Professional Documents
Culture Documents
world through our e-Helpdesk, which is a web-based helpdesk system offering worldwide technical support and solutions for NEC products. Our support engineers are online to answer urgent inquiries and to immediately provide the best solutions via the e-Helpdesk to minimize our customers systems down time.
Simple Implementation
No need to purchase expensive infrastructure to use our e-Helpdesk services.
Database
The Users Q & As are automatically stored in the database and can be viewed through Your Contact Log.
MultiMulti-function
Our e-Helpdesk System has useful multi-functions such as file attachment, down load services for documents and software, and others
Our support engineers will reply within the pre-determined period of time mutually agreed between customer and NEC, from the date of an inquirys receipt.
Operation of ee-Helpdesk System A request message from user is registered on our e-Helpdesk server and is automatically forwarded to the assigned engineer. An assigned control no. for your inquiry is automatically sent to you by email when your message is registered on our e-Helpdesk server. A response will be sent to you by e-mail and will be posted on our e-Helpdesk web site.
Opt. NW System
Select a Product Category from the pull down m e n u a n d e n t e r y o u r U s e r N ame and Password, then click the Login button FAQ for general information about NEC product is provided on this page for all users.
The following menu and functions are available. 1) Technical Inquiries and Assistance Request 2) See Your Contact Log 3) FAQ on this Product Category 4) Keyword Search (FAQ, Inquiry & Response)
Menu Screen
5) Documentation Downloads
5) Documentation Downloads
This page contains downloads for procedures, manuals, programs and others. You need to obtain a valid password from administrator through the e-Helpdesk in order to download them.
E-Mail: e-helpdesk@tac.jp.nec.com Copyright@NEC Networks & System Integration Corporation. All right reserved 1997 - 2007.