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Accenture Information

Management Services

The Global Delivery Network helps a


large insurance company achieve high
performance by solving data challenges
The client is a leading property casualty
insurer with diverse business lines, offering
a wide range of coverage in both personal
and commercial settings, including
automobile, homeowners, construction,
small business, oil and gas, ocean marine,
surety and management liability, global
technology and public-sector services.

Business challenge maintenance was excessively difficult the Accenture Global Delivery Network.
and time-consuming. And system Accenture Information Management
The client’s success hinges on its instability meant support was Services specializes in harnessing
ability to provide a wide range of unreliable for their employee base. clients’ data to enable them to better
insurance and risk protection products manage their business, interact with
and services to suit customer needs. According to Accenture’s ongoing
customers and make strategic,
Despite steady growth and a position research into the characteristics of high-
financial and operational decisions.
as a frontrunner in the insurance performance businesses and Accenture’s
industry, the company wished to most recent survey of CIOs, the gap
pursue an even more aggressive between business intelligence How Accenture helped
and accelerated growth strategy capabilities and aspirations is common The insurance provider chose
to achieve high performance. to many organizations. Insurance Accenture as its strategic outsourcing
providers, in particular, must manage service provider based on Accenture’s
One obstacle to growth was its legacy enterprise information to effectively deep insurance industry knowledge,
enterprise data warehousing technology assess risk, competitively price products specialization in delivering enterprise-
and practices. The insurance provider and maintain a license to operate. wide information management
kept a cache of historical data in a Accenture’s experience within the solutions, advanced cost control
distributed legacy environment, but insurance industry shows that the gap measures and experienced project
different technology platforms made can be bridged through timely data management personnel.
it difficult to conduct customer and access and robust analytical capabilities.
product analyses across business In addition to its knowledge and
lines. This inability to assemble and To improve its business intelligence capabilities, Accenture offered an
synthesize business data hampered capabilities, the insurance provider innovative risk-reward framework
the client’s capacity to respond to embarked on an enterprise data that allowed both companies to have
changing customer needs. warehouse development effort for shared accountability and shared risk
its personal insurance businesses. in the outcome of the program. Since
Inconsistent data warehouse On this particular project, the the client had not used external
technology caused other problems insurance provider partnered with resources before, this system gave
as well. Fragmented data storage Accenture Information Management the client’s management and board
jeopardized the insurance provider’s Services and leveraged one of the confidence to move forward.
system scalability. Database Accenture’s most innovative assets—

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But what truly set the company on “ The Accenture Delivery Centers in Mumbai and Bangalore
the fast path to high performance
was Accenture’s cost-effective and demonstrated a solid understanding of the client’s data
scalable outsourcing capabilities warehouse conversion process. Using the resources from
available through the Accenture our Global Delivery Network allowed us to deliver the
Global Delivery Network.
best possible product to our client. The quality of the
Accenture’s mature network—consisting
of more than 83,000 highly trained design and development work provided by our teams in
professionals and more than 50 delivery India and the US well exceeded the client’s expectations.”
centers in 40 cities around the world— Michael A. Lucarini
uses proven Accenture methods, tools Senior Executive, Accenture
and metrics to proactively help client
enterprises and governments become
high-performance organizations that
during the requirements gathering and High performance delivered
data profiling phases. At project peak,
consistently outperform their toughest Accenture deployed 25 professionals Teaming with the client, Accenture
competitors. The Accenture Global from the Delivery Center in Mumbai completed the data warehouse
Delivery Network excels at operational and 11 from the Delivery Center in conversion—including extensive
excellence in its delivery and sourcing Bangalore, along with five resources technical architecture design, build,
approach, which allows for universal at the client site. unit testing, assembly testing, system
consistency, flexibility, and repeatable testing and implementation using
and predictable service quality to The Accenture professionals from high-quality standards—a full 29 days
meet the needs of each client, while Mumbai and Bangalore re-engineered ahead of schedule and 159 person-
reducing risk. the existing applications and re- days under budget.
architected the data warehouse
For this project, Accenture selected to provide optimal performance— The insurance provider’s decision to
its Delivery Centers in Mumbai and reducing the daily cycle load time tap the skilled resources, proven tools
Bangalore, India. Both centers from 10 to two hours. The teams and methodologies of the Accenture
offered deeply skilled resources with were also responsible for the technical Global Delivery Network also resulted
experience in the niche areas of data architecture and design work. in a total operations cost saving of
warehousing and the development $1.3 million.
and delivery of complex information Accenture created a code utility
to automate the review process for The company is now positioned
technology projects, as well as to dynamically grow its personal
Accenture Information Management checking coding standards and best
practices, which, in turn, reduced insurance business through effective
Services resources who specialize use of the information in the
in business intelligence and data the review time by 30 percent. By
undertaking rigorous review and enterprise data warehouse. Better
warehouse solutions. storage and access to data gives
defect prevention measures during
Accenture’s charter was to: the design and build phase, Accenture the organization’s management
• Migrate and convert existing delivery center professionals facilitated team improved analytical capabilities
property data warehouses for a high coding accuracy rate of 95 to to assist with sophisticated peril-
related business functions into 99 percent during system testing. based pricing processes.
an integrated, centralized Accenture also developed an exhaustive In addition, the insurer can conduct
personal lines warehouse; testing strategy to help ensure more effective business intelligence
• Create incremental, transactional- complete test coverage. Skilled testing and customer segmentation analysis,
based updates from four operational professionals created a testing supporting the need to create distinct
source systems to the personal lines automation utility to reduce the system criteria for providing differentials in
warehouse using a standardized test cycle-one timeline by 50 percent. price quotations. Access to key business
Extract, Transform and Load (ETL) tool; performance metrics also has improved
Simultaneous to this technical the client’s decision-making processes.
• Provide project management and effort, Accenture delivery center
systems analysis capabilities to professionals worked to refine the Through the personal lines data
the client’s insurance business client’s data processes and project warehouse project and its strategic
technology group to effectively standards, and to increase the outsourcing arrangement with
manage delivery and facilitate insurance provider’s process maturity Accenture, the insurance provider
project quality. using CMMI Level 5 processes. This unleashed new growth opportunities
effort led to better schedule and and forged ahead on the path to
Eighty percent of the Accenture
budget control, and enabled the high performance.
project team was based at the Delivery
Centers in Mumbai and Bangalore. Accenture teams to deliver the project
These teams worked closely with ahead of schedule without risking
Accenture colleagues at the client site quality for the insurance provider’s
in the United States. The role of the new personal lines warehouse.
Accenture onsite team was to work
directly with the insurance provider

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About Accenture Global About Accenture About Accenture
Delivery Network Information Accenture is a global management
The Accenture Global Delivery Network Management Services consulting, technology services and
is one of the world’s largest networks, outsourcing company. Combining
Accenture Information Management unparalleled experience, comprehensive
providing a wide range of services Services is a global cross-industry
in system integration, application capabilities across all industries and
organization focused on bringing business functions, and extensive
outsourcing, infrastructure outsourcing clients solutions to better manage
and business process outsourcing. This research on the world’s most successful
their business, interact with customers companies, Accenture collaborates
network, powered by more than 83,000 and make strategic, financial and
professionals with a wide array of with clients to help them become
operational decisions. Working across high-performance businesses and
technology and business process skills, Accenture’s service lines and industry
is a formidable force in the marketplace governments. With more than 187,000
groups, this network of 16,000 people serving clients in over 120
of professional services. The Accenture professionals specializes in information
Global Delivery Network serves more countries, the company generated net
management services, including revenues of US$23.39 billion for the
than 2,100 clients across the globe. business intelligence, portals and fiscal year ended Aug. 31, 2008. Its
The Accenture Global Delivery Network content management and data home page is www.accenture.com.
leverages more than 50 delivery centers management and architecture. For
located across North and South more information about Accenture
America, Europe Asia and Africa. For Information Management Services,
more information about how you can visit www.accenture.com/
collaborate with Accenture to achieve informationmanagement.
high performance and leverage the
benefits of the Accenture Global
Delivery Network, please visit
www.accenture.com/gdnmicrosite.

Copyright © 2009 Accenture For more information about Accenture’s


All rights reserved. Business Intelligence activities, contact:
Accenture, its logo, and David J. Pierce
High Performance Delivered Senior Director, Business
are trademarks of Accenture Intelligence, Global
david.j.pierce@accenture.com
Tamara D. Alairys
Executive Director,
Accenture Information
Management Services
– Financial Services, Global
tamara.d.alairys@accenture.com

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