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Job Title: Job ID: Location: Property Coordinator Vendor Support 27338 North Carolina-Charlotte

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Org Marketing Statement The Company Jones Lang LaSalle (NYSE:JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual revenue of $3.9 billion, Jones Lang LaSalle operates in 70 countries from more than 1,000 locations worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services to a property portfolio of 2.6 billion square feet and completed $63 billion in sales, acquisitions and finance transactions in 2012. Its investment management business, LaSalle Investment Management, has $46.3 billion of real estate assets under management. JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas. As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business. Our values define who we are, underscore our commitment to clients and provide direction for everything we do. Our unique culture has been recognized by industry experts and our peers. We are: The only real estate services and money management firm listed on Forbes magazines Platinum 400 Best Big Companies list for three consecutive years One of the 100 Best Corporate Citizens in the United States named by CRO magazine A best company to work for in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong Worlds Most Ethical Companies from Ethisphere Institute for six consecutive years Americas 100 Most Trustworthy Companies from Forbes Magazine This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com. Responsibilities The Property Coordinator Vendor Support role is a centralized resource for regional Property Management teams and dedicated vendors to utilize in meeting business objectives and key performance indicators. Must interface with all account team, third party service providers and client levels and be able to process and develop information to meet their needs, as well as coordinate various account level facilities activities and projects. The role could be based in Charlotte or Chicago. Key Responsibilities: Answer inbound phone calls, process work orders that come in online and complete emails together with special projects associated with Vendor Management routines Manage service providers to ensure Service Level Agreements are met and work is completed satisfactorily for the Client Develop and execute reporting routines to support platform, region, account, and/or Client

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Significant involvement with business systems tied to financial, work order, and facility data. Must be able to extract data and craft into meaningful reports and information Lead and/or participate in improvement initiatives that increase efficiency and/or quality, reduce costs, reduce risk for the Client or Firm in regards to local, state, and/or federal laws and regulations Document facility management processes and ensure appropriate processes are followed across the portfolio Performs additional job duties as requested. Qualifications Qualifications: Experience in Work Order Management systems or Call Center environment Experience in commercial real estate and/or Facilities Management Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, and Access) Must be detail oriented, organized, flexible, and willing to assume new projects Proven track record of excellent internal and external customer service Excellent verbal and written communication skills with the ability to communicate professionally in a clear and concise manner Strong team player with the ability to work in a fast paced environment High degree of innovation and independence and the ability to work with minimal supervision Bachelors degree Flexible hours required (coverage needed for 8am-5pm Pacific /11am-8pm Eastern) Charlotte or Chicago preferred, with a home office considered Equal Employment Opportunity Jones Lang LaSalle is an Equal Opportunity Employer Jones Lang LaSalle is an equal opportunity employer and committed to developing and maintaining a diverse workforce. Jones Lang LaSalle strongly believes in equal opportunity for all, without regard to race, color, religion, creed, age, sex, pregnancy, family responsibility (e.g. child care, elder care), national origin or ancestry, citizenship, marital status, sexual orientation, gender identity or expression, transgender status, veterans status, genetic information, or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business. Equal employment opportunity will be extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training, discipline, layoff, recall and termination.

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