted into the Science and Technology Hall of Fame, Dayton, 1986.

In 1980, the Metropolitan section of the American Society for Quality Control established the annual Deming Medal for the improvement of quality and productivity. Recipient of the Samuel S. Wilks Award from the American Statistical Association in 1983. Recipient of the Distinguished Career in Science award from the National Academy of Sciences in 1988. Recipient of the National Medal of Technology from President Reagan in 1987.

PUBLICATIONS Elementary principles of the statistical control of quality (Tokyo 1952). Statistical techniques in industry as national resource (Calcutta 1952). Out of the crisis: quality, productivity and competitive position (Cambridge, Mass. 1982; 1994; 1998; 2000) (with many editions). Quality, productivity, and competitive position (Cambridge, Mass. 1982). DEMING PRIZE Dr. W. E. Deming was invited to Japan by the Union of Japanese Scientists and Engineers (JUSE) in July 1950. "Eight-Day Course on Quality Control "One-Day Course on Quality Control for Top Management," Deming taught the basics of statistical quality control plainly and thoroughly to executives, managers, engineers and researchers of Japanese industry. The transcript of the eight-day course, "Dr. Deming's Lectures on Statistical Control of Quality," was compiled from stenographic records and distributed for a charge. Dr. Deming donated his royalties to JUSE. Mr. Kenichi Koyanagi, managing director of JUSE, proposed using it to fund a prize to commemorate Dr. Deming's contribution. What Is The Deming Prize? Is an annual award presented to an organization that has implemented TQM suitable for its management philosophy, scope/type/scale of business, and management environment. Regardless of the types of business, any organization can apply for the Prize under certain conditions. Organizations Qualified For Receiving The Prize The Deming Prize is given to applicant organizations that have implemented TQM suitable for their management philosophy

 Public Announcement Of The Winners : After the Prize winners have been determined by the Deming Prize Committee as mentioned above, the winners are announced in the following publications and the reasons for receiving the Prize are stated: 1) The "Nippon Keizai Shimbun" (Japan Economic Journal) 2) The web magazine "Quality Management" (published by JUSE) 3) The monthly magazine "JUSE News" (JUSE Newsletter) 4) JUSE Home Page The prize-winner is requested to submit a short report on the status of its TQM practices three years after having received the prize. 1951 Fuji Iron & Steel Co., Ltd. Showa Denko K.K. Tanabe Seiyaku Co., Ltd. Yawata Iron & Steel Co., Ltd Deming Prize For Individuals The Deming Prize for Individuals is an annual award given to (1) Individuals who have made outstanding contributions to the study of TQM or statistical methods used for TQM, or (2) Individuals who have made outstanding contributions in the dissemination of TQM. To apply for the Deming Prize for Individuals, recommendation from the members of the Deming Prize Committee will be necessary. Any individual may apply for the Prize regardless of nationality. Deming Grand Prize The Deming Grand Prize was created to commemorate the first International Conference on Quality Control (ICQC), held in October 1969 in Tokyo. An organization may apply for the Deming Grand Prize three years or more (including the award year) after it has received the Deming Prize or the Quality Control Award for Operations Business Units. When it is recognized that an applicant's implementation of TQM has improved substantially beyond the level at the time it won the Deming Prize, the organization is awarded the Deming Grand Prize. 1970 Toyota Motor Co., Ltd.

DEMING PHILOSOPHY Dr. W. Edwards Deming taught that by adopting appropriate principles of management, organizations can increase quality and simultaneously reduce costs Deming advocated that all managers need to have what he called a System of Profound Knowledge, consisting of four parts: 1. Appreciation of a system: understanding the overall processes involving suppliers, producers, and customers (or recipients) of goods and services 2. Knowledge of variation: the range and causes of variation in quality, and use of statistical sampling in measurements; 3. Theory of knowledge: the concepts explaining knowledge and the limits of what can be known. 4. Knowledge of psychology: concepts of human nature. 14 Key Principles Deming offered fourteen key principles to managers for transforming business effectiveness. The points were first presented in his book Out of the Crisis. 1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive, stay in business and to provide jobs. 2. Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change. 3. Cease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place. 4. End the practice of awarding business on the basis of a price tag. Instead, minimize total cost. Move towards a single supplier for any one item, on a long-term relationship of loyalty and trust. 5. Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. 6. Institute training on the job. 7. Institute leadership . The aim of supervision should be to help people and machines and gadgets do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers. 8. Drive out fear, so that everyone may work effectively for the company. 9. Break down barriers between departments. People in research, design, sales, and production must work as a team, in order to foresee problems of production and usage that may be encountered with the product or service. 10. Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.

11. a. Eliminate work standards (quotas) on the factory floor. Substitute with leadership. b. Eliminate management by objective. Eliminate management by numbers and numerical goals. Instead substitute with leadership. 12. a. Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality. b. Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objectives. 13. Institute a vigorous program of education and self-improvement. 14. Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job. INSTITUTE HISTORY The W. Edwards Deming Institute was founded by Dr. Deming in 1993. The Institute is chartered in Washington, D.C. It is a nonprofit corporation which provides educational services related to the teachings of Dr. Deming. These services include conferences and seminars. The Institute also makes Dr. Deming's personal and professional papers available to researchers at the U.S. Library of Congress. The Deming Collection at the Library of Congress includes an extensive audiotape and videotape archive of Dr. Deming. The aim of The W. Edwards Deming Institute is to foster understanding of The Deming System of Profound Knowledge to advance commerce, prosperity and peace.

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THE W. EDWARDS DEMING INSTITUTE BOARD OF TRUSTEES Diana Deming Cahill Founding Trustee Linda Deming Ratcliff Founding Trustee William J. Bellows, Ph.D. Associate Trustee Kevin Edwards Cahill Successor Founding Trustee J. Vincent Cahill Successor Founding Trustee Joyce Nilsson Orsini, Ph.D. Associate Trustee John A. Hillerich III Associate Trustee Richard R. Steele Associate Trustee