Complaint of Twenty Customers in the Town of Hull, Massachusetts Against a Regulated Water Company,

the Aquarion Water Company of Massachusetts, Calling for a Hearing by the Department of Public Utilities
as to Poor Quality of Delivered Water Service

To the Department of Public Utilities:

We, the undersigned customers and ratepayers of the Aquarion Water Company of Massachusetts (the Company),
having residences, and / or businesses located in the Town of Hull, Plymouth County, Massachusetts (Town of Hull)
do hereby file a written complaint with the Massachusetts Department of Public Utilities (DPU, the Department),
pursuant to Chapter 164, Section 93; and to Chapter 165, Section 2 of the General Laws of the Commonwealth of
Massachusetts (M.G.L.).

This complaint is hereunder signed by at least twenty (20) customers of the Aquarion Water Company of
Massachusetts, said customers all located in said Town of Hull.

We, the undersigned each do hereby affirm that we each have a water service connection to the facilities of the
Company, have a current account with the Company, and therefore each exist as a customer of the Company, for
purposes of said c. 164, Sec. 93 M.G.L.

We, the undersigned each hereby affirm that we have received a poor, degraded, and otherwise unacceptable level
of water service provided to us by the Company during: a. The particular and specific instance hereunder described
and identified, and; b. A period of time which extends generally over the past months and years, as evidenced by
the severity of the specific instance cited. The specific instance identified is a period of some thirty to forty (30–40)
hours following a water main break in the Company’s distribution system during the morning of May 26, 2009.
During this 30–40 hour period, the Company periodically and repeatedly delivered to us a degraded water product
that was most probably unfit for human consumption during various time periods within said 30-40 hours, and which
had flow and pressure characteristics which most probably denied fire protection and standby fire reserve
capabilities to the Town of Hull for at least several hours during said 30-40 hour period. The circumstances of the
poor and unacceptable level of water service delivered to us during this particular instance speaks to the fact that
the Company is engaged, generally and overtime, in a substandard set of operational and maintenance practices
which caused the Company to deliver to us such a degraded level of service. In specific, we believe that the
Company has failed to routinely flush and maintain its water mains pursuant to standard industry practices; and has
failed to prevent, via proper engineering and construction of its water distribution system, the occurrence, at a
single point of failure, of a main break which resulted in denial of fire flow and pressure.

For these reasons cited above, we hereby call on the DPU to address our Complaint, and redress the failures of the
Company, via the legal powers of the Department under the statutory authorities cited above.

___ ______________________________________ ________________________________________

Name (Signature) Name (Print)

_____________________ ____________________________________________ Hull, MA 02045

Street Number Street Name

___ ______________________________________ ________________________________________

Name (Signature) Name (Print)

_____________________ ____________________________________________ Hull, MA 02045

Street Number Street Name