SELECTION & EVALUATION OF SUPPLIERS & SUBCONTRACTORS

Company Name: ABN / ACN: Web Address: Address: Product/Services: Contract Considered for: Contact Person: Telephone No.: Fax No.: Item 1. Has the financial soundness of the supplier/subcontractor been evaluated? Has the parentage of the supplier/subcontractor been reviewed? Are the supplier/subcontractors partnerships suitable? Yes No N/A Title: Mobile No: Email: Items to Consider Review: International; Australian; Vendor Credit Assessment completed; capability to handle standard payment terms ie cash flow and sustainability; Review: conflict; competitor; depth; industry experience etc. Review: quality and range of their formal partnerships; any informal network to provide additional or specialist resources; Review: current status with Partner Marketing; if not a partner were they, has this been considered previously, is so why did it not go through; is there any requirement to develop a long-term relationship or is it only short term; any strategic advantage of selection the supplier / subcontractor Remarks Score (1-10) Date of Review: Date of Last Review:

Financial / Commercial / Reputation / Culture

2.

3.

4.

Are they a current partner?

SELECTION & EVALUATION OF SUPPLIERS & SUBCONTRACTORS

Item 5. What has been the standard of the supplier / subcontractors interaction to date? Yes No N/A Items to Consider Review: responsiveness; cooperation; commitment; honesty (i.e in giving a reliable assessment of the situation); flexibility; open/friendly; professionalism; integrity; innovative and pro-activeness (i.e in foreseeing problems and finding solution to address the issue); communication in general; Consider history plus current engagement. Review: history; references from clients; known clients not quoted; previous work with competitors; Review: Industry reputation; Customer satisfaction ratings; involvement in industry bodies; main competitors; Review: ethical standards; competitive and Value Added capabilities; an understanding of our business and goals; Review: core competency; level of support and depth is available level 2, level 3, level 4. Certification of staff; prior contract history; industry certification etc. Remarks Score (1-10)

6. 7.

Does the supplier/subcontractor have a good track record? Does the supplier/subcontractor have a good reputation in the market? Is the cultural fit of the supplier/subcontractor in terms of the ability to work with our business. Has the technical competencies of the supplier/subcontractor been evaluated?

8.

Technical Status / Processes 9.

10. Has the quality of the products/services provided by the supplier/subcontractor been evaluated? 11. Is there a need for the supplier/subcontractor to be certified? Review: ISO 9001 and Quality certified, ITIL certified; industry certification; review evidence of certification etc

SELECTION & EVALUATION OF SUPPLIERS & SUBCONTRACTORS

Item 12. Have their processes and procedures been reviewed? Yes No N/A Items to Consider Review: visibility of robust, repeatable, measurable processes for creating deliverables; project tracking and reporting; project team communications; change management and control processes; resource management; project management methodology; do these processes and procedures fit in with our own Review: portfolio assignment; economy of scale across contracts; escalation processes; willingness to invest in long term; Review: Technological or competitive advantage over other competitors; what is unique about this company? Review: size of contract; corporate/government profile; type of contract break fix / managed service / pro-active/reactive; service levels; similar technical solution experience etc Review: staff numbers (breakdown help desk; engineering; project; installation; admin; where based for each; are any critical); locations & nature of each office (sales, development, implementation, support, technical competency centers, logistics); subcontractors (hands and feet); Remarks Score (1-10)

13. Has the suppliers /subcontractors Account Management Plan been reviewed? 14. Have other suppliers / subcontractors been reviewed? Delivery Capability / Support 15. Does the supplier/subcontractors client/contract base suit the proposed project/contract? 16. Does the supplier/subcontractors size and geographic coverage suit the proposed project/contract?

17. Does the supplier/subcontractors proposal address the requirements specified?

SELECTION & EVALUATION OF SUPPLIERS & SUBCONTRACTORS

Item 18. Has the supplier/subcontractors capability in handling the proposed project/contract been considered? Yes No N/A Items to Consider Review: resourcing proposed; dependencies on key individuals; help desk size, skill level, hours of operation, escalation procedures, functions; compatibility of systems such as trouble tickets, MACs, Reporting, Billing; number of services per person; review proposed project/contract to supplier/subcontractors client base; innovative delivery of goods or services e-commerce, Electronic Data Interchange; level of insurance; billing cycle cash flow etc Review: Costs (best in market) against competitors Remarks Score (1-10)

19. Has the cost of the supplier/subcontractor been considered? Additional 20. Others (pls specify)

SELECTION & EVALUATION OF SUPPLIERS & SUBCONTRACTORS

Recommended Remarks: / Not Recommended

Evaluated by: Name: Signature/Date:

Financial / Commercial / Reputation / Culture Item Weighting Score Weighted (1-10) Score 1 2 3 4 5 6 7 8 Total

Technical Status / Processes Item 9 10 11 12 13 14 Weighting Score (1-10) Weighted Score Item 15 16 17 18 19

Delivery Capability / Support Weighting Score (1-10) Weighted Score

Total

Total