Posguide Eng

POST OFFICE
GUIDE
FOREWORD
The Post Office Guide has been prepared to help our valued customers and members of the public to better understand and thus be able to fully utilise the wide range of services offered by Pos Malaysias extensive network. Whilst every effort has been made to ensure the accuracy of the information contained herein at the time of publication, the terms and conditions of the various services offered may be subject to revision, modfication addition to or withdrawn. The most current information may be obtained from the nearest Post Office. CORPORATE COMMUNICATIONS DEPARTMENT Level 34, Menara Dayabumi Jalan Sultan Hishamuddin 50050 Kuala Lumpur DECEMBER 2006 PRICE : RM1.00
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CONTENTS
POSMEL SERVICES Letters Postcard Aerogramme Parcel Service Literature For The Blind Business Mailing Solutions Periodicals PosDokumen Franking Service Prepaid Postage Mail Service Business Reply Service Free Postage Service Admail Direct Mail Envo-Ad Corporate Mail Management Premium Mail Service PosEkspres PosDaftar Transactions With Agency Products
133 135 135 135 137 137 137 138 139 139 140 140 141 141 141 142 142 143 144 145 146 146 146 147 147 147
Kuala Lumpur Selangor Perak Pulau Pinang Kedah Perlis Kelantan Terengganu Pahang Melaka Negeri Sembilan Johor Sabah Sarawak
POSLAJU SERVICES
169 172 176 180 182 185 186 188 190 192 193 195 199 202 205 225
POSLOGISTIK SERVICES
Private Letter Box Lock Bag Service

Window Delivery Ticket Poste Restante Insured Mail Service Redirection Haj Pilgrim Baggage Service
POSTAGE RATES Domestic Postage Rates International Postage Rates
232 233 237
PROHIBITIONS
PREMIUM SERVICES Stamp And Filateli
239 241 241 242 243
POSNIAGA SERVICES Postal Network Guide For Transaction At Post Office Counters Services Offered At Computerised Mini Post Offices Services Offered At Non-Computerised Mini Post Offices Guide For Transaction At Drive-Thru Counters Guide For Transaction At Mobile Post Offices Guide For Transaction With Postal Agents Guide For Transaction With Stamp Agents
Datapos
148 151 161
Digicert AsiaXpress
CUSTOMER SERVICE
163 164 167 168 168

INTERNATIONAL SERVICES International Mail And Postal Services International Business/Regulatory Bodies and Association
244 245
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FINANCIAL SERVICES Money Order Postal Order Countries That Has International Money Order Transaction With Malaysia
246 246 247
FREQUENTLY ASKED QUESTIONS
248
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POSMEL SERVICES
Pos Malaysia as the national postal service company, offers our customers tailor made mail services to cater for all kind of customers and their needs, no matter as individuals or organizations. Letters, documents, or parcel are promised to reach their destinations. Mail service is Pos Malaysias core service. It is varied and tailored for convenience and to fulfill the needs of all customers. From 1st of March, 2005, Pos Malaysia had implemented the Reclassification of Mail Products. With the new classifications, letters are categorized into Standard and Non-Standard Letters. The new classification is meant for greater efficiency and accuracy in mail processing. Criteria of Standard Letters Weight Size Thickness Envelope less than 50 grams Minimum : 90mm x 140mm Maximum : 165mm x 250mm Minimum : 0.25mm Maximum : 6.00mm White envelope is preferred to allow the address to be seen clearly, and it must be sealed. Soft colours are also permitted and avoid using staples or metal clips to seal the envelope. Barcode zone A 15mm space at the base of the envelope must be left blank for printing of bar codes. Letters must be inserted into envelopes and sealed. Rectangular shaped envelope is encouraged. Customers must avoid using staples or metal clips to seal the envelope. Standard letter should not contain hard objects or unflexible items such as compact disc, cassette etc.
LETTERS
The letter service is Pos Malaysias core business. It is a popular choice of physical communication. Letters could contain items such as bills, statement, promotional leaflets and private messages. Letters are posted using envelopes and postal charges are imposed in the forms of stamps, franking or Pre-paid Postage.
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Address format on Standard Letter The receivers address should be written in the centre, with at least a 40mm space from the top, 15mm from the left, right and bottom. Stamp, franking or postage impression should appear at the top right hand corner, 74mm from the right hand edge and 40mm from the top right hand corner of the envelope. The top left hand corner of the envelope should contain the senders address, advertisements or logo. The senders address may also be written on the reverse side of the envelope. Features Of Non-Standard Letters Mail that contain objects such as compact disc and cassette. Mail that has irregular shape. Mail that uses plastic envelope, poly-wrapping and sheeted envelope. Mail that exceeds 6mm thickness. Card folded in two. Mail sealed with stapler or metal clips. Mail using dark colour, glossy or oily envelopes Envelope that does not have a blank space of at least 15mm from the base of the envelope. Letters that are mailed without envelope
Length: minimum 140mm / maximum 250
Width : minimun 90mm / maxsimum 165mm
Senders Address and Logo
40mm
Postage Zone 74mm
15mm
Receivers Name and Address
15mm
15mm
Barcode Zone
Suggested Measurement for Standard Mail For window envelopes, the address format and the above mentioned criteria for Standard Letter must also be abided. The paper used to print the address must also be in white or light coloured paper. Non Standard Letters are letters that do not abide the criteria of Standard Letter.
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POSTCARD PARCEL SERVICE
Postcard service allows the customers to send short messages to the recipients. It is mailed without envelopes and postage is imposed on the postcards. The right side of the postcard is used to write the recipients address and also for postage. The left side of the postcard is used to write the message to the recipients. Pos Malaysia Berhads specifications of postcards Size Weight Shape Minimum : 140 mm x 90 mm Maximum : 148mm x 105mm Not exceeding 20gram Rectangular
The parcel service provide delivery service for any documents or merchandise that are not prohibited. Parcel can be sent through any post office counters, Mini Post Office or Parcel Processing Centre. For domestic destination, the maximum weight allowed for each parcel is 20kg. While for international destinations, the maximum weight depends on the country of destination. Customers may refer to the nearest Post Office or at the website; www.pos.com.my
The types of parcel services offered include Ordinary Parcels, Insured Parcels and Cash-On-Delivery Parcels. Criteria of Parcel :Maximum 1.05 meters in length and not exceeding 2.00 meters in combined lengths and circumference Maximum
90 - 105mm
Senders Address 40mm
BAYARAN POS JELAS POSTAGE PAID PEJABAT POS BESAR KUALA LUMPUR MALAYSIA NO. WP 0029
measurement
25 - 40mm
20 kilograms (Domestic destination) 5-20 kilograms (For international parcel , weight limit depends on the country of destination)
weight
6mm Message Area
En. Nazmi Rahman No. 256 Jalan Cempaka 5/3A Saujana Utama 47000 Sungai Buloh Selangor
15mm
Minimum
15mm 140mm - 148mm
Same as letter service
weight
Recommended Postcard Features

AEROGRAMME
circumference
Aerogramme is a light mail, which is then folded and sealed, and should contain no attachments. An aerogramme is sold at RM0.50 each at all Post Offices, Pos 2020 and Pos Representatives, and can be delivered to most destinations in the world. If any attachment is included, it will be handled as airmail and will be charged sufficiently. Aerogramme can be mailed at any posting box.
length length
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Parcel must be attached with consignment note. Domestic parcel uses the R&P 23 consignment note (blue colour) and international parcel uses the R&P 24 consignment note (red colour). Customers are advised to fill the consignment note with complete details to ensure efficient delivery. Customers are advised to wrap their parcel carefully and secured to minimise the risk of damage or destruction. Recipients name and complete address must be clearly written on the parcel. In the event parcels cannot be delivered, it will be returned to the sender at the senders cost. Parcels can be wrapped using poly-wrapping and pasted with an envelope as the label. Box parcels are not required to be wrapped using brown paper but is advisable for a neater look. Although the name and address of both sender and recipients are written on the consignment note, customers will need to write the addresses on the parcel.
R&P 23 consignment note - Domestic
Parcels that are redirected to the address outside of its original delivery point or returned to sender, will be charged with second postal charges, paid by the sender. Should any parcel got lost or damaged while in R&P 24 Consignment note - International Parcels that are attached with the completed consignment note must be handed over to the Post Office counter, Mini Pos or at the Parcel Centre. A copy of the consignment note will be given to customers as the posting receipt for the parcel. the postal custody, compensation may be paid upon request and according to terms and condition.
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LITERATURE FOR THE BLIND PERIODICALS
This service is dedicated to the vision impaired customers. Items such as magazines, books in Braille or other items used specifically by the blind can be mailed through this service. The maximum weight that can be sent through this service is 7kg. The words LITERATURE FOR THE BLIND must be clearly written on top left hand corner of the envelope or parcel. No postage is required for items delivered within Malaysia and by surface mail to overseas. Air surcharge will be imposed to the items sent via airmail and weighs above 500gm to domestic destinations. For international destinations, the the difference between the air and sea mail postage will be imposed. Air charges for Literature For The Blind are as below:-
Periodicals is the mail service made available for sending items such as magazine, catalogue, newspaper or any printed material. The item must be printed periodically, with the minimum of twice in the same calendar year. This service is limited for posting and delivery within Malaysia only and. The maximum weight allowed for this service is 250gm. Posting can only be made by using franking or Pre-paid Postage. For posting of more than 1000 item, pre-sorting must be done according to the Periodicals Pre-sorting scheme, and to be bundled in the same direction, and the items must be homogenous in terms of shape, features, dimension, weight, and postage. Customers who wish to use this service will have to
For the first 500gm For Domestic Delivery For the next 500gm or part thereof For International Delivery For the next 500gm or part thereof
Free of charge RM 1.50
submit their application for the Periodicals service by filling up the Periodicals Posting application form (PosMel 65). The application can be made at any State Managers Office in the location of where the items are to be posted.
Difference between the air and sea mail postage (rates are according to the destinations) Periodicals are a one-way service which means undelivered items will not be retoured to the sender. However, customers may request for a retour service and second postage will be imposed for each item retoured.
BUSINESS MAIL SOLUTIONS

Our Customers have always been our top priority. Therefore we pledge to fulfill the needs of customers with different needs. Business owner will find services to their convenience as we offer other services that will suits your business needs, no matter how big or small your company is.
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POSDOKUMEN
PosDokumen is another service that allows customers to send printed material or document at cheaper rate and only available for domestic posting and delivery. The service allows maximum weight of 2kg for each item. Calendar or catalogue, as long as the items follow all the PosDokumen criterias as below. Customers may send the items using franking, Prepaid Postage or even stamps. Criteria of PosDokumen Maximum weight Maximum size : 2kg : 340mm (width) x 250mm (length) Maximum thickness : 30mm The word PosDokumen must be printed on the top left or top centre of the envelope
Postage for PosDokumen Weight Step Up to 500gm More than 500gm, up to 1kg or a part there of. More than 1kg, up to 2kg or a part there of. Postage (RM) 1.50 1.75 2.50
For posting within the Peninsular, Sabah or Sarawak
Air surcharge of RM1.50 will be imposed on items delivered between the Peninsular, Sabah and Sarawak, for items that weigh above 500gm onwards. The charges are as follows: Weight Step Up to 500gm For posting between the Peninsular, Sabah and Sarawak More than 500gm, up to 1kg or a part there of. More than 1kg, up to 1.5kg or a part there of. More than1.5kg, up to 2kg or a part there of. 2.50 4.50 7.00 2.50 3.00 5.50 1.75 1.50 2.25 Postage (RM) 1.50 Air Surcharge (RM) 1.50 Total (RM)
PosDokumen is a one-way service which means undelivered items will not be retoured to the sender. However, customers may request for a retour service and second postage will be imposed for each item retoured.
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FRANKING SERVICE PREPAID POSTAGE MAIL SERVICE
Franking
service
provide
the
customers
with
Prepaid Postage Mail Service is also available for customers that send their mails in bulk. The items must not be less that 100 pieces for every posting and the mails must be homogenous in terms of category, weight and postage rate. There are two types of Prepaid Postage category as follows. i) Unlicensed Postage Prepaid Service Customers may send their mails through the Mail Centre or Post Offices that are selected by Pos Malaysia Berhad. Mails must be handed over to the posting counter with the PosMel 61 docket. Payment must be made using cash or bank draft only. ii) Licensed Postage Prepaid Service The license application must be submitted to the State Managers Office of the where posting will be made. The license will be issued free of charge by Pos Malaysia Berhad. Payment can be made by cash, bank draft or debited from imprest account. For customers that uses imprest account, topping up may be done by cash, bank draft or cheque that is provided with bank guarantee.
convenienece as they do not have to use stamps to send their postal items. For application of franking license and postal permit, adjustment, transfer, or termination for franking account are handled by Pos Malaysia Headquarters. Customers are required to buy their own franking machine and submit their application for frasnking permit from Pos Malaysia Berhad. The permit is issued to our customers with free of charge. To top-up the balance for franking account, customers may deposit cash, cheque or electronic transfer to any banks approved by Pos Malaysia Berhad. Franked mail must be sent to the Pos Office or Mail Centres that are listed by Pos Malaysia Berhad. However customers are only allowed to send their franked mail to their Post Office or Mail Centres of their choice, which is stated in the Franking Permit.
Rebate for Bulk Mail Rebate is given to customers that use Licensed Prepaid Postage. The rebate only applies for customers that send their mails through the Kuala Lumpur Bulk Mail Counter and also from Bukit Raja Mail Centre, Selangor. Rebates are determined according to the terms and condition of Pos Malaysia Berhad. For more information, please contact the Mail Centres stated above.
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BUSINESS REPLY SERVICE FREE POSTAGE SERVICE
This service suits any business that wishes to get response from their customers without costing them any postage. The postage will be paid by the company that needs to apply for the license issued by Pos Malaysia Berhad solely for this purpose. The licensees will be charged according to the number of reply that they received from their customers. To apply for this service, customers need to apply from any State Managers Office by using PosMel 89 form with free of charge.
The Free Postage Service is similar to the Business Reply Service. However, this service is only available for domestic destinations. Customers may submit their applicationfor free postage license at any State Managers Office with PosMel 89 form. License holder must deposit a minimum amount of RM100.00 or the amount estimated for two weeks duration, whichever is higher to cover the free postage. The amount will be deposited into an Imprest Account and the account will be deducted according to the Free Postage mail received. Free postage service is differentiated from Business Reply because license holders do not need to prepare a specific format of envelope or reply card. The license holders customers only need to write the companys name and address on the envelope or postcard and the word Free Postage need to be written on the mail.
License holder is required to prepare their Business Reply in the shape of either envelope, postcard or aerogramme, with the specifications determined by Pos Malaysia Berhad. The postage rate depends on the weight and size of the item and also differentiated by the Standard and NonStandard Letter category. The service charge is RM0.02 cent per item posted within Malaysia. International BRS will be charged at RM0.10 and postage is charged according to the respective countries in the zones determined by the Universal Postal Union.
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ADMAIL
Direct Mail allows business owner to advertise and promote their product in a more personal way and creatively. To use this service, customers may contact Marketing and Client Relationship Department, PosMel at the Pos Malaysia Headquarters.
ENVO-AD
Admail is the non-addressed mail service and is distributed in large scale. It is a medium for advertising through mail. Any individual or business owner may advertise their products or services through this service. Items that can be distributed through this service are pamphlets, brochure, and catalogue or product samples. Customers may choose the specific state, area and even type of houses to be targeted. This means the customers are able to specifically choose the targeted audience. Advertising through mail is definitely cheaper. Admail charges depend on the weight of the item and also the category of delivery chosen by the customers. The categories are Economic Delivery, Peak-Season Delivery, and Special Delivery. For further details on Admail, please contact the Admail unit in Pos Malaysia Headquarters or the nearest State Managers Office.
DIRECT MAIL
Envo-Ad is another cheaper alternative to advertise as this service brings the brand name to the whole household in Malaysia. Customers may request for this service at any State Managers Office. However, the application must be verified by the Operations of PosMel, Pos Malaysia Berhad before it is approved to avoid any overlapping with earlier approved application. State Manager must hand in the artwork for the slogan to Operations Division, PosMel, Pos Malaysia Berhad Headquarters two weeks before the date of the service would begin.
Direct Mail is another advertising medium that is offered by Pos Malaysia Berhad. However it is delivered with address and charged accordingly to the type of mail, shapes, sizes and weight of the item. The postage may be paid using stamps, franking or Prepaid Postage
40 mm 20 mm
Direct Mail is similar to Admail and customers may send promotional items such as pamphlets, brochure, and catalogue or product samples. Item for Direct Mail is also allowed to odd-shape creative design, even without an enevelope. For example, an automobile company may send their mailer in the shape of a car or motocycle.
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Measurement for Envo-Ad The service is only available for a maximum of six working days and will be charged at RM350.00. The template or the logo carving will be prepared by Pos Malaysia Berhad and every carving is charged at RM40.00. The numbers of the carving depends on the number of Mail Processing Centre chosen by customer.
CORPORATE MAIL MANAGEMENT
Enjoy substantial savings on administrative, labor, transportation and other operating cost. Implement the most economical and effective system which can increase productivity, efficiency and profit through the efficient handling of mail. The mailroom Daily Services can be divided into: 1. Incoming Mail and Packages 2. Internal Distribution 3. Outgoing Mail and Packages
Pos Malaysia Berhad provides Corporate Mail Management services as a total service solution to corporate customers at their own premises. It is, as a solution to administer and manage own corporate mailing needs. This system provides a pick-up service to and from the Mail Depot, processing and handling of mail at the Mail Management Centre and delivering of mail to various sections within the customers premise (in-house delivery system). At the same time, the system also arranges to collect mail from the various sections, processes the mail for internal delivery and outgoing mail, handling and dispatching of mail from the Mail Management Centre. Other value added services including the sale of stamps, payment of utility bills, resetting of franking machines, sale of Pos Ekspres envelopes and fast delivery dispatch rider. Corporate Mail management enables large
PREMIUM MAIL SERVICES
To add the value of our services, we dedicate to you a number off other services, tailor made to your specific needs. These services meant to increase the safety and a faster delivery compared to other general services.
organizations to: Enhance efficiency and needs professionally Reduce wastage of time and resources on unproductive tasks. manage their mailing
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POS EKSPRES
Pos Ekspres is a faster, more affordable and convenient to sent urgent letters or documents and it is guaranteed to reach the recipients within the the service standard. Pos Ekspres items could reach the destinations within one day for major towns and up to two or three days for other zones. The delivery zones covers 344 main destinations across Malaysia. The service is only for domestic destinations and the maximum weight allowed for this service is 1kg. Customers may also check on the status of their Pos Ekspres item through the online tracking service by logging on www.pos.com.my. However the receipt is not issued as the proof of delivery. There are 3 category of service standard and each is guaranteed. If the guarantee is not fulfilled, customers will be compensated with a Pos Ekspres envelope/packet. The sizes of envelope/packet for Pos Ekspres are as follows : Size 220mm x 110mm 220mm x 110mm (window) 229mm x 160mm 353mm x 250mm 250mm x 210mm x 25mm 340mm x 250mm x 25mm Maximum weight 100gm 100gm 250gm 500gm 750gm 1kg (The price is inclusive of postage) Pos Ekspres item may only be posted at the yellow colour special posting box or to be handed to the Post Office counter. For bulk purchase of Pos Ekspres envelope/packet in the same size and price, for every 100 pieces, Pos Malaysia will be giving 5-10% free emvelope from the quatity purchased. Pos Ekspres items could not be insured or registered as Posdaftar item or parcel. It is delivered to the recipients through the premises mail box without any proof of delivery. Maximum Thickness 3mm 3mm 5mm 10mm 25mm 25mm Price RM2.50 RM2.50 RM3.00 RM4.00 RM6.00 RM7.00
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POSDAFTAR
PosDaftar service well recommended for the posting of documents considered valuable or important. It offers the customer an option of mailing and security as it is fully handled by computer system upon acceptance at the Post Office and traced until its safe destinations. For domestic posting, this label enables tracking of the item until its delivery to the addressee. For foreign
destinations, tracking is only up to the International Exchange Office at the Mail & Courier Centre, KLIA Sepang. The computerized operation enables customers to check on their PosDaftar status through internet address at www.pos.com.my. This service provides compensation in the event of loss to the item, subjected to the terms and conditions of the services and compensation procedure. Standard and Non-Standard Letter may be registered by using the normal envelope or the special PosDaftar envelope sold at the post office. If customers choose to use normal envelope, to register the mail, the PosDaftar tracking label must be purchased. Customers will need to fill the label with required details and stick the label to the front side of the envelope, nest to the recipients address. For domestic destinations, the label is known as Track- on 1 PosDaftar label and for international, Track-On 2 PosDaftar Label. PosDaftar is a two-way service, where undelivered item for various reasons will be retoured to the sender with the sender address provided at the envelope. If the recipient is not available at home or the premise during the delivery, a PosDaftar Card of Notification will be left in the mail box. The recipients may collect the PosDaftar item at the respective Post Office in 15 calendar days. PosDaftar also offers value added services i.e. Insurance and Acknowledgment Receipt. Sender needs to tick the INSURED box on the PosDaftar label and fill in the insured value. Pay the insurance fee in the form of postage stamps. Insurance fee is RM1.50 for every RM100.00 insured value or part thereof. Affix the stamps at the top right hand corner of the envelope. For domestic delivery, minimum insured value is RM100.00 and maximum limit is RM3000.00. For overseas postal, limitation and types of items that can be insured depend on the availability of the service and the procedures imposed by the country of destination. Advice of Receipt enables customers to receive an acknowledgement upon the receipt of their items by the intended addressee. Customers may get the AR card from the counter and fill up the required details. AR card will be charged in the form of stamps. For AR service within Malaysia, the charge is RM0.40, RM0.60 for Singapore and Brunei, and RM1.00 for other countries.
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For the insured PosDaftar service, a fee is RM1.50 for every RM100.00 insured value or part thereof is imposed. The fee msut be paid in the form of stamps. For domestic delivery, minimum insured value is RM100.00 and maximum limit is RM3000.00. For overseas postal, limitation and types of items that can be insured depend on the availability of the service and the procedures imposed by the country of destination. Label Track-On 1 RD Track-On 2 RR Posdaftar envelope SP1 Postage for PosDaftar item
PRIVATE LETTER BOX
Destination Domestic International Domestic
Price RM1.70 RM3.90 RM2.00
Details Inclusive of postage for Standard Letter and less than 20gm RM1.40 for registration fee RM2.50 for international terminal dues for item less than 50gm
Pos Malaysia offers the Private Letter Box service to be rented by business owners, organization and even individual. All mails for the customers that utilizing this service will be sent to the Private Letter Box at any Post Office selected by the customers. Customers may collect their mailsduirng or even after opening hours of the Post Office. The yearly rental from January to December is at RM50.00. However, if customers application is submitted within July to December, the rental is at RM25.00, and for the next calendar year, customer will have to pay full amount to continue the service. Customers will also have to pay the Key Deposit of RM30.00, which will be returned to them once the customers wish to discontinue using the service and return the key to Pos Malaysia Berhad. To apply for this service, customers may obtain the form and submit it at the respective State Managers Office. For new application, the rental is as below : The beginning of Private Letter Box usage in January to June The beginning of Private Letter Box usage in July to December RM50.00 RM25.00
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LOCKED BAG SERVICE
The yearly rental from January to December is at RM30.00. However, if customers application is submitted within July to December, the rental is at RM15.00, and for the next calendar year, customer will have to pay full amount to continue the service. To apply for this service, customers may obtain the form and submit it at the respective State Managers Office. For new application, the rental is as below :
POSTE RESTANTE
Customers may also use the Locked Bag service to collect their mail. All mail will be put into bags and locked before being handed over to the customer. The bags can be collected only during business hours at the selected Post Office. Customers will have to provide two bags that adhere to Pos Malaysias specifications. Two keys are also to be provided; each is kept by Pos Malaysia and the customers. An authorization card will be issued to the customer and must be carried by the customer or their representative during collection of their mails at office hours. The yearly rental from January to December is at RM50.00. However, if customers application is submitted within July to December, the rental is at RM25.00, and for the next calendar year, customer will have to pay full amount to continue the service. To apply for this service, customers may obtain the form and submit it at the respective State Managers Office. For new application, the rental is as below : The beginning of Locked Bag usage in January to June The beginning of Locked Bag usage in July to December RM25.00 RM50.00
Poste Restante is provided to tourists or travelers, whether local or foreigners, that does not have any permanent address. Tourist or traveler may check and collect their mails that are addressed to the Poste Restante counter at the respective General Post Office by showing their identity card or passport. However the service is limited for a maxiumum period of three months. Customers who wish to use this service may use the address format as below : d/a Poste Restante General Post Office Kuala Lumpur 50000 Kuala Lumpur Malaysia Every postal items addressed to Poste Restante must state the full name of recipient. Any item that uses alias, nickname or only first name will not be handed to the customers and will be sent to the Dead Letters Office.
WINDOW DELIVERY TICKET
Pos Malaysia offers the Window Delivery Ticket Service as another alternative to customers, where their mails is kept by the Post Office and customers are required to show the ticket to the respective Post Office counter staff when collecting their mails. available at opening hours. The service is only
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The items received by Poste Restante will be kept in custody for a limited period as below : One month for items posted within Malaysia, from Singapore and Brunei Darussalam Two months for other countries.
INSURED MAIL SERVICE HAJJ PILGRIM BAGGAGE SERVICE
The Hajj Pilgrim Baggage Service is made exclusively for the Hajj pilgrims that wish to send home their baggage or goods back home from the Holy Land. The service counters are opened at various zones in Mecca and Medinah during the Hajj season. Customers are required to pack their items in a box. However, items can also be sent by using customers own bags or sacks. The items sent must be declared by filling up the form provided at the service counter. The declaration is needed for the inspection and tax collection by the Royal Customs Department. Items will be inspected upon arrival at the Kuala Lumpur International Airport (KLIA). Should any tax is imposed on the item, Pos Malaysia Berhad will clear the tax on behalf of the customer and payment will be collected from recipient upon delivery of the item. Items sent trough his service is guaranteed.
Insured Mail is a value added service for the Parcel and PosDaftar service. Pos Malaysia offers protection for valuable items that are not prohibited that are posted within Malaysia or overseas. The insured value range form a minimum of RM100.00 and RM3,000.00. However, for international destinations, the insured value varies and depends on the limit that are determined by the respective countries and it could not exceed RM3,00.00. Customers may get further details of the insured value at the nearest Post Office A commission of RM1.50 is charged for every RM100.00 of insured value. For insured parcel to international destinations, customers will be charged with delivery charges of RM5.00 for every parcel, in addition of the postage by surface or airmail. Insured Posdaftar items are excluded from this delivery charge.
REDIRECTION
Compensation up to RM20.00 per kilo is paid to the customer and the service charge will be returned if the item sent is lost during Pos Malaysias custody. A separate insurance scheme is also offered to customers using this service. The premium for every RM100.00 insured is RM1.50 and the maximum insured value allowed is RM3,000.00 for each item. The payment for the insurance service can also be collected from the recipient upon delivery.
Pos Malaysia provides the redirection service for customers that moved to new premises. With this service, customers may request for their mails to be redirected from the old premise to the new premise. The service is only valid for six months. The service is free of charge, however for parcels that are redirected to an area outside the local delivery office; a second postal charge will be imposed.
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POSTAL NETWORK
OTHER CUSTOMER FACILITIES FACILITY Pos 2020 Drive-Thru Counters Post offices that operates until nightime Post Offices that operates 7 days a week Vending Machine Customer Service Corner Post offices with QMS 277 7 4 26 192 2 3 15 TOTAL 9 11
Pos Malaysia is the largest counter and retail service provider in Malaysia. Total network for Pos Malaysia until 31 October 2006 is as follows :NETWORK Post Office Mobile Post Office Pejabat Pos Mini Wakil Pos Penjual Setem JUMLAH TOTAL 665
Computerised Non-Computerised
663
Computerised
Non-Computerised
197 306 4771 6022
80
OPERATING HOURS All Pos Malaysias network have standardised operating hours :State Kedah, Day Sunday until Thursday Monday until Saturday 8.30 am 5.00 pm From 8.30 am Until 5.00 pm Closure Every Friday and First Week of Saturday only Every Sunday and First Week of Saturday only
Post Office and Mobile Post Offices: The network is fully managed by Pos Malaysias employees. Mini Post Offices, Postal Agents, Stamp Agents : Individuals that has been appointed by Pos Malaysia to operate selected transactions on behalf of Pos Malaysia.
Terengganu and Kelantan Perlis, Pulau Pinang, Perak, Selangor, Wilayah Persekutuan, Negeri Sembilan, Melaka, Johor, Sarawak, Sabah and Labuan
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POST OFFICES WITH EXTENDED OPERATING HOURS Apart from post offices with normal and fixed working hours, for the convenience of our customers, Pos Malaysia has also provided 15 post offices nationwide (as per listed below) with extended working hours of which 11 of them are also open during weekends. (Post Offices with Extended Operating Hours) (15 post offices)
STATE
FEDERAL TERRITORY (7)
POST OFFICE
Bangsar Gombak Taman Melawati Wangsa Maju (Carrefour) Pandan Prima Kepong Taman Maluri
OPERATING DAYS
Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat Mon Sat
OPERATING DAYS
0830-2200 0830-2200 0830-2200 1000-2100 1000-2100 1000-2100 1030-2100 0930-2100 1000-2100 1000-2100 0900-2000 0830-2030 0930-2000 0930-2000 0900-2000
NEGERI SEMBILAN JOHOR (2) PULAU PINANG SELANGOR (4)
Senawang (Giant) Johor Bahru (Giant) Johor Bahru (Carrefour) Carrefour Subang Jaya Puchong (Tesco) Subang Jaya (Carrefour) Sungai Buloh (Hiong Kong)
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POSNIAGA SERVICES
(Post Offices with extended hours and are open during weekends) (11 post offices)
STATE
SELANGOR (5)
POST OFFICE
Puchong (Tesco) Sungai Buloh (Hiong Kong) Subang Jaya (Carrefour) USJ 1 (Giant) Shah Alam (Tesco)
OPERATING DAYS
Sunday Sunday Sunday Sunday Sunday Sunday Jumaat Sunday Sunday Sunday Sunday
OPERATING HOURS
1100 - 1500 1100 - 1500 1100 - 1500 1100 - 1500 1100 - 1500 1400 - 2100 1100 - 1500 1000 - 1600 1000 - 1600 1030 - 1600 1000 - 1800
PULAU PINANG KEDAH WILAYAH PERSEKUTUAN (4)
Tesco Tesco Post Office Sungai Petani Pandan Prima Kepong Taman Maluri KLCC
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GUIDE FOR TRANSACTION AT POST OFFICE COUNTERS
SERVICES OFFERED AT POST OFFICES POSTAL PRODUK Sale of stamps Sale of labels for PosDaftar (local and international) and managing the posting matters Sale of express envelopes and managing the posting matters. Mailing of parcels Mailing of PosLaju items Sale of philately products and opening of Standing Order Deposit Accounts (SODA) Franking Services Prepaid Bulk Mail Services Poste Restante Insured Mail Services Exchange of International Coupons Window Delivery Parcel Delivery Private post boxes Locked bag Payment Upon Delivery Sale of Postcode Book Delivery of Printed Matter Delivery of Small Packages Business Reply Services Literature for the Blind Haj Pilgrims Baggage Services Sale of Postal Stationeries (Aerogramme, postcard, boxes for parcels etc.)
AGENCY PRODUCT:1. PAYMENT OF BILLS TYPE OF BILL Electric (3) AGENCY Tenaga Nasional (Semenanjung) Sesco (Sarawak SESB(Sabah) 2.
Tele-communication
NO. 1.
TM Celcom Maxis DiGi Mobikom TT dot com Easycall Telegram E-Pay Time Kontact
(10)
3.
Water Supply (16)
Bekalan Air Perlis Berkalan Air Kedah Bekalan Air Pulau Pinang Lembaga Air Perak (LAP) Syarikat Bekalan Air Selangor (SYABAS) (untuk pengguna di Lembah Klang) Bekalan Air Negeri Sembilan Perbadanan Air Melaka Syarikat Air Johor Holdings
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AGENCY PRODUCT:1. PAYMENT OF BILLS TYPE OF BILL AGENCY Bekalan Air Pahang Syarikat Air Terengganu (SATU) Air Kelantan Sdn. Bhd. (AKSB) Bekalan Air Sabah JKR (Air) Sarawak Lembaga Air Kawasan Utara (Miri Sahaja) (LAKU) Lembaga Air Kuching (LAK) Lembaga Air Sibu (LAS) 4. 5. 6. 7. 8. 9. Gas Supply (2) Cable TV Internet (2) Sewerage Land Tax Assesment Tax (34) Gas Malaysia Berhad Sarawak Gas Astro Jaring (Mimos Bhd.) TM Net Indah Water Konsortium Pentadbiran Tanah dan Galian Negeri Sembilan Majlis Perbandaran Alor Setar Majlis Perbandaran Kulim Majlis Perbandaran Pulau Pinang Majlis Perbandaran Seberang Prai Dewan Bandaraya Ipoh Majlis Perbandaran Taiping Majlis Daerah Hilir Perak Majlis Daerah Manjung NO. TYPE OF BILL AGENCY Dewan Bandaraya Kuala Lumpur Majlis Bandaraya Shah Alam Majlis Bandaraya Petaling Jaya Majlis Perbandaran Ampang Jaya Majlis Perbandaran Subang Jaya Majlis Perbandaran Selayang Majlis Perbandaran Klang Majlis Perbandaran Kajang Majlis Daerah Sabak Bernam Majlis Daerah Kuala Selangor Majlis Perbandaran Seremban Majlis Daerah Port Dickson Majlis Perbandaran Nilai Majlis Perbandaran Johor Bahru Majlis Bandaraya Melaka Bersejarah Majlis Daerah Alor Gajah Majlis Perbandaran Kuantan Majlis Daerah Bentong
NO.
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AGENCY PRODUCT:1. PAYMENT OF BILLS TYPE OF BILL Bharu Dewan Bandaraya Kuching (Utara) Dewan Bandaraya Kuching (Selatan) Majlis Daerah Kuching (Luar Bandar) Majlis Daerah Miri Majlis Daerah Sibu Majlis Daerah Serian (Luar Bandar) Majlis Perbandaran Kota Kinabalu Majlis Daerah Sandakan 10. 11. 12. Savings Tickets (2) Payment of Loans (4) Deposit Tabung Haji AirAsia Sdn. Bhd. Resort World Majlis Amanah Rakyat (MARA) Pinjaman Tabung Pendidikan Tinggi Negara (PTPTN) Courts Mammoth Jabatan Perkhidmatan Awam (JPA) 13. 14. Sale of Forms Social Services Association (Perkeso) 15. Readers Digest Jabatan Tenaga Manusia (JTM) Forms Receiving payments from employers (Sabah and Sarawak only) Payment of warrants Bil payments 2.PAYMENT OF TITHES (ZAKAT) NO. TYPE OF BILL Payment of Tithes (10) Kedah Majlis Agama Islam Perak Majlis Agama Islam Wilayah Persekutuan Majlis Agama Islam Selangor Majlis Agama Islam Negeri Sembilan Majlis Agama Islam Melaka Majlis Agama Islam Johor Majlis Agama Islam Pahang Majlis Agama Islam Kelantan Majlis Agama Islam Sarawak AGENCY Majlis Agama Islam AGENCY Majlis Perbandaran Kota NO. 16. 17. TYPE OF BILL Advertising Receive payment for tax NSTP Royal Malaysian Customs AGENCY
NO.
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3. PUBLIC SERVICES NETWORK (PLEASE REFER TO THE TABLE FOR OFFICES THAT PROVIDES THIS SERVICE) 1. AMANAH SAHAM NASIONAL BERHAD (Transaction : Deposit) No. i. ii. iii. iv. v. vi. vii. viii. ix. x. xi. Product Amanah Saham Bumiputera Amanah Saham Nasional Amanah Saham Nasional 2 Amanah Saham Nasional 3 Amanah Saham Malaysia
Amanah Saham Wawasan 2020
2. ROAD TRANSPORT DEPARTMENT MALAYSIA (JPJ) No. i. ii. iii. Product Renewal of Driving Licence Renewal of Motor Vehicle Licence (Private car and motorcycle) Renewal of Learners Licence 3. COMPANIES COMMISSION MALAYSIA (SSM) Renewal of Company Registration Certificate 4. ELECTION COMMISSION MALAYSIA (SPR) No. i. ii. Note : 1. Public Services Network matters cannot be made after 5.00 pm. 2. Transaction can only be made when the system is online. Product Registration of New Electors Change of Address
Payment Mode Cash Cash Cash Cash Cash Cash Cash Cash Cash Cash Cash
Amanah Saham Didik Amanah Saham Gemilang Amanah Saham Pendidikan Amanah Saham Kesihatan Amanah Saham Persaraan
AMANAH SAHAM NASIONAL BERHAD (Transaction : Resell) No. i. ii. iii. iv. v. vi. vii. viii. Product Amanah Saham Bumiputera Amanah Saham Nasional Amanah Saham Nasional 2 Amanah Saham Nasional 3 Amanah Saham Malaysia Amanah Saham Wawasan 2020 Amanah Saham Didik Amanah Saham Gemilang
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4. INLAND REVENUE BOARD Sale of Revenue Stamp No. 1. 2. 3. 4. Denomination RM0.10 RM0.50 RM1.00 RM2.00 No. 5. 6. 7. 8. Denomination RM5.00 RM10.00 RM100.00 RM250.00 6. INSURANCE PRODUCT (11):General Insurance - Car / Motorcycle (Private) No. 1. 2. 3. 4. 5. Large purchases (through Bank Draft or Cashier Order) may be considered by contacting the Post Office State Manager. 5. MALAYSIAN ISLAMIC ECONOMIC DEVELOPMENT FOUNDATION (YAYASAN PEMBANGUNAN EKONOMI ISLAM MALAYSIA (YPEIM)) Collection of donations to YPEIM Life Insurance No. 1. Company Easy Access MAA Insurance 6. 7. 8. 9. 10. 11. Company Kurnia Insurans Berhad Takaful Ikhlas Sdn. Bhd Malaysian Assurance Alliance (MAA) Commerce Assurance Berhad (CA) Takaful Nasional Sdn. Bhd. AmAssurance Syarikat Takaful Malaysia Pacific Insurance Berjaya General Insurance Bhd. Allianz General Insurance Malaysia Bhd. Tahan Insurance Malaysia Bhd.
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7. FINANCIAL PRODUCTS DOMESTIC
The easy way to send or make payment for selected transactions. Suitable for delivery or payment involving small amount that can be converted to cash at all post offices. i. Sale
i. Sale DENOMINATION COMMISSION (RM) 1.00 2.00 3.00 4.00 5.00 10.00 ii. Payment Payment can be made at all computerised post offices. (RM) 0.10 0.20 0.20 0.20 0.30 0.50 DENOMINATION (RM) 20.00 30.00 40.00 50.00 100.00
COMMISSION
(RM) 0.50 0.50 0.50 0.60 1.20
(Note: For repayment of Malaysian Postal Orders in cases such as loss or expired date, a second time commission applies)
2. Ordinary Money Orders Delivery or payments larger than Postal orders. No limit of total and frequency of delivery.
Details 1. Delivery :Delivery Limit Maximum RM10,000.00 Per delivery (No minimum limit) Commission RM2.00
2. Payment of Money Orders Payment can be made at all computerised post offices.
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3. Express Money Order Receive guaranteed within 2 hours of less upon transaction under the condition that the receiver has been informed by the sender on the delivery. Details 1. Delivery : You can do the Express Money Order delivery at all computerised post offices.
Delivery Limit Maximum RM10,000.00 Per delivery (No minimum limit)
Commission RM6.00 for each amount delivered not including the payment for special messages.
2. Delivery: You can do the Express Money Order payment at all computerised post offices.
(Note: For repayment of Money Order in cases such as loss or expired date, a second time commission is applicable.)
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INTERNATIONAL (Please refer to table for list of offices that provide these services) 1. WESTERN UNION Delivery of money to 195 countries. Receiver will be paid with local currency or USD. i. DETAILS Delivery (Payment mode during application is by cash in Malaysian Currency (RM)) :Delivery Limit Maximum of RM5,000.00 per day per person (No minimum limit) Commission Based on the amount during delivery and the country of the recipient. Payment for recipients in Malaysia will be made in Malaysian Currency (RM). Maximum Payment is RM10,000.00 per day per person. 2. BRITISH POSTAL ORDER Money delivery by sender in Pound Sterling to Member Countries of the Commonwealth. i. Sale : (Payment mode during purchase is via cash only):DETAILS ii. Payment :- (Refer to Attachment) For post offices that provide Western Union services.
DENOMINATION 0.50pc 1.00 2.00 5.00 10.00 ii. Payment :
COMMISSION British Postal Order is sold based on the exchange rate for RM according to current rate as fixed by PMB.
Payment can be made at all post offices. Payment to the recipients will be made in RM according to the current rate as fixed by PMB.
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3. SINGAPURA POSTAL ORDER i. Payment : Payment can be made at all post offices. Payment to the recipients will be made in RM according to the current rate as fixed by PMB. ii. Sale : Pos Malaysia does not sell Singaporean Postal Orders. DETAILS
4. BRUNEI POSTAL ORDER i. Payment :
DETAILS Payment can be made at all post offices. Payment to the recipients will be made in RM according to the current rate as fixed by PMB. ii. Sale : Pos Malaysia does not sell Brunei Postal Orders
5. KIRIMAN MONEY ORDER Delivery of money to 21 countries. Recipients will be paid according to the local currency (Refer to Table). Delivery Limit Maximum delivery limit - Refer to Table Payment to recipients in Malaysia will be made in RM. Maximum payment is RM10,000.00 per day per person ii Payment : i. Delivery :
DETAILS
Commission Commission Rate - RM4.00 for each delivery
Payment for International Money Order can be made at all computerised post offices.
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PAYMENT MODE DURING TRANSACTIONS AT POST OFFICES
TYPE OF TRANSACTION Bill Payments i. Cash
PAYMENT MODE
ii. Cheque (except bills for Tenaga Nasional, Astro, Indah Water Konsortium and Selayang Municipal Council ) For payment with cheques please write the name of the recipient as : Number of bills that can be paid with a single cheque. Other Transactions Cash only Only 5 bills for each cheques. POS MALAYSIA BERHAD
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SERVICES OFFERED AT COMPUTERISED MINI POST OFFICES
1. POSTAL PRODUCTS Sale of stamps Sale of Registered Letter (PosDaftar - local and international) and posting matters Sale of Express Letter envelopes and posting matters Posting of parcels Delivery of Printed Matter Delivery of Small Packets Sale of Postal Stationeries (Aerogramme, postcard, boxes for parcels etc.)
2. AGENCY PRODUCTS BILL PAYMENT i. ii. iii. iv. v. vi. vii. ix. x. Tenaga Nasional Bills Telekom Malaysia Bills Water Bills (According to States) Astro Bills DiGI Bills TM Cellular Bills Celcom Bills TM Net Bills Local Authority Bills (According to States)
viii. Indah Water Konsortium Bills
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3. FINANCIAL PRODUCTS Malaysian Postal Orders i. Sale
DENOMINATION COMMISSION DENOMINATION COMMISSION
TRANSACTION
(RM) 1.00 2.00 3.00 4.00 5.00 10.00 i.
(RM) 0.10 0.20 0.20 0.20 0.30 0.50
(RM) 20.00 30.00 40.00 50.00 100.00
(RM) 0.50 0.50 0.50 0.60 1.20
Payment - Can be made at computerised Mini Post Offices
(Note: For repayment of Malaysian Postal Orders in cases such as loss or expired date, a second time commission is applicable) PAYMENT MODE DURING TRANSACTION AT COMPUTERISED MINI POST OFFICES TYPE OF TRANSACTION Payment of Bills i. Cash Indah Water Konsortium and Selayang Municipal Council ) For payment with cheques please write the name of the recipient as : Number of bills that can be paid with a single cheque. Other Transactions Cash only Only 5 bills for each cheques. POS MALAYSIA BERHAD PAYMENT MODE ii. Cheque (except bills for Tenaga Nasional, Astro,
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SERVICES PROVIDED AT NON-COMPUTERISED MINI POST OFFICES
1. POSTAL PRODUCTS Sale of stamps Sale of Registered Letter (PosDaftar - local and international) and posting matters Sale of Express Letter envelopes and posting matters Posting of parcels Delivery of Printed Matter Delivery of Small Packets Sale of Postal Stationeries (Aerogramme, postcard, boxes for parcels etc.)
2. AGENCY PRODUCTS :BILL PAYMENT i. Tenaga Nasional Bills
ii. Telekom Malaysia Bills iii. Water Bills (According to States)
PAYMENT MODE DURING TRANSACTION AT NON-COMPUTERISED MINI POST OFFICES TYPE OF TRANSACTION Bill Payment i. Cash PAYMENT MODE ii. Cheque (except for TNB bills) For payment with cheques please write the name of the recipient as : Number of bills that can be paid with a single cheque. Others Transactions Cash Only Only 5 bills for each cheques. POS MALAYSIA BERHAD
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GUIDE FOR TRANSACTION AT DRIVE-THRU COUNTERS
Understanding the requirements of our valued customers that places the emphasis on time as well as in view of the difficulty in obtaining parking lots, Pos Malaysia has provided 12 Drive-Thru counters at the following post offices :State Kuala Lumpur Location Kuala Lumpur General Post Office Gombak Post Office Taman Melawati Post Office Selangor Kajang Post Office Shah Alam Post Office Bandar Baru Bangi Post Office Johor Pulau Pinang Perlis TOTAL Kluang Post Office Skudai Post Office Dato Kramat Post Office Jelutong Post Office Kangar Post Office 11
POSTAL PRODUCTS: POSMEL SERVICES Selling of stamps AGENCY PRODUCTS: UTILITY BILLS Electricity Bills Telephone bills (TM, Maxis, Celcom, DiGi & Time) Water Bills (Syarikat Bekalan Air Selangor- SYABAS in Klang Valley and Public Works Department in other states) Gas Malaysia Bills Internet (Jaring and TM Net) SAVINGS PAYMENT OF LOANS Tabung Haji Deposit Mara Loan PTPTN Loan Selling of express mail envelopes
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INLAND REVENUE BOARD Sale of Revenue Stamps No. 1. 2. 3. 4. Denomination RM0.10 RM0.50 RM1.00 RM2.00 No. 5. 6. 7. 8. Denomination RM5.00 RM10.00 RM100.00 RM250.00
FINANCIAL PRODUCTS Malaysian Postal Order 1. Sale DENOMINATION (RM) 1.00 2.00 3.00 4.00 5.00 10.00 COMMISSION (RM) 0.10 0.20 0.20 0.20 0.30 0.50 DENOMINATION (RM) 20.00 30.00 40.00 50.00 100.00 COMMISSION (RM) 0.50 0.50 0.50 0.60 1.20
2. Payment of Money Order Payment of Money Order cannot be done at Drive-Thru Counters.
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PAYMENT MODE DURING TRANSACTION AT DRIVE-THRU COUNTERS TYPE OF TRANSACTION Bill Payments i. Cash Indah Water Konsortium and Selayang Municipal Council ) For payment with cheques please write the name of the recipient as : Number of bills that can be Only 5 bills for each paid with a single cheque. cheques. POS MALAYSIA BERHAD PAYMENT MODE ii. Cheque (except bills for Tenaga Nasional, Astro,
Other Transactions
Cash only
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GUIDE FOR TRANSACTION AT MOBILE POST OFFICES
LOCATION State Kuala Lumpur Pulau Pinang Total 1. POSTAL PRODUCTS Sale of stamps Sale of labels for PosDaftar (local and international) and managing the posting matters Sale of express mail envelopes and managing the posting matters. Mailing of parcels Mailing of PosLaju items Sale of philately products and opening of Standing Order Deposit Accounts (SODA) Sale of Postcode Book Delivery of Printed Matter Delivery of Small Packages Sale of Postal Stationeries (Aerogramme, postcard, boxes for parcels etc.) 3. FINANCIAL PRODUCTS Malaysian Postal Order (Sale only) British Postal Order (Sale only) Normal Money Order (Production only) NOTE : Transactions related to Amanah Saham Nasional, Road Transport Department, Election Commission, Companies Commission and financial products are not provided. Operating Areas Jalan Duta Great Eastern Mall Sg. Bakap 3 2. AGENCY PRODUCTS Repayment og utility bills
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GUIDE FOR TRANSACTION WITH POSTAL AGENTS GUIDE FOR TRANSACTION WITH STAMP AGENTS
TRANSACTIONS PROVIDED Selling stamps Acceptance of Registered Letters (PosDaftar) Acceptance of Parcels Delivery of letters in groups
TRANSACTIONS THAT CAN BE CONDUCTED Sale of postage stamps Denomination (RM) 0.05 0.20 0.40 1.00 0.10 0.30 0.50
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TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) FEDERAL TERRITORY OF KUALA LUMPUR
WESTERN UNION
PUBLIC SERVICES NETWORK Road Transport Department (JPJ) Companies Commission Malaysia (SSM) (i) Renewal of Company Registration Certificate Election Commission (SPR)
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
(i) Renewal of Driving Licence (ii) Renewal of Learner's Licence (iii) Renewal of Motorised Vehicle Licence
(i) Delivery (i) Registration of new Elector (ii) Change of address (ii) Payment
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Ampang Ampang Point Bandar Sri Damansara Bandar Tun Razak Bangsar Baru Batu Caves Bukit Bintang Bukit Damansara Cheras Makmur Desa Pandan Gombak Hentian Puduraya Hospital Besar Jalan Brickfields Jalan Gurney Jalan Ipoh Jalan Kelang Lama Jalan Kuching Jalan Tunku Abdul Rahman
03-42963455 03-42532850 03-62771930 03-91715555 03-22840219 03-61896660 03-21429273 03-20947067 03-91324364 03-92842449 03-40231949 03-20781914 03-26915524 03-22741535 03-26911351 03-62580582 03-79837523 03-62585747 03-26981555
20 21 22 23 24
Jinjang Jln. Sultan Salahuddin Kampung Baru Kepong Medan Tuanku
03-62582536 03-26922852 03-26945597 03-62765555 03-26921555
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WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
25 26 27 28 29
Mid Valley Mindef Mont Kiara Pandan Indah Pejabat Pos Besar, Kuala Lumpur
03-22831959 03-87331018 03-78761555 03-78467446 03-32508854
30 31 32 33 34
Petaling Plaza Ampang Pudu Pulapol Putra World Trade Centre
03-78030110 03-33715555 03-92213014 03-26929030 03-26931555
35 36 37 38 39 40 41 42 43 44 45 46 47
Salak Selatan Selayang Baru Sentul Seri Petaling Setapak Summit Square Sungai Besi Sungai Wang Plaza Suria KLCC Taman Keramat Taman Kinrara Taman Maluri Taman Melawati
03-79834380 03-61361036 03-40411555 03-90573507 03-40233559 03-61370533 03-90585313 03-21433604 03-21618069 03-42562309 03-80701037 03-92858282 03-41073337
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POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
48 49 50 51 52
Taman Seraya Taman Setiawangsa Taman Sri Gombak Taman Tun Dr. Ismail Universiti Islam Antarabangsa
03-42932934 03-42579013 03-61875258 03-77264026 03-61857901
53 54 55 56 57 56
Universiti Malaya Wangsa Maju Damai Perdana Bukit Angkasa Taman Connought Pandan Prima
03-79567308 03-41424384 03-91002464 03-22413708 03-91005479 03-22413708
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TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI SELANGOR
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
Balakong, Seri Kembangan
03-89413521
2 3
Bandar Baru Bangi Bandar Baru Salak Tinggi
03-89259555 03-87068489
4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
Bandar Country Homes 03-60928979 Bandar Sunway Mutiara Damansara Banting Batang Berjuntai Batang Kali Batu 18, Jln. Semenyih Batu 9, Cheras Batu Arang Beranang Bukit Beruntung Bukit Dukong Bukit Rotan Cyberjaya Damansara Jaya Dengkil Hulu Langat Jalan Othman, Petaling Jaya 03-74920302 03-77282016 03-31871437 03-32719161 03-60573232 03-87241412 03-90755555 03-60352250 03-87667223 06-60212911 03-87395113 03-32891171 03-83185979 03-77285491 03-87686289 03-90211314 03-77815555
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POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
22
Jalan Semangat, Petaling Jaya
03-79562268
23
Jalan Sultan, Petaling Jaya
03-79569868
24 25 26 27 28
Jenjarom Jeram Kajang Kampong Tunku Kampung Melayu Subang
03-31913221 03-32647171 03-87331018 03-78761555 03-78467446
29 30 31 32 33 34
Kapar Kelana Jaya Klang Klang Utara KLIA Selatan Kompleks Perhentian Kajang
03-32508854 03-78030110 03-33715555 03-33420277 03-87874788 03-87373376
35 36 37 38 39
Kompleks PKNS Kota Kemuning Kuala Kubu Bharu Kuala Selangor Lapangan Terbang KLIA Terminal Utama
03-55100602 03-51247420 03-60641131 03-32891031 03-87873871
40
Lapangan Terbang Subang, Terminal 3
03-78469129
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POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
41 42 43
Pandamaran Pasar Besar Klang Pejabat Pos Besar Shah Alam
03-31685934 03-33440210 03-55198585
44 45 46 47
Pelabuhan Klang Puchong Jaya Puchong Perdana Pulau Carey (Non-computer)
03-31689248 03-80708744 03-80625939 03-33712101
48 49 50 51 52 53 54 55 56 57
Pulau Indah Putra Jaya Rantau Panjang Rasa Rawang Sabak Bernam Sekinchan
03-31012034 03-88883046 03-32912591 03-60573266 03-60919555 03-32161351 03-32410071
Seksyen 13, Shah Alam 03-55119091 Seksyen 16, Shah Alam 03-55191280 Seksyen 17, Petaling Jaya 03-79574143
58
Seksyen 20, Petaling Jaya
03-78761494
59 60 61
Semenyih Sepang Serendah
03-87238261 03-31421221 03-6084298
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POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84
Seri Kembangan SS2 Sea Park Subang Jaya CARREFOUR Subang Jaya (Contoh) Sungai Air Tawar Sungai Besar Sungai Buloh Sungai Pelek Taman Sri Muda Tanjong Karang Tanjong Sepat UiTM Shah Alam Universiti Kebangsaan Malaysia Universiti Putra Malaysia USJ 1, Subang Jaya Bukit Tinggi Bandar Sri Putra Tesco Shah Alam Pejabat Pos Bukit Raja (JUSCO) TESCO Kajang Alamanda USL 9, Subang Jaya
03-89486232 03-78745866 03-56339005 03-56375424 03-32136299 03-32241221 03-61570408 03-31411204 03-55223678 03-32698161 03-31974260 03-55192087 03-89250551 03-89486517 03-56360264 03-33231436 03-89263834 03-55190743 03-33429396 03-84342457 03-88891323 03-80239463
Telok Panglima Garang 03-31227755
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TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI PERAK
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Ayer Tawar Bagan Datoh Bagan Serai Batu Gajah Batu Kurau Behrang Stesen Bercham Bidor Bota Brinchang Bruas Buntong Changkat Jering Changkat Kruing Chemor Chenderiang Chenderong Balai Enggor Gerik Gopeng Hutan Melintang Pejabat Pos Besar Ipoh Jalan Chamberlain Jalan Dato Onn Jaafar Jalan Pasir Puteh
04-8283226 04-8269515 04-8812555 04-3322499 04-6432555 04-3995110 04-6432555 04-6264599 04-2610051 04-6435342 04-5397953 04-3337480 04-3702053 04-2266422 04-6581215 04-3325350 04-6582840 04-2610555 04-5214101 04-3333741 04-5931401 04-2619222 04-3515977 04-8299544 04-2622777
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POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50
Jeram Kampar Kampong Gajah Kampong Kepayang Kampong Koh Kampong Rapat Kampong Tawas Kamunting Kuala Kangsar Kuala Kurau Kuala Sepetang Lambor Kanan Langkap Lenggong Lumut Malim Nawar Mambang Di Awan Manong Menglembu Padang Rengas Pangkor Pantai Remis Parit Parit Buntar Pengkalan Hulu
04-3902340 04-3901996 04-2266350 04-5887303 04-5824202 04-3563310 04-3903100 04-8992755 04-5731202 04-8851952 04-6581727 04-6595603 05-6591220 05-7677201 05-6835268 05-4771220 05-4661068 05-7430229 05-2812420 05-7584103 05-6851281 05-6771205 05-3771220 05-7162555 04-4778216
177
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
51 52 53 54 55 56 57 58 59 60 61 62
Pengkalan TLDM, Lumut 05-6835549 Pokok Assam Pusing Rantau Panjang Ringlet Sauk Selama Selekoh Simpang Sitiawan Slim River Simpang Ampat Semanggol 05-8089432 05-2881220 05-8394885 05-4956067 05-7511221 05-8394021 05-6489268 05-8471020 05-6911187 05-4528233 05-8901029
63 64 65 66 67 68 69 70 71 72 73 74
Sri Manjung Sungai Siput Sungai Sumun Sungkai Taiping Taman Ipoh Tanah Rata Tanjong Malim Tanjong Piandang Tanjong Rambutan Tanjong Tualang Tapah
05-6881903 05-5981220 05-6489215 05-4386215 05-8077555 05-5466555 05-4911051 05-4596302 05-7256203 05-5331220 05-3609220 05-4012555
178
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
75 76 77 78 79 80 81
Tapah Road Teluk Intan Temoh Trolak Trong Tronoh Ulu Bernam (Non-Computer)
05-4181067 05-6212555 05-4190220 05-4528232 05-8577232
05-4596302
82 83
Ulu Kinta Tesco Ipoh
05-7256203 05-5459781
179
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI PULAU PINANG
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Ayer Itam Bagan Ajam Balik Pulau Bandar Baru Ayer Itam Bandar Bayan Baru Bandar Seberang Jaya Bangunan Mara Batu Ferringghi Batu Maung Bayan Lepas Bukit Mertajam Butterworth Carrefour Dato Keramat Gelugor Jalan Bagan Luar Jelutong Kepala Batas Komtar Kubang Semang Mak Mandin Nibong Tebal Padang Tembak Pejabat Pos Besar Pulau Pinang
04-8283226 04-8269515 04-8812555 04-3322499 04-6432555 04-3995110 04-6432555 04-6264599 04-2610051 04-6435342 04-5397953 04-3337480 04-3702053 04-2266422 04-6581215 04-3325350 04-6582840 04-5751207 04-2610555 04-5214101 04-3333741 04-5931401 04-8287644 04-2619222
180
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI PULAU PINANG
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
25 26
Penaga Penang Hill (Non-computer)
04-3515977 04-8299544
27 28 29 30 31 32 33 34 35 36 37 38
Pengkalan Weld Perai Permatang Pauh Pulau Tikus Simpang Ampat Sungai Bakap Sungai Dua Taman Chai Leng Tanjung Bungah Tasek Gelugor Telok Bahang Universiti Sains Malaysia
04-2622777 04-3902340 04-3901996 04-2266350 04-5887303 04-5824202 04-3563310 04-3903100 04-8992755 04-5731202 04-8851952 04-6581727
39
Tesco Pulau Pinang
04-6595603
181
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI KEDAH
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2
Alor Jangus Pejabat pos Besar Alor Setar. Faks:
04-7316077 04-7302555 04-7318025 04-7940515 04-4213626` 04-4707477 04-9222086
3 4 5 6
Ayer Hitam Bakar Arang Baling Bandar Bukit Kayu Hitam
7 8 9 10 11 12 13 14 15 16 17 18 19
Bedong Changloon Guar Chempedak Gurun Jeniang Jitra Jln Raja Jln Tunku Ibrahim Kampong Raja Karangan Kepala Batas Kodiang Kompleks Lada Langkawi Faks:
04-4581241 04-9241824 04-4686813 04-4686212 04-4644362 04-9173555 04-7324555 04-7312555 04-4226180 04-4056280 04-7144069 04-9255331 04-9663271 04-9667271 04-4374344 04-7692413 04-7621640
20 21 22
Kota Kuala Muda Kota Sarang Semut Kuala Kedah
182
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
23 24 25
Kuala Ketil Kuala Nerang Kulim Faks:
04-4163000 04-7866214 04-4907112 04-4912000 04-4766301 04-7876993 04-4844221 04-4572016 04-7311499 04-9555055 04-4855232 04-7596245 04-7821217 04-4079568 04-4695245 04-7642771 04-4214555 Faks: 04-4252896 04-7541171 04-4388855 04-4311782 04-9242150
26 27 28 29 30 31 32 33 34 35 36 37 38
Kupang Langgar Lunas Merbok Mergong Padang Matsirat Padang Serai Pendang Pokok Sena Serdang Sik Simpang Empat (K) Sungai Petani
39 40 41 42
Sungai Tiang Tikam Batu Tmn Sejati Indah Universiti Utara Malaysia
43 44
Wisma Darul Aman Wisma Persekutuan
04-7305766 04-7325977
183
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
45 46
Yan Pejabat Pos Tesco
04-4655237 04-4234625
184
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI PERLIS
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2 3 4 5 6 7 8 9
Arau Beseri Jln Jubli Perak Kaki Bukit Kangar Kuala Perlis Mata Ayer Padang Besar Simpang Empat
04-9861254 04-9381162 04-9761463 04-9456232 04-9761555 04-9854242 04-9382141 04-9490250 04-9807258
185
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI KELANTAN
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2
Ayer Lanas Bachok Faks:
09-9468181 09-7788243 09- 7788243 09-6910057 09-9121215 Faks: 09-9121215 09-7412679 09-9440181 09-7878353 09-7886019 09-7412677 09-412670 09-7412750 09-9361046 09-9666246 Faks: 09-9666246 09-7652459 09-9751021 09-7835246 09-7127331 09-7908022 09-7866023 09-7738211 09-7211481 09-7878545
3 4
Cherang Ruku Gua Musang
5 6 7 8 9
Jalan Kebun Sultan Jeli Kem Desa Pahlawan Ketereh Pejabat Pos Besar Kota Bharu Faks:
10 11 12
Kota Darul Naim Kuala Balah Kuala Krai
13 14 15 16 17 18 19 20 21
Kubang Kerian Machang Melor Mulong Pasir Mas Pasir Puteh Pengkalan Chepa Pengkalan Kubor Pulai Chondong
186
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI KELANTAN
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
22 23
Rantau Panjang Sek. 8, 2020 Kota Bharu
09-7950211 09-7412752
24 25 26 27 28
Sek. 9, Kota Bharu Selising Tanah Merah Temangan Tumpat Faks:
09-7412751 09-7891135 09-9556219 09-9751309 09-7257388 09-257388 09-7196598 09-7412754
29 30
Wakaf Baru Wakaf Che Yeh
187
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI TERENGGANU
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Air Putih Ajil Al Muktafi Billah Shah Bukit Besi Bukit Payong Chabang Tiga Chalok Cukai Dungun Gong Kapas Jerteh Kampong Raja (Besut) Kemasek Kerteh Ketengah Jaya Kijal Kuala Berang Kuala Besut Kuala Terengganu
09-8598453 09-6861278 09-8221177 09-8337227 09-6192550 09-6301849 09-6663769 09-8591555 09-8458555 09-6301848 09-6902558 09-6956337 09-8640325 09-8261334 09-8200211 09-8631324 09-6811213 09-6919172 09-6227555 09-6221555 Faks: 09-6301841 09-6151128 09-6182215 09-8271243 09-6099211
20 21 22 23
Manir Marang Paka Permaisuri ( Setiu )
188
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI TERENGGANU
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
24 25 26 27
Seberang Takir Sungai Tong Wakaf Tengah Pekan Batu Enam
09-6664255 09-6664255 09-6572855 09-6672355
189
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI PAHANG
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Bandar Pusat Jengka Bandar Tun Razak Benta Bentong Bera Beserah Bukit Fraser Bukit Goh Chenor Chini Damak Dong Gambang Genting Highlands Jalan Air Putih Jalan Bukit Ubi Jalan Kuantan Jaya Gading Jerantut Karak Kemayan Kg. Balok Kompleks Tun Razak Kuala Krau Kuala Lipis
09-4662206 09-4457677 09-3238229 09-2221060 09-2555428 09-5447991 09-3622203 09-5478336 09-2995196 09-4566168 09-2665818 09-3658209 09-5483218 03-2113232 09-5661782 09-5133510 09-2961087 09-5381737 09-2662201 09-2311212 09-2409344 09-5834360 09-5733663 09-2861278 09-3121166
190
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI PAHANG
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
26 27 28
Kuala Pahang Kuala Rompin Pejabat pos Besar Kuantan Faks:
09-4222750 09-4145216 09-5521078 09-5527144 09-2803243 09-2377211 09-4771223 09-2771006 09-4522262 09-3291126 09-4221027 09-3551011 09-3657272 09-3401011 09-3686239 09-2459982 09-5411216 09-2961201 09-2554204
29 30 31 32 33 34 35 36 37 38 39 40 41 42 43
Lanchang Lurah Bilut Maran Mentakab Muadzam Shah Padang Tengku Pekan Raub Sega Sg. Koyan Sg. Ruan Simpang Pelangai Sungei Lembing Temerloh Triang
191
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI MELAKA
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Alor Gajah Asahan Ayer Molek Bemban Durian Tunggal Kuala Sungai Baru Lubok China Masjid Tanah Selandar Sungai Rambai Ayer Keroh
06-5561213 06-5236013 06-2672664 06-5217749 06-5531013 06-3876104 06-6966263 06-5591165 06-2833844 06-2659530 06-2324454
Pejabat Pos Besar Melaka 06-2833844 Jalan Laksamana Jasin Merlimau Sungai Udang Taman Melaka Raya Tanjong Kling Telok Mas Tengkera Ujong Pasir Jalan Hang Tuah Universiti Multimedia Cheng Batang Melaka 06-2848440 06-5291121 06-2631213 06-3512031 06-2816048 06-3511233 06-2617514 06-2822824 06-2821170 06-2826603 06-2522609 06-3122839 06-4462821
192
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI SEMBILAN
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Bahau Bandar Seri Jempol Batu Kikir Gemas Gemencheh Johol Juaseh Kota Kuala Klawang Kuala Pilah Labu Lenggeng Linggi Lukut Mantin Nilai P.P.B. Seremban Pasir Panjang Pedas Port Dickson
06-4541235 06-4581139 06-4981553 07-9481034 06-4316350 06-4367221 06-4981798 06-4381554 06-6136262 06-4811001 06-7911514 06-7581263 06-6970248 06-6511219 06-7581221 06-7991229 06-7630555 06-6619348 06-6851253 06-6471491 06-6471219
21 22 23 24
Pusat Bandar Palong Rahang Rantau Rembau
06-4668622 06-6312555 06-6941221 06-6851221
193
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI SEMBILAN
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
25 26 27 28 29 30 31 32 33 34 35 36 37
Rompin Senawang Seremban Utara Si-Rusa Simpang Durian Simpang Pertang Sri Menanti Taman Tuanku Jaafar Tampin Tanjung Ipoh Titi Centre Point Air Kuning Selatan
06-4576201 06-6798155 06-7633555 06-6471619 06-4914215 06-4629229 06-4979582 06-6773329 06-4411270 06-4887188 06-6111235 06-7679976 06-4478930
194
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI JOHOR
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2 3 4 5
Ayer Baloi Ayer Hitam Ayer Tawar 2 Bakri Bandar Baru Permas Jaya
07-6931230 07-7581333 07-8931958 06-9866212 07-3882576
6 7 8 9 10
Bandar Baru Uda Bandar Penawar Bandar Tenggara Batu Enam Batu Pahat Faks:
07-2345605 07-8221770 07-8961177 07-9499200 07-4323431 07-4336433 07-9221235 07-6903241 06-9761206 06-9856211 07-3533298 07-9261242 07-7943230 07-5101122 06-9728690 07-3570142 07-8977244 07-9471120
11 12 13 14 15 16 17 18 19 20 21 22
Bekok Benut Bukit Gambir Bukit Pasir Carrefour Chaah Endau Gelang Patah Gerisek Giant Hyper Gugusan Taib Andak Jementah
195
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
23
Pejabat pos Besar Johor Bharu Faks:
07-2244233 07-2232555 07-2247091 07-7881281 07-6525737 07-4320016
24 25 26
Kahang Kelapa Sawit Kg. Kenangan Dato Onn
27
Kg. Kenangan Tun Dr. Ismail
06-9528592
28
Kluang
07-7733555 07-7728901 Faks: 07-7738555 07-2228763
29
Kompleks Pengangkutan Awam
30 31 32 33 34 35
Komtar Kota Tinggi Kukup Kulai Labis Lapangan Terbang Sultan Ismail
07-2231555 07-8831002 07-6960218 07-6631243 07-9251241 07-5991778
36 37 38 39
Layang Layang Majidee Masai Mersing
07-7527213 07-3334281 07-2511235 07-7991031
196
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
40
Muar Faks:
06-9528555 06-9523459 06-9746204 07-7811246 06-9736241 06-9874231 07-4541208 07-4186255 07-2512555 07-6691146 07-8252213 07-6871301 07-2352012 07-7535248 07-4241266 07-9312726 Faks: 07-9325462 07-5562555 07-4164224 07-5991211 07-4291233 07-7557260 07-4558608 07-4850522 06-9751233
41 42 43 44 45 46 47 48 49 50 51 52 53 54
Pagoh Paloh Panchor Parit Jawa Parit Raja Parit Sulong Pasir Gudang Pekan Nenas Pengerang Pontian Pusat Mel Johor Bahru Rengam Rengit Segamat
55 56 57 58 59 60 61 62
Skudai Semerah Senai Senggarang Simpang Renggam Sri Gading Sri Medan Sungai Mati
197
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
63 64 65 66 67 68 69 70 71 72 73 74
Taman Johor Jaya Taman Megah Ria Taman Perling Taman Sri Tebrau
07-3560485 07-3866255 07-2347506 07-3322023
Taman Ungku Tun Aminah 07-5566511 Taman Universiti Tampoi Tangkak Tmn. Desa Cemerlang Tongkang Pecah Ulu Tiram Universiti Teknologi Malaysia 07-5214240 07-2361052 06-9781543 07-8636654 07-4156206 06-8611563 07-5544740
75 76 77 78
Wisma Persekutuan Yong Peng Taman Nusa Bestari Jaya Jusco Tebrau City
07-2230571 07-4671211 07-5123424 07-3542131
198
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI SABAH
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
Batu 1 1/2 Jln. Utara Sandakan
089-210095
2 3 4 5 6 7 8 9 10 11
Beaufort Beluran Beverly Bongawan Cenderawasih Inanam Karamunsing Keningau Kota Belud Pejabat Pos Besar Kota Kinabalu Faks:
087-211521 089-511223 088-723524 0878-861390 089-811832 088-425131 088-221735 087-331152 088-976541 088-210855 088-35018 089-561951 088-661201 087-884224 088-612799 089-851293 087-423591 Faks: 087-410104 089-881359 088-210578
12 13 14 15 16 17
Kota Kinabatangan Kota Marudu Kuala Penyu Kudat Kunak Labuan
18 19
Lahad Datu Lapangan Terbang Antarabangsa, K.K
20 21
Likas Lok Kawi
088-256904 088-762444
199
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
22 23 24 25 26 27 28 29 30
Luyang Membakut Menumbok Nabawan Papar Penampang Pos 2020 Tawau Ranau Rumah Persekutuan Kota Kinabalu
088-247940 087-887529 087-831272 087-366207 088-913716 088-711568 089-763555 088-876320 088-214360
31
Rumah Persekutuan Sandakan
089-668497
32
Sandakan Faks:
089-201501 089-225396 089-781524 087-821414 087-774536 088-782355 088-254953 089-776060 Faks: 089-60059 089-521259 087-736220 088-787420 087-451025
33 34 35 36 37 38
Semporna Sipitang Tambunan Tamparuli Tanjung Aru Tawau
39 40 41 42
Telupid Tenom Tuaran Ujana Kewangan
200
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
43 44 45
Urusetia Yayasan Sabah Putatan (136058)
088-255236 088-423442 088-761845
201
POST OFFICE
GUIDE
POSNIAGA SERVICES
TRANSACTIONS FOR AGENCY PRODUCTS (APART FROM BILLS AND ASNB) NEGERI SARAWAK
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
Asajaya Balingian Baram Batu Kawah MIC Batu Niah Bau Bekenu Belaga Betong Bintangor Bintulu Boulevard Miri Choice Super Mall Dalat Daro Debak Engkilili Julau Kabong Kanowit Kapit Kenyalang Park Kota Samarahan Kota Sentosa Lawas
082-828202 086-484267 085-755766 082-453850 085-736736 082-763135 085-719124 086461312 083-472117 084-693263 086-331129 085-424203 082-446487 084-864224 084-823242 083-464116 083-563032 084-734220 083-411212 084-752163 084-796332 082-485321 082-671104 082-618586 085-285327
202
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
26
Limbang Faks:
085-211410 085-211410 083-496237 085-771080 083-584129 082-735003 085-655201 084-832215 085-433311 085-438620 084-871206 082-244161 082-245945 082-247499
27 28 29 30 31 32 33 34 35 36 37
Lingga Long Lama Lubok Antu Lundu Lutong Matu Miri Morsjaya Mukah Padungan Pejabat Pos Besar Kuching Faks:
38 39 40 41 42 43 44 45
Pending
(Etn. 108) 082-347677 082-612168 082-440782 083-465139 084-349846 083-427236 084-436106 084-651218 Faks: 084-651218 082-237602 086-422115
Penrisssen Kem Petra Jaya Pusa Rejang Park Roban Saratok Sarikei
46 47
Satok Sebauh
203
POST OFFICE
GUIDE
POSNIAGA SERVICES
WESTERN UNION
NO.
POST OFFICE
PHONE NUMBER
INSURANCE PRODUCTS
48 49 50 51 52 53 54 55 56 57 58 59 70 71
Sebuyau Serian Sibu Siburan Simpang Tiga Simunjan Song Spaoh Sri Aman Tanjong Kidurong Tanjung Manis Tatau Tebedu Sibu Jaya
083-467141 082-874142 084-315343 082-862445 082-245853 082-803604 084-777124 083-473313 083-322241 086-251113 084-613796 086-584622 082-797234 084-235343
204
POST OFFICE
GUIDE
POSLAJU SERVICES
POSLAJU POSLAJU PRODUCTS
PosLaju provides express services for delivery of document and parcel for both domestic and international destinations. This service is available at more than 665 Post Offices and 38 PosLaju Centres nationwide. PosLaju customers can be divided into on demand (walk in customers) and contract customers. Contract customers refers to customers who have signed contracts with PosLaju and enjoyed 30 days credit terms. PosLaju also offer pick up services to both on demand and contract customers whereby pick up will be made directly to the customers premises.
PosLaju offers several products for our customers convenience. These products are : 1. PosLaju Normal Express services for delivery of documents and merchandise within Malaysia The services are available at 36 PosLaju Centers and more than 665 post offices nationwide. Delivery standard of next working day (D+1) to all major cities and for areas covered by PosLaju Centres Delivery standard of additional one or two days (D+2) for areas covered by post offices delivery . What items can be sent? Documents Merchandise/Parcels
Note : Illegal and dangerous items are prohibited. Size and weight limits. Weight limit of 30kg for items posted at post office counters Items exceeding 30kg are acceptable at PosLaju Centres Our guarantee Guaranteed delivery based on our standard service or your money back. Compensation for damage and, loss and violation of documents will be made according to PosLaju terms and conditions
205
POST OFFICE
GUIDE
POSLAJU SERVICES
How Much does it cost? Domestic Poslaju Charges Document ZONE Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 First 500 gm (RM) 3.50 4.50 6.00 6.50 7.00 Add. 250 gm (RM) 0.80 1.00 1.50 1.50 2.00 Domestic Poslaju Charges Zone 1 Zone 2 Local Town Delivery Within Peninsular Malaysia (PM) Within Sarawak Within Sabah Zone 3 Zone 4 Zone 5 Between Sabah & Sarawak Between PM & Sarawak Between PM & Sabah kg (RM) 9.50 16.00 21.00 26.00 31.00 Merchandise 2.001 - 2.5 Add. 0.5 kg (RM) 0.50 2.00 3.00 3.50 4.00
Areas covered by Next Day Delivery (D+1) Areas Coversed By Next Day Delivery NO. 1 AREA Kuala Lumpur & Petaling Jaya POSTCODE RANGE 46000 - 46999 47200 47399 - 47499 47800 - 47810 50000 - 50999 60000 68000 68100 Petaling Jaya Subang Petaling Jaya Petaling Jaya Kuala Lumpur Kuala Lumpur Ampang Batu Caves
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Areas Coversed By Next Day Delivery NO. 2 AREA Shah Alam & Klang POSTCODE RANGE 40000 - 40999 47000 47100 47500 - 47600 48000 41000 - 41999 42100 - 42199 42000 42009 42200 42920 42940 3 Kajang 43000 - 43010 43030 43200 43300 43400 43600 43650 43900 62000 63000 64000 4 Penang 10000 - 10999 11050 11060 11100 11200 11300 - 11400 11500 11600 11700 11900 11960 Shah Alam Sungai Buloh Puchong Subang Jaya/USJ Rawang Klang Klang Pelabuhan Klang West Port Kapar Pulau Indah Pulau Ketam Kajang Bukit Dukong Batu 9, Cheras Seri Kembangan UPM Serdang UKM Bangi Bandar Baru Bangi Sepang Putrajaya Cyberjaya KLIA Penang Teluk Bahang Penang Batu Feringhi Tanjung Bungah Penang Air Hitam Penang Gelugor Bayan Lepas Batu Maung
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Areas Coversed By Next Day Delivery NO. 5 AREA Butterworth POSTCODE RANGE 12000 - 12999 13000 13050 13440 13500 13600 13700 13800 6 7 Bukit Mertajam Johor Bahru 14000 - 14009 80000 - 80999 81000 81100 81200 81300 81400 81800 8 9 10 Kluang Batu Pahat Muar 86000 - 86009 83000 - 83050 84000 - 84009 84150 84200 84300 11 12 13 Pasir Gudang Segamat Kota Bharu 81700 - 81709 81750 - 81759 85000 15000 - 15999 16000 - 16150 16250 17000 17200 14 K. Terengganu 20000 - 20999 21000 21100 Butterworth Butterworth Butterworth Butterworth Permatang Pauh Prai Prai Butterworth Bukit Mertajam Johor Bahru Kulai Johor Bahru Johor Bahru Johor Bahru Senai Ulu Tiram Kluang Batu Pahat Muar Parit Jawa Bakri Bukit Pasir Pasir Gudang Masai Segamat Kota Bharu Kota Bharu Wakaf Bharu Pasir Mas Rantau Panjang K. Terengganu K. Terengganu K. Terengganu
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Areas Coversed By Next Day Delivery NO. 15 AREA Kuantan POSTCODE RANGE 25000 - 25999 26000 - 26040 26060 - 26100 26170 - 26180 26190 16 17 18 19 Melaka Seremban Nilai Ipoh 75000 - 75450 70000 - 70999 71800 - 71850 30000 - 30999 31350 31400 31450 31500 31650 20 Taiping 34000 - 34009 34600 34700 21 22 Teluk Intan Alor Setar 36000 - 36009 05000 - 05999 06000 - 06040 06250 06550 06560 06570 23 24 25 26 27 28 29 30 Kulim Sungai Petani Kangar Langkawi Kuching Sibu Miri Bintulu 09000 - 09009 09600 08000 - 08009 09600 01000 - 01009 07000 - 07009 93000 - 93999 96000 - 96008 98000 - 98008 97000 - 97015 Kuantan Kuantan Kuantan Kuantan Balok Melaka Seremban Nilai Ipoh Ipoh Ipoh Menglembu Lahat Ipoh Taiping Kamunting Simpang Teluk Intan Alor Setar Jitra/UUM Alor Setar Alor Setar Alor Setar Alor Setar Kulim Lunas Sungai Petani Bedong - Pekan Sg. Lalang only Kangar Langkawi Kuching Sibu Miri Bintulu
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Areas Coversed By Next Day Delivery NO. 31 32 33 34 35 AREA Sarikei Kota Kinabalu Sandakan Tawau Labuan POSTCODE RANGE 96100 - 96108 88000 - 88999 90000 - 90008 91000 - 91035 87000 - 87008 Sarikei Kota Kinabalu Sandakan Tawau Labuan
2. Same Day Delivery (SDD What is PosLaju Same Day Delivery? Items delivered are guaranteed received by the recipient on the same day. This service is offered to on demand or contract customers and available at PosLaju Centres only. Same Day Delivery only applicable to certain coverage areas : Local Town Delivery : Document posted to be delivered within the same town Cross-Town Delivery : Document posted to be delivered across towns
What items can be sent? Documents Merchandise
Size and weight limits Weight limit of up to 1kg
Our guarantee Full refund of SDD surcharge in the event of service failure Compensation for damage and, loss and violation of documents will be made according to PosLaju terms and conditions How much does it cost? Charges comprising of domestic courier rates and additional surcharges of RM6.00
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How much does it cost? Weight Domestic Charges (RM) < 500 gm 500 - 750 gm > 750 gm - 1 kg 5.10 6.00 11.10 6.50 7.50 14.00 4.30 6.00 10.30 5.50 7.50 13.00 3.50 Local Town Delivery Surcharges (RM) 6.00 Total charges (RM) 9.50 Domestic Charges (RM) 4.50 Cross Town Delivery Surcharges (RM) 7.50 Total Charges (RM) 12.00
Lates Posting Times Pick up SDD Local Town Delivery SDD Cross Town Delivery Up to 12.00 noon Up to 10.45am Counter Posting Up to 1.00pm Up to 11.45am Delivery 1.30-5.00pm 1.30-5.00pm
SDD Coverage Areas NO. 1 AREA Kuala Lumpur & Petaling Jaya POSTCODE 46000 - 46999 47200 47399 - 47499 47800 - 47810 50000 - 50999 60000 68000 68100 2 Shah Alam & Klang 40000 - 40999 47000 47100 47500 - 47600 48000 41000 - 41999 42100 - 42199 42000 Local Town Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Cross Town Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
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NO. 3 Kajang AREA POSTCODE 43000 - 43010 43030 43200 43300 43400 43600 43650 43900 62000 63000 4 Penang 10000 - 10999 11200 11400 11600 11700 11900 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Butterworth Bukit Mertajam Johor Bahru Kluang Batu Pahat Muar Pasir Gudang Segamat Kota Bharu K. Terengganu Kuantan Melaka Seremban Nilai Ipoh 12000 - 12999 14000 - 14009 80000 - 80999 86000 - 86009 83000 - 83050 84000 - 84009 81700 - 81709 85000 15000 - 15999 20000 - 20999 25000 - 25999 75000 - 75450 70000 - 70999 71800 - 71850 30000 - 30999 31350 31400 20 21 Taiping Teluk Intan 34000 - 34009 36000 - 36009 Local Town Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Cross Town NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA
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NO. 22 Alor Setar AREA POSTCODE 05000 - 05999 06250 06550 06560 06570 23 24 25 26 27 28 29 30 31 32 33 34 35 Kulim Sungai Petani Kangar Langkawi Kuching Sibu Miri Bintulu Sarikei Kota Kinabalu Sandakan Tawau Labuan 09000 - 09009 09600 08000 - 08009 01000 - 01009 07000 - 07009 93000 - 93999 96000 - 96008 98000 - 98008 97000 - 97015 96100 - 96108 88000 - 88999 90000 - 90008 91000 - 91035 87000 - 87008 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Local Town Yes Yes Yes Yes Yes Yes Cross Town NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA
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3. On Demand Pick-up (ODP) What is on demand pick -up ? Pick up service from customers premise Payment by cash upon pick-up
What item can be sent? Documents Merchandise
Note : Illegal and dangerous items are prohibited. Size and weight limits Maximum weight of 30kg
How much does it cost? Charges comprising of domestic courier rates and additional charge of RM2.00 per pick-up regardless number of items pick up. Coverage areas NO. 1 AREA Kuala Lumpur & Petaling Jaya POSTCODE 46000 - 46999 47200 47399 - 47499 47800 - 47810 50000 - 50999 60000 68000 68100 2 Shah Alam & Klang 40000 - 40999 47000 47100 47500 - 47600 48000 41000 - 41999 42100 - 42199 42000 03 - 5569 1915 TELEPHONE 03 - 2272 1101
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NO. 3 Kajang AREA POSTCODE 43000 - 43010 43030 43200 43300 43400 43600 43650 43900 62000 63000 4 Penang 10000 - 10999 11200 11400 11600 11700 11900 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Butterworth Bukit Mertajam Johor Bahru Kluang Batu Pahat Muar Pasir Gudang Segamat Kota Bharu K. Terengganu Kuantan Melaka Seremban Nilai Ipoh 12000 - 12999 14000 - 14009 80000 - 80999 86000 - 86009 83000 - 83050 84000 - 84009 81700 - 81709 85000 15000 - 15999 20000 - 20999 25000 - 25999 75000 - 75450 70000 - 70999 71800 - 71850 30000 - 30999 31350 31400 20 21 Taiping Teluk Intan 34000 - 34009 36000 - 36009 05 - 8087 877 05 - 6214 555 04 - 3326 734 04 - 5304 654 07 - 2352 142 07 - 7745 166 07 - 4320 171 06 - 9533 134 07 - 2561 992 07 - 9317 894 09 - 7473 559 09 - 6347 289 09 - 5161 326 06 - 2810 503 06 - 7630 555 06 - 7994 393 05 - 2912 155 04 - 2631 972 TELEPHONE 03 - 8925 5208
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NO. 22 Alor Setar AREA POSTCODE 05000 - 05999 06250 06550 06560 06570 23 24 25 26 27 28 29 30 31 32 33 34 35 Kulim Sungai Petani Kangar Langkawi Kuching Sibu Miri Bintulu Sarikei Kota Kinabalu Sandakan Tawau Labuan 09000 - 09009 09600 08000 - 08009 01000 - 01009 07000 - 07009 93000 - 93999 96000 - 96008 98000 - 98008 97000 - 97015 96100 - 96108 88000 - 88999 90000 - 90008 91000 - 91035 87000 - 87008 04 - 4315 112 04 - 9761 418 04 - 9660455 082 - 339 937 084 - 332 198 085 - 422 388 085 - 339 450 084 - 656 122 088 - 231 297 089 - 210 594 089 - 772 414 087 - 412 349 04 - 4906 553 TELEPHONE 04 - 7323 689
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4. Time certain service domestic and international What is time certain service domestic? This service is offered to on demand or contract customers and only. Guaranteed delivery by 10.00 a.m on the next working day Track and Trace System How much does it cost? What items can be sent? Documents Merchandise Poslaju domestic courier rates and additional Domestic TCS surcharge Domestic TCS surcharge is RM3.50 per item available at PosLaju Centres Size and weight limits Weight limit of 30kg
Our guarantee Money-back guarantee i.e refund of the TCS surcharge in the event of service failure Compensation for damage and, loss and violation of documents will be made according to PosLaju terms and conditions
Note : Illegal and dangerous items are prohibited.
Domestic TCS coverage areas NO. 1 AREA Kuala Lumpur & Petaling Jaya POSTCODE RANGE 46000 - 46999 47200 47399 - 47499 47800 - 47810 50000 - 50999 60000 68000 68100 2 Shah Alam & Klang 40000 - 40999 47000 47100 47500 - 47600 41000 - 41999 42100 - 42199 42000 Petaling Jaya Subang Petaling Jaya Petaling Jaya Kuala Lumpur Kuala Lumpur Ampang Batu Caves Shah Alam Sungai Buloh Puchong Subang Jaya/USJ Klang Klang Pelabuhan Klang
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NO. 3 AREA Kajang POSTCODE RANGE 43000 - 43010 43030 43200 43300 43400 43600 43650 43900 62000 63000 4 Penang 10000 - 10999 11200 11400 11600 11700 11900 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Butterworth Bukit Mertajam Johor Bahru Kluang Batu Pahat Muar Pasir Gudang Segamat Kota Bharu K. Terengganu Kuantan Melaka Seremban Nilai Ipoh 12000 - 12999 14000 - 14009 80000 - 80999 86000 - 86009 83000 - 83050 84000 - 84009 81700 - 81709 85000 15000 - 15999 20000 - 20999 25000 - 25999 75000 - 75450 70000 - 70999 71800 - 71850 30000 - 30999 31350 31400 20 21 Taiping Teluk Intan 34000 - 34009 36000 - 36009 Kajang Bukit Dukong Batu 9, Cheras Seri Kembangan UPM Serdang UKM Bangi Bandar Baru Bangi Sepang Putrajaya Cyberjaya Penang Tanjung Bungah Penang Penang Gelugor Bayan Lepas Butterworth Bukit Mertajam Johor Bahru Kluang Batu Pahat Muar Pasir Gudang Segamat Kota Bharu K. Terengganu Kuantan Melaka Seremban Nilai Ipoh Ipoh Ipoh Taiping Teluk Intan
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NO. 22 AREA Alor Setar POSTCODE RANGE 05000 - 05999 06250 06550 06560 06570 23 24 25 26 27 28 29 30 31 32 33 34 35 Kulim Sungai Petani Kangar Langkawi Kuching Sibu Miri Bintulu Sarikei Kota Kinabalu Sandakan Tawau Labuan 09000 - 09009 09600 08000 - 08009 01000 - 01009 07000 - 07009 93000 - 93999 96000 - 96008 98000 - 98008 97000 - 97015 96100 - 96108 88000 - 88999 90000 - 90008 91000 - 91035 87000 - 87008 Alor Setar Alor Setar Alor Setar Alor Setar Alor Setar Kulim Lunas Sungai Petani Kangar Langkawi Kuching Sibu Miri Bintulu Sarikei Kota Kinabalu Sandakan Tawau Labuan
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5. Time Certain Service International The services are available to Singapore and Tokyo What is Time certain Service Singapore? Guaranteed delivery of documents to Singapore by 10 am on the next working day Delivery coverage areas include Singapore Main Island, Jurong Island and Sentosa Island The services is offered to on demand and contract clients and posting can be done at PosLaju Centre in Kuala Lumpur, Shah Alam, Klang and Bandar Baru Bangi The services is offered to on demand and contract clients Delivery confirmation by 12 noon on delivery day.
What items can be sent? Documents & sample merchandise
Size and weight limitI Weight limit is up to 1kg
Our guarantee Money back guarantee i.e full refund of TCS surcharge in the event of service failure Compensation for damage, loss and violation of documents will be made according to PosLaju terms and conditions How much does it cost? Weight (KG) 0 - 0.5 0.5 - 1.0 EMS Charges (RM) 22 24 TCS Surcharges (RM) 41 41 Total TCS charges (RM) 63 65
Latest Posting Time Latest Time of Posting CENTRE Kuala Lumpur Shah Alam Klang Bandar Baru Bangi COUNTER 5.00 pm 5.00 pm 5.00 pm 4.15 pm PICK-UP 3.30 pm 5.00 pm 4.00 pm 3.30 pm
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Time Certain Service Tokyo What is Time Certain Service(TCS) Tokyo This service is only offered at PosLaju Centre in Kuala Lumpur and Shah Alam Guaranteed delivery by 1pm on the next working day
What items can be sent? Documents (items which are paper-based, non-dutiable, have no commercial value and weigh less than and up to 1kg) Sample merchandise (items suitable only for the use as samples that are used for the purpose of obtaining orders or for conducting market research on certain products already produced or to be produced) Size and weight limit Weight limit for document is 1kg and 3kg for sample merchandise Size limit is not exceeding 1.5 meters for any one dimension or 3 meters for the sum of the length and the greatest circumference measured in a direction other than that of the length Our Guarantee Tracking and delivery confirmation of items by 4 pm on delivery day Money back guarantee i.e full refund of TCS surcharge in the event of service failure Compensation for damage, loss and violation of documents will be made according to PosLaju terms and conditions How much does it cost? Documents Weight (KG) 0.5 1.0 EMS Charges (RM) 41 53 Sampel Merchandise Weight (KG) 0.5 1.0 1.5 2.0 2.5 3.0 EMS Charges (RM) 48 60 72 84 96 108 TCS Surcharges (RM) 40 40 40 40 40 40 Total TCS charges (RM) 88 100 112 124 136 148 TCS Surcharges (RM) 36 36 Total TCS charges (RM) 77 89
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Latest posting time Last Time of Posting CENTRE Kuala Lumpur Shah Alam What are the coverage areas? AREA Chiyoda-ku Chuo-ku Minato-ku Taito-ku Bunkayo-ku Shibuya-ku Shinjuku-ku Toshima-ku 6. Poslaju Economy Package (PEP) This service is only available to contract customers. Items posted must weigh below 5 kilograms and not exceeding 5 items per one delivery address. Standard delivery is two days after posting/ mailing (D+2). Delivery is available at all Poslaju Centres between Kuching. Peninsular, Kota Kinabalu and For further information about PosLaju products, customers can call PosLine, 1-300-300-300 or 03-22632626. For delivery enquiry, please visit our website at www.pos.com.my. ZIP CODE REFFERENCE 100, 101 and 102 103 and 104 105, 106, 107 and 108 110 and 111 112 and 113 150 and 151 160, 161, 162, 163 and 168 170 and 171 7. Other Value Added Services Packaging Services The services is available at RM1.00 per item excluding price of box PosLaju Boxes and Envelopes For customers convenience we provide boxes and envelopes in various sizes at reasonable price . COUNTER 5.00 pm 5.00 pm PICK-UP 3.30 pm 5.00 pm
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POSLAJU SERVICES
8. Expedited Mail Service (EMS) What is PosLaju EMS? EMS is a global courier agreement which ensures that documents or parcels delivered through this service enjoy the most competitive prices for international destinations delivery. Poslaju joined EMS network in 1986 with delivery to only 5 destinations. Today Poslaju has a total of 92 delivery destinations across the globe. EMS features Door to door delivery Transit time between 3-5 days for documents only Track and trace Proof Of Delivery (POD)*
* Subject to delivery destinations as some countries do not provide POD
What items can be sent? Documents & merchandise Prohibited items and dangerous goods Jewellery, bullions, antique , precious metals and stones Drugs and narcotics Counterfeit and pirated goods (CD, VCD, DVD) Currency notes , credit cards, travelers cheques, passports Live plants Animals (including insects hatching eggs, birds, ivory ) Pornography Human remains (including ashes) Firearms or parts thereof, weapon and ammunition Dangerous goods, harzardous or combustible materials (including asbestos, dry ice perfume and paint) Transit times and weight limit Transit times in the schedule below only applicable to documents only. Transit times for merchandise is subject to customs clearance at destination countries Weight limit is based on the destinations countries .
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Other terms All items should be clearly and correctly declared in respect of content and value Parcels and merchandise should be accompanied by commercial invoice or commercial proforma All food items to USA must be obtained a Prior Notice Confirmation Number available at www.access.fda.gov/index.html#prior
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EMS CHARGES
EMS SCHEDULE OF CHARGES

No. COUNTRY COUNTRY CODE AR AU AT BH BD BE BT BR BN BG KH CA CL CN CU CY CZ DK EG EE FJ FI FR DE GH GR HK HU IS IN ID IR IE IT TRANSIT TIME (DAYS) 3-4 2-4 3-4 3-5 3-5 3-4 5 4-6 2-3 2 2-3 3 4 2-3 4 3-4 3-4 3 3-4 3-4 4 3-4 3 3 4 3-4 2-3 4 3-4 3-4 2-3 3-4 3-4 3-4
DOCUMENT
500 gm 90 60 80 70 55 70 75 85 35 80 40 55 85 45 90 90 90 80 80 80 90 80 70 70 90 90 42 85 85 45 35 85 75 75 + 500 gm 40 15 35 20 10 20 32 40 8 35 6 20 40 12 65 30 35 20 15 20 35 35 20 20 60 35 10 35 35 10 8 30 25 25 500 gm 137 75 100 75 60 100 115 137 43 157 52 110 180 63 180 157 157 100 90 157 180 100 100 100 180 100 55 160 123 65 45 115 100 100
MERCHANDISE
+ 500 gm 39 14 30 20 10 15 39 38 6 40 6 22 55 12 55 40 40 15 15 40 55 15 15 19 55 20 12 36 20 12 6 22 15 15 WEIGHT LIMIT No Limit 20 31 20 20 27 No Limit No Limit 40 No Limit 20 No Limit No Limit 40 No Limit No Limit No Limit 30 20 No Limit No Limit 25 30 23 No Limit 20 30 No Limit 20 20 30 6 30 20
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34.
Argentina Australia Austria Bahrain Bangladesh Belgium Bhutan Brazil Brunei Bulgaria Cambodia Canada Chile China Cuba Cyprus Czech Rep. Denmark Egypt Estonia Fiji Finland France Germany Ghana Greece Hong Kong Hungary Iceland India Indonesia ID Iran Ireland Italy
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EMS CHARGES

No. COUNTRY COUNTRY CODE JP JO KZ KE KW LA LB LI LU MO MW MV MU MX MN MA MM NP NL NZ NG NO OM PK PG PH PL PT QA RU SA SG SK SB TRANSIT TIME (DAYS) 2-3 3-4 4 4-5 3-4 2-3 4 3-4 3-4 2-3 4 3 3 3 3 3-4 2-3 3 3 3 3-5 3-4 3 3-4 3-4 2-3 3-4 3-4 3-4 4 3-4 2 3-4 4
DOCUMENT
500 gm 47 85 85 85 85 40 80 80 80 44 90 60 90 80 70 82 77 77 75 55 90 80 80 45 50 35 85 75 85 90 75 22 90 90 + 500 gm 12 35 40 35 30 8 30 30 25 10 60 12 60 25 25 65 20 25 25 15 60 30 40 10 15 9 40 25 25 35 25 2 40 65 500 gm 64 75 157 100 75 52 160 110 144 60 180 65 180 137 150 180 80 90 110 76 150 120 150 62 66 55 160 100 75 110 80 40 157 180
MERCHANDISE
+ 500 gm 15 20 40 30 20 8 40 35 22 12 42 12 40 30 22 45 20 30 23 17 42 25 40 12 15 8 40 15 20 20 25 5 40 55 WEIGHT LIMIT 30 30 No Limit 20 30 20 No Limit No Limit No Limit 30 No Limit 20 No Limit No Limit No Limit No Limit 20 No Limit No Limit 20 No Limit 30 No Limit 20 20 20 No Limit 20 20 20 20 50 No Limit No Limit
35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61. 62. 63. 64. 65. 66. 67. 68.
Japan Jordan Kazakhstan Kenya Kuwait Laos Lebanon Liechtenstein Luxembourg Macau Malawi Maldives Mauritius Mexico Mongolia Morocco Myanmar Nepal Netherlands New Zealand Nigeria Norway Oman Pakistan Papua New Guinea Philippines Poland Portugal Qatar Russia Saudi Arabia Singapore Slovakia Solomon Islands
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EMS CHARGES

No. COUNTRY COUNTRY CODE ZA KR ES LK SD SR SE CH SY TW TJ TH TN TR UA AE GB US UZ VE VN YE CS ROW TRANSIT TIME (DAYS) 3-5 3 3-5 3-4 3-4 5 3 3 3-4 2-3 5 2-3 3-4 3-4 3-4 3-4 2-3 3-5 4-5 3-5 2-3 3-4 3-4 5-7
DOCUMENT
500 gm 85 43 85 45 88 88 75 75 85 46 85 36 88 80 85 75 70 65 90 110 40 82 90 90 + 500 gm 40 12 35 10 65 65 25 25 40 12 38 6 65 20 40 20 20 20 40 20 7 40 40 65 500 gm 150 65 115 65 180 180 130 130 155 65 155 45 100 70 155 80 100 100 157 120 50 157 157 180
MERCHANDISE
+ 500 gm 39 15 15 12 55 55 30 30 40 12 40 6 30 20 40 20 15 20 40 20 6 40 40 55 WEIGHT LIMIT No Limit 30 20 20 No Limit No Limit No Limit 30 No Limit 30 No Limit 20 20 20 No Limit 20 20 No Limit No Limit 20 20 No Limit No Limit No Limit
69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83. 84. 85. 86. 87. 88. 89. 90. 91. 92.
South Africa South Korea Spain Sri Lanka Sudan Suriname Sweden Switzerland Syria Taiwan Tajikistan Thailand Tunisia Turkey Ukraine (Kiev) United Arab Emirates United Kingdom United States of America Uzbekistan Venezuela Vietnam Yemen Serbia & Montenegro Rest of the World
Note: Transit times specified above are applicable to documents only. Transit times for merchandise/parcels are subject to Customs clearance times. Items exceeding the weight limits specified above can be accepted on special arrangements. Please contact the nearest Poslaju branch for more information on sending of overweight shipments. .
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BACKGROUND
Our solutions are backed by a genuine commitment to both operational and customer service excellence. As befits a one-stop logistics provider, PosLogistik offers diverse services that encompass the entire spectrum of the supply chain. However, our flexible modular system means that customers can access any individual segment of the supply chain, such as freight forwarding and customs management, warehousing, inventory management, transportation or reverse logistics, depending on your requirements. You can be assured PosLogistik has the people, resources, network and expertise to deliver the goods 1. Freight Forwarding Leveraging on our global network and long-term working relationship with strong and reliable partners, we provide an international freight forwarding services without boundaries. Our team of experts will work with you to advise you on the optimal mode of transportation, the best carriers and the fastest routes and service options in dealing with the intricacies of international markets at competitive prices without compromising service levels. With our years of experience, we offer specialised knowledge in the following specific industry segments: Fast Moving Consumer Goods (FMCG) Consumer Goods Healthcare & Cosmetics Automotive
Formed in 2004, PosLogistik is a Special Business Unit of Pos Malaysia Berhad (PMB), a recognised provider of postal and logistics services. As a one-stop service provider, PosLogistik integrates logistics services including ocean freighting, distribution, freight forwarding, warehousing, etc to offer clients customised solutions to meet local, regional and global requirements. As an asset-based logistics services provider PosLogistik offers ocean freighting services with global network coverage. PosLogistik also operate a strategic network of warehouses and distribution centres in key locations. For enhanced customer benefit, our logistics services are supported by state-of-the-art IT systems enabling supply chain solutioning. Your enterprise can leverage on PosLogistik global logistics network, supply chain solutioning and IT systems to control and manage the complete business cycle, from vendors to the end-user. Logistics can be your route to adding value and increased profitability, to realise success in todays business environment. Our Services PosLogistik seeks to forge long-term win-win partnerships through collaboration and open communication as building blocks in engineering strategic and efficient supply chain solutions that best meet customer needs. Leveraging on our asset base, the PosLogistik team works with you to deliver optimised and flexible supply chain solutions that can easily adapt to changing market needs and conditions.
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Customs Consultancy & Tax Exemption Working within a global network of established logistics partners PosLogistiks specialised team of experts provide full range of customs consultancy services covering customs clearance and advice on tax matters. With our global presence and awareness of local environment, PosLogistik has always placed high emphasis on developing first class relationship with all customs authorities. This allows us to provide full range of customs services including: Duty and tax determination Complete documentation preparation Expedited customs clearance Tax exception & license application 2. Transport & Distribution Distribution Services Optimise order response and reduce overall cost within the supply chain. Special Distribution Products Reverse Logistics Reverse Logistics ensures the control of material flows, with the objectives of repair, recycling or disposal. Services include: Roll in Management, de-installation of finished goods at the customers site Returns Management, receiving, sorting, verifying and managing returned products Express Delivery, Exchange of Dead On Arrival products Consolidation PosLogistik powerful cross-docking concept increases supply chain efficiency for consumer-triggered (pull)orders. Manufacturers and retailers share resources while keeping track of all flows. We consolidate the product flows and deliver the merged shipments as single units to each retail outlet. The larger shipments reduce traffic and lower overall costs. Healthcare & Cosmetics PosLogistik is a leader in managing the variety and complexity of different healthcare supply chains, including inbound transportation from manufacturers, deliveries to hospitals, pharmacies, wholesalers and distributors. Electronics Distribution Network The Electronics Distribution Network is a specially designed solution meeting the multiple requirements of electronics customers - high security, speed to market, reduced inventory levels and full visibility. Automotive PosLogistik provides automotive-specific express logistics for components, service parts and inbound transport. FMCG Critical mass drives synergies. Industry-Specific Distribution
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3. Ocean Freight The global network of our partner offices enables door-to-door forwarding of all international ocean freight. Our range of ocean freight services covers all your delivery requirements, supported by a tariff structure that is both straightforward and competitive As a customer of PosLogistik, you can expect i- Less Than Container Load (LCL) As a customer of PosLogistik, you can expect service excellence from a truly global player: We recognise LCL (Less than Container Load) as being a crucial part of a total Ocean Freight system and dedicate We strive for long term agreements with partner carriers that allow for direct EDI links, simplifying information and documentation Comprehensive global network systems are needed for traditional LCL as well as LCL/FCL or buyers consolidations. We believe in running in-house systems that deliver control of cargo flow, information flow, speed, accuracy and cost efficiency. Our first priority is to serve all major markets with direct consolidations from our strong network of national gateways. A number of large multinational gateways act as back-up for the direct consolidations, by running in-house feeder systems in most big markets. Our goal is to carry over 97 % of our total LCL volumes in-house. Co-loading out with third party NVOCCs is always the last option. In major regions we handle the intermodal transportation of FCL through centralised Competence Centres, with focus on optimising the use of containers - both inbound and outbound. We are a member of the INTTRA booking platform and actively work with carriers to simplify booking procedures globally. flow. substantial resources to system development and maintenance. service excellence from a truly global player: Through management, centralised the total purchasing volumes are ii- Full Container Load (FCL) In working with reputable carriers, we create fast, cost-efficient and reliable LCL services that enhance our customers competitiveness.
negotiated with first-class carriers to ensure quality, space allotment and optimum pricing.
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4. Air Freight PosLogistik offers a full range of competitive and efficient air freight services through an international network of airlines and partners. We operate round-the-clock customer service through our air freight operations at Malaysia Airlines Advance Cargo Centre, Kuala Lumpur International Airport (KLIA). The facility is open 24 hours a day, 7 days a week. Depending on customer requirements, PosLogistik offers following air freight options:Through PosLogistik, customers can secure their own Air Express The fastest delivery possible Direct flights Any size, any weight, anywhere Pre-clearance and documentation generation P.O.D (Proof of delivery) Air Freight Forwarding Economical shipping with fast transit times 1-5 days Direct flights from the gateway Any size, any weight, anywhere Customs brokerage Pre-clearance and documentation generation Prepaid and collect shipments upon request Track and Trace Sea-Air More economical than direct air Faster than ocean alone Track and Trace PosLogistik also operates a combination of sea/air shipments on specific routes which integrate our ocean freighting services with air links to offer an alternative lead time option with competitive pricing. Additionally PosLogistik can access EDI/EFT facilities for customs formalities and make immediate and secure arrangements for cargo transport and utilise PosLogistik bonded warehouse in the Free Commercial Zone. customs brokerage license that is endorsed and approved by the Ministry of Finance. Air Charter Dedicated Transportation Least expensive way to ship by air when utilizing full capacity Track and Trace Specialty Services Hazardous/ dangerous goods Precision cargo Perishable Fashion/ Garment Military equipment Other specialty freight
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POSTAGE RATES
DOMESTIC POSTAGE RATES
Postage Rates for Standard Mail, Non-Standard Mail, Periodical and Postcard Within Malaysia Category Standard mail Non-standard mail (including periodicals of more than 250gm.) Weight Step Up to 20gm Above 20gm up to 50gm Up to 50gm Above 50gm up to 100gm Above 100gm up to 250gm Above 250gm up to 500gm Above 500gm up to 1000gm Above 1000gm up to 2000gm Periodical Up to 20gm Above 20gm up to 50 gm Above 50gm up to 100 gm Above 100gm up to 250 gm Postcard Postage Rates for Parcel within Malaysia Modes of Transmission Surface Air Weight Step Up to 1 kg. For every 1 kg. or part thereof up to 20 kg. For every 500 gm. or part thereof in addition to the surface rates of postage. 1.50 Rate of Postage (RM) 2.50 1.00 -eachRate of Postage (RM) 0.30 0.40 0.50 0.75 1.00 2.00 3.50 6.00 0.25 0.35 0.50 0.70 0.20
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POSTAGE RATES
INTERNATIONAL POSTAGE RATES
International Postal Rates for mails, Postcards, and Aerogramme COUNTRY OF DESTINATION ZONE A ASEAN countries: Brunei Darussalam, Cambodia, Indonesia, Laos, Myanmar, Philippines, Singapore, Thailand and Vietnam ZONE B Developing countries in Asia Pacific, excluding ASEAN countries and industrialized countries in Asia Pacific listed under Zone C ZONE C Industrialised countries in Asia Pacific Japan, Australia and New Zealand Airmail Postcard Aerogramme ZONE D Countries in Europe including the Russian Federation, Central Asia and the Middle East including Egypt Postcard Aerogramme Airmail Surface mail First 50 gm. For every additional weight of 50 gm. First 20 gm. For every additional weight of 10 gm. -each-each1.50 1.10 1.50 0.50 0.50 0.50 Surface mail First 50 gm. For every additional weight of 50 gm. First 20 gm. For every additional weight of 10 gm. -each-each1.45 1.10 1.40 0.35 0.50 0.50 Postcard Aerogramme Airmail Surface mail First 50 gm. For every additional weight of 50 gm. First 20 gm. For every additional weight of 10 gm. -each-each1.40 1.10 0.95 0.35 0.50 0.50 Postcard Aerogramme Airmail Surface mail First 50 gm. For every additional weight of 50 gm. First 20 gm. For every additional weight of 10 gm. -each-each1.35 1.10 0.90 0.35 0.50 0.50 CATEGORY WEIGHT STEP RATE OF POSTAGE (RM)
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POSTAGE RATES
International Postal Rates for mails, Postcards, and Aerogramme COUNTRY OF DESTINATION ZONE E Countries in the continents of North America, South America and Africa (excluding Egypt) Airmail Postcard Aerogramme Surface mail First 50 gm. For every additional weight of 50 gm. First 20 gm. For every additional weight of 10 gm. -each-each1.55 1.10 1.80 0.70 0.50 0.50 CATEGORY WEIGHT STEP RATE OF POSTAGE (RM)
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POSTAGE RATES
International Postal Rates for Bulk Mail Undermentioned to Zones COUNTRY OF DESTINATION ZONE A ASEAN countries: Brunei Darussalam, Cambodia, Indonesia, Laos, Myanmar, Philippines, Singapore, Thailand and Vietnam ZONE B Developing countries in Asia Pacific, excluding ASEAN countries and industrialised countries in Asia Pacific listed under ZONE C Industrialised countries in Asia Pacific Japan, Australia and New Zealand ZONE D Countries in Europe including the Russian Federation, Central Asia and the Middle East including Egypt ZONE E Countries in the continents of North America, South America and Africa (excluding Egypt) Airmail Surface mail For every kg. or part thereof For each piece of mail For every kg. or part thereof For each piece of mail 12.65 1.45 26.60 1.45 Airmail Surface mail For every kg. or part thereof For each piece of mail For every kg. or part thereof For each piece of mail 11.60 1.45 23.70 1.45 Airmail Surface mail For every kg. or part thereof For each piece of mail For every kg. or part thereof For each piece of mail 11.00 1.45 19.10 1.45 Airmail Surface mail For every kg. or part thereof For each piece of mail For every kg. or part thereof For each piece of mail 10.40 1.45 15.80 1.45 Airmail Surface mail For every kg. or part thereof For each piece of mail For every kg. or part thereof For each piece of mail 9.80 1.45 14.20 1.45 CATEGORY WEIGHT STEP RATE OF POSTAGE (RM)
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POSTAGE RATES
Rates of Postage Payable on Parcels to the Undermentioned Destinations and Sent by Air
COUNTRY AIRMAIL First Add. Weight 250gm 250gm Limit (KG) 20 10 22.80 29.10 12.50 5.10 SURFACE MAIL Not Not Over Over 10kg 15kg
Insurance Limit
Not Over 1kg
Not Over 3kg 34.40 36.30
Not Over 5kg 54.70 45.10
Not Over 20kg
Insurance Limit
UNITED STATES OF AMERICA UNITED ARAB EMIRATES INCLUDING ABU DHABI AJMAN, DUBAI, FUJAIRAH RAS AL KHAIMAH, SHARJAH AND UM- AL- QUWAIN AUSTRALIA BRUNEI DARUSSALAM PHILIPPINES GERMAN FED. REPUBLIC HONG KONG INDIA INDONESIA JAPAN CANADA KOREA (NORTH) KOREA REP. (SOUTH) NEW ZEALAND SINGAPORE SRI LANKA SWITZERLAND TAIWAN THAILAND GREAT BRITAIN AND NORTHERN IRELAND VENEZUELA YEMEN REPUBLIC ZAMBIA Other Countries
1470.00 15.30 28.50
102.40 151.90 200.70 1470.00 63.00 3000.00
20 20 20 20 20 20 20 20 20 20 10 20 20 20 20 20 20 20
29.10 17.60 21.30 35.80 24.30 34.00 26.60 41.20 29.20 32.60 22.20 34.50 16.50 21.30 24.20 26.80 18.10 39.50
4.10 2.10 3.40 7.70 3.00 5.00 2.90 5.20 11.20 7.00 4.20 6.70 1.00 3.20 7.60 3.60 2.40 8.60
3000.00 26.10 3000.00 22.20 30.90
30.30
36.80
51.50
64.50
82.20
3000.00
SERVICE SUSPENDED 28.90 36.60 26.20 39.30 34.70 43.20 24.90 46.30 28.10 37.90 17.70 25.70 28.60 29.90 21.70 43.40 36.00 46.30 37.70 47.50 44.00 50.50 32.50 61.60 35.60 46.80 20.20 32.20 37.40 35.90 27.20 54.30 50.10 62.10 47.50 61.10 59.10 63.10 45.60 82.40 48.60 63.30 23.20 42.50 56.10 44.90 35.50 71.30 64.60 77.80 59.70 75.70 72.90 80.20 63.20 77.60 92.60 68.80 87.20 86.50 97.60 79.80 3000.00 3000.00 3000.00 1000.00
3000.00 23.30 3000.00 31.70 26.90
3000.00 38.00 1000.00 20.00 34.70
110.30 136.60 81.10 26.60 54.00 79.30 48.50 45.10 95.50 98.10 28.60 63.20 3000.00 1500.00 3000.00 275.00
3000.00 22.00 1500.00 30.30 3000.00 15.90 275.00 20.30
3000.00 21.00 500.00 24.50
100.30 53.80 52.60 500.00 1000.00
1000.00 17.30 3000.00 34.50
116.60 3000.00
20 10 10
37.30 38.50 39.10
13.30 7.20 9.30
35.00 44.50 44.70 59.70
SERVICE SUSPENDED 55.60 77.90 84.80 3000.00 -
110.00 -
Please enquire at the nearest Post Office
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PROHIBITIONS
PROHIBITIONS
It is prohibited to send by post: 1. Explosives, highly inflammable items, dirty, dangerous, items that can cause damage or cause contamination or items which can cause injury and items which are sharp and not properly protected. Printed material, drawings, photographs, lithographs, carvings, books, cards, or other items that are pornographic in nature. Items whose cover or envelope contain words, markings or graphics which are indecent, pornographic, traitorous, threatening or slanderous. Living animals except spiders, leeches, silk worms and insects and destructive insects for the purpose of controlling other insects and exchanges between accredited foundations are not allowed to be sent through the Insured Mail service. Items which from its appearance and/or its packaging may put postal officers at danger or contaminate or damage other items or postal equipment including those which are covered with sharp edged metal binding or disrupt the postal service. Letters containing lottery tickets or any other tickets or advertisements on winning prizes or other announcements on any lotteries, games of chance or any other form of gambling, or horse races organized by the turf clubs incorporated in Malaysia, the results of which can be mailed within Malaysia. Mail delivery from or to organizers of foreign Football Pools, advertisements, forms or documents relevant to the rules and regulations of these pools from persons authorized to do so.
8.
Usage of a counterfeit or false stamps or false markings from a postal machine, which leads to believe that payment has been made with stamps, or contains other markings or words that leads the recipient to believe that the mail is from a Government agency. Letters of guarantee, remittances or currencies, expect those which are insured.
2.
9.
3.
10. Any form of weapon or firearms or part or a firearm, or any other form of firearm or ammunition, or any firearm that has been designed to spray dangerous chemicals. This includes gas or other such material or any other form of weapon that is restricted from the mail. 11. Any form of drugs or narcotics or poison, other than that for medical purposes which must be mailed in accordance with the Dangerous Drugs Regulations. Authorization from the relevant regulatory bodies is mandatory. These must be mailed through registered mail and must be insured. 12. Items which contain writings or other markings or embossment on stamps except with the prior approval of the Post Master. This rule does not prohibit the use of embossment on stamps are not compromised. 13. Items which have on it or are attached to the wrapping which may jeopardize the postal officers handing it. 14. Samples mailed from and to the same source with the intention of evading the Customs taxes. 15. Money or gold which has not been converted into money with RM50 value except money which is meant for decorative purposes. Money, white gold, gold or silver, gem stones, jewelry or other valuables which must be mailed with insurance. 16. Processed fresh milk.
4.
5.
6.
7.
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PROHIBITIONS
17. Items deemed illegal according to the Law. 18. Items containing letters or notes sent as ordinary mail addressed to persons other than the recipient. 19. Poisonous material or other items used in its preparation except those mailed in accordance with regulations. 20. Dangerous items except easily destroyed biological items sent from authorized laboratories and in the approved format. 21. Radioactive items. 22. Any item of archaeological value except those which have the approval of Director of the Malaysia National Museum and the necessary Custom Declaration being made. THE IMPORT OF PLANTS AND SEEDS Plants is deemed to be any form of vegetation or part of a plant, whether alive or dead, leaves, flower, fruit and any part of a tree that is cut but not that which has been processed into another item. Insects and samples of soil, either by itself or with roots or any other part of the tree, except those with approval from the Director Of Agriculture, Malaysia or any other authorized parties for the sole purpose of scientific research. The bringing in of plants and seeds from outside of Malaysia except those with approval from the Director of Agriculture, Malaysia. Entry into Sabah and Sarawak the trees or part of trees and seeds, except rubber trees, cotton, sugar cane, coffee, tea, pineapple, palm trees, banana seedlings, coconut seedlings, tea seedlings, and barley, is subject to the conditions and regulations contained in the Agricultural Insects Regulations. Restrictions on the import of trees and seeds are not applicable to imported trees brought in by land for the purpose of food, medical analysis or for processing. Note: All information contained under Prohibitions is subject to charge from time to time.
ADDITIONAL INFORMATION Approval from the Foreign Exchange Controller is required for the delivery of the following items to destinations outside Malaysia: Malaysia Currency Gold Treasury Bills A person is allowed to mail out of Malaysia any life insurance policy payable in any country except in Israel. A person is allowed to exchange any form of documents, cheque or agreements in any country except in Israel. A person is allowed to send Money Orders to any destination except Israel. Malaysia currencies and Treasury Bills can be brought in to the country only with the approval of the Foreign Exchange Controller.
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PREMIUM SERVICES
STAMP AND PHILATELY
Advance Order Service With this service, customers can place an order for the forthcoming issue of a First Day Cover and accompanying stamps from philatelic counters a week before the release date. The order has to be paid for in full and can be collected from the same place a week after the release date. This service is to ensure that customers do not miss out on the First Day Covers issued. Information Counter for Standing Order Deposit Account (SODA) This counter is situated on the 1st Floor, Pos Malaysia Headquarters, Dayabumi Complex, 50670 Kuala Lumpur. At this counter, the public can obtain information regarding forthcoming postal issues, philatelic advisory service, collect or deposit remittances into their accounts and change orders. Stamp Gallery The Stamp Gallery is situated at the 2nd Floor, Pos Malaysia Headquarters, Dayabumi Complex, Kuala Lumpur. This gallery offers an opportunity for stamp collectors and enthusiasts to appreciate the huge collection of beautiful stamps and other philately products produced by Pos Malaysia. This gallery is also a meeting place among stamp collectors for them to exchange knowledge and ideas. Philately Counter The counter is situated next to the Stamp Gallery at the Dayabumi Complex. It is a place where stamp collectors can purchase stamps and philatelic products.
The Stamp and Philatelic Bureau is responsible for the issue and supply of stamps and other philatelic products. It also helps to develop an awareness of philately as a hobby. Services provided : Standing Order Deposit Account (SODA) The Standing Order Deposit Account (SODA) Service is provided to give more convenience to stamp collectors in purchasing stamps and philatelic products. SODA allows customers to open an account with a deposit of RM50.00 and order philatelic items on a regular basis without any further instruction as long as it does not exceed the amount deposited. The cost for the items supplied will be deducted from the account and a statement together with the order will be dispatched to the account holder before each new issue is released. Additional deposit for the account can be done at post offices. SODA form can be obtained at the Stamp and Philately Bureau at the Kuala Lumpur General Pos Office and from Pos Malaysias website at www.pos.com.my. Mail Order Service This service allows customers to place and order by mail and e-mail. The remittance should include the cost of the items ordered, return postage and registration charges.
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PREMIUM SERVICES
particular issue. Annual Album : A collection of all the stamps issued during the year in a beautifully bound album. Mint Stamp : Stamps in the original state of issue. First Day Cover Album : A strong padded binder containing clear polythene pockets for holding First Day Cover. Folder : Specially designed file to contain stamp sheets and philatelic products. For further information, please contact : Stamp and Philatelic Products The Bureau, in cooperation with the Philatelic Society of Malaysia provides information and a platform for the exchange of ideas amongst stamp collectors during exhibitions, philatelic fairs and seminars held periodically throughout the country. The various products available include : Definitive Stamps : Stamps for normal postage purpose Commemorative Stamps : Stamps to mark significant national or international events Special Issue Stamps : Stamps which depict thematic subjects such as flora and fauna as well as culture. Miniature Sheets : A single or few stamps of a Commemorative or Special Issue. Stamp Booklet : Little booklets containing 10 or 20 pieces of stamps. First Day Cover : Specially designed envelopes affixed with the newly issued stamps and cancelled with a special postmark. Presentation Pack : Specially designed folders complete with background information on the stamps holding a full set of mint stamps of a Tel : 03 - 2274 1122 ext. 6715/6830/6838/6763 E-mail : filateli@pos.com.my Manager Stamp and Philatelic Bureau Level 1, Pos Malaysia Headquarters Dayabumi Complex 50670 Kuala Lumpur
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PREMIUM SERVICES
DATAPOS
Datapos offers a package of professional one-stop bulk mailing service at unbeatable value for money to cater to the needs of large and small organizations involved in the distribution of large quantity of documents such as letters, bills, certificates, vouchers, statements of account, and invoices at the shortest possible time. This package includes printing, insertion, plastic wrapping, address labeling, posting, and delivery of documents. Datapos utilizes advanced text and graphics processing software to drive a system of printers, inserters, and ancillary equipment to produce finished mass distribution postal documents that look professional and are compliant to postal regulations. Datapos ensures that the documents reach the intended recipients in accordance with their requirements. Datapos also supplies computer paper, envelopes, and plastic wrappers. Visit www.digicert.com.my for more information. Organizations, whose main or subsidiary business includes, reaching out to the masses at the shortest possible time, will find Datapos an invaluable help. These organizations include : Direct Marketers Banks & other finance-related corporations Credit, charge or petrol card companies Investment and stock-broking companies Insurance companies Advertising agencies Travel agencies Corporate bodies Government bodies Retail chains Telecommunications and Multimedia Companies
DIGICERT
Digicert is licensed as a Certification Authority (CA) issues legally recognized digital certificates to cater for personal users and web servers. It plays an important role in moderating electronic transactions, acting as a trusted third party, which certifies and authenticates electronic commerce transactions. Digicert issues two types of certificates, namely the Personal Certificate which authenticates the identity of a user for online transaction and the Web Server Certificate which ensures the security and authenticity of a particular Website.
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PREMIUM SERVICES
ASIA XPRESS
International Xpress Services Fast Delivery Global Connectivity Competitive Rates Door-to-Door Service Online Tracking System Automation Customised Services Free Pick-Up Complimentary Supplies One Point Contact Pro-Active Tracking Shipment Advisory Packing Service Money Back Guarantee Zero Form For your convenience, AsiaXpress international courier
A New Beginning AsiaXpress, the latest addition to the Pos Malaysia Group came about with the realization that Malaysia lacks representation in the local international courier industry. With the birth of AsiaXpress, Pos Malaysia offers a choice to its customers to use the services of a Malaysian home-grown brand with international standards. In tune with the overall groups objective to be a customer-centric organization, AsiaXpress strives to enrich its services, enhance overall customer experience, and make its presence felt in the international courier scene. Service Essence AsiaXpress international courier services are not just about providing fast and reliable movement of time-sensitive shipments. We take pride in delivering value to you by providing efficient yet friendly courier services to more than 230 destinations worldwide.
services are available at : Kuala Lumpur General Post Office Subang Jaya Post Office Kelana Jaya Post Office Or contact us at :
Our customer service model is carefully designed to ensure each customer is handled with great care. Telephone E-mail Website : 03-2267 2260 / 61 / 62 : customer_care@psh.com.my : www.asiaxpress.com.my
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CUSTOMER SERVICE
CUSTOMER SERVICE CENTRE
Operating Hours
: 8.30am to 9.30pm Monday to Saturday (except first Saturday)
Our Customer Service Centre is established at the Subang Jaya Post Office. It functions as a trusted channel to attend to all customers' feedback and queries pertaining to Pos Malaysia Berhad's products and services. This Centre is manned by 30 able Service Agents who are trained to provide quick responses to all enquiries, feedback, complaints and suggestions received from our customers. You can get in touch with our Service Agents through : PosLine : 1 300 300 300 Alternatively, you can also communicate with our Service Agents via e-mail, fax, write or by personal visit. Our Customer Service Centre is reachable at: Level 1, Subang Jaya Post Office Lot 20913, Jalan Subang Utama, Section 15, 47500 Subang Jaya. Fax E-mail Website Free Postal
: 03-5039 9001 : csc@pos.com.my : www.pos.com.my : Customer Service Centre Pos Malaysia Berhad Peti Surat 4141 50670 Kuala Lumpur
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INTERNATIONAL SERVICES
Pos Malaysia is one of the certified agents for custom clearance. Therefore, if customers are unable to attend and collect the item, they may appoint Pos Malaysia as LETTER AND PARCEL SERVICE Pos Malaysia also provides international mail and postal services that include the letter service, postcards, aerogrammeAerogramme, PosdaftarPosDaftar, packet and parcel. For every item sent to international destinations, the postage imposed is different, depending on the type of mail, the weight, destination zone, and also mode of transmission, whether by surface, sea or airmail. The postage and maximum weight limit to international destinations may be referred at the nearest Post Office. CUSTOM DECLARATION For any postal items sent to international destinations, customers are required to fill the Custom Declaration (CN23) and Dispatch Note (CP71) on the Parcel Consignment Note. The details provided on the Consignment Note should be clear to ensure easier hanCUSTOM CLEARANCE Any items that are brought into Malaysia are subject to the Royal Customs Department tax. The items will be inspected upon arrival at the Mail Exchange Office. Customers will need to clear the tax imposed before the items are taken into Malaysia. Customs inspection is done at either one the Mail Exchange Office, in KLIA, Kota Kinabalu General Post Office, Kuching General Post Office, Johor Bahru General Post Office or at the Butterworth Post Office. The inspection will determine if the item brought in is taxable. At some countries, there are items that are prohibited. If the item is taxable, the customers will be notified by Pos Malaysia Berhad to claim the item. The item will be valued in the presence of the customer and the tax will be collected before the item is released. Therefore customers are advised to check on the import and export rules and regulations at the nearest Post Office before sending their parcel. The recipients address must be written clearly on the front side of the package. It is also needed has to be written using Roman characters. Senders address is to be written on any other side of the package. For a speedier process and to ensure a hassle-free delivery to the recipients, customers are advised to provide Custom Declaration in English Language. A false or misleading declaration may lead to a fine or seizure of the item. dling and delivered correctly. the representative for custom clearance and any tax imposed on the item will be paid by Pos Malaysia. The service is charged accordingly by Pos Malaysia. Both of the tax paid and the service charge will be collected during delivery of the item.
INTERNATIONAL MAIL AND POSTAL SERVICES
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INTERNATIONAL SERVICES
INTERNATIONAL BUSINESS / REGULATORY BODIES AND ASSOCIATION.
ASEAN POSTAL BUSINESS MEETING (ASEANPOST) Pos Malaysia participates actively in the ASEAN Postal Business Meeting which is hosted annually on rotation among member countries. ASEANPOST comprises 10 postal operators from ASEAN who meets regularly to exchange views, shares experiences and best practices for postal reforms and business development.
UNIVERSAL POSTAL UNION Malaysia is a member of the Universal Postal Union (UPU), a body borne out of international co-operation and it is a specialized agency within the United Nations. UPU regulates the international postal services within its member countries. Regulations governing the letter service are set out in the Universal Postal Union Convention while the delivery of parcels to foreign countries is regulated under the Parcel Post Regulations of the UPU. Bilateral agreements between member countries may also be made to cater for some special or specific arrangements and requirements.
ASIA PACIFIC POSTAL UNION (APPU) APPU is a regional postal organization formed with the purpose of solving problems faced by postal administration and also to improve the quality of mail exchange among countries in the region.
COMMONWEALTH ADMINISTRATIONS. The
CONFERENCE Conference
OF of
POSTAL Postal
Commonwealth
Administration (CCPA) will meet once in two or three years. Malaysia participates in these meetings where members exchange and review information and discuss ways and means to strengthen postal cooperation among member countries.
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FINANCIAL SERVICES
MONEY ORDERS POSTAL ORDERS
This is a convenient, affordable, efficient, safe and reliable remittance service made available by Pos Malaysia Berhad. There are three types of Money Orders available:
Postal Orders come in fixed denominations and can be converted to cash at any post office within Malaysia and at commercial banks. Postal orders issued by post offices in Brunei
Domestic Ordinary Money Order Express Money Order International Money Order Domestic Ordinary Money Order is similar to the bank drafts from any commercial bank. This Money Order can be purchased at Post Offices. The maximum value per order is RM10,000.00 and the commission per order is RM2.00. The Money Order service is a great convenience to the public due to the wide coverage of post offices network. Domestic Ordinary Money Order is cashable at all post offices and commercial banks. Express Money Order is similar to telegraphic transfer services offered by commercial banks. In the case of Express Money Order, payment will be remitted instantly on-line to the paying post office. The maximum value per order is RM10,000.00 and the commission per order is RM6.00. The International Money Order service is a remittance service available to foreign countries which have a bilateral agreement with Pos Malaysia Berhad. The list of the countries concerned, the exchange rates and the maximum amount allowed for transmission can be obtained from the nearest post office. The commission charged is RM4.00.
Darussalam and Singapore are cashable in Malaysia. British Postal Orders can be purchased and cashed in Malaysia. The denominations of the Malaysia Postal Orders are as follows: Denomination (RM) 1.00 2.00 3.00 4.00 5.00 10.00 20.00 30.00 40.00 50.00 100.00 Commission Rate (RM) 0.10 0.20 0.20 0.20 0.30 0.50 0.50 0.50 0.50 0.60 1.20
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FINANCIAL SERVICES
COUNTRIES THAT HAS INTERNATIONAL MONEY ORDER TRANSACTION WITH MALAYSIA
NO.
COUNTRY STATUS
DELIVERY FROM MALAYSIA MAXIMUM USD2,000.00 BND2,000.00 CAD2,000.00 USD1,000.00 USD350.00 INR1,000.00 USD1,500.00 USD2,000.00 USD2,000.00 MMK600.00 PKR50,000.00 USD2,000.00 USD2,000.00 SGD2,000.00 USD2,000.00 LKR50,000.00 USD2,000.00 THB50,000.00 USD350.00 USD2,000.00 USD1,000.00 COMMISSION RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00 RM4.00
PAYMENT IN MALAYSIA STATUS MAXIMUM
1. 2. 3. 4. 5. 6. 7. 8. 9.
BANGLADESH BRUNEI CANADA CHINA EGYPT INDIA INDONESIA JAPAN KOREA
RM10,000.00 Per day per person
10. MYANMAR 11. PAKISTAN 12. PHILLIPINES 13. QATAR 14. SINGAPORE 15. SOUTH AFRICA 16. SRI LANKA 17. TAIWAN 18. THAILAND 19. U.A.E 20. VIETNAM 21. TURKEY
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FAQ : PosMel FAQ : POSLAJU
1. What are the main reasons for Pos Malaysia to reclassify mails according Standard and NonStandard categories? Standard and Non-Standard mail categories were set up to increase the convenience in sorting and managing mails. This is because, currently mails are processed through the OCR (Optical Character Recogniton) machine that allows mails to be processed in a more efficient way and consequently enable mails to be delivered faster as compared to manual sorting of mails. 2. I am currently doing my business online. Therefore, I need to deliver the items that has been requested by my customers via post. Which postal service will guarantee the safety of the items that I have posted? To ensure the security of the items that are posted, we provide Insured Mail service. Each items can be insured up to a maximum value of RM 3,000.00. Items that are sent through this service will be given the priority in handling and security as well as coverage should there be any damage or loss of the item. 3. My company would like to use Franking service to deliver multiple types of mails to our customers. How do we organize the postage rates according to the different mail category? Franking machines can only be set by contacting the post office where the customer obtained the Franking licence. This is because Pos Malaysia uses a remote control that is the Franking Electronic Remote Reset to set the machine according to the mail category.
1. Recently I received a Calling Card marked with C from PosLaju. Since I am not able to pick up the item, is it possible for me to request for PosLaju to redirect the delivery to my office address instead? Since the item is categorised as C, that is credit card, PosLaju cannot redirect the mail to your office or to other addresses without a written instruction from the bank or the credit card company. For that matter, you need to inform the bank first before doing any delivery to the new address. 2. Does PosLaju provide pick up service to their customers? PosLaju provides pick up service to our customers as an added value to our services in general. For companies that has a contract with PosLaju, pick up service will be provided automatically and free of charge. Besides that, on deman pick up service is also provided for customers that does not have any contract with PosLaju. Pick up from premises is provided with payment by cash and additional charge of RM 2.00 for each 30kg.
3. A workshop in Kuching, Sarawak would like to purchase spare parts (front mirror) from my company in Shah Alam. I would like to use PosLaju service since the amount requested are only 10-15 pieces per week. What should I do? PosLaju accepts all types of items with no limit in the weight (except for prohibited items) for domestic delivery. In this case, you need to bring the item to PosLaju Centre for further action. Since the item is fragile, fragile sticker needs to be attached to the item. The item can be delivered in loose form or wrapped.
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FAQ : POSNIAGA FAQ : CUSTOMER SERVICE CENTRE
1. I would like to settle my outstanding bills through post office counters. Does the post office accept payment for outstanding bills? The post office will only accept current bills. Outstanding bills needs to be settled at the respective agencies. 2. The company where Im currently working has received Postal Order and Money Order. My boss has asked me to cash it at the post office. Is it possible for me to do so? If the Postal Order or Money Order is under the companys name, you can cash it in by bringing along the companys official stamp and official letter that allows you to be the representative of the company that has been entrusted to cash in the Postal Order or Money Order. 3. Does the post office accept payment via credit card? Yes but only for purchase of philatelic items as well as new purchase or renewal of motor insurance coverage for major insurance companies of which Pos Malaysia is the corporate agent.
1. If I am placing a complaint through PosLine 1 300 300 300, when will I receive the feedback and how do I check the status of the complaint? For your kind attention, all complaints will be recorded to the system and will be forwarded to the State Manager involved. When placing the complaint, please ensure that you note down the reference number that will be given by the Customer Service Agent before ending the conversation. With this reference number, it will enable you to check on the status of your complaint.
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POST OFFICE

Private Letter Box Lock Bag Service

POSTAGE RATES Domestic Postage Rates International Postage Rates

232 233 237

PREMIUM SERVICES Stamp And Filateli

239 241 241 242 243

148 151 161

163 164 167 168 168

246 246 247

FREQUENTLY ASKED QUESTIONS

Width : minimun 90mm / maxsimum 165mm

Senders Address and Logo

Postage Zone 74mm

Receivers Name and Address

Senders Address 40mm

6mm Message Area

Same as letter service

Recommended Postcard Features

R&P 23 consignment note - Domestic

Free of charge RM 1.50

BUSINESS MAIL SOLUTIONS

For posting within the Peninsular, Sabah or Sarawak

Destination Domestic International Domestic

Price RM1.70 RM3.90 RM2.00

WINDOW DELIVERY TICKET

197 306 4771 6022

NEGERI SEMBILAN JOHOR (2) PULAU PINANG SELANGOR (4)

PULAU PINANG KEDAH WILAYAH PERSEKUTUAN (4)

Water Supply (16)

(RM) 0.50 0.50 0.50 0.60 1.20

Delivery Limit Maximum RM10,000.00 Per delivery (No minimum limit)

DENOMINATION 0.50pc 1.00 2.00 5.00 10.00 ii. Payment :

4. BRUNEI POSTAL ORDER i. Payment :

Commission Commission Rate - RM4.00 for each delivery

TYPE OF TRANSACTION Bill Payments i. Cash

viii. Indah Water Konsortium Bills

(RM) 1.00 2.00 3.00 4.00 5.00 10.00 i.

(RM) 0.10 0.20 0.20 0.20 0.30 0.50

(RM) 20.00 30.00 40.00 50.00 100.00

(RM) 0.50 0.50 0.50 0.60 1.20

Payment - Can be made at computerised Mini Post Offices

2. AGENCY PRODUCTS :BILL PAYMENT i. Tenaga Nasional Bills

ii. Telekom Malaysia Bills iii. Water Bills (According to States)

Jinjang Jln. Sultan Salahuddin Kampung Baru Kepong Medan Tuanku

03-62582536 03-26922852 03-26945597 03-62765555 03-26921555

03-22831959 03-87331018 03-78761555 03-78467446 03-32508854

Petaling Plaza Ampang Pudu Pulapol Putra World Trade Centre

03-78030110 03-33715555 03-92213014 03-26929030 03-26931555

03-42932934 03-42579013 03-61875258 03-77264026 03-61857901

03-79567308 03-41424384 03-91002464 03-22413708 03-91005479 03-22413708

Balakong, Seri Kembangan

Bandar Baru Bangi Bandar Baru Salak Tinggi

Jalan Semangat, Petaling Jaya

Jalan Sultan, Petaling Jaya

Jenjarom Jeram Kajang Kampong Tunku Kampung Melayu Subang

03-31913221 03-32647171 03-87331018 03-78761555 03-78467446

03-32508854 03-78030110 03-33715555 03-33420277 03-87874788 03-87373376

03-55100602 03-51247420 03-60641131 03-32891031 03-87873871

Lapangan Terbang Subang, Terminal 3

Pandamaran Pasar Besar Klang Pejabat Pos Besar Shah Alam

03-31685934 03-33440210 03-55198585

Pelabuhan Klang Puchong Jaya Puchong Perdana Pulau Carey (Non-computer)

03-31689248 03-80708744 03-80625939 03-33712101

03-31012034 03-88883046 03-32912591 03-60573266 03-60919555 03-32161351 03-32410071