TUTORIA L EXERCIS E MARKS CLO2

90
Answer all the questions: Question 1 The ABC Clinic has one dentist who sees patients daily. An average of 6.5 patients arrived at the clinic per hour according to Poisson distributed. The dentist spends an average of 8 minutes (exponentially distributed) with a patient. The patients wait in a waiting area until the dentist is able to attend to them. However, since patients typically need dental treatment when they come to the clinic, the dentist did not believe it is good practice to have a patient waiting for an average of 10 minutes. Therefore, a consultant needs to help dentist to: a. Determine: i. ii. iii. iv. v. vi. vii. The arrival rate and service rate of the clinic (3m) The probability that there is no patient in the clinic or the dentist is performing other work. (3m) The number of patient waiting before receiving dental treatment. (4m) The average time patient being served and in waiting line. (4m) The number of patient waiting and receiving a treatment. (4m) The average time patient spends waiting in line. (4m) The probability the dentist is busy and the patients waiting. (3m) (5m)

b. What is a calling population in relation to a waiting line system? Question 2

The new accounts officer at the Citizens Northern Savings Bank enrolls all new customers in checking accounts. During the three week period in August encompassing the beginning of the new school year at State University, the bank opens a lot of new accounts for students. The bank estimates that the arrival rate during this period will be Poisson distributed with an average of four customers per hour. The service time is exponentially distributed with an average of 12 minutes per customer to set up a new account. The bank wants to determine the operating characteristics for this system to determine if the current person is sufficient to handle the increased traffic. a. Determine: i. The arrival rate and service rate of the clinic. (2m)

TUTORIA L EXERCIS E

ii. iii. iv. v. vi.

The probability that the account officer is busy. (5m) What is the average number of customer waiting before receiving a service? (5m) What is the average time a customer waits for a service? (5m) What is the average time a customer being served and in waiting line? (5m) What is the average number of customer waiting and receiving a service? (5m) (3m)

b. Briefly explain queuing model system single channel, single phase system. Question 3

a. A dental clinic at which only one dentist works is open only three days a week. During those three days, the traffic is uniformly busy with patients arriving at the rate of four per hour. The doctor serves patients at the rate of one every 20 minutes. i. ii. iii. iv. v. vi. What is the probability that the clinic is empty? What is the percentage time when the dentist is busy? What is the average number of patients in the waiting room? What is the average time a patient waits for service? What is the average time a patient waiting and receiving a service? What is the average number of patients waiting and receiving a service? (5m) (5m) (5m) (5m) (5m) (5m)