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Utility ICS Current Practices Survey 2013

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Hello, The Incident Command System (ICS) was originally designed by fire protection agencies to improve their ability to manage emergencies. It is an all-risk system that enables companies to function in a multi-organization environment. Now the same ICS management concepts are being used by Electric Utility to respond to emergencies. You are invited to participate in an on-line survey studying utility company practices as they relate to the Incident Command System (ICS) during incidents. All participants who complete the survey will receive a copy of the published report. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you would like to publish the results in your periodical or have a speaker at your event contact us at rod@macrosoftinc.com Thank you very much for your time and support, Jason Singer Director, Utilities Practice Macrosoft Inc jsinger@macrosoftinc.com

Utility ICS Current Practices Survey 2013

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Survey report_140813

Demographics

1. What is the Ownership Structure of your Utility? (Select all that apply) Investor Owned Municipal Cooperative Government Contractor Supporting The Industry Regulator or Other Industry Expert Other (please explain)
Pow er Generating Utility

2. What regions best describe your Utilities Service Territory? (Select all that apply) Northeast

Southeast Midwest West Canada Other (please explain)

INDIA

3. How many customers does your Utility serve? Less than 100K 100K-250K 250K-500K 500K-750K 750K-1.5M 1.5M-3M 3M Plus

4. During the past year, how many times did you open the Emergency Operations / Storm Center? 0 1-3 3-5 5-10 10-20 20 Plus

5. During the past year, how many times has your company used ICS? 0 1-3 3-5 5-10 10-20 20 Plus ICS Overview

6. How often is your company currently using ICS when an incident occurs? Always Sometimes Never Ideally, but not Currently

7. How do you currently implement ICS when an incident or event occurs? We follow the national ICS concepts and guidelines (e.g., National Incident Management System) and customize them for utility use We are implementing the use of ICS concepts and are following some, but not all We are implementing the use of ICS concepts, but still primarily use our own management system We do not use ICS

8. Is use of ICS increasing in importance? Yes No

9. How important do you feel ICS is to the entire emergency management process? Very Somewhat Not at All

10. What are key constituents feeling towards your companys use of ICS? Requiring Regulators Company Management Government Agencies Police/Fire Legal Requirements Suggesting Not Needed Learning About It Unknown

11. Which is the bigger problem your face during an incident? Unity of Command. Management by Objectives (by Operational Period) Incident Action Planning Manageable Span of Control Comprehensive Resource Management Integrated Communications Accountability

12. If your ICS process formally expands beyond your organization, please note what outside agencies you interface with

DUPONT

13. When ICS is activated, are Junior employees with assigned ICS role given authority to make decision that are above their normal day to day operations? Always Sometimes Never Ideally, but not Currently

14. As ICS is used in your organization would you say it used as a: Communications System Management System

15. How do you train on ICS? We follow the national training guidelines (e.g., ICS-100, ICS-200, ICS-300, ICS-400, Position Specific) We use the FEMA online training (IS-100, IS-200) and non-FEMA in-house training We use the FEMA online training only. We use in-house non-FEMA training only

16. What frequency do you train or exercise on ICS? Quarterly Annually Every Few Years Based on Employee Turn-over

When Ever There is a Corporate Mandate Other (please explain)

17. What is the trigger point for you to activate to ICS?

Any Emergency

18. When an Incident is started to you within the first day prepare for De-Mobilization? Always Sometimes Never Ideally, but not Currently

19. What parts of your organization participate when using ICS? Always Sometimes Never Ideally, but not Currently Senior Management Operations Distribution Transmission Generation

Customer Service Information Technology (IT) Human Resources Emergency Management Finance

Communications (Public / Media Information)

ICS Customization

20. Is your use of ICS is tailored to the incident by enabling it to be expanded and contracted? Yes No

21. If, Yes your use of ICS is tailored to the incident by enabling it to be expanded and contracted please explain how:

22. Have you modified standard ICS form and tools to match your requirements?

Modified for Electric Power Modified for our specific company operations Use the standard forms Other (please explain)

23. Please indicate which of the ICS forms (or similar forms) your organization currently uses? Always Sometimes Not Needed Ideally, but not Currently 201, Incident Briefing 202, Incident Objectives 203, Org. Assignment List 204, Assignment List 205, Radio Comm. Plan 206, Medical Plan 209, Incident Status Summary 210, Status Change Card 211, Check-In List 213, General Message

214, Unit Log 215, Operational Planning Worksheet 216, Radio Requirements Worksheet 217, Radio Frequency Assignment 218, Support Vehicle Inventory 219, Crew, Helicopter, Aircraft, Dozer 220, Air Operations Summary 221, Demobilization Plan 226, Individual Personnel Rating 308, Resource Order Form

ICS Software or Other Solutions

24. Which best describes your current ICS solution? Manual/Paper System Commercial Tool Home Grown Solution

Module within Larger System Other (please explain)

25. Do you have a software application supporting the ICS process? Yes No

26. How are ICS information delivered to the field? Email Cell Phone App Paper Verbally Mobile Data Terminal Other

ICS Conclusion

27. How satisfied are you with your current ICS process and tools? Very Somewhat

Not satisfied

28. What is the single biggest challenge of your ICS processes?

Implementaion of new ideas

29. What needs to be modified to enable better use of ICS?

Appropriate, suitable empow erment upto bott

30. What is unique to Electric Utilities regarding their use of ICS?

Very Hazardeous nature of the job & se

31. Please comment on any aspects of ICS not covered in the survey:
Inquiry about various hardw are & equipmets used in

Utility ICS Current Practices Survey 2013

Please complete the following information to receive a published copy of the survey report.
ABDULYUNUS ABDULMAJID AMIR Name:

Company Name:

GSECL

ENGINEER Job EXECUTIVE Title: TYPE - I - 1/1, POWER HOUSE COLONY, UTRAN Address: SURAT - GUJARAT - INDIA City:

State: Alabama

Zip: 394105

Phone: +919909940718 Email abdulyunus.amir@gmail.com Address:

Thank you for completing the Utility ICS Current Practices Survey 2013. You will receive a copy of the survey results in your given email once we publish it. To Learn More Visit Our Websites Below www.resources-ondemand.com www.assessments-ondemand.com www.outagecentral.com - Macrosoft Thank You for completing this survey

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