OUMH 2203 (Jan 2013) PART A 1.

a) The letter was returned (back) to the sender b) The two brothers divided the apple among (between) them c) The management announced recently that all staffs (staff) must clock in and out from next year. d) In Singapore, many workers has (have) been retrenched. 2. It has been three weeks since we placed our order for invoice forms. You acknowledged the order on 23 August, but as we have not yet received advice of delivery, we are wondering if the order has been overlooked.

Advise (verb) perbuatan : I advise you to come to school early/ I practice badminton every day Advice (noun) nama : My advice is to come to school early/ My practice is on every Wednesday When I arrived, the event had started 3. ORIGINAL a. PLEASE Send your payment as soon as possible. b. How much do you want to order PLEASE? c. When can you deliver PLEASE? d. PLEASE Finish the work today.

AMENDED Please make your payment as soon as possible. Kindly state the quantity of purchase required. Please let us know your date of delivery. Please submit your work by today.

4. a. Good morning ladies and gentlemen. Shall we start the meeting now? Please be seated. Can I begin now? b. If there is no other matters to discuss, we can stop here. Does anyone have anything else to add? If there is none, then I think we can end the meeting here. 5. Terminate = stop / end Endeavour = attempt / effort Procure = acquire / obtain Peruse = examination (noun); examine (verb)

PART B 1. Pan Sutera Pacific I, 12, Jalan Pinang 2/6, 87000 Kuala Lumpur, Selangor. 30 MAY 2013 The Manager, Sabah Shell Petroleum, P.O.Box 800025, 87021 Labuan, Federal Territory of Labuan. Dear Sir, Overbooking of Conference Room We regret to inform you that your reservation for Mutiara Conference Room for your seminar to be held on 24 August 2013 has to be cancelled due to the error of my staff who has earlier booked the said room for another international business convention to be held on the same date. We would like to sincerely apologize for the error and inconvenience caused by the overbooking in our hotel. However, we would like to offer you to hold your seminar on the same date in our affiliate hotel in Jalan Mayang instead. Pan Sutera Pacific II can similarly offer the equal quality of service and adequate facilities with an additional 20% discount offer as your event coincides with the celebration of the hotels 10th anniversary. We are looking forward to hearing a favourable reply from you and sincerely hope that our long established goodwill could still be extended in years to come. Yours faithfully,

(ALI B ABU BAKAR) The Sales Manager

2. Students Favourite Activities During Leisure Hours Intro a. Obj b. Findings A survey was recently carried out to gauge how learners would spend their free time in Malaysia. Specifically, the research focuses on OUM students on what they would do during their leisure time. The results of the findings have shown that the most popular activity among males and females was accessing the internet with more males than females. This trend is probably due to the fact that males are more inclined to technical operations. Coming next in the second spot in the list of favourite activities among OUM students was exercising. The males were notably more active than the females where the number of males was twice as much as the females. Genetically inborn, most men prefer physical activities more than their counterparts. Moreover, men prefer more to indulge in keeping fit. Watching television (TV) was notably popular too. Standing in the third position after accessing internet and exercising, watching TV was also popular among males than the females. Maybe, men have more free time at home compared to women who have to do house chores like cooking and washing. Unlike accessing internet, watching TV and exercising which gain more interest among the males, reading and shopping were more popular among the females. More women than men were found to prefer reading and shopping to other types of activities. Maybe women love reading more than men as this activity does not need physical exertion. Similarly, more women were found to spend their free time on shopping compared to men. All in all (In conclusion), males were found to be more interested in accessing the internet, exercising and watching TV during their free time compared to women. On the other hand, females tend to spend their free time more on reading and shopping.

3. MEMORANDUM TO : Mr Sani, the General Manager FROM : Ali Abu Bakar, the Human Resource Manager DATE : 7 July 2013 SUBJECT : Frequent Accidents Involving the Companys Express Buses Results from a thorough investigation on the above matter are as follows: 1. Drivers were speeding on the highway due to their negligence of the risk caused on the passengers as well as other road users 2. Drivers were also found to take drugs to stay awake during long hours of driving 3. Drivers also admitted that they also talked on the mobile phone while driving thus causing poor concentration and coordination. To reduce the number of accidents, a comprehensive course on road manners while on the wheels would be immediately drawn up for your consideration and approval. In addition, I would propose to include a substitute driver or co-driver to assist in driving while travelling on a long distance thus may help in reducing the number of casualties and unnecessary compensation. Attached herewith is the proposal for your consideration.

Acd

PART C Name (optional) Address 8 JULY 2013 To Whom It May Concern, American Franchise, Lot 123, Wisma Mutiara Mas, Damansara Mutiara, 23300 Kuala Lumpur. Dear Sir / Madam, American Franchise With reference to your advertisement in The Star newspaper dated 7 July, we would like to obtain more information about the franchise offered. We would appreciate it if you could supply us with a brochure, pamphlet or booklet that enables us to gain a better understanding on the nature of a franchise business as we are still new in this industry. Kindly provide us with the necessary information on the establishment of this business, its terms and condition and/or contract required and whether a useful website is readily available for viewing. We are looking forward to hearing your favourable reply.

Yours faithfully,

(JOHN AJIM) The Regional Manager, Hap Seng Enterprise.

American Franchise, Lot 123, Wisma Mutiara Mas, Damansara Mutiara, 23300 Kuala Lumpur. Tel: 03-2222000 ext 202 Fax: 03-2222001. 10 JULY 2013 Mr John Ajim, The Regional Manager, Hap Seng Enterprise, Address Dear Sir, American Franchise Thank you for your letter of 8 JULY enquiring about our franchise business opportunity. We were first established in 1971 as a food-chain company based in California focussing on hotdogs, hamburgers and burgers. With only one restaurant in existence in the 70s, we have improved our products in terms of taste, quality, quantity and outlook and since then, we have expanded tremendously across the region with 73 branches in North and South of America, and another 23 in the Europe. We are currently looking for opportunities to penetrate into the Asian region with the first chain being set up in Kuala Lumpur, Malaysia. For your information, our products are of the best quality with the best competitive prices. We have enclosed a brochure for your kind consideration. You can also access our website at Http:///www.americanfranchisehotdogs.com for further clarification. Please do not hesitate to contact me if you would like any further information. I

Yours faithfully,

(James Serigan) Chief Executive Officer, Marketing Division, American Franchise.