Curtin Business School School of Management

Unit Outline 5472 Cross-Cultural Communication and Negotiation 580 Semester 2, 2012
Unit study package number: Mode of study: Tuition pattern summary: Credit Value: Pre-requisite units: Co-requisite units: Anti-requisite units: Result type: Approved incidental fees: Unit coordinator: 5472 Internal Seminar: 1 x 3 Hours This unit does not have a fieldwork component. 25.0 Nil Nil Nil Grade/Mark Information about approved incidental fees can be obtained from our website. Visit fees.curtin.edu.au/incidental_fees.cfm for details. Name: Phone: Email: Building: Room: Name: Email: Name: Phone: Email: Htwe Htwe Thein +618 9266 1295 Vicki.Thein@cbs.curtin.edu.au 408 3047F Tanya Finnie T.Finnie@curtin.edu.au Tonia Geneste +618 9266 7292 Tonia.Geneste@cbs.curtin.edu.au

Teaching Staff: Administrative contact:

Learning Management System:

Blackboard (lms.curtin.edu.au)

5472 Cross-Cultural Communication and Negotiation 580 26 Jun 2012 This unit is managed by Dept: School of Management; Faculty: Curtin Business School

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Acknowledgement of Country
We respectfully acknowledge the Indigenous Elders, custodians, their descendants and kin of this land past and present.

Syllabus
This unit examines the most significant issues relating to cross-cultural interaction - the nature of intercultural communication, universal systems, cultural values and shock, verbal and non-verbal communications, etiquette, business and social customs - in a multicultural and interactive class room context. In addition, the syllabus also introduces information relating to negotiations across cultures.

Introduction
Communication is a vital aspect of life. Communication occurs in almost all human endeavours. The way we communicate impacts on how we are perceived by others. Effective communication skills enhance increased understanding of and contribute to harmonious living among family members, friends, communities, and nations. Being able to communicate effectively is an important professional skill in today's business environment. As students and business professionals, your opportunity and appreciation of communication across different cultural groups will reflect the increased nature of globalisation as well as the impact of technological changes that continue apace in the new millennium. Such an environment enriches your experiences of communication in international business contexts. This unit enhances your cross-cultural communication, understanding and skills. The unit outline (this document) gives you important information about the general aims of the unit, texts and references, and details about the assessment, including allocation of marks, grading criteria and submission dates. You are required to read and understand the expectations outlined in this document. Study it carefully, paying particular attention to method of instruction, class times, assessment instructions and submission dates. Information contained in this Unit Outline specifies the requirements for this unit and explains your rights and responsibilities in relation to Curtin University of Technology. I wish you every success in Cross-Cultural Communication and Negotiation 580, and your future studies

Learning Outcomes
On successful completion of this unit students can: 1 Describe and discuss the nature of intercultural communication and negotiations 2 Communicate confidently with people of other cultures in different environments, CLO, 8 3 Examine and reflect on your culture and those of other people 4 Critically review movies/films on cross-cultural issues 5 Reflect on past experiences or critical incidents and compare them to research literature on cultures. Graduate Attributes addressed

Curtin's Graduate Attributes

Apply discipline knowledge Communication skills International perspective
(value the perspectives of others)

Thinking skills
(use analytical skills to solve problems)

Information skills
(confidence to investigate new ideas)

Technology skills Cultural understanding

(value the perspectives of others)

Learning how to learn

(apply principles learnt to new situations) (confidence to tackle unfamiliar problems)

Professional Skills
(work independently and as a team) (plan own work)

Find out more about Curtin's Graduate attributes at the Office of Teaching & Learning website: otl.curtin.edu.au

5472 Cross-Cultural Communication and Negotiation 580 26 Jun 2012 This unit is managed by Dept: School of Management; Faculty: Curtin Business School

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Learning Activities
The unit has a lecture/seminar, followed by tutorial activities. Please see Assessment Details and Unit Study Calendar for further details

Learning Resources
Essential Texts
You will need to purchase the following textbook(s) in order to complete this unit: Chaney, Lillian H. and Martin, Jeanette S. 2010, Intercultural Business Communication, 4th Edition, Pearson Prentice Hall, New Jersey. Reguejo, William Hernandez and Graham, John L. 2008, Global Negotiation, The New Rules, Palgrave Macmillan, New York.

Other Resources
See the blackboard for this unit for additional online resources including lecture overheads and press articles.

Assessment
Assessment Schedule
Task 1 2 3 4 Written Research Report Presentation of Learning Journal In-class Activities Development of a Learning Journal Value % 30 percent 20 percent 10 percent 40 percent TBA TBA TBA TBA Date Due Unit Learning Outcome(s) Assessed 1,4,5 2,3,4 2,3,4 3,4,5

Detailed information on assessment tasks

5472 Cross-Cultural Communication and Negotiation 580 26 Jun 2012 This unit is managed by Dept: School of Management; Faculty: Curtin Business School

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1.

Assessment 1 Written Research Report (Group)

Students are to propose a topic/title for their research project. Suggested topic areas are as follows: Culture and language Individualism and Collectivism Cultural Assumptions and Values Cultural identity Cultural diversity Culture and symbols Intercultural competence Stereotypes Indigenous culture Negotiation with the Japanese Negotiation with the Chinese Negotiation with Indian Students are required to prepare an approximate 3000 word (plus or minus 300 words) Research Report, based on one of the proposed topics above. Research reports are expected to be well-presented (using 12 point font, 1.5 line spacing), well-researched (using a minimum of 15 references from scholarly sources) and written in a scholarly style. Note that the Chicago referencing system is the only acceptable system for written work in this unit. Papers unsatisfactorily referenced will be returned unmarked.

Worth: 30% Due: to be handed in class (please refer to the Unit Study Calendar of this document) Assignment 1 Marking Criteria
Presentation (out of 10) Academic writing Style (out of 10) Referencing (out of 10) Research (out of 10) Structure (out of 10) Analysis (out of 20) Content (out of 30) TOTAL (out of 100) 2.

Assignment 2 Presentation on Learning Journal (Individual)

Based on the media/press articles chosen for the preparation of your Learning Journal, individual students are to make a positive contribution to the final presentation of the Learning Journals. For this assessment task (the presentation), individual students have to choose only ONE of the TWO articles chosen for your Learning Journal. Presentations must be a maximum of 10 minutes. (Time limits will be strictly enforced). Students are encouraged to use overheads (or Power Point) in presentations, and to provide a copy of these slides/overheads for the lecturer in the class at the start of the presentation.

Worth: 20% Due: In class (please refer to the Unit Study Calendar of this document) Assignment 2 Marking Criteria
Research (out of 20) Effective communication of the materials and your analysis (out of 60) Organisation (out of 10) Structure (out of 10) TOTAL (out of 100) 3.

Assessment 3 in-class activities (Individual)

Students are to participate in general class discussions on cross-cultural issues raised in the lectures and tutorials.

Worth: 10%
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4.

Assessment 4 Development of a Learning Journal (individual)

This component is assessed individually. Each student is required to develop a learning journal during the course of the semester to collect TWO articles from local and international press sources (newspapers, journals and magazines etc.). The Learning Journal will include copies of the collected articles, plus a two-page write-up (using 12 point font, 1.5 line spacing) on each article regarding: What the article is about; What are the cross-cultural implications, and; Is there, in your view, any bias towards a particular cultural group etc? Students are also encouraged to discuss their chosen articles in class in an interactive style in order to seek and share views and opinions of and with classmates. Worth: 40%

Due: to be handed in class (please refer to the Unit Study Calendar for further information) Assignment 3 Marking Criteria
Quality of Research and Sources (out of 20) Writing Style (out of 10) Analysis/Content (out of 60) Presentation of the report (out of 10) TOTAL (out of 100)

Fair assessment through moderation

Moderation describes a quality assurance process to ensure that assessments are appropriate to the learning outcomes, and that student work is evaluated consistently by assessors. Minimum standards for the moderation of assessment are described in the Assessment Manual, available from policies.curtin.edu.au/policies/teachingandlearning.cfm

Late penalties
Late Assessment Policy This ensures that the requirements for submission of assignments and other work to be assessed are fair, transparent, equitable, and that penalties are consistently applied. 1. All assessments which students are required to submit will have a due date and time specified on the Unit Outline. 2. Accepting late submission of assignments or other work will be determined by the unit coordinator or Head of School and will be specified on the Unit Outline. 3. If late submission of assignments or other work is not accepted, students will receive a penalty of 100% after the due date and time ie a zero mark for the late assessment. 4. If late submission of assignments or other work is accepted, students will be penalised by ten percent per calendar day for a late assessment submission (eg a mark equivalent to 10% of the total allocated for the assessment will be deducted from the marked value for every day that the assessment is late). This means that an assignment worth 20 will have two marks deducted per calendar day late. Hence if it was handed in three calendar days late and marked as 12/20, the student would receive 6/20. An assessment more than seven calendar days overdue will not be marked. Work submitted after this time (due date plus seven days) may result in a Fail - Incomplete (F-IN) grade being awarded for the unit.

Pass requirements
Students have to achieve 50 and above to pass this unit.

5472 Cross-Cultural Communication and Negotiation 580 26 Jun 2012 This unit is managed by Dept: School of Management; Faculty: Curtin Business School

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Referencing style
Students should use the Chicago referencing style when preparing assignments. More information can be found on this style from the Library web site: library.curtin.edu.au.

Plagiarism
Plagiarism occurs when work or property of another person is presented as one's own, without appropriate acknowledgement or referencing. Plagiarism is a serious offence. For more information refer to academicintegrity.curtin.edu.au.

Plagiarism Monitoring
Work submitted may be subjected to a plagiarism detection process, which may include the use of systems such as 'Turnitin'. For further information, see academicintegrity.curtin.edu.au/students/turnitin.cfm.

Additional information
Enrolment:
It is your responsibility to ensure that your enrolment is correct - you can check your enrolment through the eStudent option on OASIS, where you can also print an Enrolment Advice.

Supplementary/Deferred Exams:
Supplementary and deferred examinations will be held at a date to be advised. Notification to students will be made after the Board of Examiners meeting via the Official Communications Channel (OCC) in OASIS. It is the student's responsibility to check their OASIS account on a weekly basis for official Curtin correspondence. If your results show that you have been awarded a supplementary or deferred exam you should immediately check your OASIS email for details.

Student Rights and Responsibilities

It is the responsibility of every student to be aware of all relevant legislation, policies and procedures relating to their rights and responsibilities as a student. These include: the Student Charter the University's Guiding Ethical Principles the University's policy and statements on plagiarism and academic integrity copyright principles and responsibilities the University's policies on appropriate use of software and computer facilities Information on all these things is available through the University's "Student Rights and Responsibilities website at: students.curtin.edu.au/rights.

Disability
Students with a disability or medical condition (e.g. mental health condition, chronic illness, physical or sensory disability, learning disability) are encouraged to seek advice from Disability Services www.disability.curtin.edu.au. A Disability Advisor will work with you and liaise with staff to identify strategies to assist you to meet unit (including fieldwork education) and course requirements, where possible. It is important to note that the staff of the university may not be able to meet your needs if they are not informed of your individual circumstances.

Recent unit changes

We welcome feedback as one way to keep improving this unit. Students are encouraged to provide unit feedback through eVALUate, Curtin's online student feedback system (see evaluate.curtin.edu.au/info/). Recent changes to this unit include: 1. Participation in class-based activities allocated a mark of 10% since semester 2, 2012 2. New topics for group reports introduced since semester 2, 2010

5472 Cross-Cultural Communication and Negotiation 580 26 Jun 2012 This unit is managed by Dept: School of Management; Faculty: Curtin Business School

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See evaluate.curtin.edu.au to find out when you can eVALUate this unit.

Program calendar
Week Begin Date
9 July 16 July

Lecture/ Seminar
Orientation General Introduction to the unit & Formation of Research Groups

Pre-readings

Tutorial/Other

Assessment Due

23 July

Topic 1 The Nature of Intercultural Communication Topic 2 Universal Systems Topic 3 Cultural Values and Cultural Shock Topic 4 Language Topic 5 Communication Patterns: Oral, Nonverbal and Written Tuition Free Week Topic 6 Etiquette Topic 7 Business and Social Customs Topic 8 Negotiation (1)

Chaney and Martin (2004) Chapter 1 Chaney and Martin (2004) Chapter 2 Chaney and Martin (2004) Chapters 3 & 4 Chaney and Martin (2004) Chapter 5 Chaney and Martin (2004) Chapters 6 & 7

Tutorial discussion on press articles Tutorial discussion on press articles Tutorial discussion on press articles Tutorial discussion on press articles Presentations on Learning Journal by individual students

30 July 6 Aug

13 Aug 20 Aug

27 Sept 3 Sept

Chaney and Martin (2004) Chapter 8 Chaney and Martin (2004) Chapter 9 "The Nature of Negotiation" in Lewicki, R., Saunders, D., Barry, B. & Minton, J.W., Essentials of Negotiation, McGraw-Hill, Boston.

Presentations on Learning Journal by individual students Presentations on Learning Journal by individual students Presentations on Learning Journal by individual students Learning Journals due

10 Sept

17 Sept

24 Sept

Topic 9 Negotiation (2)

Chaney and Martin (2004) Chapter 10

Presentations on Learning Journal by individual students

Research Reports due

5472 Cross-Cultural Communication and Negotiation 580 26 Jun 2012 This unit is managed by Dept: School of Management; Faculty: Curtin Business School

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1 Oct Topic 10 Negotiation (3) & Presentations on Major Reports and Case Studies 8 Oct Revision Chaney and Martin (2004) Chapter 11 Presentations on Learning Journal by individual students

15 Oct 22 Oct 29 Oct

Study Week Examinations Examinations

5472 Cross-Cultural Communication and Negotiation 580 26 Jun 2012 This unit is managed by Dept: School of Management; Faculty: Curtin Business School

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