Professional Documents
Culture Documents
Rajan Arora
Business Marketing
B2B transactions occur between 2 companies, instead of involving a consumer in the process of transaction
50% of all business school graduates join firms that directly compete in the business market Because of interest in high-tech markets and the size of industrial markets, increased attention is being paid to business marketing management Business Marketers serve the largest market of all !
Business Markets
Are markets for products and services from local to international Bought by:
For:
Business marketers serve the largest markets of all. Money volume of the business market greatly exceeds the consumer market. A single B2B customer can account for enormous levels of purchasing activity.
GM purchases around $125 billion of products & services annually Recent news (July-2013) GOI to spend One Lac Crore Rupees on e-Governance projects
B2B
Businesses Global Large corporations Small & Medium sized businesses Institutions Healthcare Education Government Federal State Local
Selected Products:
Customer vs Consumer
A customer purchases and pays for a product or service A consumer is the ultimate user of the product or service
The consumer may not have paid for the product or service to the seller organization directly!!
Customer vs Consumer
Marketing Strategy An Example
A food manufacturing firm makes ready-to-eat meals for supermarkets: From business perspective, the customer is the supermarket The consumer is the individual who eats the meal In terms of its marketing effort, who should the business above target? Understand the needs and wants of both the customer and the consumer. Develop a strong understanding of the needs of the supermarkets in terms of their requirements for ready meals (e.g. packaging, recipes, price & delivery). Understand (perhaps with the help of supermarkets) needs & wants of the consumer. How are tastes changing? Are consumers happy with the SKUs/sizes/taste of the product? B2B Relationships/Collaboration!! Will study more on these points later.
Class Discussion
B2B or B2C Marketer ?
Which markets do these organizations primarily cater to? B2C or B2B ?
1. 2. 3. 4. 5.
Educational Inst (say, IILM CMS) Tata Steel JCB Big Bazaar eBay / Flipkart
6. 7.
8.
9. 10.
Google Inc. Apple Inc. Apollo Hospitals Microsoft Corp A Big Confectionary Shop
Brief write-up on the following organizations regarding how/whether they cater to - B2C or B2B Markets?
Give
logical reasoning and Primary revenue source / %age? Handwritten submission. Be brief and to the point. Do remember to refer your source book/URL, if any.
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2. 3.
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7. 8.
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Small Exercise
To know the audience better
Instead of PRODUCT, Focus on SOLUTION Instead of PLACE, Focus on ACCESS Instead of PRICE, Focus on VALUE Instead of PROMOTION, Focus on EDUCATION
Reference: The ideas in this slide have been borrowed from an HBR Article Rethinking the 4Ps by Richard Ettenson, Eduardo Conrado and Jonathan Knowles.
Quick Recap
Users
Users purchase industrial products or services to produce other goods or services that are, in turn, sold in the business or consumer markets. Example:Toyota buys machines to produce cars that are sold to consumers and businesses. Toyota is a user. Machine/tools dont become part of their end product (car) Use vs Consumption
E.g. Buy a machinery (or a printer) for use in manufacturing (or printing) vs. Buy its refills like coolant/dies/lubricating oils (or printers cartridges etc.) for consumption.
An OEM manufactures products or components that are purchased by another company and retailed under that purchasing company's brand name. i.e. An OEM refers to the company that originally manufactured the product. Contradictory definition: OEM refers to Individuals and organizations that buy business goods and incorporate them into the products that they produce for eventual sale to other producers or to consumers.
A Value-added Reseller (VAR) is a company that adds features or services to an existing product, then resells it (usually to end-users) as an integrated product or complete "turn-key" solution.
Include commercial enterprises that purchase industrial goods for resale (in basically the same form) to users and VARs. The distributor accumulates, stores and sells a large assortment of goods to industrial users Handling transactions of billions of dollars, industrial distributors play a strategic role in business markets!!
Think of SCM, Inventory Control, Working Capital, Big Exporters, Resellers, Indirect Channel Members and Facilitators etc. for huge deals of B2B/industrial goods
Group Project
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Ideas (Be innovative; Dont get biased; Special credit for Out-of-the-box thinking): You may choose a product from a SMB or a big enterprise too. For information, check with friends/relatives employed in MNCs/SMEs or doing own business producing industrial goods or providing large-scale business services to B2B customers!
Company backdrop/history Current Product Portfolio Objective of New Product (and/or Setting up the company) The Key Opportunities in the Market Environment The New Product Description/Details The Target Audience (STP) Assessing Market Demand and Sales Forecasting The Marketing Challenges and Strategies adopted Implementation and control of their B2B plan The Future Scenario Your learning and suggestions
Group Project
Timelines
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Stage-1: Submit Product Name (and if possible, Company Name too) by 19/Aug/2013 Stage-2: Submit Contents of your Marketing Plan by 22/Aug/2013
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Stage-3: Submission of Project Report by 30/Aug/2013 Stage-4: Presentation and Viva - TBP
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A set of values and beliefs that places customers interests first An ability to generate, disseminate, and productively use superior information about customers and competitors The coordinated use of interfunctional resources (e.g., research and development, manufacturing)
Market-Driven Firms
Have distinctive capabilities:
Market sensing capability: A companys ability to sense change and to anticipate customer responses Customer linking: The ability to develop and manage close customer relationships
Market-Driven Companies
View their customer as an asset, thus:
1. Marketing
expenditures, once considered expenses, are now considered investments. need to measure performance such as ROI on their investments.
2. Therefore, marketers
b.
c. d.
and categorizing customer segments Determining customers present and potential needs Visiting customers to learn about applications of products Developing and executing individual components of marketing to include: Sales, advertising, promotions, service programs, etc.
Professional Marketers:
Focus on Profitability
Understand forces that affect profitability Align resource allocation to revenues and profits that will be secured by future business
Market-Driven Companies
Deliver Value Propositions Create programs that include products, services, ideas and solutions to problems that offer value and provide opportunities for their customers.
Professional business marketers act as an integrator between various functional areas within a company Functional areas include:
Manufacturing Research & Development (R&D) Customer Service Accounting Logistics Procurement
Business marketing planning must be coordinated and synchronized with corresponding planning efforts.
Business marketing and consumer-goods marketing are different Even though both markets share: Common body of knowledge, principles and theory They vary in that: Business buyers and markets function very differently from consumer markets
Nature of their markets Market demand Buyer behavior Buyer-seller relationship Environmental influences (competition, political, legal) and Market strategy Due to these differences, business marketers need to understand how demand for industrial products and services differs from consumer demand.
Derived demand Fluctuating demand Stimulating demand Price sensitivity / demand elasticity
Derived Demand
The demand for business products is called derived demand because the demand for industrial products is derived from the ultimate demand for consumer products.
As a result, business marketers must carefully monitor fluctuating trends and patterns in consumer markets.
Derived Demand
Demand for education Derived demand - textbooks Derived demand - paper Derived demand - pulp
Side Learning
Fluctuating Demand
Because demand is derived, an increase or decrease in consumer demand can create a fluctuating demand for many industrial products. For Example:
An increase in interest rates can quickly stifle new home sales. This slows down the need for new household products. Businesses react by decreasing their inventory of materials or putting off buying new machinery. This action explains why the demand for many industrial products tends to fluctuate more than the demand for consumer products. A decrease in interest rates has the opposite influence.
Stimulating Demand
Sometimes, business marketers need to stimulate demand for consumer goods which either incorporate their products or are used to make consumer products.
o
Sometimes manufacturers offer deep price discounts that influence members of the supply chain to lower their prices, in the hope of influencing the ultimate consumer to buy their product. Pharmaceutical manufacturers advertise on television by presenting various ailments followed by offering their new products as solution to the ultimate consumer. (Ask your doctor if XYZ is right for you!)
Inelastic Demand
Inelastic demand is demand without regard to price. An increase or decrease in the product price will not significantly affect the demand for the product.
Elasticity of Demand
Elastic Demand Curve D Inelastic Demand Curve D Price Price
D Quantity Quantity
They need to look beyond borders. The demand for industrial products in countries such as Germany, Japan, and Korea is growing rapidly. Enormous growth in developing countries such as Brazil, China, Russia, and India offer huge opportunities for both large and small businesses Emerging Markets !!
As mentioned earlier, the intended use determines whether or not a product is a consumer product or a business product
J.M. Smucker Company sells their jellies and jams to ultimate consumers as household food products but also markets them as fillings and yogurt additives for other companys products. Many companies successfully sell to both consumer and business markets.
Michael Porter and Victor Millar observed that to gain competitive advantage over its rivals, a company must either perform these activities at a lower cost or perform them in a way that leads to differentiation and a premium (more value).
This is a technique of linking a manufacturers operation with suppliers, key intermediaries and customers to enhance efficiencies and effectiveness. The Internet is playing an extensive role by allowing joint planning and execution in real time.
As important as it is to gain customers, it is just as important for manufacturers to develop strong relationships with suppliers. Companies such as IBM and Toyota develop strategies to create suppliers who provide new ideas and who are loyal.
Governments
Municipal, State and Central Government Generally use the bidding approach to purchase goods and services
Institutions
Market includes universities, hospitals, schools, civic clubs, foundations, etc. This includes the nonprofit segment of the market that does not seek to achieve normal business goals such as ROI, %share of market or profit
Goods
Become part of the finished product Cost assigned to the manufacturing process
Foundation
Goods
Facilitating
Products
Materials
Farm products & natural products Only processed as necessary for handling & transport Require extensive processing
Manufactured
Any product that has undergone extensive processing prior to purchase Component Materials require additional processing Component Parts generally do not require additional processing
Equipment
expensive & short-lived Not considered part of fixed plant Portable tools, PCs, etc.
Facilitating Products
Supplies
Any
Services
Maintenance
Classify industrial goods by asking the following: How does the good or service enter the production process? How does it enter the cost structure of the firm?