Ashok Sawant

E-mail: ashok2865@rediffmail.com Phone (M): +91-7666625220 A goal driven leader having more than 05 years of experience in Banking and Insurance domains with expertise in the areas of Operations Management, People Management, Client Relationship Management, Key Account Management etc. Experienced in managing Backend transactions, voice & backend blended process, Outbound Sales & Inbound Customer service, Payroll processing & vendor management Experienced in managing Inward & Outward clearing activity and delivering services as per agreed SLA for various Banks. Experienced in US Medical Insurance Adjudication (UHG), Life Insurance Policy Processing (ICICI Prudential), Managing Group general Insurance & Personal Accidental Policies by Major PSUs. Experienced in vendor liaising for new procurements and ensuring smooth transitioning for introduction of in-house processes and phasing out the old ones. A skilled communicator with honed relationship management, coordination, problem-solving, presentation and analytical skills

PRIMARY SKILLS Operations Management Customer Relationship Management People management Management of local and remote teams

IT COMPETENCE OS Packages : : Windows 98, XP, 2000, 2003, 2007 MS-Office 97, 2000, 2007, 2010, Citrix Metaframe,

CERTIFICATIONS MS-CIT Course from R-Advantec Institute EDUCATION Bachelor in Commerce from Lucknow University with First Class

ACHIEVEMENTS Worked as a Single Point of Contact (SPOC) for Talisman Consultancys critical Key Accounts Independently managing operations of companys units at fort location which included two individual operation centers and two teams working at clients site. Coordinating and managing software evaluation, customization as per company requirements, dry-run and implementation for enterprise level software implementations aimed at better process management Effectively managing Multiple clients as per agreed SLAs

WORK EXPERIENCE Talisman Consultants Pvt. Ltd. Jan 2011 May 2012.

Designation: Sr.Executive (Operations) Managing Inward & Outward clearing for various Banks. Handling location-wise Revenue and Expenditure Administration Testing & Implementation of the new applications. Processing of IPOs Managing utility payment services & Manpower deployment at various Clients Monthly P&L report. Vendor Management Effective management of Escalated cases. Auditing MIS.

Medimanage Insurance Broking Pvt. Ltd. Designation: Sr.Executive (Operations)

3 August 2009 13th July 2010

Managed a voice & backend blended process. Issuing policies as per target assigned. Monitoring cold calls made to prospective customer for reissuance of policies Monitoring weekly Agents & Supervisors client interaction report. Auditing and sharing premium deduction payroll with clients Co-ordination with clients & Insurers for smooth flow of process. Managed Group Medical Insurance & GPA for Major clients. Verifying MIS of all corporate Clients such as Daily MIS, Weekly MIS, Brokerage MIS, Monthly MIS, HR MIS, and Endorsement Pending Reports Keeping check on TAT for entire process. Ensuring early closure of Escalated cases.

Achievements:

Appreciated for closing number of pending claims cases

14th April 2008 31 July 2009

Tech process Solutions Ltd

Team Leader Operations (SPC - ICICI Prudential Life Insurance) Managed Team of 20 Agents Managing operations for six different processes of ICICI Prudential Life Insurance. Ensuring timely completion of project cases. Ensuring early closure of Escalated cases. Training new hires about process details

Motivating Agents for meeting quality parameters and daily production

Achievements: Enhanced Teams productivity from the first month

Wipro BPO 9th Jan 2006 14th April 2008

Sr. Associate (US Medical Insurance)

Responsibilities: Processing Medical insurance claim for UHG. Handled various Performance guarantee Policies with 99% accuracy Mentoring & Managing Team in Absence of Team Leader. Solving Queries of New Team Members. Helping New Team Members in Achieving in Their Weekly Targets. Procuring latest updates from clients and downloading same within Team

Achievements: Completed pilot batch Project at Kolkata.

EXTRACURRICULAR ACTIVITIES

Always among good performers in extracurricular activities at school and college level
Won 3 consecutive quiz titles. Always among toppers for elocution, recitation, exhibition competitions. Always among toppers for all sports activities. Won First Prize in interschool Science Exhibition. Choreographed and Participated in Dance Competition in School and College. Represented my school in Cricket and Kabbadi at Taluka Level.

PERSONAL DETAILS Date of Birth Sex Nationality Marital Status : 8th May 1983 : Male : Indian : Married

Ashok Sawant