OB Exam Review Format Chapters 7-15+Legal Chapter 20 Multiple Choice 4 Definition/Reflection short answer 2 Applied Short Answer Legal

egal Chapter Aim of employment equity legislation Pay equity legislation (Gender) How do we fire someone Chapter 8-What are teams? -Groups of two or more Mutually accountable for achieving common goals. -Perceive themselves as a social entity Types of teams-Task Force -Advantages/Disadvantages of teams -Team Cohesion outcomes (6) Teams have potential: Make better decisions, develop better products, create more energized workforce and provide customer service Five competencies of teams-Cooperating, Coordinating, Conflict Resolving, Comforting, Communicating Chapter 9 Communication (define: the process by which information is transferred and understood between 2 people) Importance of communication (5) Communication Process Model (senderreceiver) How email has altered communication, problems with email Communication Barriers Cross Cultural Communication Chapter 10-Power and Influence Power is the capacity of a person, team, or organization to influence others. Model of power in organizations Legitimate power: Right to control information flow Influencing others Types of influence (8 types) Consequences of influence tactics (resistance, compliance, commitment) Organizational Politics Politics-Types of Individuals Chapter 11-Conflict in the Workplace Is conflict good or bad

Constructive Vs. Relationship conflict Structural Sources of Conflict Resolving conflict through negotiation Bargaining Zone Model Strategies for Claiming Value

Chapter 12-Leadership in Organizations Definition of a leader (ability to influence others and motivate) Competency Prospective Eight leadership Competencies (8) Implicit Leadership Perspective (leadership prototypes, romance of leadership effect and and the) Fundamental attribution error Cultural issues in leadership Why do we give leaders so much credit (fundamental (attribution error), leadership prototypes, illusion of control) Chapter 14-Organizational Culture Functions of strong corporate cultures Changing/Strengthening Organizational Culture Aligning artefacts Organizational Socialization Socialization: Learning and Adjustment Three Stages of Socialization (3) Improving Organizational Socialization-Socialization Agents Chapter 15-Resistance to Change Anything goes