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9. (Where possible) Connect directly to the DSL modem . A pure DSL modem has one phone line input and only one Ethernet output. Home networks might then include a separate router which allows multiple computers to share the single IP address provided to the modem via NAT- Network Address Translation. If your network setup has discrete modem and router components, disconnect your router and attach the computer in question directly to the modem. You may need to reboot both the modem and computer. Once you confirm that you have a working network connection (ie: can access web pages), try establishing the VPN. If it works, then the problem is likely with the router, which might be fixable via a firmware update to the router or configuration changes to the routers integrated webpage. Many new DSL modems provided by Verizon now integrate the modem, router, NAT, and a firewall into the same physical device, in which case it is not possible to connect directly to the modem. 10. Update DSL modem/router firmware. Firmware is software embedded into the modem and acts as the modems operating system. Firmware can be updated to fix bugs or add features. In particular, the NAT software built into DSL modems may have settings or behaviors that interfere with VPN, which may be resolved with a firmware update. How to update the firmware depends on the make and model of your modem. Contact your ISP for instructions on updating your modems firmware. 11. Configure DSL modem firewall settings. Some DSL modems include a firewall which may interfere with VPN. Such firewalls can often be configured or disabled via the modems web administration interface. The modems web address is the same as your home computers gateway address. On OSX, look for the gateway address in the network system preferences. On Windows, go to the Start menu, Run, CMD, and in the command window run ipconfig/all. Then in a web browser enter that address. For example: http://192.168.1.1. If possible, try temporarily disabling the firewall entirely. If that works, you can try re-enabling the firewall with the following ports open: UDP 62515, TCP 10000, UDP 4500, UDP 500. 12. Request a modem-only solution. If you only have one computer at home, and its attached via Ethernet (as opposed to wireless), your ISP may be able to provide you with a modem-only DSL modem, as opposed to a modem that integrates router/NAT/firewall.
support.chem.cmu.edu/docs/troubleshooting-cisco-vpn.html
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