A user is reporting that a new external hard drive is defective.

The laptop will allow access to the drive at times, and then will report that the drive cannot be found. Upon an initial examination of the laptop, it is discovered that the user has ten USB devices connected to the laptop. What is the best quick solution to this problem? Remove all the peripherals except the hard drive and observe the results. Move the laptop to another location and observe the results. Replace the power adapter and observe the results. Replace the USB hub and observe the results. Flash the BIOS on the laptop and observe the results. Refer to the exhibit. Which type of removable media is depicted? hard disk USB optical drive PC card flash drive Refer to the exhibit. Which sequence of steps describes the printing process used by a laser printer? 1,2,3,4,5,6 2,5,3,4,1,6 3,4,1,6,2,5 4,2,6,5,3,1 Where can a user change the idle time after which a laptop will switch to standby mode? Right-click the desktop, then click Power Modes > Standby. Right-click My Computer, then click Properties > Hardware > Device Manager > ACPI. Left-click Start > Control Panel > Power Options, then click the Power Schemes tab. Left-click Start > All Programs > Accessories > System Tools > Power Management. What is the default subnet mask for a Class A network? 0.0.0.255 0.0.255.255 0.255.255.255 255.0.0.0 255.255.0.0 255.255.255.0 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirement, which file system should be chosen? FAT32 HPFS NFS NTFS i

A technician is asked to configure the time the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management? Administrative Tools BIOS Command Prompt Safe mode System Registry Which three things should be investigated first when troubleshooting a printer? (Choose three.) equipment power corrupt print driver low-ink warning out of paper operating system compatibility firmware version A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can be performed on the laptops to reduce this problem? Regularly replace the laptop battery. Encourage users to run the laptop from the battery more often. Encourage users to run the laptop from the AC adapter more often. Remove and clean the CPU. Clean the air vents. Replace the fan. The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver? manufacturer's website Microsoft Update website printer installation disk Windows Device Manager Windows hardware profiles When analyzing a protocol used on the network, it is discovered that multicast messages are being sent to network devices. Which class of IP addressing is being used to send these messages? A B C ii

D E A user has been writing data to a USB flash memory drive. What should the user do before removing the device? Shut down the computer. Click on the Safely Remove Hardware icon in the system tray then on the device. Right-click on the drive in My Computer, then click on Remove Drive . Remove the power to the drive. Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.) modem network parallel serial USB Which three rules increase the level of password strength? (Choose three.) Passwords should never expire. Passwords should be a combination of letters and numbers. Passwords should combine a user's special dates and initials so they can be alphanumeric. Passwords should be changed by the user after specific periods of time. Password expiration and lockout policies should be clearly defined. Passwords should be short to reduce the chances of users forgetting them. Which two types of connectors can be found on DVI cables? (Choose two.) Refer to the exhibit. Which three status LEDs are shown in the graphic? (Choose three.) battery status Bluetooth activity caps lock hard-drive activity power on status wireless activity ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy? NIC Wireless NIC USB gateway RAID adapter multiple slave hard disk adapter

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Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are left open, and there is no power used by the laptop? Hibernate Suspend Left on with no power mode Soft shutdown When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence? BIOS reads the MBR. NTDETECT.COM is used to detect any installed hardware. NTDLR reads the registry files. The WINLOGON.EXE program is started. When a Window XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence? (a) BIOS Reads the MBR (b) NTDETECT.COM is used to detect any installed Hardware (c) NTDLR reads the Registry files. (d) The WINLOGON.EXE program is started Which three of the following file systems can be used to format a Windows NOS partition? (Choose three.) (a) FAT (b) NTFS (c) POST (d) FAT32

In Windows 2000, which two categories within Computer Management under System Tools store logged information? (Choose two.) (a) Performance Logs and Alerts (b) Create Log.exe (c) Event Viewer (d) Executable category Where in Windows XP can the shutdown, hibernate, and standby modes be configured? (a) Start > control panel > Power System (b) Start > control panel > Power Connection (c) Start > control panel > Power Option (d) Start > control panel > Power Configuration

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At which TCP/IP model layer would a MAC address be found? (a) application (b) network access (c) Transport (d) internet What must be done before a technician cleans a very dirty LCD screen on a laptop? (a) Place the laptop in standby mode. (b) Remove the screen from the laptop. (c) Remove the battery. (d) Enable the autoclean setting in the BIOS.

Which steps lead to the window where the performance settings can be changed on a Windows XP computer that is using the classic view display? (a) Choose Start > Control Panel > System > Advanced > Performance area. Choose the Settings button. (b) Choose Start > Control Panel > System > Hardware > Device Manager > View > Resources by type (c) Choose Start > Control Panel > Administrative Tools > Performance area > VMem (d) Choose Start > All Programs > Accessories > System Tools > System Restore Once a technician understands a customer complaint, it is common to ask close-ended questions. Which question is a close-ended one? (a) What happened before the error occurred? (b) Is this the first time the error occurred? (c) What happened after the error occurred? (d) What error messages were displayed when the error occurred?

A customer who owns a business that creates high-quality color graphic images wants a new printer. The customer already has an ink-jet printer. Which type of printer would be a good recommendation? (a) dot-matrix (b) solid-ink (c) daisy-wheel (d) thermal A laptop user has noticed that connecting an external monitor, keyboard, and speaker each day is causing damage to the laptop connectors. What can the user do to prolong the life of the connectors? (a) Obtain devices which are specially designed for heavily used laptops. (b) Use only PCI devices. v

(c) Use a docking station. (d) Attach all of the devices to a USB hub. Which type of power connector is used to connect devices such as optical drives and hard drive? Mention and Explain Types of attacks to computer security Mention and explain with examples three tools used by Attackers to install a program on a computer Define the following Denial of Service (DoS) (a) Ping of Death (b) E-mail Bomb (c) Distributed DoS

Briefly Explain Troubleshooting Process

Define Router Configuration (a) Write the Router command for configuring i. Host Name ii. Password Router iii. DHCP iv. Serial Interface v. Fast Ethernet Interface (b)How do you understand about this command? (i) ip dhc excluded-address (ii) configure terminal (config t) (iii) no shutdown (i) Briefly explain the OSI Model Is an industry standard framework that is used to divide network communications into seven layers. (ii)Study very careful the drawing below and answer the questions A=? B=? C=? D=?

A
B

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