1.) Which are the logistics services organizations offers?

Sr.no 1. 2. 3. 4. 5.

Service Freight Warehousing Cross docking Network design Value Adding Table -1 Service Offer

Percentage 100 89 88 10 100

100

100 1 Freight 2 Warehousing 3 Cross docking

10

4 Network design 5 Value Adding 88 89

The pie chart above shows the service offer of each organization. The chart shows that 100% of the respondents provide freight service and almost 90% provide warehousing and cross docking. Only 10% were providing service network design. Other service includes value adding, which represents 100% of sample. It includes packaging, labeling etc.

b) Operating with other logistical providers and reasons for decisions? Sr.no 1. 2. 3. 4. Decisions Operational stability Cost Effectiveness Customer need Other Chart-2 Operate With Logistical Providers Percentage 100 90 100 90

40 1 Operational stability 90 30 2 Cost Effectiveness 3 Customer need 4 Other

30

The pie chart above shows the operational decisions and reasons for operations with other logistical providers. The chart shows that 96% of the respondents operate with other service providers for different reasons like coordination, clearance, bulk operations etc. Almost 40% have operations with other providers as per customer need 30% and 30% were providing service along with other providers for the purpose of operational stability and cost effectiveness respectively.

C) What is the mode of decisions regarding the operations? Table-3 Mode of Decision

Sr.no 1. 2. 3.

Operational Decision Strategic Tactical Operational

Percentage 37 88 63

37 63 1 Strategic 2 Tactical 3 Operational

88

The pie chart above shows the mode of decisions regarding the operations. The pie chart shows 88% of organizations take tactical decisions followed by 63% with operational decisions and37% strategic decisions. Most of the organizations have a mixture of all the decisions in their day to day as well as in long and short term plans

d) Which is the area of the activity, that organizations feel best in their service?

Sr.no 1. 2. 3. 4. 5.

Service Freight Warehousing Cross docking Network design Value Adding

Percentage 98 86 87 10 97

97

98 1 Freight 2 Warehousing 3 Cross docking

10

4 Network design 5 Value Adding 87 86

The pie chart above shows the best activity which organization feels in their operations. The pie chart shows 98% of organizations have freight in the predominant area, followed by 86% of warehousing. Another significant area is Cross docking with 87% as best activity. There is only a minor activity based on network design with 10% in pie graph. Most of the organizations have admixture of all the activities in their day to day and 97% of organization says other activities bringing more revenue and the best of their activities, which includes packaging, labeling etc

e. Number of employees in each type of the service rendered of the organizations? s.no 1 2 3 4 5 6 Departments In Organizations Top management Operation Account/Finance Human Resource Marketing Document Other Number of People in Each 6 10 3 4 10 10 Percentage 14 23 7 10 23 23

25 20

23

2323

1 Top management 15 10 10 6 5 0 Number of People in Each Percentage 3 4 1010 7 14 10 2 Operation 3 Account/Finance 4 Human Resource 5 Marketing 6 Document&Other

Top Management Alliance logistic(I) prvt limited Other Organization Employees% 14 11

Operation

Account Human Marketing Finance Resource 7 11 10 13 23 9

Document other 23 45

23 11

50 45 40 35 30 25 20 15 10 5 0

Alliance logistic(I) prvt limited Other Organization Employees%

Sl. No. 1 2 3 4 5 6 7

Service Customer Complaints given preference Phone Service Intimation Gifts Email Fax Other

Rating 100 100 100 3 10 11 100

Q.9 How does the organization follow up to retain customers?

Rating
1 1Customer Complaints given preference 100 100 2 Phone 3 Service Intimation 10 11 3 100 100 5 Email 6 Fax 4 Gifts

The above chart shows preference of complaints and how organization follows up to retain customers. Its been noted that cent percent of the preferable methods for

contacting customers for new service intimation and customer relationship are telephone, email and other methods like marketing / sales, customer office visit with 100 rating. The least preferred are gifts and fax with 3 and 11 in rating.

f) What are the locations to which the company caters to? The pie chart above shows each organizations catering location in the world. The chart shows 100% of organizations cater to Asian region followed by 6% to Europe and 89% to USA. Each organization has tremendous catering locations with 86% to Australia, 71% to Africa,98% to R u s s i a , 9 8 % t o M i d d l e E a s t , a n d 9 0 % t o o t h e r l o c a t i o n s . L o c a t i o n s m e n t i o n e d a s o t h e r i s company catering frequently with repeat orders of customers. Chart 6ii shows Alliance logistic (I) private limited can enter European markets and other favourable market is Africa. This can be looked into very seriously in future business

f) What are the locations to which the company caters to?

Sr.no 1 2 3 4 5 6 7 8

Catering location Asia Europe USA Australia Africa Russia Middle East Other

Percentage 100 6 89 86 71 98 98 90

(i)
120 100 80 60 40 20 0 Asia 1 Europe 2 USA 3 Australia 4 Africa 5 Russia 6 Middle East 7 Other 8

(ii)

Asia Europe USA Australia Africa Russia Middle East Other

Alliance logistic(I) private limited 100 0 100 100 0 100 100 100

Other Organization Employees% 100 6 87 86 71 98 98 90

100 90 80 70 60 50 40 30 20 10 0

Alliance logistic(I) prvt limited Other Organization Employees%

The column chart above shows each organizations catering location in the world. The chart shows 100% of organizations cater to Asian region followed by 6% to Europe and 89% to USA. Each organization has tremendous catering locations with 86% to Australia,71% to Africa,98% to Russian,98% to Middle East, and 90% to other locations. Locations mentioned as other is company catering frequently with repeat orders of customer. Chart 6ii shows Alliance logistic (I) private limited can enter European markets and other favourable market is Africa. This can be looked into very seriously in future business

Profit margin \
Alliance logistic (I) private limited profit margin in percentage 15 20 Industry Standards

profit margin in percentage

20 15 10 5 0 Alliance logistic (I) privat limited Industry standerds profit margin in percentage

Shows profit percentages said by each organization. We can infer that overall profit percentage for Alliance Logistic (I) private limited has 5 percentages lesser compared to industry average. The organization should implement more strategies to reach industry mark.