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Human Machine Interface (HMI) Systems provide the controls by which a user operates a machine, system, or instrument. Sophisticated HMI Systems enable reliable operations of technology in every application, including highspeed trains, CNC machining centers, semiconductor production equipment, and medical diagnostic and laboratory equipment. HMI Systems encompass all the elements a person will touch, see, hear, or use to perform control functions and receive feedback on those actions.
The task of an HMI System is to make the function of a technology self-evident to the user. A well-designed HMI fits the users image of the task he or she will perform. The effectiveness of the HMI can affect the acceptance of the entire system; in fact in many applications it can impact the overall success or failure of a product. The HMI System is judged by its usability, which includes how easy it is to learn as well as how productive the user can be.
It is the mission of everyone involved in the HMI design, the engineers, management, HMI consultant, and industrial designer, to meet the defined usability requirements for a specific HMI System.
A well-designed HMI System does more than just present control functions and information; it provides an operator with intuitive active functions to perform, feedback on the results of those actions, and information on the systems performance.
A highly-reliable HMI System that delivers safe, cost-effective, consistent and intuitive performance relies on the application of engineering best practices throughout design and panel layout, production, testing, and quality assurance processes.
Just as critical, in-depth knowledge of and compliance with all relevant ergonomic, safety, and industry standards must inform each step of the design and manufacturing cycle. Clear definitions of the functional requirements, the operators level of expertise, and any communications/interactions with other systems provide the starting point in the knowledge-intensive design process.
The tools needed for effective operator control of the equipment as well as the requirements of the overall application determine the selection of interface functions.
General Functionality
How many functions will be controlled by this interface? Where a single function might be served by pushbutton, keylock, and rotary switches, multiple functions could require several screen displays to cover operator functions and
options. What kind of visual, auditory, or tactile feedback will best serve the operator in performing the defined functions?
Does the operation require real-time indicators? Multiple data-entry points? How many times is a button pressed? Are there safety considerations? Are emergency stop switches required? Which standards apply industry, safety, international?
Input can be as simple as an on/off switch or a touchscreen display. Touchscreen HMI Systems are increasingly popular in public transaction applications, because they can simplify complex operations and tolerate a moderate degree of rough use. Defining input requirements will help decide which control technology is best suited for a specific application.
Operator Feedback
Feedback is critical to operator effectiveness and efficiency. Feedback can be visual, auditory, tactile, or any combination necessary for the application. Feedback is essential in systems that have no mechanical travel, such as a touchscreen or a capacitive device that when triggered has no moving parts. In some cases feedback provides confirmation of an action, while in others it adds to the functionality.
HMI Systems must be able to interface/interconnect with the system under control as well as other related systems. For example, in an industrial setting the HMI might connect via hardwire or a serial bus to I/O points that provide machine status. Additionally, it might be networked to a manufacturing execution system and a supply logistics/inventory system.
Environmental Considerations The application environment encompassing both physical location and vertical industry environment determines HMI System durability requirements. Environmental stresses include exposure to moisture and the elements, temperature extremes, wear and tear, vandalism, and general rough use characteristic of harsh environments such as an industrial production floor.
Lifecycle Durability
Not only should the HMI System be rugged enough to withstand the elements and heavy use, but it should also last for the duration of the equipment lifecycle. For example, a Magnetic Resonance Imaging (MRI) HMI System interface should last at least 10 years.
Style
HMI System style is a high priority for many consumer goods and especially luxury products. In the marine industry, the consoles for high-performance racing boats feature contemporary styling and an array of ergonomic technologies. HMI style considerations are effective when they create a level of product differentiation that delivers a unique selling proposition.
Regulatory/Standards Considerations
A thorough knowledge of technical ergonomic, design, and manufacturing standards is fundamental to HMI System design. These include engineering standards, such as MIL-STD-1472F, which establishes human engineering design criteria for military systems, subsystems, equipment, and facilities; federal standards set by the Americans With Disabilities Act; and industry guidelines such as those from SEMI S2-93, the global semiconductor industry association, covering HMI for semiconductor manufacturing equipment. Additional HMI specifications are defined by ANSI, IEEE, ISO, and others.
Know your operator the key to a successful HMI System implementation requires a well-grounded definition and understanding of the operators. Will the operator be a passive/intuitive user? If so, commands/functions should be simple with an easy-to-comprehend interface. For this type of user, repeatability is also important information and actions should appear consistently from use to use. For an expert user, where more sophisticated control is desirable, there may be multiple layers or levels for interfacing with equipment.
For any user along the range from intuitive to expert, interface ergonomic considerations should include: panel layout, HMI Component selection, information presentation, feedback, and safety considerations.
Panel Layout
The panel layout should be designed to provide the operator functional groups of related information in a predictable and consistent manner. In addition, the system must require an operator to initiate action and keep the operator informed by providing timely feedback on those actions. The layout should be organized so that the operator is clearly prompted in advance when the next operator action is required.
HMI designers can simplify their search for the appropriate switch or HMI Component by carefully analyzing their application requirements then determining the following:
Physical configuration and mounting needs. Special requirements such as illumination, marking, environmental sealing, etc.
Color scheme The key to effective use of color is simplicity. Avoid too many colors or flashing alarms. Stick with the traffic light model for key actions:
Information presentation Once again, simplicity is the key. Dont crowd a screen avoid cluttering it with irrelevant data. Forcing an operator to search for the required information increases response time and potential errors. Have a consistent set of menu buttons and functions from screen to screen.
User Feedback
Feedback is critical to ergonomic industrial design. Make sure the results of pressing a control button, toggling a switch, or entering a command are absolutely clear. Determine if operator feedback is visual, auditory, tactile, or a combination of multiple techniques.
Once you have defined HMI functionality, you are ready to investigate control technologies. Each technology has advantages and disadvantages related to the HMI system, equipment, and application.
The selection between different control technologies is primarily determined by the resolution of control that is required by the application. A trackball or joystick enables granular, pixel-by-pixel control, a far higher resolution than possible with a typical PC point-and-click controller.
Pushbutton switches allow the option of illumination to indicate open/close switch status when a quick visual indication is desired. They are also useful in machinery and machine tools, electronic production, rail and bus transportation, medical treatment and diagnostics, or other environments for easier manipulation when gloves are worn.
Rotary-switch and keylock technologies serve best when the application requires position indicators such as those used in heater or fan control. Keylocks provide an additional layer of security to the application. Rotary switches also can be used for an application requiring multiple positions. Slide switches are the technology of choice when ease-of-use and low-cost switching is desirable commonly found on notebook cases and handheld on/off functionality.
Short travel technologies have been developed for industries where ease of cleaning or disinfecting is mandatory, for example pharmaceutical, chemical, and food processing, or in a hazardous environment where a sealed system is required. Short travel technology can include cost effective, conductive rubber keys in a typical keyboard, dome keys under an overlay, or a multi-layer membrane.
Applications operating in aggressive environments such as public access or, for example, soda dispensing, where the syrupy liquid tends to get into crevices and gum up the machinery require a rugged, completely sealed surface. Piezo, capacitive, and high frequency technologies all offer rugged switch technology with long life cycles and low maintenance costs.
Capacitive or high-frequency signals electronically activate an on/off function by changing capacitive load. Capacitive/high-frequency technologies require the use of nonconductive front panel materials which can be up to 15 mm thick, for example those operating under protective glass within hazardous environments.
Display technologies (LCD, Active Matrix, OLED, FED, Plasma, etc.) The basic function of displays in HMI applications is to provide an information source operators interact to obtain information or to prompt for the next screen. Display technology choices are dictated by the HMI System environment and its degree of ambient illumination, as well as by color requirements. Active matrix LCD technologies are commonly used for color functionality, while legacy LCD technology is used in applications where monochromatic feedback is sufficient. OLEDS, organic (carbon-based) light-emitting diodes can currently support smaller displays.
Touchscreen technologies offer a range of functionalities and characteristics that govern HMI Systems choice according to application and environment. It is important to determine which touch technology will be used in the early stages of the design cycle as the different options offer quite unique electrical and mechanical requirements.
Capacitive touchscreen transmit 75 percent of the monitor light (compared to 50 percent by Resistive touchscreens), resulting in a clearer picture. They use only conductive input, usually a finger, in order to register a touch.
Infrared touchscreen technology projects horizontal and vertical beams of infrared light over the surface of the screen. When a finger or other object breaks those beams, the X/Y coordinates are calculated and processed. These cost-effective touchscreens can also be used by workers with gloves and are relatively impervious to damage.
Resistive touchscreen technology offers cost-effective, durable performance in environments where equipment must stand up to contaminants and liquids, such as restaurants, factories, and medical environments. When touched, the conductive coating on the screen makes electrical contact with the coating on the outer layer, the touch coordinates are registered by the controller to activate the on/off function.
Surface Acoustic Wave (SAW) touch technology sends acoustic waves across a glass surface from one transducer to another positioned on an X/Y grid. The receiving transducer detects if a wave has been disrupted by touch and identifies its coordinates for conversion to an electrical signal. SAW serves well in outdoor and harsh environments because it can be activated by a heavy stylus or gloved fingers.
Motion Control
Motion control most often employs joystick technology for applications requiring macro control, such as controlling the bucket on a payloader, a robotic arm, or directional control for a piece of materials handling equipment, or pull mechanisms.
Once you have established how your HMI will look, feel, and operate, you need to consider how the HMI will connect to and communicate with the core equipment or system under control. Typically, communication can be achieved through several approaches: hard wired connection, serial bus connection, or wireless connection.
Hard-Wired Connections
Conventional, hard wired systems are still used in many transportation and industrial legacy systems. Hard wired systems require no special tools and are simple, visible, and easy to understand, especially where the HMI interface controls a single machine. There are many drawbacks, including difficulty integrating changes or new features new features require new wiring. Conventional wiring also requires more space due to the number of wires and the actual size of the wires and larger connectors due to higher pin counts.
As equipment and control systems became more complex and data hungry, transmission of data became a critical issue. To facilitate faster data transmission rates, devices incorporated serial bus connections especially in electronics, semiconductor, machining, industrial, process and transportation. A serial bus approach eliminated data
transmission slowdowns due to cable length and delivered reliable, real-time operations and work-in-process feedback. Bus systems provide many advantages over hard wired connections, including easy addition of new functionality typically through software without adding or replacing hardware. Wiring is much simpler and more flexible with smaller cables and connectors allowing for more compact design, and easier hardware updating and relocation.
Field bus protocols evolved for interconnecting industrial drives, motors, actuators and controllers. Field buses include: PROFIBUS, DeviceNet, ControlNet, CAN/CANOpen, InterBus, and Foundation Field Bus.
Higher level networks connect with field bus protocols primarily across variations of Ethernet. These include: PROFINET, Ethernet/IP, Ethernet Powerlink, EtherCAT, Modbus-TCP and SERCOS III.
Wireless Connections/Communications
Industrial applications have employed wireless technologies over the last 20 or so years, primarily to take advantage of real-time data transmission, application mobility, and remote management capabilities. Interference, reliability, and security continue to present difficulties for wireless in the HMI universe.
Safety Considerations
For HMI Systems design, safety considerations are a critical part of the system. Human error is a contributing factor in most accidents in high-risk environments. Clear presentation of alarms as well as the ability to report errors, are crucial elements in any HMI.
In addition, emergency stop switches, generally referred to as E-Stops, ensure the safety of persons and machinery and provide consistent, predictable, failsafe control response. A wide range of electrical machinery must have these specialized switch controls for emergency shutdown to meet workplace safety and established international and domestic regulatory requirements.
Key to the entire HMI System design cycle is a thorough knowledge of federal, industry, ergonomic, safety, and design standards. These include Human Engineering standards, such as MILSTD-1472F, which establishes human engineering design criteria for military systems, subsystems, equipment, and facilities; federal standards like those set by the Americans with Disabilities Act; and industry guidelines such as those from SEMI, the global semiconductor industry association, covering HMI for semiconductor manufacturing equipment.
Additional HMI specifications are furnished by ANSI, IEEE, ISO, and others. The EU provides specifications in its EU Machinery Directive for any equipment for domestic, commercial, or industrial applications that have parts actuated by a power source other than manual effort. Meeting this directive earns the equipment a CE mark.
There are also standards for public access HMI Systems, including security and cryptography standards for systems that handle payment cards; specific flammability standards and test procedures for transportation systems, and medical device and equipment standards.
Depending on the ultimate product application, observing appropriate standards assures that a product will meet industry criteria. This includes placement of components, legend size and color, emergency stop switch configuration and guards, and other ergonomic factors that improve usability, efficiency, and safety.
SCADA
Contents
Section I: What Is SCADA, and What Can It Do for You? 4 Where Is SCADA Used? 4 What's The Value Of SCADA to You? 5 Real-Time Monitoring And Control Increases Efficiency and Maximizes Profitability 5 Section 2: How SCADA Systems Work 6 The World's Simplest SCADA System 7 Data Acquisition 7 Data Communication 8
Data Presentation 9 Control 9 Section 3: How to Evaluate SCADA Systems and Hardware 10 The Two Most Important Components of Your SCADA System 10 A Brief Note on Sensors and Networks 10 What to Look for in a SCADA RTU (Remote Telemetry Unit) 11 What to Look for in a SCADA Master 12 Section 4: T/Mon NOC - An Integrated SCADA Monitoring and Control Solution 13 How Do You Know That T/Mon NOC Will Work for You? 14 What Do Real People Who Use T/Mon NOC Say? 14 Why You Need Help With Your SCADA Implementation 14 I'm Ready to Take a Serious Look at T/Mon NOC - What Do I Do Next? 15 My Promise to You 15 DPS Telecom's Sales Department: Monitoring Consultants Who Put You First 16 T/Mon NOC Product Data Sheet 18
You can build a SCADA system using several different kinds of technologies and protocols. This white paper will help you evaluate your options and decide what kind of SCADA system is best for your needs.
Does your equipment need an uninterrupted power supply and/or a controlled temperature and humidity environment? Do you need to know - in real time - the status of many different components and devices in a large complex system? Do you need to measure how changing inputs affect the output of your operations? What equipment do you need to control, in real time, from a distance? Where are you lacking accurate, real-time data about key processes that affect your operations?
Here are few of the things you can do with the information and control capabilities you get from a SCADA system: Access quantitative measurements of important processes, both immediately and over time Detect and correct problems as soon as they begin Measure trends over time Discover and eliminate bottlenecks and inefficiencies Control larger and more complex processes with a smaller, less specialized staff. A SCADA system gives you the power to fine-tune your knowledge of your systems. You can place sensors and controls at every critical point in your managed process (and as SCADA technology improves, you can put sensors in more and more places). As you monitor more things, you have a more detailed view of your operations - and most important, it's all in real time.
So even for very complex manufacturing processes, large electrical plants, etc., you can have an eagle-eye view of every event while it's happening - and that means you have a knowledge base from which to correct errors and improve efficiency. With SCADA, you can do more, at less cost, providing a direct increase in profitability.
7. How many ASCII device (e.g., switches, routers, etc.) will you monitor at your remote sites?
Installation
1. How do you currently connect to your remote sites? (LAN, overhead, digital or analog circuit, terminal server, microwave?) 2. Do any of your sites support an alternate path communications link? 3. What type of power do you have at the master and remote sites? (-48 VDC, 110 VAC, other?) 4. How do you want to mount your RTUs (Remote Telemetry Units)? (23" rack, 19" rack, wall, tabletop?) 5. Who will install your RTUs? This is just a small sample of the DPS Telecom Remote Site Survey. The full Remote Site Survey is a complete 5-page guide to evaluating your network alarm monitoring needs. For your copy of the Remote Site Survey, call DPS Telecom at 1-800-693-0351.
Data Acquisition
First, the systems you need to monitor are much more complex than just one machine with one output. So a real-life SCADA system needs to monitor hundreds or thousands of sensors. Some sensors measure inputs into the system (for example, water flowing into a reservoir), and some sensors measure outputs (like valve pressure as water is released from the reservoir). Some of those sensors measure simple events that can be detected by a straightforward on/off switch, called a discrete input (or digital input). For example, in our simple model of the widget fabricator, the switch that turns on the light would be a discrete input. In real life, discrete inputs are used to measure simple states, like whether equipment is on or off, or tripwire alarms, like a power failure at a critical facility. Some sensors measure more complex situations where exact measurement is important. These are analog sensors, which can detect continuous changes in a voltage or current input. Analog sensors are used to track fluid levels in tanks, voltage levels in batteries, temperature and other factors that can be measured in a continuous range of input. For most analog factors, there is a normal range defined by a bottom and top level. For example, you may want the temperature in a server room to stay between 60 and 85 degrees Fahrenheit. If the temperature goes above or below this range, it will trigger a threshold alarm. In more advanced systems, there are four threshold alarms for analog sensors, defining Major Under, Minor Under, Minor Over and Major Over alarms.
Data Communication
In our simple model of the widget fabricator, the "network" is just the wire leading from the switch to the panel light. In real life, you want to be able to monitor multiple systems from a central location, so you need a communications network to transport all the data collected from your sensors. Early SCADA networks communicated over radio, modem or dedicated serial lines. Today the trend is to put SCADA data on Ethernet and IP over SONET. For security reasons, SCADA data should be kept on closed LAN/WANs without exposing sensitive data to the open Internet. Real SCADA systems don't communicate with just simple electrical signals, either. SCADA data is encoded in protocol format. Older SCADA systems depended on closed proprietary protocols, but today the trend is to open, standard protocols and protocol mediation. Sensors and control relays are very simple electric devices that can't generate or interpret protocol communication on their own. Therefore the remote telemetry unit (RTU) is needed to provide an interface between the sensors and the SCADA network. The RTU (Remote Telemetry Unit) encodes sensor inputs into protocol format and forwards them to the SCADA master; in turn, the RTU (Remote Telemetry Unit) receives control commands in protocol format from the master and transmits electrical signals to the appropriate control relays.
1. Discrete alarms: Monitor device failures, intrusion alarms, beacons, and flood and fire detectors. 2. Analog alarm inputs: Monitor voltage, temperature, humidity and pressure. 3. Control relays: Operate remote site equipment directly from your SCADA master. 4. Redundant backup communication: Backup serial ports and/or internal modems will keep your monitoring online even during a LAN failure. 5. Redundant backup power inputs: Dual power inputs and battery backup keep monitoring online, even during power failures. DPS Telecom offers RTUs that meet all these requirements - and offer local visibility via Web browser, email and pager notification, and more. For more information about DPS RTUs, see us on the Web at www.dpstelecom.com/rtus. How to select an RTU that covers all your remote monitoring needs
Deploy SCADA NOW at all your locations More Info Resouces on the Web
The DPS Telecom White Paper Series offers a complete library of helpful advice and survival guides for every aspect of system monitoring and control. www.dpstelecom.com/white-papers
Data Presentation
The only display element in our model SCADA system is the light that comes on when the switch is activated. This obviously won't do on a large scale - you can't track a lightboard of a thousand separate lights, and you don't want to pay someone simply to watch a lightboard, either. A real SCADA system reports to human operators over a specialized computer that is variously called a master station, an HMI (Human-Machine Interface) or an HCI (HumanComputer Interface). The SCADA master station has several different functions. The master continuously monitors all sensors and alerts the operator when there is an "alarm" - that is, when a control factor is operating outside what is defined as its normal operation. The master presents a comprehensive view of the entire managed system, and presents more detail in response to user requests. The master also performs data processing on information gathered from sensors - it maintains report logs and summarizes historical trends. An advanced SCADA master can add a great deal of intelligence and automation to your systems management, making your job much easier.
Control
Unfortunately, our miniature SCADA system monitoring the widget fabricator doesn't include any control elements. So let's add one. Let's say the human operator also has a button on his control panel. When he presses the button, it activates a switch on the widget fabricator that brings more widget parts into the fabricator. Now let's add the full computerized control of a SCADA master unit that controls the entire factory. You now have a control system that responds to inputs elsewhere in the system. If the machines that make widget parts break down, you can slow down or stop the widget
fabricator. If the part fabricators are running efficiently, you can speed up the widget fabricator. If you have a sufficiently sophisticated master unit, these controls can run completely automatically, without the need for human intervention. Of course, you can still manually override the automatic controls from the master station. In real life, SCADA systems automatically regulate all kinds of industrial processes. For example, if too much pressure is building up in a gas pipeline, the SCADA system can automatically open a release valve. Electricity production can be adjusted to meet demands on the power grid. Even these real-world examples are simplified; a full-scale SCADA system can adjust the managed system in response to multiple inputs.
The same alarm can instantly go from minor to critical if something else goes wrong. For example, a low battery might not be a big deal until AC power and the backup generator both fail, and then it's an emergency. T/Mon NOC's Derived Alarms feature gives you the power to instantly track these kinds of changing alarm conditions. Derived Alarms combine inputs from multiple alarm points into a single, software-configured alarm, using simple Boolean logic. Let's say your low battery is a minor alarm. Low battery AND an AC power failure OR generator failure is a major. Low battery AND AC power failure AND generator failure is a critical alarm.
SCADA can do a lot for you - but how do you make sure that you're really getting the full benefits of SCADA? Evaluating complex systems can be tricky - especially if you have to learn a new technology while still doing your everyday job. But you've got to be able to make an informed decision, because the stakes are incredibly high. A SCADA system is a major, business-to-business purchase that your company will live with for maybe as long as 10 to 15 years. When you make a recommendation about a permanent system like that, you're laying your reputation on the line and making a major commitment for your company. And as much as SCADA can help you improve your operations, there are also some pitfalls to a hasty, unconsidered SCADA implementation: You can spend a fortune on unnecessary cost overruns Even after going way over budget, you can STILL end up with a system that doesn't really meet all your needs Or just as bad, you can end up with an inflexible system that just meets your needs today, but can't easily expand as your needs grow So let's go over some guidelines for what you should look for in a SCADA system.
The Flexible RTU (Remote Telemetry Unit) That Handles All Your Transports
With the NetGuardian 832A, multiple transports are no problem. The NetGuardian supports LAN, dial-up and serial connections simultaneously. So as your network upgrades from legacy transports to LAN, you can use the same NetGuardian units at all your sites.
NVRAM storage, often over LAN - so you can keep your RTUs' capabilities up to date without excessive site visits. Intelligent control. As I noted above, sophisticated SCADA remotes can control local systems by themselves according to programmed responses to sensor inputs. This isn't necessary for every application, but it does come in handy for some users. Real-time clock for accurate date/time stamping of reports. Watchdog timer to ensure that the RTU (Remote Telemetry Unit) restarts after a power failure.
Full-featured NetGuardian 832A: 32 discretes, 32 pings, 8 analogs and 8 controls 8 terminal server serial ports NEBS Level 3 certified Dial-up backup Web browser interface Pager and email notification Dual -48 VDC, -24 VDC or 110 AC 1 RU for 19" or 23" rack
Heavy-duty NetGuardian 480 80 discretes, 4 controls For SNMP , TL1 or T/Mon NOC Dual -48 VDC 1 RU for 19" or 23" rack
Economical NetGuardian 216 16 discretes, 2 analogs, 2 controls 1 terminal server serial port For SNMP , TL1 or T/Mon NOC Single or dual -48VDC or 110 VAC 2 compact form factors for rack or wall mount
Detailed information display. You want a system that displays reports in plain English, with a complete description of what activity is happening and how you can manage it. Nuisance alarm filtering. Nuisance alarms desensitize your staff to alarm reports, and they start to believe that all alarms are nonessential alarms. Eventually they stop responding even to critical alarms. Look for a SCADA master that includes tools to filter out nuisance alarms. Expansion capability. A SCADA system is a long-term investment that will last for as long as 10 to 15 years. So you need to make sure it will support your future growth for up to 15 years. Redundant, geodiverse backup. The best SCADA systems support multiple backup masters, in separate locations.. If the primary SCADA master fails, a second master on the network automatically takes over, with no interruption of monitoring and control functions. Support for multiple protocols and equipment types. Early SCADA systems were built on closed, proprietary protocols. Single-vendor solutions aren't a great idea - vendors sometimes drop support for their products or even just go out of business. Support for multiple open protocols safeguards your SCADA system against unplanned obsolescence.
T/Mon NOC has many features to make your alarms more meaningful, including: 1. Detailed, plain English alarm descriptions include severity, location and date/time stamp. 2. Immediate notification of COS alarms, including new alarms and alarms that have cleared 3. Standing alarm list is continuously updated.
4. Text message windows displaying specific instructions for the appropriate action for an alarm. 5. Nuisance alarm filtering, allowing your staff to focus its attention on serious threats. 6. Pager and email notifications sent directly to maintenance personnel, even if they're away from the NOC. 7. Derived alarms and controls that combine and correlate data from multiple alarm inputs and automatically control remote site equipment to correct complex threats. For more information, check out T/Mon on the Web at www.dpstelecom.com/tmon.
T/Mon NOC presents information in simple, plain English, including detailed text messages telling system operators exactly what to do in case of an emergency. T/Mon NOC's Derived Alarms and Derived Controls let you automate every aspect of your systems using simple Boolean logic. You can filter alarms for the needs of different users. You can select which alarms are immediately forwarded to technicians via pager and email, which alarms can be viewed locally on the T/Mon NOC console, and which alarms are just logged to a history file for recording and later analysis. At every level of your organization, people can see the information they want without being bombarded with nuisance alarms. Actually, this list just scratches the surface of T/Mon NOC's capabilities. For more information about what T/Mon NOC can do for you, see the T/Mon NOC Product Data Sheet on page 16.
How Can You Know That T/Mon NOC Will Work for You?
T/Mon NOC is not a new or untested product. T/Mon units have been in the field for years, successfully performing for clients who need stable, bulletproof monitoring and control to support their mission-critical operations.