I

NTERACTIVE

V OICE R ESPONSE
A handy guide

Welcome Menu
Welcome to Citibank

Language Selection

Please enter Card or Account or Loan No.

*1 Report loss of card followed by # key

*2 Credit Card Application Status or Citibank Products followed by # key

1. Credit Card Application Status 2 . Loans 1. Personal Loan 1. Credit Card 2. Debit Card 2. Home Loan 3. Auto Loan 3. Know more about Citibank Products

* The IVR Call flow is subject to change without any prior intimation.

IVR Flow for Credit Card customers - TPIN

Credit Card & TPIN
Enter your credit card number and TPIN to access the Interactive Voice Response

Current Outstanding and Last Payment Received

1. Recent Activities & Statement Request

2. Transact on credit Card

3. Change or Reissuance of PIN

1. Detailed Balance

2. Recent Activity

3. Statement Request

4. Rewards Inquiry 1. Change TPIN 1. E-mail 2. Mail 3. Fax 2. APIN Reissuance

Current Outstanding Statement Date Total Amount Due Minimum Amount Due Payment Due Date Available Credit Limit Total Outstanding across cards.

1. Prepaid Mobile Recharge

1. Credit transactions 2. Debit transactions 3. Both transactions

* The IVR Call flow is subject to change without any prior intimation.

IVR Flow for Credit Card customers DOB(Date of Birth)

Credit Card & DOB

Enter your credit card number and Date of Birth to access the Interactive Voice Response

Current Outstanding 1. Recent Activities & Statement Request

1. Detailed Balance

2. Statement Request

3. Rewards Inquiry

Current Outstanding Statement Date Total Amount Due Minimum Amount Due Payment Due Date Total Outstanding across cards.

1. E-mail

2. Mail

* The IVR Call flow is subject to change without any prior intimation.

IVR Flow for Bank Account customers - TPIN

Bank Menu & TPIN
Enter your Bank Account number/Debit Card and TPIN to access the Interactive Voice Response

Current Balance and Salary Credit

1. Recent Activities & Statement Request

2. Transact on Account

3. Change or Reissuance of PIN

1. Detailed Balance

2. Recent Activity

3. Account Statement Request

4. Cheque Issued Status

1.Change TPIN 2. APIN Reissuance

Current Balance Withdrawal Balance Ready Credit Balance Multi Deposit Balance

1. E-mail 2. Mail 3. Fax

1. Credit transactions 2. Debit transactions 3. Both transactions

1. To transfer funds to your own account

2. To transfer funds to another Citibank account

(Pre-registered Beneficiary)

3. To transfer funds to another bank account

(Pre-registered Beneficiary)

4. Prepaid Mobile recharge

5. Cheque Book request

* The IVR Call flow is subject to change without any prior intimation.

IVR Flow for Bank account customers Date of Birth & Expiry Date

Bank Account/Debit Card & DOB + Expiry Date Current Balance 1. Recent Activities & Statement Request
Enter your bank account number/Debit Card and Date of Birth & Expiry Date to access the Interactive Voice Response

1. Detailed Balance Current Balance Withdrawal Balance Ready Credit Balance Multi Deposit Balance

2. Statement Request

3. Cheque Issued Status

1. E-mail

2 .Mail

* The IVR Call flow is subject to change without any prior intimation.

Relationship Flow (Customers with linked Credit Card and Bank Account)
Credit Card/Bank Account & TPIN
Enter your Bank Account/Credit Card number/Debit Card and TPIN to access the Interactive Voice Response

Cards/Bank Initial Balance

1. Recent Activities & Statement Request

2. Transact on Account

3. Change or Reissuance of PIN 1. Change TPIN

1. Detailed Balance

2. Recent Activity

3. Statement Request

4. Cheque Issued Status

5. Rewards Inquiry

2. APIN Reissuance

1. Credit transactions 2. Debit transactions 3. Both transactions

1. E-mail 2. Mail

3. Fax

1. Credit Card Payment

2. To transfer funds to your own account

2. To transfer funds to another Citibank account (Pre-registered Beneficiary)

3. To transfer funds to another bank account (Pre-registered Beneficiary)

5. Prepaid Mobile recharge

6. Cheque Book request

* The IVR Call flow is subject to change without any prior intimation.

Home Loan and Personal Loan

Welcome to Citibank Language Selection

Personal Loan ID & TPIN

Enter your Personal Loan Account ID and TPIN to hear Loan Balance

Home Loan Account No. and DOB

Enter your Home Loan Account number and DOB to hear Loan Balance

Personal Loan Balance

Home Loan Balance

* The IVR Call flow is subject to change without any prior intimation.