Professional Documents
Culture Documents
Aaroz, D.L., Sutton, W.S., 1994. Reengineering Yourself: A Blueprint for Personal Success
in the New Corporate Culture. Holbrook, MA.: Bob Adams, Inc.
Andrews, D. C., Stalick, S. K., 1994. Business Reengineering : The Survival Guide.
Englewood Cliffs, N.J.: Prentice-Hall, Inc.
Argyris, C., 1992. On Organizational Learning. Cambridge, MA.: Blackwell Publishers Inc.
Argyris, C., 1995. Knowledge for Action: A Guide to Overcoming Barriers to Organizational
Change. San Francisco: Jossey-Bass Publishers.
Baatz, E.B., 1996. Ready or Not. In: CIO, Vol. 9, No. 17, (pp. 34-42).
Bartlett, C.A., Ghoshal, S., 1995. Changing the Role of Top Management Beyond Systems
to People. Harvard Business Review, May-June, 132-142.
Beckhard, R., Pritchard, W., 1992. Changing the Essence: The Art of Creating and Leading
Fundamental Change in Organizations. San Francisco: Jossey-Bass Publishers.
Bennis, W., Parikh, J., Lessem, R., 1994. Beyond Leadership: Balancing Economics, Ethics
and Ecology. Cambridge, MA.: Blackwell Publishers.
Berg, D.N., 1986. Learning from Failure. In: Organizational Behaviour: Experiences and
Cases. Hai, D.M. (ed.). St. Paul: West Publishing.
Berger, L.A., Sikora, M.J., Berger, D.R., 1994. The Change Management Handbook: A Road
Map to Corporate Transformation. Burr Ridge, IL.: Irwin Professional Publishing.
Block, P., 1993. Stewardship: Choosing Service Over Self-Interest. San Francisco: Berrett-
Koehler Publishers.
Brem-Gräser, L., 1993. Handbuch der Beratung für Helfende Berufe. Band I. München-
Basel: Ernst Reinhardt Verlag.
Bridges, W., 1991. Managing Transitions: Making the Most of Change. Reading, MA.:
Addison-Wesley Publishing Company.
Burlton, R., 1995. People are Critical to Project Success. In: American Programmer. June.
Cabana, S., 1995. Can People Restructure Their Own Work ? In: Target. Vol. 11, No. 6.
November-December.
Champy, J., 1995. Reengineering Management: The Mandate for New Leadership. New
York, N.Y.: Harper Collins Publishers.
Chin, R., Benne, K.D., 1989 (1961). General Strategies for Effecting Changes in Human
Systems. In: The Planning of Change. Bennis, W.G., Benne, K.D., Chin, R. (Ed.). 4th.ed.
(pp. 22-45). Fort Worth, TX.: Harcourt Brace Jovanovich, Inc.
CIO, 1996. Turmoil at Newark Airport. In: CIO. Sept. 15, (pp. 16-18).
Clemons, E.K., Thatcher, M.E., Row, M.C., 1995. Identifying Sources of Reengineering
Failures: A Study of the Behavioral Factors Contributing to Reengineering Risks. In:
Journal of Management Information Systems:. Fall, (pp. 9-36).
Cody, T.G., 1996. How Business Process Reengineering Can Get Awry. Whitepaper by
Enterprise Reengineering Consultancy, Uploaded to the Industry Week Forum at
Compuserve, Inc.
Conner, D.R., 1995. Managing at the Speed of Change; How Resilient Managers Succeed
and Prosper where Others Fail. New York: Villard Books.
Connor, P.E., Lake, L.K., 1994. Managing Organizational Change. Westport, Connecticut:
Praeger Publishers.
Cooper, A.E., 1995. Business Process Reengineering and Organisational Change. Andover,
U.K.: M.B.A. Dissertation.
Cooper, R., Markus, M.L., 1995. Human Reengineering. In: Sloan Management Review,
Summer (pp. 39-50).
Coulson-Thomas, C., 1994. Business Process Reengineering: Myth and Reality. London,
U.K.: Kogan Page Limited.
Covey, S.R., 1989. The Seven Habits of Highly Effective People: Powerful Lessons in
Personal Change. New York, N.Y.: Fireside Publishers.
Crego Jr., E.T., Schiffrin, P.D., 1995. Customer-Centered Reengineering: Remapping for
Total Customer Value. New York, N.Y.: Irwin Professional Publishing.
Csikzentmihalyi, M., 1993. The Evolving Self: A Psychology for the Third Millenium. New
York, N.Y.: Harper Collins Publishers.
Cummins, T.G., Worley, C.G., 1993. Organization Development and Change. 5th Ed.
Minneapolis-St.Paul, MN.: West Publishing Co.
Davenport, T.H., 1993. Process Innovation: Reengineering Work through Information
Technology. Boston, MA.: Harvard Business School Press.
Davenport, T.H., 1996. Business Process Reengineering: The Fad that Forgot the People. In:
Fastcompany Magazine World Wide Web Homepage. URL http://www.fastcompany.com.
Davenport, T.H., Jarvenpaa, S.L., Beers, M.C., 1996. Improving Knowledge Work
Processes. In: Sloan Management Review. Summer (pp. 53-66).
Davenport, T.H., Short, J.E., 1990. The New Industrial Engineering: Information
Technology and Business Process Redesign. In: Sloan Management Review, Summer,
(pp. 11-27).
Deal, T.E., Kennedy, A.K., 1982. Corporate Cultures: The Rites and Rituals of Corporate
Life. Reading, MA.: Addison-Wesley Publishing Co.
DeMarco, T., Lister, T., 1987. Peopleware: Productive Projects and Teams. New York, N.Y.:
Dorset House Publishing Co., Inc.
DoD, 1996. U.S. Department of Defense World Wide Web Homepage: URL
http://www.dtic.dla.mil.
Donnithorne, L. L., 1993. The West Point Way of Leadership: From Learning Principled
Leadership to Practicing it. New York: Currency Doubleday.
Drucker, P.F., 1992. Managing for the Future. Oxford: Butterworth Heinemann.
Egan, G., 1994. Working the Shadow Side: A Guide to Positive Behind-The-Scenes
Management. San Francisco: Jossey-Bass Publishers.
Ellis, A., 1988. How to Stubbornly Refuse to Make Yourself Miserable About Anything - Yes
Anything. New York: Institute for Rational-Emotive Therapy.
Emery, M., Purser, R.E., 1996. The Search Conference: A Powerful Method for Planning
Organizational Change and Community Action. San Francisco: Jossey-Bass Publishers.
Fisch, R., Weakland, J.H., Segal, L., 1982. The Tactics of Change: Doing Therapy Briefly.
San Francisco: Jossey-Bass Publishers.
Fisher, K., 1993. Leading Self-Directed Work Teams: A Guide to Developing New Team
Leadership Skills. New York, N.Y.: McGraw-Hill, Inc.
Fombrun, C.J., 1992. Leading Corporate Change: How the World`s Foremost Companies are
Launching Revolutionary Change. aka: Turning Points: Creating Strategic Change in
Corporations. New York, N.Y.: McGraw-Hill, Inc.
French, W.L., Bell, jun., C.H., 1973. Organization Development. Englewood Cliffs, N.J.:
Prentice-Hall, Inc.
French jun., J.R.P. Coch, L., 1946. Overcoming Resistance to Change. Human Relations, Vol.
2. (pp. 512-532).
Fromm, E., 1973. The Anatomy of Human Destructiveness. New York, N.Y.: Holt, Rinehart
and Winston.
Furnham, A., Gunter, B., 1993. Corporate Assessment: Auditing a Company`s Personality.
New York, N.Y.: Routledge.
Gartner Group, 1995. Gartner Group World Wide Web Homepage: URL
http://www.gartner.com.
General Accounting Office, 1995. Business Process Reengineering Assessment Guide.
Exposure Draft, V.1.0.
Goldstein, J., 1994. The Unshackled Organization: Facing the Challenge of Unpredictability
through Spontaneous Reorganization. Portland, OR: Productivity Press.
Grint, K., 1995. Management: A Sociological Introduction. Cambridge, MA.: Polity Press.
Hackmann, J.R. (ed.), 1990. Groups that Work (and those that don`t): Creating Conditions for
Effective Teamwork. San Francisco: Jossey-Bass Publishers.
Hamel, G., Prahalad, C.K., 1994. Competing for the Future. Boston, MA.: Harvard Business
School Press.
Hammer, M., Champy, J., 1993. Reengineering the Corporation: A Manifesto for Business
Revolution. London: Nicholas Brealey Publishing.
Hargrove, R., 1995. Masterful Coaching: Extraordinary Results by Impacting People and the
Way They Think and Work Together. San Diego, CA.: Pfeiffer & Company.
Hauschildt, J., 1993. Innovationsmanagement. München: Verlag Franz Vahlen.
Hess, T., Brecht, L., 1995. State of the Art des Business Process Redesign: Darstellung und
Vergleich Bestehender Methoden. Wiesbaden: Dr. Th. Gabler Verlag.
Howard, A., 1994. Diagnosis for Organizational Change: Methods and Models. New York,
N.Y.: The Guildford Press.
Hubbard, E.E., 1995. The Hidden Side of Resistance to Change: How to Manage the
Psychological Transition to Total Quality Management. Petaluma, CA.: Global Insights
Publishing.
Huber, G.P., Glick, W.H., 1993. Organizational Change and Redesign: Ideas and Insights for
Improving Performance. New York, N.Y.: Oxford University Press.
Hutton, D.W., 1994. The Change Agent`s Handbook: A Survival Guide for Quality
Improvement Champions. Milwaukee, WI.: ASQC Quality Press.
Johansson, H. J., McHugh, P., Pendlebury, A. J., Wheeler III, W. A., 1993. Business Process
Reengineering: Break Point Strategies for Market Dominance. Chichester U.K.: John
Wiley & Sons, Ltd.
Johnson, B., 1992. Polarity Management: Identifying and Managing Unsolvable Problems.
Amherst, MA: HRD Press.
Judson, A. S., 1991. Changing Behavior in Organizations: Minimizing Resistance to Change.
Oxford, U.K.: Basil Blackwell Ltd.
Kanter, R. M., Stein, B. A., Jick, T. D., 1992. The Challenge of Organizational Change: How
Companies Experience It and Leaders Guide It. New York, N.Y.: The Free Press.
Kaufman, H., 1995 (1971). The Limits of Organizational Change. New Brunswick:
Transaction Publishers.
Keil, M., 1991. Managing MIS Implementations: Identifying and Removing Barriers to Use.
Harvard University. D.B.A. Dissertation.
Kets de Vries, M.F.R., 1991. Organizations on the Couch: Clinical Perspectives on
Organizational Behavior and Change. San Francisco: Jossey-Bass Publishers.
Kilman, R.H.,1988. Toward a Complete Program for Corporate Transformation. In:
Corporate Transformation: Revitalizing Organizations for a Competitive World. Kilman,
R.H., Covin, T.J. (ed.). San Francisco: Jossey-Bass Publishers.
Knutson, J., Bitz, I. 1991. Project Management: How to Plan and Manage Successful
Projects. New York, N.Y.: Amacom.
Kochan, T.A., Useem, M., 1992. Transforming Organizations. New York: Oxford University
Press.
Kock, N., McQueen, R.J., Baker,M., 1996. Business Process Reengineering in the Public
Sector: A Case of Successful Failure. Hamilton, New Zealand. Internet Paper provided by
nfk@Waikato.ac.nz. and megan.baker @buseco.monash. edu.au
Kodak Corp., 1995. Overview of Kodak Reengineering Methodology. In: Beyond the Basics
of Reengineering: Survival Tactics for the `90s. Institute of Industrial Engineers (ed.).
White Plains, N.Y.: Quality Resources.
Kotter, J.P., 1990. A Force for Change: How Leadership Differs from Management. New
York: The Free Press.
Kotter, J. P., 1995. The New Rules: How to Succeed in Today’s Post-Corporate World. New
York, N.Y.: The Free Press.
Kotter, J.P., Heskett, J.L., 1992. Corporate Culture and Performance. New York, N.Y.: The
Free Press.
Kotter, J.P., Schlesinger, L.A., 1979. Choosing Strategies for Change. Harvard Business
Review, March-April, 67-76.
Labach, 1994. Author lost source details.
LaMarsh, J., 1995. Changing the Way We Change: Gaining Control of Major Operational
Change. Reading, MA.: Addison-Wesley Publishing Company.
Lawrence, P.R.,1969. How to Deal With Resistance to Change. Harvard Business Review,
January-February, (pp. 77-86)
Lewin, K., 1982 (1947). Frontiers in Group Dynamics. Human Relations, Vol. 1 (pp. 5-41)
Lockamy III, A., Cox III, J.F., 1994. Reengineering Performance Measurement: How to
Align Systems to Improve Processes, Products, and Profits. Burr Ridge, IL.: Irwin
Professional Publishing.
Lodge, J., 1996. Recent Issues in Strategy and International Business: Strategic Change and
Organizational Culture. Whitepaper. London: City University Business School.
Lozano, L. (Zeus Consultatores), 1996. Results of a Research Related to Business Process
Reengineering in Mexico. Post to Internet Business Process Reengineering list bpr-
l@duticai.twi.tudelft.nl
Lullies, V., Bollinger, H., Weltz, F., 1990. Konfliktfeld Informationstechnik: Innovation als
Managementproblem. Frankfurt a.M.: Campus Verlag.
Majchrzak, A., Wang, Q., 1996. Breaking the Functional Mind-Set in Process Organizations.
In: Harvard Business Review. September-October (pp. 92-101).
Manganelli, R. L., Klein, M. M., 1994. The Reengineering Handbook: A Step-By-Step
Guide to Business Transformation. New York, N.Y.: Amacom.
Manganelli, R., Raspa, S.P., 1995. Business Reengineering Failures. In: Management
Review. July.
Maurer, R., 1996. Beyond the Wall of Resistance: Unconventional Strategies that Build
Support for Change. Austin, Texas: Bard Books Inc.
McCalman, J., Paton, R.A., 1992. Change Management: A Guide to Effective
Implementation. London, U.K.: Paul Chapman Publishing Ltd.
McCoy, T.J., 1992. Compensation and Motivation: Maximizing Employee Performance
With Behavior-Based Incentive Plans. New York, N.Y.: Amacom.
McGregor, D., 1985 (1960). The Human Side of Enterprise. New York, N.Y.: McGraw-Hill,
Inc.
Miers, D., 1995. Advanced Issues in Business Process Reengineering. In: European Business
Process & Workflow Conference: Tools for Building Real World IT Solutions. Frankfurt
a.M.: Conference Proceedings. BIS
Mink, O.G., Esterhuysen, P.W., Mink, B.P., Owen, K.Q., 1993. Change at Work: A
Comprehensive Management Process for Transforming Organizations. San Francisco:
Jossey-Bass Publishers.
Nadler, D.A., Shaw, R.B., Walton, A.E., 1995. Discontinuous Change: Leading
Organizational Transformation. San Francisco, CA.: Jossey-Bass Publishers.
Nevis, E.C., 1987. Organizational Consulting: A Gestalt Approach. Gestalt Institute of
Cleveland Press, Gardner Press: New York.
Nolan, R.L., Croson, D.V., 1995. Creative Destruction: A Six-Stage Process for
Transforming the Organization. Boston, MA: Harvard Business School Press.
Österle, H., 1995. Business Engineering: Prozeß- und Systementwicklung. Band 1
Entwurfstechniken. Berlin-Heidelberg-New York-Tokyo: Springer Verlag.
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Irwin.
Pasmore, W.A., 1988. Designing Effective Organizations: The Sociotechnical Systems
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Peppard, J., Rowland, P., 1995. The Essence of Business Process Re-Engineering. Hemel
Hempstead, U.K.: Prentice-Hall International (UK) Ltd.
Perkins-Reed, M., 1996. Thriving in Transition: Effective Living. New York: Touchstone.
Pfeffer, J., 1992. Managing with Power: Politics and Influence in Organizations. Boston:
Boston, MA.: Harvard Business School Press.
Pfeffer, J., 1994. Competitive Advantage through People: Unleashing the Power of the Work
Force. Boston, MA: Harvard Business School Press.
Ponce-de-Leon, J.A., Rai, A., Melcher, A., 1995. Alternative IT Strategies: Organizational
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Ralston, F., 1995. Hidden Dynamics: How Emotions Affect Business Performance & How
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Schein, E.H., 1995. Kurt Lewin`s Change Theory in the Field and in the Classroom: Notes
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Massachusetts Institute of Technology.
Schneider, W.E., 1994. The Reengineering Alternative: A Plan for Making Your Current
Culture Work. New York, N.Y.: Irwin Professional Publishing.
Schumacher, W.D., 1995. Barrieren bei der Umsetzung des Business Reengineering. In:
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Schumacher, W.D., 1995/1. The Role of the Human Resource Department in the New Order.
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