Tender call notice

Andhra Pradesh Technology Services Limited (APTS), BRKR Bhavan, B- Block, 4th floor, Tank Bund Road, Hyderabad, AP 500 063, India. Phones : (40) 23224289; (40) 23223865; Fax: (40) 23227458 --------------------------------------------------------------------------------------------------------Tender call for Facility Management and Maintenance Services for Hyderabad Metropolitan Water Supply & Sewerage Board, Hyderabad

Time schedule of various tender related events. Bid calling date 19.05.2010 Pre-bid conference date/time 25.05.2010, 11.30 AM Last date/time for clarification 25.05.2010, 05.00 PM Bid closing date/time 31.05.2010, 03.00 PM Bid opening date/time 31.05.2010, 03.30.PM Bid Document Fee Rs. 10,000/APTS Contact person Manager (IIP) Reference No. APTS/IIP/2103/HMWSSB/2009 1.0. The solution, service or material required:

Tender call for Facility Management and Maintenance Services for Hyderabad Metropolitan Water Supply & Sewerage Board, Hyderabad. 2.0. INTRODUCTION: 2.1 The Project Site: 2.1.1 Hyderabad Metropolitan Water Supply & Sewerage Board, Hyderabad is administrative unit for around 105 offices of the Board. Being the apex site of administration, very high level of quality of service is the minimum requirement. 2.1.2 Systems, UPS and the Network at the premises of various offices of the Board in Twin cities. 2.1.3 Systems, servers, UPS Office, Hyderabad. and the Network at the premises of HMWSSB

2.2 FM & AMC of Computer Hardware at HMWSSB, Hyderabad At present in HMWSSB, Hyderabadt about 32 Servers, 400 computers, 200 Printers, 55 UPS are connected on the network (Inventory with cost details

RFP for HMWSSB FM& AMC

enclosed in Annexure I). (The list of servers and network infrastructure which is under warranty and requires co-ordination with vendors is enclosed as Annexure II) There is a Data Center located at HMWSSB office, Hyderabad where from the network management and monitoring is being done. The servers are configured on Windows, DC,ADC,WEB servers, EXCHANGE 2003,IIS 6.0,FTp,ISA 2000,DNS,DHCP, Linux and AIX,HACMP,IBM Storage, SAN,TSm 5.4 to provide the network services like Internet, Intranet, Email, and many database applications running. It is also a DR site with almost same setup of servers. 2.3 Need for Maintenance service and Facility management Services: As HMWSSB office is a large network covering all its offices in twin cities, enables access by the HMWSSB/Offices in twin cities irrespective of location, accessing the services like internet and intranet, e-mail and also accessing the departmental servers. It is essential that the services are provided continuously without any interruption or downtime. To maintain the servers, clients, printers, UPS systems and LAN components and ensuring continuous services running on them, it is proposed to out source the maintenance of the hardware of HMWSSB (covering all the units) which covers Facility Management Services (FMS) and Maintenance Services (MS) respectively.

3.0 SCOPE OF THE WORK: The scope of the work is divided into two parts for ease of maintenance of the contract Facility Management Services (FMS) and Maintenance Services (MS).

3.1. Facility Management Services(FMS): Management of HMWSSB Network for providing the Services to the users for availability of the Applications/ Services at their desktop/ Laptops such as a) Internet and Intranet services b) E-Mail c) Application software/services added from time to time. The over all management & maintenance of HMWSSB Network includes administration of Servers, PCs, Printers, peripherals, Networking, ISP leased lines, UPS and the services running on them. The detailed scope is as follows:

RFP for HMWSSB FM& AMC

3.1.1 . General Scope: a) Over all management of Servers, Clients, Peripherals, Network at HMWSSB. b) Co-ordination with the suppliers/ OEMs for the equipments under warranty. c) Checking & managing network status and taking remedial action in case of problems. d) Loading, reloading and backup services of applications, Installation & configuration of Administration of AIX 5.3, HACMP,TSM 5.4,IBM Storage DS 4700,SAN,Windows, Linux, Domain Controller, Exchange server 2003,Webserver,Isa 2000,Dns,Dhcp.Ftp,Terminal server, WSUS, File Server, Remote and routing access, MacAfee Antivirus 8.7, DBMS, Tools and other software. e) Monitoring & Management of the deployed Enterprise Wide Management System for efficient management of components and services. f) Operational Support for all the applications running and also which are to be added from time to time. g) Other important activities shall be: Daily maintenance of system configuration Implementation of system security features Overall security of the network Day-to-day disk space management Monitor and record system performance and take corrective actions to optimize the performance on a daily basis Keep track of new viruses on a daily basis and remedial action there on Escalation of problems to other vendors wherever required System logs on daily basis for errors and to take corrective steps Proper upkeep of storage media for taking backups Patch and updates management for OS, Antivirus etc., On daily basis, call report has to be sent to IT&C department. The call report should consist of o Server Uptime with check list o Network Uptime with check list o Desktop calls status o UPS status o ACs status o Database status report h) Server Management Mail Server

RFP for HMWSSB FM& AMC

o Detailed flow-chart for email flow within hyderabadwater ..gov.in Mail configuration and tuning for optimum performance o SMTP server queue monitoring o Mail server systems administration o Daily analysis of Mail-error and access logs o Backup and Restoration o Maintenance of log of reported problems and analysis o Escalation of problems o Formulation of backup policy and taking backups as per policy o Writing of Shell and Perl scripts for automation of maintenance functions o Taking anti-virus and anti-spam measures Web Server o Web server configuration and tuning and monitoring o Web server System Administration o Restoration of Web Server o Daily analysis of error and access logs o Updating and modifications of data network web sites o Works related to customer web hosting AIX SERVERS: o Aix servers installation, configuration and performance tuning. o Aix server administration. o Hacmp cluster monitoring and maintaining. o Shutdown and restart procedures for both AIX, HACMP. o Monitoring and maintaining the TSM 5.4. o Daily monitoring and checking the all the servers, storages, san switches for errors. o Health check for san switches, servers, storages, ts3100 tape library. o Network services o Network devices configuration, management and tuning for optimum performance o Network fault isolation o Monitoring of network performance and escalation of performance deterioration to concerned authorities o Implementation/modification of network routing policies, IP-addressing policy o Real-time monitoring and deployment of network security measures 24*7 for 365 days

RFP for HMWSSB FM& AMC

o Maintenance of network configuration, routing, IPaddressing documentation etc. o Bandwidth monitoring and trending for the network Network Management System o Maintenance and tuning of Network Management setup for HMWSSB o Fault isolation in all locations o Overall network management o Formulation and implementation of network management policies o Monitoring of system performance using NMS, generation of reports, analysis of data o Enabling problem reporting through the web

1.

Desktop and server management option a. It consists of three main packages i. Asset Management ii. Software Delivery iii. Remote control option b. It is a client server model c. Single agent will do all the three functions d. After the installation the asset management option agent should collect all the information from the desktop or the server and will the send the info to the central server, it also monitors the changes in the hardware and sends an alert to the Admin. e. Using the software delivery, vendor can deploy any software to the client or group of clients in a single click f. Using the remote control vendor should take control of the server or desktop and perform the activity. Using this agent one can transfer files in secure way. g. In HMWSSB nearly 400 desktops and 30 servers have been installed with this DSM agent and it is an ongoing activity

3.1.2 Network Administration: Network Administration & Management consists of the following activities.
1). Administering User IDs 2). User level help in logging on to Network and other related activities

including FTP.
3). Creating E-Mail Groups and Mail management. 4). Helping Users to use common resources on Network etc. 5). Network analysis and performance tuning.

6).Other related works.

RFP for HMWSSB FM& AMC

3.1.2.B. Network Security Specialist: Security specialist should monitor the security related issues on 24x7 basis for HIDS, Firewall, DMZs, VPN & VLANs 3.1.2.1 Security Administration: 1. 2. 3. 4. 5. 6. 7. 8. 9. Implementation of the Security Policy Revision of Security Policy Administering User IDs accounts management roles - audit logs Monitoring the intrusions Firewall configurations Monitoring the Port scanning activities Audit log management Conduct the internal Audits Monitoring of OS and anti-virus updates

3.1.3 System Support: 3.1.3.1 Support at the Data Center should be able to provide the following; Coordinating with the Data center supplier for the guaranteed service levels High quality support, operation and monitoring of departments applications Ensuring the Data and Application availability seven days a week twenty-four hours per day Centralized network management and operations monitoring Enforcement of Security with Multiple security levels Backup and Archival Services 3.1.3.2. System Support at the remaining locations consists of the following: a.) Taking Daily System Back Ups b.) Installation and Reload Support on Desktop OS like /XP/200x/Vista etc, Office 97/200X/XP etc, IE etc. c.) Installation & configuration of Administration of AIX 5.3, HACMP,TSM 5.4,IBM Storage DS 4700,SAN,Windows, Linux, Domain Controller, Exchange server 2003,Webserver,Isa 2000,Dns,Dhcp.Ftp,Terminal server, WSUS, File Server, Remote and routing access, MacAfee Antivirus 8.7.Installation and Reload Support for Applications like MS Back Office, Lotus Notes, MS Exchange, Oracle etc (Readily available Applications) e.) Rectification of system software problems due to crashing or malfunctioning of the OS, RDBMS or front end. f.) Installation and reload support for system software upgrades namely, OS, RDBMS, and front end as may be procured or supplied by HMWSSB during the period of the agreement.

RFP for HMWSSB FM& AMC

g.) Guarding the systems against virus infections using the latest anti-virus tools made available by HMWSSB. The facilitator will assist in selecting the latest anti-virus tools from time to time to guard the systems against the virus. h.) Installation and reload support for application software. i.) Data transfer from one machine to other. j.) Data transfer among, HMWSSB Office and its offices in twin cities through ISDN/ MLLN/ VPN lines and normal dial up (PSTN). 3.1.4 . Qualifications of the Facility Management Personnel: The staff should have experience in Installation & configuration of Administration of AIX 5.3, HACMP,TSM 5.4,IBM Storage DS 4700,SAN,Windows, Linux, Domain Controller, Exchange server 2003,Webserver IIS 6.0,Isa 2000,Dns,Dhcp.Ftp,Terminal server, WSUS, File Server, Remote and routing access, MacAfee Antivirus 8.7. OS, Oracle, Visual Basic, MS Office, Networking including Cisco/ non Cisco equipment. The bidder should submit a statement of the personnel whom he would be deploying for FMS clearly mentioning their qualification, designation and previous experience in similar fields. The certified Engineers from MICROSOFT (MCSE),, CISCO (CCNA) and Storage OEMs are preferred. 100% of the staff proposed for the tender must be the staff of the organization. The bidder has to indicate the proposed persons name and designation in the bidders organization. Bidders submitting their bids which does not comply to these terms would be treated as non responsive at technical stage. 3.1.5 Minimum Qualifications & Experience Required :
Sl. no. Position Educational Qualifications Certification Experience Experience in Years

System Administrator

BE(CS)/M Tech (CS)

MCSE, AIX p5 certification

Installation & configuration of Administration of AIX 5.3, HACMP,TSM 5.4,IBM Storage DS 4700,SAN,Windows, Linux, Domain Controller, Exchange server 2003,Webserver,Isa 2000,Dns,Dhcp.Ftp,T erminal server, WSUS, File Server,

5 Years

RFP for HMWSSB FM& AMC

Remote and routing access, MacAfee Antivirus 8.7. 2 Database Administrator BE(CS)/MC MCSE/ A/ Tech(CS) Oracle/MS SQL 2005 BE(CS)/BE( ECE) M Tech(CS) BCA, Dip in ECE, Dip in CS, BSc/ BCom/BA with Dip in CS CISCO/ AMP/ Installation & 5 Years configuration of Admin. MS SQL / Oracle Installation & 5 Years configuration of Configuration of Switch/ Router OS 2 years installation/TCP/IP, FTP, IE / Netscape Configuration. Installation of Software products, Zip & Unzip Coordinating with concerned for trouble shooting of Network at all the offices of HMWSSB connected through MLLN/ISDN/VPN etc. 3.1.5 Manpower Deployment Plan:
Time Resource Type Individual

Network Specialist

FM Engineer

Computer Basics & Network Basics

General Shift 9.00 AM to 6.00PM General Shift 8.00 AM to 4.00PM Evening Shift 2.00PM to 10.00 PM

System Administrator (2) DB Administrator (1) Network Administrator (1) FM Engineer (8) FM Engineer (8)

3.1.6 Up gradation of Technology: The Facilitator should constantly keep inform the HMWSSB about the technological updates for improving the service performance.

RFP for HMWSSB FM& AMC

3.2.

Maintenance Services: This category includes comprehensive maintenance for the equipment with or without parts warranty from the original supplier as the case may be. This category includes all equipments including backbone cabling and structured cabling, switches, modems, network, racks, Servers, Desktops, Printer, UPS and other Peripherals. The services consist of preventive and corrective maintenance and includes carrying out the necessary repairs and fittings of replacement parts. The Maintenance service can be divided into two categories. 1. Server Systems: Server, UPS for server, Switches, Router, Hubs, Modem, LAN. (including structured cabling). 2. Desktops, Printers, UPS for desktops and peripherals.

3.2.1 Runtime: Servers System: The run time for Servers and Server system is 24 hrs x 365 days. Desktops and peripherals : y The run time for the desktops will be from 8.00 AM to 10.00 PM on all working days and from 10-00 AM to 5-00 PM on all holidays. 3.3 Shifts and Shift Timings : The bidder shall provide facility management services in Two shifts ( 8 hours each) with one additional General shift of 8 hours on all working days. On Sundays and holidays except general shift remaining shifts need to be followed a.) General shift From 8.00 AM to 4.00 PM d) Night Shift From 2.00 PM to 10.00 AM Note : 1. The inventory details of the existing equipment are given in the Annexure- I located in HMWSSB Office and its offices in twin cities 2. The inventory details of the equipment under warranty are given in the Annexure- II located in HMWSSB Office and its offices in twin cities

Contact GM(IT),HMWSSB for further information regarding location-wise hardware details. 3.4. Down Time:

RFP for HMWSSB FM& AMC

Down Time is defined as the time for which the systems and or services running on it are said to be not available or are deemed to be not available to the users in part or full due to any non functioning, repairs / problems etc. The penalty will be counted from the time problem is reported to Facilitator electronically or by other means till problem is solved / rectified to the satisfaction of user. Penalty shall be applicable once the admissible down time is crossed. The admissible down time is as follows: 3.4.1 Maximum Admissible Downtime: A) Server System - Maximum 6 hours calculated over a period of Three months

B) Clients and Peripherals - Maximum 20 office hours calculated over a Period of Three months * Note : (i) Maximum down time in a day will be equal to run time even if machine is down for 24 hrs. ie., if Desktop is down from 8 am to 8 am (next day) the total down time will be 12 hrs and not 24 hrs. (ii) In case of intermittent failures and repetitive problems due to improper diagnosis or repair, the system, will be treated as continuously down from the time of first fault reporting. (iii) Deemed down: A system although up but is not able to deliver services because of non availability of connected system. For example, if switch is down, all PCs connected to it will also be deemed as down. If server is down, all PCs connected to it will also be deemed as down.

3.5. Anti-Virus Securities: It is the responsibility of facilitator to guard the systems against virus infections using the latest anti-virus tools made available. Downtime due to virus, spam, and spy ware is attributable to facilitator. 3.6. Maintenance and Warranty: As the site includes both new systems as well as the systems already existing in the HMWSSB, procured either through APTS or on their own, a unique maintenance policy cannot be formulated at present. Hence the Comprehensive Maintenance Services have been broken down into two categories as given below: Maintenance Services for equipment not covered under Parts Warranty from Original Supplier ii. Maintenance Services for equipment with Parts warranty offered by the original supplier.
i.

RFP for HMWSSB FM& AMC

3.7 The facilitator shall provide maintenance service against all risks, except those risks covered by Force Majeure conditions, for both categories as follows
i.

ii.

iii.

iv.

v. vi.

vii.

Preventive maintenance and carrying out the necessary repairs and fittings of replacement parts wherever applicable. Replaced parts become the property of Facilitator. Preventive maintenance shall not be attended during run / office time. However preventive maintenance which does not effect normal operation can be attended during run time with the permission of user. Preventive maintenance shall be carried out at least once in a quarter. The bidder is required to maintain adequate stocks of spares to meet the requirements. HMWSSB, reserves the right to verify the stocks at any point of time. Wherever a component has to be replaced, it shall be replaced with a component of the same make and configuration. In case the component of same make and configuration is not available, the replacement shall conform to open standards and shall be of a higher configuration specifically approved by the Dept. The Facilitator, may if so advised technically, get a dysfunctional hardware component repaired in lieu of its replacement, subject to ensuring the overall compliance of the requirement of up time. The Facilitator shall ensure that all the replacements and components used in the process of restoring systems are genuine and original. The essence of the hardware maintenance contract is to ensure that all the components of hardware work perfectly in unison and deliver rated performance during the period covered by the agreement between the Facilitator and the Department and that the systems uptime is up to the standards prescribed. The maintenance services includes everything like Head Disk Assemblies. Magnetic media, spools, take up reels, containers, straps, write-protect rings etc. except print bands, daisy wheels, ,Non-functional parts like covers, castors, stands etc printer toner cartridges, ink cartridges, ribbon cartridges, floppies, tapes, CD ROM media, plotter pens.

3.8 Coordination: Facilitator shall co-ordinate with other vendor(s) for replacement of any defective item for the equipment which are under parts warranty. Facilitator shall co-ordinate with the suppliers of data center and switches which are under warranty. However, it is the duty of Facilitator to ensure required uptime.

RFP for HMWSSB FM& AMC

3.10. Obsolescence: If the systems/spares are not serviceable due to obsolescence of same (e.g.) 8088, 286, 386, Pentium, Pentium II Motherboards, CGA, EGA, Monitors, 20MB/ 40MB/ 120MG/ 240MB/ 580MB/ 1GB/ 1.2GB hard disks etc., the same would be upgraded to state-of-the-art systems/spares at mutually agreed cost to the customer's account, as per prevailing market rate, after taking approval from HMWSSB / APTS. The Facilitator will furnish the list of such items after an inventory of the equipment is taken. 3.11. Other details: It is the responsibility of the facilitator to run/implement the application software for monitoring of the following services. a) b) c) d) e) f) Server Management Software Network Management Software Backup Management Software Helpdesk Management Software Virus Management Software e-mail Management Software

All the bidders who qualify the pre-qualification criteria, should give the technical presentation, where they need to give their technical solution worked out for Facility Management & Maintenance Services for HMWSSB and their partnerships/tie-ups with major IT partners for providing support for Servers, Desktops, Peripherals Network equipment, Operating systems, Database software, Mail and Applications software available in HMWSSB. The Financial bids of only those bidders who qualify in the Technical stage including presentations will be opened. The facilitator should maintain the following inventory of spares for smooth maintenance of equipment available in HMWSSB, which will be inspected by HMWSSB officials from time to time. In case if it is found that the Facilitator is not maintaining the required inventory, due to which there is delay in service or equipment are down, then the penalty is applicable as per the penalty clause for the systems. a) b) Desktop systems Peripherals like printers Scanners, Plotters, CD drives, UPS, Network equipment etc., Servers 0.50% 0.25%

c)

10%

RFP for HMWSSB FM& AMC

The facilitator shall co-ordinate with concerned agencies to resolve the problems of MLLN/ISDN/VPN/Wireless/etc connections of the HMWSSB offices in twin cities(Annexure-III). The performance of the Facilitator will be reviewed by HMWSSB officials on monthly basis. The price quoted should include all the Taxes and Duties including Service Tax, the % of Service Tax calculated should be indicated in the commercials offer. 4.0 Access to the Equipment and Information: The Department shall give Facilitator required access to the equipment to enable maintenance services. ii. The Facilitator shall submit the list of authorized personnel being deployed and issue them individual Photo Identity cards approved by the Department. iii. The Department shall ensure compliance of the technical instructions and guidelines suggested by the Facilitator for the proper running of the systems by the operational staff of department subject to the condition that it does not hamper work in any way. iv. Confidentiality of information : The facilitator and its staff shall maintain strict confidentiality of information. No part of information can be disclosed to any party in any form during the contract period or there after. The incidental disclosure of information to facilitator and its staff is just for carrying out the job assigned and no more. Any violation or attempt of violation may lead to legal action under appropriate law.
i.

5.0. Contract Execution: 5.1. On-site Engineers: Facilitator shall position required number of On-site engineer(s) for maintaining the systems. 5.2 Facility Management engineers: The facilitator should deploy manpower as per manpower deployment plan as cited vide para 3.1.5. 5.3. Taking over of additional equipment for maintenance : Any equipment added to HMWSSB for maintenance shall be taken up for maintenance with immediate effect, But for the purpose of payments it will be deemed to have been added from the 1st day of next quarter.

RFP for HMWSSB FM& AMC

Similarly, any deletion of equipment from HMWSSB, will be deemed to have been deleted from 1st day of next quarter. 5.4. Maintenance Call Record: At HMWSSB, Khairatabad, record will be kept about equipment failure including the nature of failure, date and time of booking of the complaint. When the equipment comes up, it would be recorded and signed by the service engineer of Facilitator and Department representative. Format for keeping this record will be as per the Annexure-IV. The facilitator has to install an application software, for call registration, monitoring and calculation of downtime of each call/system and for generation of necessary periodic up time/down time reports . 5.5. The equipment handed over on completion of contract The equipment shall be handed over back to the Department by Facilitator after the contract period, in good working condition. 6.0 Review: Periodical reviews will be taken by HMWSSB from time to time.

RFP for HMWSSB FM& AMC

7.0. Pre- qualifications of the tenders:

The bidder shall possess the following minimum qualifications: a) The bidder shall have at least 5 years of experience as on bid calling date in all of the following areas: i. Maintenance of servers and computer systems
ii. Maintenance of peripherals like laser/deskjet and dot matrix-printers iii. Maintenance of UPS iv. Maintenance of networking devices like I/Os, hubs, switches & network

cabling, routers, modems etc. Maintenance of system software such, Installation & configuration of Administration of AIX 5.3, HACMP,TSM 5.4,IBM Storage DS 4700,SAN,Windows, Linux, Domain Controller, Exchange server 2003,Webserver,Isa 2000,Dns,Dhcp.Ftp,Terminal server, WSUS, File Server, Remote and routing access, MacAfee Antivirus 8.7.. Maintenance of RDBMS such as Oracle, SQL Server. vi. Help Desk Management & Multi-vendor hardware management.
v. vii. Handling of various servers with services running on them viii. Handling virus through anti-virus tools. ix. Handling Security issues x.

Experience in providing the services defined in the scope of this tender.

b) The bidder shall have a turnover of at least Rs. 2 crores in the areas specified in all the items specified above put together, in each of the 3 financial years i.e. in 2007-08, 2008- 2009 and 2009-10. The turnovers in any other areas of IT will be ignored for the purposes of the technical evaluation. c) Bidder should have experience in maintaining at least one site having minimum 400 PCs in the past three financial years (2007-08, 2008-09 & 2009-10). d) The bidder should have registered H.O/Branch office at Hyderabad and running for the last one year as on bid calling date. e) The bidder shall enclose documentary proof of his qualifications to the tender in forms P1, P2, P2A, P2B, P3.

RFP for HMWSSB FM& AMC

8.0. Statement of important limits/values related to bid

No. 1 2 3 4 5 Item EMD EMD validity Period Bid validity period Period for signing contract Contract Period Description Rs. 2.5 lakhs 45 days beyond bid validity period 90 days from the bid opening date Within 10 days from date of receipt of notification of award 2 years from the date of agreement. The Successful bidder should enter in to agreement with HMWSSB, Hyderabad + / - 25 % Within 7 days from data of receipt of notification of award 10 % of project cost for entire contract period 60 days beyond contract period. Quarterly at the end of each quarter. 1. Beyond permissible down time, 0.50% of quarterly maintenance charges per hour or part there of for the machine which is down or deemed down subject to a maximum of 100% of quarterly maintenance charges, for the machine which is down or deemed down. 2. If facilitator fails to carryout preventive maintenance during the Qtr, 50 % of QMC for that machine shall be levied as penalty. 3. Proportionate daily amount shall be deducted for each day absence of facility management staff.

6 7 8 9 10 11

Variation in quantities Period for furnishing performance security Performance security value Performance security validity period Payment terms Penalty

RFP for HMWSSB FM& AMC

9.0 IMPLEMENTATION PLAN: 9.1. Handing over of equipment: a.) On the date of signing the agreement, the bidder should keep ready the approved inventory with the purchase value indicated there on, which will be the basis for calculation of MS charges. b.) From the date of signing the agreement, the Facilitator should take over the MS of all the systems and extend the FMS. c.) The HMWSSB will provide access to the inventory of all locations from the date of agreement. d.) The Facilitator should position the Engineers with requisite qualification as agreed for MS and for Facility Management Services separately from the date of signing the agreement. e.) The Facilitator should maintain the following Registers at HMWSSB Office. i. Attendance Register for FMS staff ii. Call Maintenance Register iii. Spare Parts Register iv. Any other Register as prescribed by the Department or its representatives. f.) The work being done by the Facilitator will be inspected by the officials of HMWSSB. g.) The Facilitator should generate necessary MIS reports on maintenance & FMS from time to time as required by the HMWSSB. h.) Any additional LAN / electrical cabling/works for computer systems should be taken up by the service provider as per the decision of the HMWSSB.

RFP for HMWSSB FM& AMC

10.0. Bidding procedure: 10.1. Bid submission Offers should be made in three parts namely, Pre-qualification bid, Technical bid and Financial bid and in the format given in bid document. Each offer should be placed in a separate envelope super scribed Pre-qualification bid, "Technical bid" and "Financial bid", as the case may be, followed by the title mentioned above against " tender call:" 1.) EMD should be enclosed in the Pre-qualification bid envelope. 2.) Name of the vendor and contact address should also be written on the envelope. 3.) Tenders will be accepted only from those who have received/ purchased bid document from APTS. 4.) All correspondence should be with APTS contact person. 5.) A complete set of bidding documents may be obtained by interested bidders from the APTS contact person upon payment of the bid document price which is non-refundable. Payment of bid document price should be by demand draft / cashier's cheque or certified cheque drawn in favor of "The Managing Director, Andhra Pradesh Technology Services Ltd." and payable at Hyderabad (India). The document can be picked up by courier designated by the interested bidder. 10.2. Pre-qualification bid: It shall include the following information about the firm and/or its proposal. 1. General information on the bidders company in Form P-1 2. Turn over details in relevant field in Form P-2A 3. List of major customers in support of turnover in Form P-3 10.3 . Technical Bid: 1. Check list in Form T-1 2. Details of FM engineer proposed for the project in Form T2. 10.4 Financial bid: The financial bid should provide cost calculations corresponding to unit price of each item of the schedule in the Form F-1 and F-2. 10.5. Pre-bid Meeting: All those bidders who had purchased bid document can participate in the meeting to seek clarifications on the bid, if any. 10.6. Bid evaluation procedure: Bids would be evaluated for entire Schedule. Bidders should offer prices for all the items of Schedule and for the full quantity of an item of Schedule failing which such bid will not be considered. Technical bid documentation should be in the prescribed format. If a vendor has any comment to offer

RFP for HMWSSB FM& AMC

about the procedural aspects of this tender, it should be intimated to APTS during the pre-bid meeting. In case the schedule or procedure of tender processing is revised, the same shall be communicated by telephone, fax, courier as the case may be to all vendors who have purchased the bid document. 10.7. Opening of bids: Immediately after the closing time, the APTS contact person shall open the pre-qualification bid, and list them for further evaluation. The technical bid covers and financial bid covers shall be listed and put into a box sealed according to APTS procedure. The sealed box of technical bids and financial bids shall be in custody of a designated officer for opening after evaluation of pre-qualification bids. The Technical bids of only those bidders who qualify in the pre-qualification bid will be opened. After evaluation of technical bids, the financial bids of only those bidders who qualify in technical evaluation will be opened. Any participating vendor may depute a representative to witness these processes. 10.8 Pre-qualification bid documentation: The Pre-qualification bid documentation shall be evaluated in two substeps. Firstly, the documentation furnished by the vendor shall be examined prima facie to see if the technical skill base and financial capacity and other vendor attributes claimed therein are consistent with the needs of this project. In the second step, APTS may ask vendor(s) for additional information, visit to vendors site and/or arrange discussions with their professional, technical faculties to verify claims made in Prequalification bid documentation. 10.9 Technical bid documentation: Technical bid documentation shall be evaluated in two sub-steps. Firstly, the documentation furnished by the vendor shall be examined prima facie to see if the product /services offered, technical skill base and financial capacity and other vendor attributes claimed therein are consistent with the needs of this project. In the second step, APTS may ask vendor(s) for additional information, visit to vendors site and/or arrange discussions with their professional, technical faculties to verify claims made in technical bid documentation. 10.10. Financial bid: Final choice of firm to execute the project shall be made on the basis of conformity to technical requirements, appropriateness of the services offered, capability of bidder to execute and service the project and appropriateness of financial offer from the point of view of cost-effectiveness over the entire contract period for the product/services.

RFP for HMWSSB FM& AMC

ANNEXURE-1
Details and Asset value for Hardware (out of warranty)

Servers S.No. Description

1 Assembled

Type
3.0GHZ Processor, 2 GB RAM

Quantity
5

AssetValue perunit
20000

TOTAL DeskTops S.No. Description

1 2 2 3 ASSEMBLED-PIV ASSEMBLED PIII LENOVA HP COMPAQ

5 Type
Intel P-IV, 256 to 2 GB RAM, 80GB HDDS Intel P-III, 128/256 MB RAM, 40/80GB HDDs Intel P-IV, 3 GHZ,512MB,80GB HDD Intel 1.99GHZ, 512 MB Ram, 80GB Hard Drive

AssetValue perunit
20000 15000 35000 28000

Quantity
152 16 9 17

TOTAL Printers S.No. Description

1 2 4 5 6 7 8 9 10 11 12 13 14 15 16 Xerox p8ex Cannon Lbp-810 Hp 1150 Hp 1350 All-in-one HP 3110 HP 1015 Xerox 5020 Hp 3050 Hp 1022 Hp 1280 Xerox pe220 Djet710 Epson Lq 300+ TVS Pro 900 Dot matrix 132 colm

194 Model Quantity

21 4 3 3 2 4 2 1 31 4 18 1 7 43 7

AssetValue perunit
5000 9000 12500 6000 24000 19850 64000 30000 18000 25000 16800 8000 7000 7000 9000

TOTAL

151

RFP for HMWSSB FM& AMC

NetworkItems S.No. Description

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Cisco 1600 Router Cisco 1721 Router Cisco 1700 Router Cisco 1800 Router Cisco 2500 Router Multi comm Router Cisco 3640 Router Cisco3840 Router Cisco ASA 5500 Router Cisco 3560 Compex 16-port Hub Dlink 8 port Switch Dlink 8 port Hub Cisco 24 port HUWAI Switch

Quantity
24 2 4 6 2 1 1 1 1

AssetValue perunit
100000 100000 100000 100000 100000 25000 350000 600000 622170 230000 2000 1700 1000 25000 10000

1
17 15 5 20 1

TOTAL UPS S.No. Description

1 2 3 4 5 6 2 KVA Power tech Make 2 KVA APC Make 2 KVA APC Make 3 KVA Power Tech Make 20 Kv power tech make 10 Kva Power tech Make

101

4 No's / Exide/100 AH/150 AH/65 AH- 12V 4 No's /Amron /100 AH-12V 4 No's Amron/65 AH-12V 6 No's Exide / Amron/100 AH-12V 30 No,s Exide/Amragon/150AH-12 V 20 No,s Exide/Amragon/150/100AH-12 V

Quantity
24 3 1 21 2 4

AssetValue perunit
100000 120000 120000 130000 600000 400000

TOTAL

55

RFP for HMWSSB FM& AMC

ANNEXURE-II Details of Hardware under warranty

Servers S. No.
1

Description

Type
3.0GHZ*,4 Processor, 24/16/4/8 GB RAM, 146*2 GB sasi HDD 2.1 G Hzs *4 Processor,4 GB RAM ,146*2 scsi HDD 3.0GHZ*,4 Processor, 24/16/4/8 GB RAM, 146*2 GB sasi HDD 2.1 G Hzs *4 Processor,16 GB RAM ,146*2 scsi HDD 4 GBPS FC CONTROLLERS,146*16,15 K RPm Fc Disks 3.0GHZ*,4 Processor, 3 GB RAM, 3.0GHZ Processor, 2 GB RAM, SAN Switch Back up Device for Oracle FC SWITCH External Tape Drive TSM 5.4

Qty.
10

Estimated Warranty Up to cost

190000 warranty upto oct 2010

x-series 3650 IBM

2 3

p 510 IBM x-series 3650 IBM

1 5

500000 277000

warranty upto oct 2010 warranty upto oct 2010

4 5

p 550 IBM IBM DS-4700

3 2

1282000 1168000

warranty upto oct 2010 warranty upto oct 2010

6 7 8 9 10 11 12

ml-350 HP Desktops IBM BROCADE IBM TS 3100 IBM SAN Switch CONSOLE IBM-LTO4 bacup Software

6 3 1 1 1 1 softw are

135000 30000 375000 240000 325000 400000 380000

warranty upto oct 2010 warranty upto oct 2010 warranty upto oct 2010 warranty upto oct 2010 warranty upto oct 2010 warranty upto oct 2010 warranty upto oct 2010

Desktops S.No.
1 2

Description
HCL DELL

Type
Intel Core 2 Duo 2.80GHZ, 2GB Ram, 160GB HDD Intel Core 2 Duo 2.53 GHZ, 2GB Ram, 160GB Hard Drive, DVD Drive Intel Core2, 1.87 GHZ, 512 MB Ram, 160 Hard Drive Intel Core 2Duo 2.93GHZ, 2Gb Ram,250 Gb HDD,DVD Total

Quan tity
21 55

Estimated cost
30275 34000

Warranty Upto Warranty upto 2012 Warranty up to 2011

WIPRO

156

28000

100 No- warranty up to 26-09-2010 and 40 No 24-12-2010 Warranty upto 2013

HP

1 233

36000

Printers

S.No.
1

Description
Xerox work centre 3428

Type

Quan tity
54 Total 54

Estimated cost
27900

Warranty Upto Warranty upto oct 2010

RFP for HMWSSB FM& AMC

Annexure-III List of MLLN / ISDN/Borad band/Wireless Links Details List of 2Mbps Lines
S.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Description 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines 2Mbps Lines Location KHAIRATABAD TO PATANCHERU KHAIRATABAD TO RAJENDRA NAGAR-Div Office KHAIRATABAD TO CHANDA NAGAR-Div Office KHAIRATABAD TO PUNJAGUTTA KHAIRATABAD TO CHINTAL KHAIRATABAD TO BAGHLINGAPALLY KHAIRATABAD TO BOGHULKUNTA KHAIRATABAD TO D.D.COLONY KHAIRATABAD TO CHILKALGUDA KHAIRATABAD TO AMEERPET BOOSTER KHAIRATABAD TO REDHILLS KHAIRATABAD TO AMEERPET MCC KHAIRATABAD TO GOSHAMAHAL KHAIRATABAD TO NARAYANGUDA KHAIRATABAD TO SANTHOSH NAGAR KHAIRATABAD TO MISRI GUNJ KHAIRATABAD TO BANJARA HILLS KHAIRATABAD TO BANJARA SUMP KHAIRATABAD TO SAINIKAPURI KHAIRATABAD TO L.B.NAGAR KHAIRATABAD TO KUKATPALLY MAIN ROAD KHAIRATABAD TO RAJENDRA NAGAR KHAIRATABAD TO SERILINGAPALLY-Crm center KHAIRATABAD TO AZAMPURA KHAIRATABAD TO HINDI NAGAR KHAIRATABAD TO HYDER NAGAR KHAIRATABAD TO ALIABAD KHAIRATABAD TO SHARADA NAGAR KHAIRATABAD TO KAKATIYA NAGAR KHAIRATABAD TO AMBERPET KHAIRATABAD End CHANNELISED E1 MLLN KHAIRATABAD End CHANNELISED E1 DATA

List of 64 Kbps MLLN Lines S.No. Description Location 1 64 Kbps JUBLEE HILLS

RFP for HMWSSB FM& AMC

2 64 Kbps 3 64 Kbps 4 64 Kbps 5 64 Kbps 6 64 Kbps 7 64 Kbps 8 64 Kbps 9 64 Kbps List of ISDN Lines S.No. Description 1 64Kbps /ISDN 2 64Kbps /ISDN 3 64Kbps /ISDN 4 64Kbps /ISDN 5 64Kbps /ISDN 6 64Kbps /ISDN 7 64Kbps /ISDN 8 64Kbps /ISDN 9 64Kbps /ISDN 10 64Kbps /ISDN 11 64Kbps /ISDN 12 64Kbps /ISDN 13 64Kbps /ISDN 14 64Kbps /ISDN 15 64Kbps /ISDN 16 64Kbps /ISDN 17 64Kbps /ISDN 18 64Kbps /ISDN 19 64Kbps /ISDN 20 64Kbps /ISDN 21 64Kbps /ISDN 22 64Kbps /ISDN 23 64Kbps /ISDN 24 64Kbps /ISDN 25 64Kbps /ISDN 26 64Kbps /ISDN 27 64Kbps /ISDN 28 64Kbps /ISDN 29 64Kbps /ISDN 30 64Kbps /ISDN 31 64Kbps /ISDN

ASIF NAGAR BALANAGAR MOGHULPURA PRAKASH NAGAR CONTROL ROOM MAREDPALLY SR.NAGAR MALAKPET Location SHAPOORNAGAR CHINTAL D.D.COLONY BANJARASUMP TATTIKHANA AMBERPET JUBLEEHILLS FATHENAGAR AMEERPET BOOSTER ASMANGADH BELA -SULTAN SHAHI MOGHULPURA GULZAR HOUSE AZAMPURA MISRIGUNJ ALIABAD(DIV2-SD05) SANTOSH NAGAR(DIV2) MALAKPET HINDINAGAR BOGGULAKUNTA TARNAKA BAGLINGAMPALLY PADMARAONAGAR DOMALGUDA KUKATPALLY CHILKALGUDA ASHOKNAGAR AUDAIAHNAGAR CONTROLROOM BOATSCLUB HASMATHPET

RFP for HMWSSB FM& AMC

32 64Kbps /ISDN 33 64Kbps /ISDN 34 64Kbps /ISDN 35 64Kbps /ISDN 36 64Kbps /ISDN 37 64Kbps /ISDN 38 64Kbps /ISDN 39 64Kbps /ISDN 40 64Kbps /ISDN 41 64Kbps /ISDN 42 64Kbps /ISDN List of TATA PHOTON Description 1 PHOTON VPN 2 PHOTON VPN 3 PHOTON VPN 4 PHOTON VPN 5 PHOTON VPN 6 PHOTON VPN 7 PHOTON VPN 8 PHOTON VPN 9 PHOTON VPN 10 PHOTON VPN 11 PHOTON VPN 12 PHOTON VPN 13 PHOTON VPN 14 PHOTON VPN 15 PHOTON VPN 16 PHOTON VPN 17 PHOTON VPN 18 PHOTON VPN 19 PHOTON VPN 20 PHOTON VPN 21 PHOTON VPN 22 PHOTON VPN 23 PHOTON VPN 24 PHOTON VPN 25 PHOTON VPN 26 PHOTON VPN 27 PHOTON VPN

KUKATPALLY SEETHAPHALMANDI MOULALI MOOSAPET BANJARAHILLS MADHAPUR ASIFNAGAR DILSUKHNAGAR SAROOR NAGAR AUTO NAGAR MANGALGHAT Location SHEIK PET BOJAGUTTA VIJAYNAGAR COLONY OSMANSAGAR UPPAL SR.NAGAR TANKER SEC FATHENAGAR YELLAREDDYGUDA JAGADGIRGUTTA MOULALI ZIAGUDA KARWAN GOSHAMAHAL STORES GODHE KI KABAR MYSARAM YAKUTPURA VANASTHALIPURAM BALAPUR SHAHEBNAGAR SAROORNAGAR BAHADURPURA SHIVAM VIGNANPURI BHOIGUDA SITHAPALMANDI METTUGUDA CHITAL

RFP for HMWSSB FM& AMC

28 PHOTON VPN THATIKHANNA 29 PHOTON VPN SPR HILLS 30 PHOTON VPN EDP 31 PHOTON VPN GOLCONDA 32 PHOTON VPN MADANNAPET 33 PHOTON VPN MADHAPUR MOBILE VAN 34 PHOTON VPN ADDAGUTTA 35 PHOTON VPN LALAPET 36 PHOTON VPN GOWLIGUDA 37 PHOTON VPN AUTONAGAR 38 PHOTON VPN MINARDEV PALLY 39 PHOTON VPN OLD MALLEPALLY 40 PHOTON VPN SAINAIKPURI 41 PHOTON VPN ALWAL List of Wireless Locations Description Location 1 Wireless Cisco CONTROL ROOM 2 Wireless Cisco LB.NAGAR 3 Wireless Cisco ERRAGADDA 4 Wireless Cisco S.R.NAGAR 5 Wireless Cisco GOSHAMAHAL 6 Wireless Cisco MAREDPALLY 7 Wireless Cisco KUKATPALLY 8 Wireless Cisco NARAYAN GUDA 9 Rucks 7731 SECRETARIAT 10 Wireless Cisco RED HILLS List of BSNL Broad Band Locations Description Location 1 256 Kbps ASHOK NAGAR 2 256 Kbps RAMANTH PUR 3 256 Kbps HASMATHPET 4 256 Kbps BELA COLONY 5 256 Kbps DOMALGUDA 6 256 Kbps BARK PURA 7 256 Kbps SHAPOOR NAGAR 8 256 Kbps HYDER NAGAR STORES 9 256 Kbps SANTHOSH NAGAR 10 256 Kbps SARDANAGAR 11 256 Kbps CHINTAL 12 256 Kbps PRAKASH NAGAR 13 256 Kbps FILTER BEDS

RFP for HMWSSB FM& AMC

14 15 16 17 18

256 Kbps 256 Kbps 256 Kbps 256 Kbps 256 Kbps

D.D .COLONY BALANAGAR ASMANGADH BOATS CLUB S.R. NAGAR

INTERNET LEASED LINE Slno. Location KHAIRATABAD 1 ONE END KHAIRATABAD 2 ONE END

Speed/Type 2 Mbps-MLLN(BSNL) 2 Mbps(TATA)

DISATER RECOVERY SITE (DR SITE) (10MBPS Link) Slno. Location Advice No. KHAIRATABAD TO SECRETARAIT D1 Block Datacenter ISDN PRI Slno. Location 1 KHAIRATABAD 1 KHAIRATABAD Slno. 1 Location KHIARATABAD

Advice No. BSNL- PRI - 2NO'S TATA- PRI Advice No. 8 MBPS DATA LINE (TATA)

RFP for HMWSSB FM& AMC

Annexure IV

Model Call reports

Sl. No. 1 2 3 4 5 6 7 8 9 Description Problem reported by Call reporting date and time Problem Description Call attended date and time Call status Call closing date and time Remarks of engineer Remarks of Department officials Call status Remarks

RFP for HMWSSB FM& AMC

Annexure-V
Duties of Facility Management staff Database Administrator Description of Duties 1. Installing and Upgrading Oracle Server. 2. Migrate across the OS platforms (Windows to Windows, Windows to AIX) 3. Managing Physical and Logical Structure of Database. 4. Implemented and enforcing Database Security, by implementing auditing on database. 5. Plan and Implement Backup and Recovery strategy. 6. Developed and scheduled scripts to automate backups. 7. Recovery of accidentally dropped tables. Reorganization of tables and indexes. 8. Managing table spaces issues like creating, adding space etc. 9. Managing Control files like tracing to physical locations and tracing backups to overcome time base recovery. 10. Monitoring CPU utilization with performance hitting process. 11. Generating stats pack report to monitor the performance, and takes the steps to improve the performance of the database. 12. Taking necessary steps to resolve the problems like busy buffer waits, scattered reads and sequential reads. 13. Check Alert Log file for any errors and taken the steps to resolve them. 14. Monitoring events such as table space full and Database up and down. 15. Rebuilding the indexes to avoid the fragmentations after continues updating. 16. User maintenance like creating users, changing the password granting the roles, privileges etc. 17. Providing test database to application people to develop and test there applications by frequently refresh it with production database. 18. Monitoring the Month end activity (Which is scheduled to execute at last night of every month) to complete successfully. 19. Gathering statistics at non working hours to improve the performance. 20. Scheduled scripts to get alerts on mobile like status of backup, any errors in alert log file. 21. Taking backup of cold backup, archives and control file on ex boot (Storage device). 22. Installing oracle software and configuring network connectivity for the applications at application servers. 23. For new applications creating users and providing the required structure. 24. Checking the mount points at OS level to check space issues. 25. Compressing archive files before taking the backup to reduce the required space. 26. Mounting folders of windows server on Aix box for uploading the revenue files in production database.

RFP for HMWSSB FM& AMC

27. Upgrade test server from oracle9i to oracle10g to test the applications on 10g before upgrading production database. 28. Checking the background process creating by the application with LOCAL=NO to avoid creation of defunct process at Aix box. 29. Scheduling and monitoring dsmc scheduler to move the backup every night. Server Administrator Description of Duties AIX, HACMP, TSM, STORAGE ACTIVITIES 1. Check the AIX Server Status, CPU, Disk Space and Processes. 2. Check the Cluster Status on both the P5 Servers. 3. Check the Tsm services on both the P5 Servers. 4. Check the error logs on both the P5 servers 5. Check the status of the tsm 3100 6. Check the Storage Controllers status. 7. Check the SAN connectivity on san switch. 8. Check the available free space on tape library 9. Scratch the cartridges for Space. 10. Run diagnostics on P5 servers. 11. Monitor the file systems Size. 12. Monitor the CIFS on active node. 13. Installation of AIX, increasing and decreasing the file system, creating VGS, LVS, FS, CIFS, patching, upgrading ML, Installing SPs and CSPs. 14. Scheduling backups for oracle on tsm. 15. Creating file systems as per DBA requirement. 16. Creating host groups, luns and mapping luns to desired host group on Storage. 17. Adding pvs to cluster resource group. 18. Check the status of mapped luns on both the P5 servers. 19. Adding the cartridges to tsm. 20. Check the tsm backup scheduled service status on active node. WINDOWS ACTIVITIES 1. Installing, configuring, the windows 2003 and windows 2000 servers. 2. Installing, configuring ADS, DNS, DHCP servers. 3. Migrating DC, ADC, DNS, DHCP from standalone servers to rack IBM X3650. 4. Check the both DC and ADC servers status and event logs. 5. Installing and configuring the ISA 2000. 6. Publish the website and mail server. 4. Check the proxy utilization. 5. Installing, configuring the MacAfee Antivirus and schedule daily updates for all clients and all servers.

RFP for HMWSSB FM& AMC

6. Schedule updates for antivirus server. 7. Check All SQL 2005 servers services and schedule sql backups. 8. Schedule DC, ADC, EXCHANGE servers backup. 9. Schedule file servers backup. 10. Daily Check all the servers backup status. 11. Creating mail IDs for new mail users on exchange. 12. Creating and resetting the user passwords. 13. Applying new group policies for clients. 14. Configuring remote and routing access for ELOAD application Servers. 15. Installing and configuring IIS for Co-options applications. 16. Installing and configuring terminal servers for remote clients. 17. Installing and configuring Ex server for accounts. 18. Creating ex user name, password and assigning permissions as per user requirement. 19. Monitor the network traffic on router. 20. Check all the applications status like cash counter, revenue, mcc, mis. 21. Check the Eload services on both tanker and collection applications 22. Installing and configuring WSUS and checking updates and deploy required updates for all windows servers as well as all desktops. Description of Duties 1.Daily check the network related issues. 2. Implementing, monitoring and maintenance of local and wide area networks that typically link to numerous computer platforms 3. Installation, configuration, administration and troubleshooting of LAN/WAN infrastructure. 4. Monitoring of Cisco routers/Switches/ Firewall 5.Troubleshooting Customer specific Networks issues. 6.Trouble shooting of Lines connected to various locations of HMWSSB 7.Installing and configuring Tata VPN connections at section offices. 8.Cordinating with BSNL in trouble shooting the Optical Fibre issues 9.Trouble shooting and configuring channalised E1 circuits 10.Giving proper guidance for Upgrading network. 11. Cordinating with ISP providers in comissioning of new lines 12.Configuring port allocations in the Firewall 13. Install, configure, maintain, and troubleshoot network equipment such as switches and cables 14.Verify that peripherals are working properly, Quickly arrange repair for hardware in occasion of hardware failure

FM/ Network Engineers

RFP for HMWSSB FM& AMC

Desktop Engineers

Description of Duties 1. Assisting office workers with their computer desktop systems 2. Providing computer support services both for software and hardware for an organizations employees 3. Testing of computers and ensuring that computer systems are functioning properly. 4. Physical setting up of computers and software system installation for various computer applications and programs 5. Identifying and solving any problems that affect computer operating systems 6. Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s) 7. Help in examination of network servers equipment and maintenance 8. Maintenance of networking systems 9. Maintenance and upgrading of computer systems or offering recommendations on upgrades needed 10. Networking and connecting computers within the same organization to enhance communication 11. Training staff and orienting them on how to use computer hardware and software systems 12. Troubleshooting routine problems and maintenance of servers 13. Carrying out other duties as you may be requested by management 14. Maintaining other computer peripheral devices such as printers and solving printing problems if they arise