Professional Documents
Culture Documents
Rev: V2
Click Here for helping identifying the HP model number via the OS.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Type dmidecode | grep xw to view the HP workstation model number (ex: xw8400).
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
xw8000 Workstation
Please select: Bios Beep Codes 2. POST Codes 3. Power Supply Diagnostics 4. HP Insight Diagnostic CD 5. Detecting Hardware Components & Partitions via the OS 6. Detecting Hard Drives via the BIOS 7. Linux-Based Hard Drive Diagnostic 8. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 9. Logical to Physical Hard Drive Mapping 10. Memory Installation: Valid Slot Configuration 11. Troubleshooting Using Error Logs
1.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
0 N/A 1 Processor
No LED system OFF or possible power supply or system board failure (flashing red) Replace the computer Processor absent, not connected or socket not closed Replace the computer Power supply is in protected mode or system is hung in an undetermined on/off state Memory error Graphics card problem PCI card initialization problem Corrupted BIOS Possible system board
2 Power Supply 3 Memory 4 Video card 5 PCI cards 6 BIOS 7 System Board
Follow power supply built in self test. Possible power supply error. Replace PS Check DIMM type, placement, & seating - Replace memory. Check graphics card seating & fan - Replace GC Check all PCI cards and its seating. Replace defective PCI card. Recover the BIOS using BIOS recovery floppy Replace the computer
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Open a terminal window, login as root. Type ../usr/local/bin/lhinv to view system hardware summary.
Rev: V2
Open a terminal window, login as root. Type fdisk l to view hard drive(s) summary.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Open a terminal window, login as root. Type df -k to view the partition summary.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Detecting Hard Drives via the BIOS for the xw8000 Workstation
To view all Hard Drives detected by the BIOS:
Enter the BIOS, select Boot Device Priority, then select Hard Drive:
Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.
Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Execute sensors to view the fan and temperature values for the loaded sensor(s) Legend for Fan Speeds fan1 = CPU 1 fan2 = N/A fan3 = Rear Case Fan fan4 = CPU2 Legend for Temps temp1 = CPU 1 temp2 = Ambient Case temp3 = CPU2 Typical Idle Temps For Room Temp of 72F/22C CPU1 (Idle) = 35-40C CPU2 (Idle) = 35-40C Max Temp (100% Load) CPU1 = 70C CPU2 = 70C
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
-Keyboard -Memory modules -Diskette drives -All SATA, IDE, and SCSI mass storage devices -Processors -Controllers
Error 0010: The PC configuration has been lost, cleared, corrupted or has not been initialized. When the PC remains unplugged for a long period of time, the battery that provides the current to keep the CMOS memory powered may become discharged. 1. Check that the battery is properly inserted. 2. If necessary, replace the battery as described in your User's Guide. 3. Run the Setup program to re-configure your PC. Error 0011: When the PC remains unplugged for a long period of time, the battery that provides the current to keep the PC date and time may become discharged. 1. Check that the battery is properly inserted. 2. If necessary, replace the battery as described in your User's Guide. 3. Set time and date from the Setup program or from your operating system.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Error 0012: The PC configuration has been cleared or has not been initialized. Run the Setup program to re-configure your PC. Error 0031: The microcode update for your processor was not found in the system BIOS. The microcode update corrects some errata inside the processor. When it is not loaded, the processor may function incorrectly, potentially causing data loss or corruption. Your BIOS version is probably too old and does not contain the microcode update suitable for your processor. Download and install the latest BIOS from www.hp.com/go/bizsupport Error 0100: A key on the keyboard has been pressed during the PC power-on self-test. 1. Ensure that nothing was put on the keyboard during boot process, and that a key was not accidentally pressed down.
2. If the error persists, your keyboard may need to be replaced. Contact your service representative. Error 0101: The keyboard has reported an error during its self-test. 1. Restart your PC. 2. If the error persists, your keyboard may need to be replaced. Contact your service representative.
Error 0102: The system board self-test has detected a general failure on the integrated keyboard controller. Your system board may need to be replaced. Contact your service representative. Error 0103: The keyboard is not connected. 1. Check that the keyboard connector is firmly connected. 2. If the problem persists, your keyboard cable may be damaged or your keyboard may need to be replaced. Contact your service representative.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
TIP: If a third drive exists, continue the naming convention upwards, therefore the TOP drive's BIOS label would be ID02 and the OS label /dev/sdc/.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
xw8200 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 10. Logical to Physical Hard Drive Mapping 11. Memory Installation: Valid Slot Configuration 12. Troubleshooting Using Error Logs
1.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
0 N/A 2 N/A 3 Processor 4 Power supply 5 Memory 6 Video card 7,8,9 System Board
Replace the computer Check all fans & intakes/exhausts clear Replace computer Check green BIST LED Per Note 3 Check DIMM type, placement, & seating - Replace memory. Check graphics card seating & fan - Replace GC Replace the computer
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.
Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Execute sensors to view the fan and temperature values for the loaded sensor(s) Legend for Temps temp1 = CPU 1 temp2 = CPU 2 temp3 = Ambient Case temp4 = N/A Legend for Fan Speeds fan1 = CPU 2 fan2 = N/A fan3 = Rear Case Fan fan4 = CPU 1 Typical Idle Temps For Room Temp of 75F/24C CPU1 (Idle) = 50-55C CPU2 (Idle) = 50-55C Max Temp (100% Load) CPU1 = 80C CPU2 = 80C
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Detecting Hard Drives via the BIOS for the xw8200 Workstation
To view all Hard Drives detected by the BIOS:
Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
xw8400 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 10. Logical to Physical Hard Drive Mapping 11. Memory Installation: Valid Slot Configuration 12. Troubleshooting Using Error Logs
1.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Red
Blinks RED 2 times, once per second, then 2 second pause, 2 Beeps
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Red
Blinks RED 3 times, once per second, then 2 second pause, 3 Beeps Blinks RED 4 times, once per second, then 2 second pause, 4 Beeps
CPU not installed: 1. Install CPU. 2. Reseat CPU Power supply failure. 1. Open the access panel and ensure the following connections are secure on the system board: 24pin main power (all systems) 4pin CPU (xw4000 series) 8pin CPU (xw6000/xw8000/xw9000 series) 4pin memory (xw8000/xw9000 series) 2. Locate faulty device by removing all devices and then reinstalling one at a time until workstation fails. Replace the device causing the failure. Continue adding devices to ensure all are functioning properly. 3. Verify power supply functionality. a. Disconnect AC power. b. Remove all internal power supply cables from the system board. c. Plug in AC power. 4. If the power supply fan spins and the BIST* LED lights, then the power supply is good. Replace the system board. 5. If the power supply fan does not spin or the BIST* LED does not light, replace the power supply. Pre-video memory error. 1. Reseat memory modules. 2. Replace memory modules one at a time to find the faulty module. 3. Replace third-party modules with HP memory. 4. Replace system board Pre-video graphics card error. 1. For systems with integrated graphics, replace system board. 2. For systems with graphic cards, 3. Reseat the graphics card. Power on the system. 4. Replace the graphics card.
Red
Red
Blinks RED 5 times, once per second, then 2 second pause, 5 Beeps
Red
Blinks RED 6 times, once per second, then 2 second pause, 6 Beeps
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
HOME | xw8000 | xw8200 | xw8400 | xw8600 | xw9300 | Z400 | 5. Replace the system board.
Rev: V2
Red Red
Blinks RED 7 times, once per second, then 2 second pause, 7 Beeps Blinks RED 8 times, once per second, then 2 second pause, 8 Beeps
System board failure (ROM detected failure before video). Replace system board Invalid ROM based on bad checksum. 1. Clear CMOS. 2. Upgrade the ROM using a ROMPaq diskette, CD, diskette, or USB removable device (e.g., HP Drive Key). See the ROM Flash section of the Service and Technical Reference Guide at http://www.hp.com/support/workstation_manuals. 3. Replace system board. System powers on but is unable to boot. 1. Replace the system board. 2. Replace the processor
Red
Blinks RED 9 times, once per second, then 2 second pause, 9 Beeps
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Detecting Hard Drives via the BIOS for the xw8400 Workstation
To view all Hard Drives detected by the BIOS:
Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.
Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Execute sensors to view the fan and temperature values for the loaded sensor(s) Legend for Temps temp1 = CPU temp2 = N/A temp3 = CPU temp4 = Ambient Legend for Fan Speeds fan1 = N/A fan2 = Memory Fan fan3 = Rear Case Fan fan4 = CPU Fan Max Temp (100% Load) CPU = 69C Typical Idle Temps For Room Temp of 71F/22C CPU (Idle) = 35-40C
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Use tool bar as desired to search for keywords (see next page for a list of keywords)
[return]
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Searching for Key Words Using gedit Use Key Word to Locate Hardware Components Identify any errors Based on Hardware FRU listed in Service Manual FRU Description Gigabit PCI Card Internal NIC* Graphics Card Memory Module Disk Drive(s) DVD Unit 3.5 Floppy Keyboard Mouse Key Word eth0 eth1 NVIDIA Memory SEAGATE/FUJITSU DVD Floppy USB Keyboard USB Mouse
TIP: To map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location reference LOGICAL to Physical Hard Drive Mapping from the main menu.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
xw8600 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Logical to Physical Hard Drive Mapping 10. Memory Installation: Valid Slot Configuration 11. Troubleshooting Using Error Logs
1.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Detecting Hard Drives via the BIOS for the xw8600 Workstation
To view all Hard Drives detected by the BIOS:
Enter the BIOS, select Storage, then Device Configuration, then Hard Drive:
Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.
Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
BIOS Hard Drive label: ID02 ID01 ID00 Linux OS Hard Drive label: /dev/sdc /dev/sdb /dev/sda
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
150SafePost Active
1 2 3 1 2 3
Invalid time or date in configuration memory. RTC (realtime clock) battery might need to be replaced. CMOS jumper might not be properly installed.
201Memory Error
RAM failure.
1 2 3 4 5 6 1
Run Computer Setup (F10 Setup) or Windows utilities. Be sure that memory and continuity modules are installed correctly. Verify proper memory module type. Remove and replace memory module(s) one at a time to isolate faulty module. Replace the faulty memory module(s). If error persists after replacing memory modules, replace the system board. Replace memory modules with matched sets.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
206Memory setup invalid 207Incompatible memory modules detected. (xw8400, xw8600 & Z400)
1 1 2 3 1 2 3
Reconfigure the memory modules in the proper slots. Verify proper memory module type. Try another memory socket. Replace memory module if problem persists. Verify proper memory module type. Try another memory socket. Replace memory module if problem persists. Verify that the two DIMMs are installed in slots one and five only.
207ECC Corrected Single Bit Errors in Single Bit ECC error. Memory Socket(s) y,y (xw8200 & xw9300)
208Two-DIMM configurations use slots DIMMs are loaded in incorrect slots for a two-DIMM one and five configuration. 209Incompatible memory (FBDs) detected 210Mismatched memory (AMBs) detected Incorrect memory module type in use.
Verify that the memory modules are compatible with workstation requirements.
Verify that compatible memory module types are used in matched pairs.
212Failed Processor
1 2
Reseat the processor in its socket. If the processor does not respond, replace it.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
2 1
Replace memory module if problem persists. Verify proper memory module type.
2 3 214DIMM Configuration Warning DIMMs not installed correctly (not paired correctly). 1
Try another memory socket. Replace memory with a module conforming to the SPD standard. Refer to Memory on page 76 for the correct memory configurations and reseat the DIMMs accordingly. Refer to Memory on page 76 for the correct memory configurations and reseat the DIMMs accordingly.
There are one or more mismatched pairs of DIMMs between channel A and channel B. Some memory has been disabled. Install matching pairs or remove the mismatched DIMMs from channel B. The amount of memory installed exceeds that supported by the hardware.
1 2
Verify how much memory your system can support. Remove the excessive memory. Remove the EDD module. Reconnect keyboard with workstation turned off. Check connector for bent or missing pins. Be sure that none of the keys are pressed. Replace keyboard. Reconnect keyboard with workstation turned off. Replace the system board.
1 1 2 3 4 1 2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
401Parallel Port 1 Address Assignment IRQ address conflicts with another device. Conflict 402Parallel Port 2 Address Assignment IRQ address conflicts with another device. Conflict 403Parallel Port 3 Address Assignment IRQ address conflicts with another device. Conflict 404Parallel Port Address Conflict Detected Both external and internal ports are assigned to parallel port X.
1 2 3
Remove any parallel expansion cards. Clear CMOS. Reconfigure card resources and run Computer Setup (F10 Setup). Reset the IRQ. Reset the IRQ.
410Audio Interrupt Conflict 411Network Interface Card Interrupt Conflict 501Display Adapter Failure
IRQ address conflicts with another device. IRQ address conflicts with another device.
1 1
1 2 3 4 1
Reseat the graphics card (if applicable). Clear CMOS. Verify that the monitor is attached and turned on. Replace the graphics controller. Install latest version of ROMPaq to restore image.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
1 2 1 2 1 2 1
Reseat CPU, memory or chassis fan. Replace CPU, memory or chassis fan. If necessary, add a heatsink to the processor and ensure proper operation. Replace the processor. Add a PCI or Chipset fan if necessary. Verify proper PCI or Chipset fan cable connection and operation. Replace the low power heatsink with a high power heatsink.
516PCI fan not detected (xw8200xw9300) 516Chipset fan not detected (Z400) 517Low power CPU heatsink(s) detected for high power CPUs 518Power supply wattage insufficient for hardware configuration
Missing PCI fan or disconnected fan cable. Chipset fan missing, disconnected, or defective. Inadequate heatsink is installed.
Workstation configuration requires more power than the power supply can provide.
1 2
Reduce the workstation power consumption. Replace the power supply with a high output power supply.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Configuration error.
1 2 3
Run Computer Setup (F10 Setup). Remove expansion cards. Clear CMOS. No action required.
912Computer Cover Has Been Removed Since Last System Start Up 914Hood Lock Coil is not Connected Hood lock mechanism is missing or not connected.
1 2 1 2
Reconnect or replace hood locking mechanism. Reseat or replace hood locking mechanism cable. Verify that all power supply cables are connected. Replace the power supply. Connect power button. Connect front audio cable.
The fan power cable is not connected, or the power supply is bad.
The power button is not connected. The front audio cable is not connected.
1 1
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Fatal error detected in QPI link x protocol, where x is 0 or 1. This type of error is identified on the line following the error message. 921Device in PCI Express Slot failed to Missing, improperly seated, or defective card. initialize (xw8200-xw9300)
1 1 2 3
Potential system board problem; contact HP Support. Verify that the card is installed. Reseat the card. Replace the card. Move the card to a different slot. If the problem persists, replace the card. Verify that the ESI port device is connected and working properly. Move the card to a different slot. If the problem persists, replace the card.
1 1 1
923Fatal error on ESI port 0 (Z400) A fatal error occurred on ESI port 0. 923Non fatal uncorrectable PCI error in A PCI or PCIe nonfatal error occurred for the card in the slot # (xw8200-xw9300) designated slot. 924Non fatal correctable PCI error (xw8200-xw9300) 924Fatal error on IOH core X (Z400) A PCI or PCIe nonfatal error occurred for the card in the designated slot. Fatal error detected on IOH core x, where x is 0 or 1. This type of error is identified on the line following. Nonfatal, uncorrectable ESI error on slot # occurred. Fatal miscellaneous error detected on IOH core x, where x is 0 or 1.
1 1
925Non fatal uncorrectable ESI error (xw8200-xw9300) 925Fatal error on IOH miscellaneous (Z400)
1 1
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Fatal multibit ECC error detected on the DIMM in the slot labeled CPU x DIMM y (where x is 0 or 1 and y is 1 - 6), as labeled on the system board. Nonfatal FSB error on FSB # occurred.
1 1
Nonfatal, correctable FBD error on (DIMM is identified). Nonfatal, Internal Northbridge error. CRC error occurred. This could be due to a faulty system board, memory, or BIOS issue. Alert present on retry.
1 1 1
Contact HP support. Contact HP support. Try replacing or reseating DIMMs first, then system board.
1 1
Try replacing or reseating DIMMs first, then system board. Run ROMPaq again.
940Extended ROM signature not found The signature at the start of the ROM flash is missing. Your firmware (BIOS) is incomplete. 945-FBD northbound CRC error 946-Correctable patrol data ECC error Bad DIMM or improperly installed DIMM
1 1
Try replacing or reseating DIMMs first, then system board. Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
950-Redundant retry FBD northbound CRC error 953-Non-aliased uncorrectable patrol data Double bit ECC error due to bad DIMM or improperly ECC error installed DIMM
Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.
Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the issue is resolved.
The ambient temperature could exceed operating limits (maximum=95F), or there are obstructions to airflow, including dust build up.
Be sure you are not operating the system in an environment that exceeds 95F.
2 3 4 5
Disconnect power and open the access panel. Check that cables are not blocking CPU heatsink fans or front fan, if installed. Check that there is not excessive dust on major components. If airflow is acceptable and there is not excessive dust, the thermal sensing circuitry has failed on the processors or on the system board. You must replace the processors and/or the system board. Try reseating the DIMMs and make sure that they are inserted correctly. If the problem persists, remove or replace the DIMMs one by one until the problem DIMM is isolated.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
1 2 3
Both external and internal serial ports are assigned to same IRQ.
1 2 3
1201System Audio Address Conflict Detected 1202MIDI Port Address Conflict Detected 1203Game Port Address Conflict Detected
1720 SMART Hard Drive Detect Imminent Hard drive is about to fail. (Some hard drives have a Failure firmware patch that will fix an erroneous error message.)
Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable. Apply firmware patch if applicable (see http://www.hp.com/support). Back up contents and replace hard drive.
2 3
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
2 3 1780Disk 0 Failure The drive is not installed correctly or has failed. 1 2 3 1781Disk 1 Failure The drive is not installed correctly or has failed. 1 2 3 1782Disk Controller Failure Hard drive circuitry error. 1 2 3 4 5 6 7 8 9 1783Fixed Disk 0/1 locked 1784Disk 1 Failure Hard disk drive failure. The drive is not installed correctly or has failed. 1 1 2 3
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
1790Disk 0 Error
1 2 3
1791Disk 1 Error
1 2 3
1 2 3 4 5 6 7
1 2 3 4 5 6 7
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Select Storage > Storage Options and set SATA controller to Add as Separate Controller. Verify that a cable is attached. Reattach the cable. Disable RAID mode, or disable SATA drivelock..
1 1
1797SATA Drivelock is not supported in SATA Drivelock is not supported in RAID mode. RAID mode 1800Temperature Alert Internal temperature exceeds specification.
1 2 3 4 1 1 1
Check that workstation air vents are not blocked and cooling fan is running. Verify processor speed selection Replace the processor. Replace the system board. Upgrade BIOS to proper version. Replace the processor with a compatible one. Install the latest BIOS located at www.hp.com.
Processor not supported by ROM BIOS. The system board does not support the processor.
1803-BIOS Update Needed for Processor This BIOS revision does not support the installed processor. 1804A processor feature and the memory configuration are incompatible A processor feature is incompatible with the memory configuration.
1998Master Boot Record has been lost The previously saved copy of the MBR has been corrupted.
Run Computer Setup and save the MBR of the current bootable disk.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download from http://www.hp.com and run SP5572.EXE (SNZERO.EXE). Run Computer Setup and try to enter serial number under Security, System ID, then save changes.
ECC Multiple Bit Error Detected in Memory Module Parity Check 2 ERROR: An unsupported processor is installed. System halted
Chipset has detected more than one bad bit in a 64-bit quadword of the memory array. Parity RAM failure. Unsupported processor detected.
1 1
ERROR: A processor requiring too much Unsupported processor detected. power is installed. System halted ERROR: Mixing processors with different Mixed type processors detected. power requirements. This is not supported. System halted. Invalid electronic serial number Mixing processors with different power requirements. This is not supported. System halted. Incorrect serial number registered in the system. Mixed type processors detected.
1 1
Use the Computer Setup (F10) Utility to reset the serial number. Replace the processors with matched processors.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Processor defective.
1 1
The installed CPUs have different voltage Mixed type processors detected. requirements. This is not supported. System halted. Two processors do not have the same frequency operating ranges!!! Mixed type processors detected.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
xw9300 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Linux-Based Temperature & Fan Speed Monitor (Redhat OS Only) 10. Logical to Physical Hard Drive Mapping 11. Memory Installation: Valid Slot Configuration 12. Troubleshooting Using Error Logs
1.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Detecting Hard Drives via the BIOS for the xw9300 Workstation
To view all Hard Drives detected by the BIOS:
Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.
Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Execute sensors to view the fan and temperature values for the loaded sensor(s) Legend for Temps First Displayed Temp = CPU 0 Second Displayed Temp = CPU 1 Typical Idle Temps For Room Temp of 71F/22C CPU (Idle) = 43C Max Temp (100% Load) CPU = 70C
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Z400 Workstation
Please select: Bios Beep Codes 2. LED Codes 3. POST Codes 4. Power Supply Diagnostics 5. HP Insight Diagnostic CD 6. Detecting Hardware Components & Partitions via the OS 7. Detecting Hard Drives via the BIOS 8. Linux-Based Hard Drive Diagnostic 9. Logical to Physical Hard Drive Mapping 10. Memory Installation: Valid Slot Configuration 11. Troubleshooting Using Error Logs
1.
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Detecting Hard Drives via the BIOS for the Z400 Workstation
To view all Hard Drives detected by the BIOS:
Click Here to map the BIOS Hard Drive ID (ex: ID00) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
Open a terminal window, login as root. To view the Smart Health and Drive temperature, type smartctl a /dev/sda (/dev/sdb for HDD #2, and /dev/sdc for HDD #3): ENSURE SMART Health Status is OK and Current Drive Temperature < Drive Trip Temperature.
Click Here to map the OS Hard Drive name (ex: /dev/sda) to the Hard Drives physical location
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.
Rev: V2
The HP Diagnostic tool is used for troubleshooting only. Documentation found within the tool should not replace service instructions. Always verify the latest procedural revisions before performing service. To be used by GE personnel only.