1LaToya Lynn Bailey

8336 South Scottsdale Avenue Chicago, Illinois 60652

Home: 773.581.8348 Email: Labaile@aol.com Cell: 773.835.0328
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SUMMARY OF QUALIFICATIONS
Solutions-oriented and results-driven professional who is in search of a Graduate Assistantship where I can provide excellent
technical support, effective communication skills, and project management ability to fulfill the goals of your department.

EDUCATION
University of Illinois at Chicago (UIC)
Bachelor of Science in Electrical Engineering
Engineering Law and Management Certificate
Graduation Date: May 09, 2009

Master of Science in Electrical Engineering

Graduating May 09, 2011

TECHNICAL EXPERIENCE
∙ Developed MATLAB programs for processing digital signals and images
∙ Familiarity with: C/C++ Programming
∙ Utilized Verilog and P-Spice applications to test digital designs of logic gates
∙ Knowledgeable in using Oscillators, Spectrum Analyzers, and Function generators
∙ Strong knowledge and experience with communications technologies and protocols and their applications
∙ Possess excellent written, oral, and customer service skills
∙ Set up and observant of systematic documentation and administrative procedures for planning purposes, recording
all pre/post-event activities, performance results, and event outcomes.
∙ Installed, setup, debugged and maintained computer hardware (e.g. all types of peripherals, hard disks, storage
devices, wired/wireless network connectivity hardware, and external device connectivity hardware) and computer
software (e.g. operating systems, device drivers, network connectivity products, software and data
protection/security products, database)

PROFESSIONAL EXPERIENCE
BLACKWELL CONSULTING SERVICES
NETWORK TECHNICIAN INTERN MAY 2008-JULY
2008
Productive member of the E-rate Network field team. The project involved designing, constructing, implementing and testing wired
and wireless networks in selected Chicago Public Schools.
∙ Created network riser diagrams
∙ Installing switches and wireless access points in a school
∙ Documentation of the location of every concentrator enclosure and wiring closet with a school on floor
plans
∙ Verification of floor plans for completeness and accuracy of room numbers and buildings.
ACADEMIC COMPUTING AND COMMUNICATIONS CENTER
CLIENT SERVICES OFFICE
JANUARY 2005-MAY 2008
Maintained functionality of UIC computer lab facilities. Tackled help desk duties and provided technical assistance whenever needed
∙ Provided technical troubleshooting of the lab equipment
∙ Documented issues in RT database for reference
∙ Trained individuals on department specific applications
COMCAST CORPORATION
TECHNICAL SUPPORT SPECIALIST FEBRUARY 2006-
JULY 2006
Supplied general customer support for Comcast Digital Voice and Comcast Internet services and products. Handled difficult customer
inquiries and complaints, exhausting resources available before escalating to the appropriate technical groups
∙ Troubleshooting customer premise equipment including personal computers, laptops, modems, routers and
software (PC operating systems) to understand source of trouble
∙ Performed help desk functions as appropriate
GENERAL MOTORS CORPORATION
PROFESSIONAL INTERNSHIP MAY
2005-AUGUST 2005
Obtained sufficient knowledge of the plant floor systems being deployed in Wilmington, Delaware. Assisted in the development and
deployment of transition-to-operations documentation for Ethernet/IP
∙ Participated in deployment activities as part of the Plant Floor System Deployment Team
∙ Maintained open issues list and GMX020 GEP SAT status daily
∙ Developed and Presented an end of assignment presentation to corporate managers
∙ Involved in project management meetings, traveled up to 3 times a week, and involved in troubleshooting
issues

PROFESSIONAL ORGANIZATIONS
National Society of Black Engineers

Chapter Secretary, 2004-2005 & 2006-2007

Chapter President, 2005-2006

Chapter Membership Chair, 2007-2008

Institute of Electrical and Electronic Engineers

Active Member, 2007-2008

Toastmasters International

Active Member, 2007-2008