Scentsy Family Consultant Guide

Your journey starts here.

United Kingdom

Table of Contents
Welcome to Scentsy Family............................................................................................................1 Your Journey Starts Here................................................................................................................ 2 1 Set Your Goals............................................................................................................................. 4 It All Starts With a Goal......................................................................................................... 4 Promote!.................................................................................................................................. 4 New Consultant Awards....................................................................................................... 5 Shooting Star Award....................................................................................................... 5 Scentsational Start Award............................................................................................. 6 2 Its Time to Party!........................................................................................................................ 7 Your Launch Party................................................................................................................. 7 Build Your Contact List......................................................................................................... 8 Your List of 100............................................................................................................... 9 Booking Parties.................................................................................................................... 10 Host Packets......................................................................................................................... 10 Party Styles.............................................................................................................................11 Host Rewards....................................................................................................................... 12 Perpetual Party Reward...................................................................................................... 12 3 Explore Consultant Tools........................................................................................................ 13 Your Workstation................................................................................................................. 13 Training Centre..................................................................................................................... 15 Your Personal Website (PWS)............................................................................................ 16 Scentsy Family Store........................................................................................................... 17

4 Compensation, Awards, and Policies................................................................................... 18 Compensation: How to Grow Your Income.................................................................. 18 Recruiting New Consultants....................................................................................... 18 Compensation Plan...................................................................................................... 19 Getting Paid...................................................................................................................20 Receiving Payments From Customers..................................................................... 21 International Sales and Sponsoring..........................................................................22 Awards and Recognition....................................................................................................23 Monthly Awards............................................................................................................23 Annual Awards...............................................................................................................24 Top Policies...........................................................................................................................26 Scentsy Family Glossary................................................................................................................28 Have Questions?............................................................................................................................30

Scentsy B.V.
Send Mail to: Prins Hendrklaan 26, 1075 BD Amsterdam, The Netherlands Consultant Support (Toll-free): 080 0917 6204 Email: support.uk@scentsy.com
Refer to the back cover to find contact information for a variety of Scentsy Family departments.

Welcome to Scentsy Family

Welcome to Scentsy Family were so happy youve decided to join us! As a Scentsy Family Consultant, youll soon discover how fulfilling and enjoyable your work can be. Whether youve chosen to join Scentsy Fragrance or Grace Adele, youll be sharing wonderful products and a thriving business opportunity with others. Youll also have the opportunity to grow personally and professionally while working alongside a company that is committed to your success. As you work to grow your business, remember that were always here to help. This Consultant Guide introduces the most important information you need to get off to a good start. Along with the guidelines and practical details you need to run your Scentsy Family business, youll also discover things that motivate and inspire you. And since weve found that Consultants who read this guide thoroughly tend to enjoy greater success in their businesses, we encourage you to spend some time becoming familiar with its contents. Thank you for embarking on this exciting new adventure with us. We cherish your contribution and wish you every success! Warm wishes,

Heidi Thompson Orville Thompson President CEO

The Scentsy Family Mission

To bring value to the world by providing an industry-leading, family-friendly business opportunity selling creative, artistic, high-quality products that Warm and Inspire

the Heart, Enliven the Senses,

the Soul.

The Thompson Family 1

BY JOINING SCENTSY FAMILY, youve started an amazing journey. As a Consultant, youll have the opportunity to reach your goals, earn income, and have a great time doing it. Yet as excited as you are, you may be wondering: Where do I begin? TO HELP YOU GET STARTED, weve gathered the most important information you need to know in this guide. In the following pages, youll learn how to run your business, utilise available resources, and become a successful Scentsy Family Consultant. Just work your way through the steps below and youll be off to a wonderful start!

YOUR JOURNEY STARTS HERE!

Ask your Sponsor. Theyre an amazing resource! Contact Scentsy Family. Were always happy to help! See the back cover.

HAVE QUESTIONS?

Become familiar with some of our most asked-about policies to know how to keep your business in good standing. See page 26. Learn about the awards (and rewards!) you can receive as you grow your business. See page 23.

POLICIES

AWARDS

4.
COMPENSATION

KEEP YOUR BUSINESS FLOURISHING

Recruit new Consultants and make the Compensation Plan work for you! See page 18. Learn how your commissions will be calculated based on your Personal Retail Volume (PRV). See page 20.

1.
SET YOUR GOALS AND STAY MOTIVATED

THE SHOOTING STAR AWARD

Must be earned during your first 15 days as a Consultant. See page 5.

2.
SCHEDULE YOUR LAUNCH PARTY

Aim to achieve new Consultant awards to help jump-start your business and remember, the clock is ticking!

THE SCENTSATIONAL START AWARD

Must be earned during your first 70 days. See page 6. Schedule your launch party within 10 days of becoming a Consultant. Learn the basics of throwing great parties by hosting your own launch party. See page 2. Parties are the key to your business, offering the chance to sell products, book new parties, and share the business opportunity with others.

Log in to and become familiar with your Workstation. The Workstation is your online tool for everything you need to do in your business. Go to workstation.scentsy.uk. See page 13.

YOUR WORKSTATION

3.
YOUR PWS

EXPLORE BUSINESS & PROMOTIONAL TOOLS

Set up your Personal Website (PWS). Customers and guests can view products, join parties, learn more about you, and so much more. See page 16.

TRAINING MORE TOOLS Learn about Scentsy Family Store and other available tools. There are so many resources available to help you succeed! See page 17. CENTRE

T  ake advantage of the trainings in the Training Centre. Youll find inspiration and help for all aspects of your business. See page 15 and look for the Training Centre symbol throughout this guide.

1 SET YOUR GOALS

Before setting your goals, its important to think about why you joined Scentsy Family. 
Did you do it to help supplement your family income? Did you want an opportunity to socialise and sharpen your presentation skills? Or do you simply love the products and have a passion to share them with others? Once you understand your motivations, you can set goals that will help drive your own form of success.

It All Starts With a Goal

First, clearly define your primary goal and write it down. A written goal is proven to have a much higher rate of success. Your Primary Goal: Post your goal in your home office, on the bathroom mirror, or somewhere you can see it every day. Then figure out what it will take to get there. If it looks a little scary on paper, try breaking it up into smaller pieces; then get started with one manageable piece at a time. Its easiest to first decide how many parties you may need to schedule to meet this initial goal. I will schedule parties per week to reach my goal. To get started, try at least 1-2 parties per week for the first 70 days. Tip:  Mark a calendar with the days you can fit parties around family and/or other commitments then youll always know when youre available! Next, determine what other actions will help you reach your goal.

Promote!
As a brand-new Consultant, you earn a 20 percent commission on your Personal Retail Volume (PRV). As soon as you earn a cumulative total of 1,000 points in PRV, you will be promoted to Certified Consultant and begin earning a 25 percent commission thats a 5 percent raise you can earn right away! I will become a Certified Consultant by (date):

goals

New Consultant Awards

Are you ready to enjoy that 5 percent raise? Then make achieving our new Consultant awards one of your earliest goals. Earning these awards will help jump-start your business and put you on the fast-track to becoming a Certified Consultant.

Shooting Star Award

Earn this award by selling 500 points in Personal Retail Volume (PRV) in one brand during your first 15 days as a Consultant. You can accomplish this with just one or two successful parties! Your target date to qualify: (Your enrolment date plus 14 calendar days) When you achieve the Shooting Star Award, youll be eligible to purchase a Shooting Star Enhancement Kit,* which includes deeply discounted product you can use to create amazing party displays! You also earn PRV on the kit, which means that youre paid commission when you purchase it. In addition to qualifying for the kit, youll receive a special Shooting Star charm and charm bracelet. During the qualification period, you can track your progress toward this award on either your Workstation home page or in the Performance tab. You are eligible to earn this award each time you enrol in a Scentsy Family brand.

Colour of charm varies by brand.

* Refer to the Resources tab for current kit options and prices. This one-time offer is only valid for 90 calendar days after the qualification period ends thats 105 days from the date you first enrolled as a Consultant. If you earn the award and would like to purchase a Shooting Star Enhancement Kit, please place your order through your Workstation. If you need assistance, call Consultant Support at 080 0917 6204.

Scentsational Start Award

Earn this award through sales or a combination of sales and sponsoring new Consultants. By focusing on booking parties and sharing the business opportunity, youll be well on your way to qualifying for this award and also build a firm foundation for future success! There are three levels of the Scentsational Start Award; you will be awarded the highest level you achieve during your first 70 days as a Consultant. Day One is the day you enrol and order your Starter Kit. During the qualification period, you can track your progress toward this award on either your Workstation home page or in the Performance tab. You are eligible to achieve the Scentsational Start Award only once as a Scentsy Family Consultant, not once for each brand in which you enrol. If you are enrolled in multiple brands, Personal Retail Volume (PRV) and recruits are accumulated between all brands. Your target date to qualify: (Your enrolment date plus 69 calendar days)

Scentsational Start Award Level 1 To qualify, you need: 1,250 points in PRV or ... Three personally sponsored active Consultants Your rewards include: 40 Product Credit* Scentsational Start lapel pin Certificate of Achievement Scentsational Start Award Level 2 To qualify, you need: 2,500 points in PRV or ...  1,250 points in PRV and three personally sponsored active Consultants Your rewards include: 105 Product Credit* Scentsational Start lapel pin Certificate of Achievement Scentsational Start Award Level 3 To qualify, you need: 5,000 points in PRV or ...  2,500 points in PRV and six personally sponsored active Consultants Your rewards include: 165 Product Credit* Scentsational Start lapel pin Certificate of Achievement Your name in Scentsy Familys quarterly newsletter, Consultant Spotlight  isit the Training Centre for information and tips on how to earn these amazing incentives, V along with more on how to set and reach your goals. And no matter what goals you reach for, keep setting them. Once you meet a goal, set a bigger one!

* The Product Credit for these awards is posted in your Workstation by the 11th of the month following the qualification date. To use the credit, simply select Product Credit on the payment page after placing an order. Certificates, pins, and other items will be sent at the end of the month following the qualification period.

2 Its Time to Party!

 Parties are at the heart of your business. At a party, you will sell products and show others that being a Consultant is something they can do, too! Parties are also a great place to schedule more parties that will keep your business running at full speed. To get your business off to a great start, begin planning your launch party today!

Your Launch Party

Your launch party is the grand opening of your business. Its the perfect opportunity to gain your very first customers and Hosts so you can schedule more parties and continue to share the products and business opportunity. Because youre the Consultant and the Host at your launch party, you earn the Host Rewards! (For more information see page 12.) And once you breeze through your launch party, youll realise how easy it is to translate your love of the products into a fabulous party experience for your future Hosts and their guests. Heres a checklist that can help you get started: Before Your Launch Party  Choose a date for the party. We recommend hosting your launch party within 10 days of becoming a Consultant.  Set up your party on the Workstation, under the Orders tab. When you do this, your party becomes visible on your Personal Website (PWS). (For more on how to use the Workstation, see page 13.)  Create a guest list using your List of 100. (Learn how on page 8.)  Invite guests using postcards, or by phone, email, Facebook, etc. Be sure to over-invite generally, one out of three guests will actually attend.  Create a display using items from your Starter Kit.  Label catalogues and other business materials with your contact information. (Templates for personalised labels are available in the Resources tab.) Your Starter Kit contains catalogues, invitations, and order forms; each item becomes more valuable when labeled with your contact information.  Prepare Host Packets to give out to future Hosts. (For more information, see page 10.)  Prepare a short presentation and practice it.  Bring pens, order forms, and a calendar marked with your availability so you can book new parties at a glance!

party

During Your Launch Party Relax and be yourself.  Tell everyone why you love the products!  Explain Host Rewards to help book more parties. (For more tips on how to book parties, see page 10.)  Ask everyone you speak with if they are interested in hosting a party and earning Host Rewards of their own.  Show others how fun and easy it is to be a Consultant, and share more about the opportunity with any guests who show an interest. After Your Launch Party  Call guests who couldnt attend to see if theyd like to place an order before you close the party they can even shop on your PWS.  Close your party and enter party orders on your Workstation. For help entering orders, work with your Sponsor or visit the Training Centre. Label products with your contact information and deliver orders.  isit the Training Centre for more launch party tips and instructions on how to enter your V first order!

Build Your Contact List

Its amazing how many people you actually know! Use the List of 100 on the next page to start building a list of contacts you can use to create your launch party guest list. Write down all the names that come to mind in the following categories: Friends and family  Your spouses friends and family  School friends (yours and/or your childs) Teachers  Someone who loves fragrance, or fashion  Contacts you know through your children Your co-workers Your spouses co-workers  Church or community contacts Someone who travels  Someone who wants extra income  Social media friends near and far (friends who dont live in your area can still shop your party online!) Neighbors and acquaintances

If you dont get to 100 names right away, dont worry! Continually add to your list, and keep in touch with those listed. Every six months, you may want to check in with your contacts to see if theyd like to place an order, host a party, or learn more about the business opportunity.

Your List of 100

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66

67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100

Booking Parties
We cant state it enough: Parties are essential to your business. And every party, including your launch party, is a great place to generate more bookings. Here are a few tips that will help you fill your calendar in no time.  Talk about Host Rewards. As a Consultant, Host Rewards are one of the most powerful tools you have when encouraging someone to book a party: Once theyve seen and fallen in love with the products, all thats left is to tell them how they can get theirs free! (For more information on Host Rewards, see page 12.)  Share party options. Theres a party type for every Host and every location from living rooms to cyberspace! (For more information on party options, see page 11.)  Have Host Packets ready. These will help your Host be ready for the party. (For more information on Host Packets, see below.)  Know your open dates. Always have your calendar on hand and be prepared to schedule a party whenever and wherever you are.  Offer your next available date. This keeps the excitement high, and theres no rule that says you need two weeks to prepare for a party! Most people know on Thursday if they are available the following Tuesday. Get referrals. Ask everyone for referrals. Even if someone isnt interested in hosting a party, they probably know someone who is. Overbook! Always schedule more parties than you think you need to reach your monthly income goals. Visit the Training Centre for more party tips! 

Host Packets
Before the party, give your Host a packet of information to help them prepare. Include: Catalogues Order forms Hosting brochures Postcard invitations  Your business cards Youll find each of these items in your Starter Kit. If you run out of any of these business supplies, you can reorder them by placing a Scentsy Family Store order from the Orders tab in your Workstation.

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Party Styles
There isnt just one way to party! When it comes to experiencing our products, you and your Host can work together to choose the perfect party style. And no matter which style your Host prefers, Host Rewards work the same theyll get free and half-price products with each qualifying party.  Home Party  With a home party, your Host will provide the location, invite friends and family, and supply simple refreshments. Then youll share the products and business opportunity, interest others in hosting a party, and show everyone how much fun you get to have as a Consultant! Open House Party  For an open house, your Host will invite guests to drop by at their convenience during a two- to three-hour window. You wont give one big presentation, but instead give several mini presentations. Guests can browse products and mingle at their leisure. Basket Party (Scentsy Fragrance only) While it may not offer the full social experience of a home party, a Scentsy Fragrance basket   party is the perfect alternative for guests-on-the-go. Provide your Host with a beautiful display basket full of product samples, order forms, and all the information theyll need, to share with as many people as they like. After 10-14 days, collect the basket and completed order forms and enter the orders into your Workstation! Adding Outside Orders to a Party Encourage your Hosts to maximise their Host Rewards by collecting orders from guests who cant attend. Guests can also join a party on your Personal Website (PWS) and place their orders there. You can find party games and other helpful party tools in the Resources tab on your Workstation.

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Host Rewards
Your Hosts will do almost all of the prospecting for you, and deserve to be rewarded generously. With our Host Rewards, they have the chance to earn free products and half-price items for their own shopping! Host Rewards are one of the main reasons why people choose to host a party, which makes them one of the most powerful tools you have to grow your business. Here are some of the key details you need to know:  The product or discounts awarded to the Host are paid for by Scentsy Family. Discounts and free product will not come out of your commission. Host Rewards do not count toward Personal Retail Volume (PRV).  To earn Host Rewards, your Host must throw a qualifying party of at least 150 in sales, excluding shipping and handling. There is a Host Reward fee of 4 charged to the Consultant if all of the half-price items earned at a party are not redeemed. If your Host doesnt use them all, take advantage of the discounts yourself! The chart below details the benefits a Host can earn through the Host Rewards program.

HOST REWARDS
Guest Sales* Free Product Half-Price Items 150-249 10% 1 250-399 10% 2 400-999 15% 3 1,000+ 15% 4

Always encourage your Host to collect outside orders before and after the party, and also invite guests who cant attend in person to join the party and place an order through your Personal Website (PWS). Any orders collected before you close the party still count toward their Host Rewards!

Perpetual Party Reward

A Host can continue to earn rewards even after their party: If one of their guests signs up to host a party, your Host will receive an additional half-price item when they attend that party! We call it the Perpetual Party Reward, and its a great way to motivate your Host to help you book parties.

12 12
* Host Reward levels are VAT inclusive.

3 Explore Consultant Tools

The Scentsy Family offers a variety of tools to help you run your business and keep it growing! Keep reading to learn more about the Workstation and Training Centre, your Personal Website (PWS), Scentsy Family Store, and brand-specific tools.

Your Workstation
One of your most important business tools is the Workstation. Youll use it to place and track orders, set up parties, track your sales and income, get information on news and events, manage your customers and contacts, and more! To log in to your Workstation: 1. Go to workstation.scentsy.co.uk. 2. Enter your Consultant ID number and the password you selected during the enrolment process. 3.  Once you are logged in, you can toggle between different Scentsy Family brands (if enrolled in multiple brands) and available languages by clicking Select Brand/Country/Language in the upper-right corner of the home page.

tools

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Navigating the Workstation The information in your Workstation is organised into various categories, which appear as tabs that run across the top of the page. Heres a quick look at what youll find: Home Tab The Home tab takes you to your home page, which hosts personal and team information, order history, incentive trackers, and breaking news. News Tab The News tab provides up-to-date product and company news along with breaking announcements. We recommend you check it daily to stay informed on the things that matter most to your business! Account Tab The Account tab lets you view and edit your profile and personal information, sign up for other Scentsy Family brands, and manage any optional monthly subscriptions. You can also access and edit your Personal Website (PWS) from this tab. Contacts Tab The Contacts tab houses your contact and customer information, including each individuals purchase history and any indicated interests, like hosting a party or joining your team! Orders Tab The Orders tab is where you place all your customer orders. In this tab, you can also place orders for business materials such as catalogues, party dcor, and advertising supplies by clicking on Scentsy Family Store. You can then track your order status and history by looking under My Orders. Team Tab The Team tab allows you to view the annual financial trends of your team along with team top Sponsors and sellers. Events Tab The Events tab is where you go to learn about and register for events, including our annual Scentsy Family Reunion, training events, incentive trips you can earn, and more! Performance Tab The Performance tab details your monthly sales and team performance so you have the information you need to stay on track and reach your goals. You can also go to this tab to run a variety of reports detailing the performance of your team. Resources Tab The Resources tab includes a variety of tools for growing your business, from party games to print-your-own business cards. You can also look up frequently asked questions, download high-resolution images of products, brush up on Policies and Procedures, and much more. Communication Tab The Communication tab offers an easy way to communicate with your teammates, customers, and contacts each month. Support Tab The Support tab gives you access to help when you need it. Use this tab to submit a support ticket when you have a question, problem, or concern. While our Consultant Experience Representatives may also be reached by phone or email, submitting a support ticket is the fastest way to get the help you need.

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The following links located in the upper-right corner of your Workstation provide further helpful content: Scentsy Select With Scentsy Select, you can enjoy exclusive discounts on the items you need most for your business and personal life. These discounts are available to all Scentsy Family Consultants. Scentsy Family Forum Do you have ideas or questions youd like to discuss with a fellow Consultant? Visit the Scentsy Family Forum at MyScentsy.com/forum to communicate and share! Pay Portal Log in to the Pay Portal to learn how to track and transfer your funds and get paid! (For more information on the Pay Portal, see page 20.)

Training Centre
The Training Centre is an invaluable resource for gaining knowledge and business expertise. In the New Consultant tab of the Training Centre, youll find videos designed to help you get your business off to a great start. The Business Building tab of the Training Centre contains information on sales, personal development, parties, leadership, and much more! You can find the link to the Training Centre in the upper-right corner of your Workstation.

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Your Personal Website (PWS)

With your customisable Personal Website (PWS), you can share your story, promote products, collect online orders, announce open parties, recruit new Consultants, and so much more. Your PWS is available in English, French, German, Polish, and Spanish just direct your French-, German-, Polish-, and Spanish-speaking clients to select their language in the link in the top-right corner of the website, next to the flag. When you join any of the Scentsy Family brands, you get a FREE three-month subscription to your own PWS! After your three free months, you can keep your PWS for a subscription fee of 10, VAT inclusive, per month. (If you sell more than one Scentsy Family brand, your first PWS subscription is 10, VAT inclusive, per month after the free three months; additional subscriptions are each 5, VAT inclusive, per month after the free three months.) To keep your website, go to the Account tab on your Workstation and update your subscription. You can cancel your subscription at any time. Although the subscription is optional, you are required to have at least one PWS subscription to sponsor new Consultants, build a team, and sponsor or sell internationally. (For more information about international opportunities, see page 22.) You can manage or sign up for subscriptions in the Account tab of your Workstation. Customising Your PWS Take some time to personalise your PWS. You can access and edit your PWS from the Account tab by clicking on Edit My Personal Website. From the Account tab, you also have the option to change how your name or phone number displays on your PWS. Just click on Edit My Profile, type your preferred display name or phone number into the space provided, and save your changes by clicking on Save Profile Updates. Doing this allows you to add a business partner or spouses name, the name of your corporation, or a nickname. Tip:  Add a link to your PWS to your email signature and social media pages to help direct friends, family, and other potential customers to your site. Once they start to browse, they might just fall in love with the products or the opportunity!

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Scentsy Family Store

Scentsy Family Store is an online store for all your business supply needs, no matter which brand(s) you sell, including business and branding tools to attract new customers, hosts, and recruits. Products include:  Catalogues, postcard invitations, hosting and recruiting brochures Apparel to help you brand your business Car vinyls, business cards and other customisable items to help you promote your business Tool sets focused on home parties, recruiting, fundraisers, and other sales areas Products to help you build effective displays for your parties As a new Consultant, you are automatically eligible for the PowerLaunch programme, which offers access to the most effective Scentsy Family Store tools at a discount for your first 70 days!* Once you reach Director, you can shop the Director Gallery for exclusive leadership products and support tools to help you lead your team. To shop Scentsy Family Store, visit the Orders tab of your Workstation.

PowerLaunch discounts are ONLY available for your first 70 days when ordering from Scentsy Family Store in your Workstation. * PowerLaunch discounts are NOT available as part of a party order. Pricing and/or availability of all PowerLaunch items are subject to change without notice.

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4 C  ompensation, Awards, and Policies

 Now that youve set goals, started planning your launch party, and explored some of our best Consultant tools, its time to learn how youll earn compensation and be paid, earn well-deserved rewards, and keep your account in good standing.

Compensation: How to Grow Your Income

The Scentsy Family Compensation Plan offers commissions based on your Personal Retail Volume (PRV) along with leadership bonuses you earn as you build your team. PRV, rank, and commissions are determined at the Scentsy Family level, which means that whether you sell one brand or multiple brands, PRV points add up between all commissionable products you sell. As a new Scentsy Family Consultant, you will earn a 20 percent commission on your PRV. As soon as you earn a cumulative total of 1,000 points in PRV, you will be promoted to the rank of Certified Consultant and begin earning a 25 percent commission. Thats a 5 percent raise you can earn right away! And as you advance from Certified Consultant to Lead Consultant to SuperStar Consultant and beyond, youll earn even more from the sales of your team members. (For more details, see the Compensation Plan on page 19.) In addition, you will earn a Monthly Sales Award bonus of an additional 5 percent commission on your PRV if you reach 2,000 PRV points in any given month!

Recruiting New Consultants

If you subscribe to a Personal Website (PWS), you can sponsor new Consultants and build a Scentsy Family team. As a Scentsy Family Consultant, you are eligible to sponsor new Grace Adele or Scentsy Fragrance Consultants, no matter what brand(s) you sell yourself. This allows your recruits to choose the brand theyre most passionate about and still join your team! Here are a few things to keep in mind when recruiting:  New Consultants must be at least 18 years of age at the time of their enrolment.  New Consultants must be U.K. citizens or residents with authorisation to work as an Independent Consultant if enroling in the U.K. New Consultants must have a valid National Insurance Number or Passport Number.  New Consultants must accept the Independent Consultant Agreement (ICA) and purchase a Starter Kit for the brand in which they enrolled. When someone is ready to join your team, ask them to go to your PWS, click on the Join My Team link, and follow the enrolment steps. Your new recruit will need a debit or credit card to pay for their Starter Kit during the enrolment process.

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flourish

Compensation Plan
Take a few minutes to study the Compensation Plan detailed below. Your level of compensation is determined by your own rank and the title(s) of the Consultant(s) in your frontline. You will advance in rank as you grow your monthly sales and build your team. Once you meet the monthly requirements listed in the Responsibilities columns for any given rank, you will promote to that rank. Your compensation is based on that rank as long as you continue to meet the monthly requirements detailed in the Compensation Plan.

COMPENSATION PLAN
Monthly Title

Frontline Escential or Certified Consultant TWV Bonus

* Lifetime Personal Retail Volume; must be attained before rank advancement.

Bonus from Personal Wholesale Volume

Frontline Lead Consultant TWV Bonus

Frontline Star Consultant TWV Bonus

2nd Generation Director TWV Bonus 4% 4%

SuperStar Director Star Director Director SuperStar Consultant Star Consultant Lead Consultant Certified Consultant Escential Consultant

500 500 500 500 500 500 1,000*

80,000 30,000 10,000 6,000 2,500 1,000

10,000 6,000 2,000

3 3 3 3 2 1

4 2

25% 25% 25% 25% 25% 25% 25% 20%

9% 9% 9% 7% 4% 2%

9% 9% 9% 7% 4% 2%

7% 7% 7% 5% 2%

5% 5% 5% 3%

2% 2% 2%

3% 3% 3%

3% 3% 3%

5%

RANK

RESPONSIBILITIES

REWARDS

To determine what percentage commission and bonuses you will earn in a given month, first find your rank for the month listed in the Rank column. Youll find commission and bonus information for that rank listed within the same row in the Rewards columns. Note that in addition to the commission you earn on your PRV, there are multiple bonuses you can earn based on your team performance. So as you work to grow your business, remember that building your team is just as important as selling product. For definitions of Compensation Plan terms, see the Scentsy Family Glossary on page 28. Visit the Training Centre for in-depth Compensation Plan training.

3rd Generation Director TWV Bonus

1st Generation Director TWV Bonus

Frontline Director (Q) TWV Bonus

Group Wholesale Volume (GWV)

Team Wholesale Volume (TWV)

Personal Retail Volume (PRV)

Active Frontline Consultants

First Generation Directors

PRV is a global point system convertible to local currency using a peg rate, calculated by the formula tax exclusive price / PRV. The current peg rate for the U.K. is 1 PRV:0.833.

Frontline SuperStar Consultant TWV Bonus

Commission from Personal Retail Volume

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Getting Paid
Here are the details youll need to know: Calculating Commissions Scentsy Familys Compensation Plan is designed to support multiple countries. Thats why commissions are paid based on Personal Retail Volume (PRV) rather than currency. In other words, Scentsy Family uses points instead of pounds when determining commissions earned. This allows Scentsy Family to maintain a single Compensation Plan across multiple countries. Once commissions and bonuses are calculated using the points in PRV earned, the figures are then converted to the appropriate currency. To pay commissions, Scentsy Family uses a calculation that includes a peg rate to convert PRV to local currency. The peg rate is set for a period of time and does not correspond to any currency exchange rate. The current peg rate for the U.K. is 0.833. To calculate your monthly commission: (Your PRV Points) x (Your Commission Percentage) x (Your Countrys Peg Rate) = Commission in Pounds To find the PRV points you earn for each product you sell, check out the United Kingdom Price List in the Resources tab of your Workstation Scentsy Family Pay Portal As a Scentsy Family Consultant, you receive a Pay Portal account where your commissions and bonuses are loaded each pay day. You can access your Pay Portal account by clicking the Pay Portal link on your Workstation or visiting ScentsyPay.com. From your Scentsy Family Pay Portal account, you may transfer your earnings to up to two personal bank accounts. For more information on the Pay Portal, go to the Training Centre or the FAQ section of the Pay Portal home page. If you sign up for more than one Scentsy Family brand, your commissions will still go to the same Pay Portal account.

Visit the Training Centre for more Pay Portal information.

Pay Days Commissions and bonuses for each month are loaded to your Scentsy Family Pay Portal account by the end of the 11th day of the following month; if the 11th falls on a weekend or bank holiday, commissions will be paid on the next business day. For an order to be included in the following months commission payment, it must be submitted during the qualifying month prior to 11:59 p.m. (PT) on the last day of the month. For example: Any qualifying sales during the month of April earn a commission payment by 11 May. Ranks and titles are updated when commissions are paid.

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Value Added Tax (VAT)

Non VAT-Registered Consultants/Customers Value added tax (VAT) is imposed on the purchase of Scentsy products and services. The VAT rate applicable on products ordered is the rate of the country where the products will be shipped. The VAT rate applicable for services such as International Service Fees and PWS subscriptions is the rate of the country where Scentsy is located. The prices displayed in the UK catalogues are inclusive of VAT. VAT-Registered Consultants If you are registered for VAT, you need to provide your EU VAT number(s) to Scentsy. You may have done this during the enrolment process or you may do so at any time by emailing support.uk@scentsy.com. Once submitted, your VAT number(s) will be verified by Scentsy through the European Commission. Following the VAT number verification, compliance with VAT reporting and remittance on orders will be the Consultants responsibility, not Scentsys. VAT will be collected by Scentsy on all products ordered for customers through Scentsys payment processor on the Workstation and remitted by Scentsy to the appropriate taxing authorities. For products and subscriptions sold to VAT-registered Consultants, no VAT will be charged. The Workstation will generate a unique invoice with the information necessary for fulfilling the Consultants reporting obligation. Go to the Resources tab on your Workstation for further information regarding VAT. Tip: W  e recommend setting up a separate cheque account exclusively for your business so you do not comingle funds between your personal and business accounts. This will help you track business expenses and follow your financial progress.

Receiving Payments From Customers

Although you may accept payment from customers in whatever form you choose, please keep in mind all payments from Consultants to the Scentsy Family must be made via credit/debit card. We do not accept cash, money orders, or checks from either Consultants or customers. Card Payments Make sure to gather all requested information on the order form: name, card number, expiration date, and security code. The Scentsy Family accepts Visa, MasterCard, American Express, and Discover. Keep in mind that receiving a customers card information is a sacred trust, so treat that trust with care. Your customers card information will be transmitted to the Scentsy Family at the time you place the order online. You will not be running the card yourself; the Scentsy Family will process all card payments through the Workstation. Shipping Charges Shipping is free for qualifying party orders within the United Kingdom. Orders shipped directly to customers will incur a charge. Scentsy will not ship to the following locations: Guernsey, Jersey, Sark, or The Isle of Man. Customers can find shipping charges listed on the order forms. Refer to the Shipping Charts found in the Resources tab for full information.

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International Sales and Sponsoring

As a Scentsy Family Consultant, you have the option to sponsor and/or sell internationally in countries where Scentsy Family is present. Your home country is the country you specified during the enrolment process. Your home Region is the Scentsy Family Region your home country is located in. To sell and/or sponsor outside of your home country but within your home Region, you must agree to an In-Region International Service Fee. To sell and/or sponsor outside of your home Region, you must agree to an Out-of-Region International Service Fee. You are also required to enrol in a country-specific International Sales and/or Sponsoring Agreement when you agree to an International Service Fee. Once you have accepted a Scentsy Family International Service Fee, there is no additional cost to enrol in country-specific International Sales and/or Sponsoring Agreements within that Region. The combination of an International Service Fee and a country-specific International Sales and/or Sponsoring Agreement provides the following services:  Currency conversions and tax collection related to your sales and/or the sales of your downline that take place outside of your home country.  Personal Website (PWS) translations into local languages and currencies.  Country-specific product offerings, pricing, and shipping (where applicable).  Ability to sponsor new Consultants in that country.  Access to the Workstation for that country, which includes training materials, country-specific Policies and Procedures, and other tools to help you grow and lead your team outside your home country.

International Service Fees help to cover the administrative costs involved with bonus payouts and currency conversion, and must be collected to process your bonus(es) on downline sales outside of your home country. If any of your downline has volume outside of your home country/Region, you may want to keep applicable International Service Fees in effect on a monthly basis. International Service Fee: In-Region Price: 5 per month, VAT inclusive If youd like to sell and/or sponsor outside of your home country, or if you have out-of-country downline that you expect to earn bonuses on, you must agree to an In-Region International Service Fee and enrol in the country-specific International Sales and Sponsoring Agreement. You must have a country-specific International Sales and Sponsoring Agreement for each country in which youd like to do business. International Service Fee: Out-of-Region Price: 10 per month, VAT inclusive If youd like to sponsor Scentsy Family Consultants outside of your home Region, or if you have out-of-Region downline that you expect to earn bonuses on, you must agree to the Out-of-Region International Service Fee and enrol in the country-specific International Sponsoring agreement. You must have a country-specific International Sales and Sponsoring Agreement for each country in which youd like to do business. To agree to an International Service Fee, go to My Subscriptions in the Account tab on your Workstation.

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Awards and Recognition

You work hard to make your business grow and you deserve to be recognised for your efforts! Thats why we offer a variety of monthly and annual awards that reward your superior work and also encourage your growth and success.*

Monthly Awards
Monthly awards are given by Scentsy Family to all Consultants who qualify. Each award may be earned numerous times. All monthly awards are earned at the Scentsy Family level through sales and/or recruiting in any or all brands. If a Consultant hasnt already earned one through the Shooting Star Award, a Scentsy Family charm bracelet will be sent with the first charm a Consultant achieves. Top Sales of the Month by Brand Qualifications: This award is given monthly to the top three Consultants in each title in each brand with the highest Personal Retail Volume (PRV) points in one calendar month. Titles are determined by the Consultants title at the beginning of the month. Your rewards include: Recognition in Scentsy Familys quarterly newsletter, Consultant Spotlight Money bag charm

Sponsor of the Month by Brand Qualifications: This award is given to the top Consultant in each title and each brand with the most personal enrolments in one calendar month; a minimum of three new recruits is required. In the case of a tie, the combined PRV of the new recruits will be used as a tie-breaker. Your rewards include: Recognition in Scentsy Familys quarterly newsletter, Consultant Spotlight Sponsoring charm

Lifetime Personal Retail Volume (PRV) Award Qualifications: This award is given to Consultants for every 10,000 points in Lifetime PRV earned. Only one charm may be earned per month. Your rewards include: Charm for every 10,000 points in PRV earned Charm for every 50,000 points in PRV earned Charm for every 100,000 points in PRV earned Recognition in Scentsy Familys quarterly newsletter, Consultant Spotlight

* Scentsy Family reserves the right to change or add new forms of Consultant recognition. In the case of business partners or spouses working under the same Consultant account, only one award item (bracelet, pin, trophy, etc.) will be given per qualifying account.

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Shooting Star Trainer Award Qualifications:  Having a frontline recruit achieve the Shooting Star Award Your rewards include:
Colour of charm varies by brand.

 20 credit per recruit who achieves the Shooting Star Award  Recognition in Scentsy Familys quarterly newsletter, Consultant Spotlight, when three or more frontline recruits achieve the Shooting Star Award within one month  Shooting Star Trainer charm

Monthly Sales Award Qualifications: 2,000 or more points in PRV in one calendar month Your rewards include:  Monthly Sales Award bonus of additional 5 percent commission on your PRV  Recognition in Scentsy Familys quarterly newsletter, Consultant Spotlight, for first-time achievers  Sales charm

Annual Awards
Unless otherwise specified, annual awards are given by Scentsy Family to all Consultants who qualify. The qualification period for these awards is 1 May through 30 April; winners are announced at the annual Scentsy Family Reunion. All annual awards are earned at the Scentsy Family level through sales and/or recruiting across any or all brands. Annual Sales Excellence Award Qualifications:  Annual PRV of 30,000 points or greater Your rewards include:  Recognition at the annual Scentsy Family Reunion and in Scentsy Familys quarterly newsletter, Consultant Spotlight  Personalised trophy  833 bonus

Annual Mentor Award Qualifications:  Personally sponsor 14 or more new Consultants who enrol and achieve the title of Certified Consultant or higher during the qualification period Your rewards include:  Recognition at the annual Scentsy Family Reunion and in Scentsy Familys quarterly newsletter, Consultant Spotlight  Personalised trophy  21 bonus per Certified Consultant; 42 bonus per Lead Consultant or higher

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Shining Star Award Qualifications: This award is given to the one Scentsy Family Consultant per Region who contributes the most to fulfilling the Scentsy Family mission and/or who best exemplifies the values we strive to represent. The winner will be selected by Scentsy Familys executive team. Nominations must be made by another Scentsy Family Consultant or a Host, and submitted in writing to the home office or by email to support.uk@scentsy.com. Submissions must be dated by 30 April of the current year. You can find the nomination form in the Resources tab on your Workstation. Your rewards include: A personalised trophy  A special feature article in Scentsy Familys quarterly newsletter, Consultant Spotlight  Recognition at the annual Scentsy Family Reunion

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Top Policies
Below youll find a summary of some of the most asked-about Scentsy Family policies. Although these include some of our most important policies, we recommend you read the full Policies and Procedures, which can be found in the Resources tab of your Workstation, under Scentsy Family Documents. Understanding Scentsy Familys Policies and Procedures is an important part of running your business. By becoming and acting as a Scentsy Family Consultant, you agree to the Independent Consultant Agreement (ICA), which includes the Scentsy Family Policies and Procedures as currently in effect and as changed, revised, or modified in the future. Retailing and Warranties  Scentsy Family products come with a lifetime replacement warranty for manufacturing defects not resulting from regular wear and tear and a 30-Day Satisfaction Guarantee to all customers for any reason.  Scentsy Family products cannot be sold in a retail store, including mall kiosks, nor may you do cooperative advertising and/or promotion with retail entities.  You may sell Scentsy Family products in the country in which you enrolled on a cash-and-carry basis at fairs, shows, expos, and other temporary events. Please review the fairs and shows policies to make sure you follow best practices for these events. E-commerce and Web Marketing  The brand names Grace Adele, Scentsy, or any derivatives cannot be used in a domain name/URL, email address, nickname, or online alias.  You may not list or sell Scentsy Family products on eBay, other online auction sites, or any online retail store or e-commerce site, nor may you enlist or knowingly allow a third party to do so.  Advertised product pricing promoted through e-commerce, web, and other marketing vehicles must reflect Scentsy Family pricing as provided in catalogues and promotional materials. Advertising and Promotion  When marketing your business, your efforts must promote the good reputation of Scentsy Family. You must avoid discourteous, deceptive, misleading, or unethical practices.  You must sell products in their original packaging and may not repackage, relabel, or alter the products or labels in any way other than adding a personalised sticker.  If you want to use a Scentsy Fragrance or Grace Adele logo in your marketing efforts, you must use the Independent Consultant logo. You may not use the corporate logos.
corporate logos
PANTONE 5483

PANTONE 207

independent consultant logos

PANTONE 876

Full-color

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Policy for Cancellation Accounts that do not generate sales resulting in 150 points or more in PRV in at least one calendar month within any contiguous three-calendar month period, will be cancelled for inactivity. Cancellation for failing to meet these sales requirements will become effective on the first day of the month immediately following the three month period. In order to meet these PRV requirements you must be able to demonstrate that you have complied with Section 11.1 of the Independent Consultant Agreement. If a Consultant doesnt reach 150 PRV for two months, a checkmark will appear in the third month in the Will Cancel column in the Performance Report until 150 PRV points are earned. The 150 points in PRV can come from individual customer orders, party orders, or online orders made through your Personal Website (PWS). For additional information, see Section 13 in the Policies and Procedures.

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Scentsy Family Glossary

active  A Consultant is considered active if they have at least 150 points in Personal Retail Volume (PRV) during the monthly commission period. Consultants within your downline must meet this criteria to count toward the active frontline requirement listed on the Compensation Plan. bonus  The amount paid out to leaders (Lead Consultants and above) as a percentage of Personal Wholesale Volume (PWV) on personal sales and the Team Wholesale Volume (TWV) of downline Consultants sales. brand  One of the several product brands within the Scentsy Family of brands owned by Scentsy, Inc. and its affiliate companies worldwide. These brands currently include Scentsy Fragrance, Velata, and Grace Adele. commission  The compensation paid to a Consultant for the personal sales of commissionable products.

Compensation The various levels of compensation you can earn as you advance to different  Plan Consultant levels. This plan is used across multiple Scentsy Family brands and countries. current  A Consultant is considered current if they have at least 150 points in Personal Retail Volume (PRV) in one month during a consecutive three-month period. Director (Q)  The title assigned to any Director, Star Director, or SuperStar Director once they have not qualified for the Director rank for three consecutive months. This title may only be held for a total of three months.

downline  A Consultants frontline and all Consultants enrolled under their frontline. frontline  All Consultants in the first level of a Consultants downline. Generally, these are the Consultants you personally recruit. generation  A term used to describe the relationship of Directors to each other within a group.

group  A Consultant and everyone in their downline. Group Wholesale  The sum of the Personal Wholesale Volume (PWV) of each person in a group. Volume (GWV) home country  The country you specified during the enrolment process. level  How your downline is organised and the distance of each downline Consultant from you. peg rate  A calculation applied to Personal Retail Volume (PRV) to convert PRV points to local currency to pay commissions. The peg rate is derived by dividing the local sales price of a selected product before tax into the global PRV for that product. The current peg rate for the U.K. is 0.833, which means 1 point in PRV equals 0.833 in retail sales, with the exception of Host Rewards. Perpetual Party  If a guest at a party books his or her own party, the original Host will receive an Reward additional half-price item if they attend that qualifying party. Personal Retail  The point value of commissionable products you sell. If enrolled in more than Volume (PRV)  one Scentsy Family brand, Personal Retail Volume (PRV) will accumulate between brands. PRV is a global point system convertible to local currency using a peg rate. The current peg rate for the U.K. is 0.833. For PRV values per product see the United Kingdom Price List in the Resources tab.

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 Personal Wholesale 75% of the point value of commissionable products that you sell. Volume (PWV) (PRV) x (0.75) = PWV Personal Website  When you join any Scentsy Family brand, you get a FREE three-month (PWS)  subscription to your own Personal Website (PWS), which will help you promote your business, collect online orders, announce online parties, and recruit new Consultants. After the first three months, you can maintain your first PWS subscription for a fee of 10, VAT inclusive, per month; additional brands are 5, VAT inclusive, per month. rank  The qualification level at which the Consultants compensation will be determined from month to month. roll up  When a vacancy occurs in a downline organization due to the cancellation of a Scentsy Family business or a Consultant losing their downline, everyone shifts up one level: The first level (or frontline) of the cancelled Consultant now becomes the first level (or frontline) of the cancelled Consultants Sponsor, or of the next downline-eligible Consultant in their upline. Scentsy Family  The name used to identify the various brands of products owned by Scentsy, Inc. and its affiliated companies worldwide. Scentsy brands currently include Scentsy Fragrance, Velata and Grace Adele. Scentsy Family A grouping of countries defined by Scentsy. Region  Sponsor  The Consultant who includes you in their frontline; generally, this is the individual you enrolled under to become a Scentsy Family Consultant. Starter Kit  A collection of tools necessary to start your business. This kit is required as part of your enrolment as a Consultant in each Scentsy Family brand. team  A Consultant and their downline, excluding any Directors in their group and those Directors downlines. Team Wholesale The sum of the Personal Wholesale Volume (PWV) of each person on a team. Volume (TWV) 

title  Generally, the highest rank achieved by a Consultant to date. A Consultants title only changes by advancement, except in cases of Directors not meeting Director rank requirements or loss of downline. Training Centre  A centralised location for all training content available to Scentsy Family Consultants. Access the Training Centre by clicking the link in the upper-right corner of your Workstation home page. Workstation  This is the heart of your business. You will use it to place and track orders, set up your events, track your sales, get information on news and events, and much more. You can log in with your Consultant ID number or username and password at workstation.scentsy.uk.

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Have Questions?
 If you have a question or issue not addressed below, we recommend contacting your Sponsor first. Its important to develop a relationship with your Sponsor. And who better to help you than someone with first-hand experience as a Consultant? Were also happy to help! Submit a support ticket through the Support tab of your Workstation for the fastest response, or refer to the back cover to find contact information for a variety of Scentsy Family departments.

Commonly Requested Information

Below youll find some of the most commonly requested information. Shipping Times Scentsy Family policy is to ship your order within 10 business days of the date the order is submitted. Shipping times will vary throughout the month as the load on the shipping department fluctuates. Most of the time, orders placed the first and last weeks of the month ship more slowly than orders placed during the middle of the month. You can check the shipping status of your order by viewing your Order History, located on the home page of your Workstation. If your order has not shipped within 10 business days, submit a support ticket. Back Orders If your order status indicates PBO, a back order situation exists. As soon as the product is available, it will be shipped to you. Once all back-ordered products are shipped, the status will change to Shipped and a new tracking code will be assigned. Replacements for Broken, Damaged, or Defective Items Scentsy Family will replace broken, damaged, or defective items. To return a broken, damaged, or defective item, please submit a support ticket or call Consultant Support with the following information: Consultant ID number, order number, customer name, description of the product defect, and address where the replacement should be shipped to. A Consultant Support Representative will enter the replacement order and ship the replacement product. If an item is defective or damaged during shipment, Scentsy Family is accountable for all shipping charges and will send a return shipping label to use in sending back the damaged/defective item. On replacements where returning the defective product is required, Scentsy Family does require that a temporary debit be placed against your Product Credit account until the defective product is received by Scentsy Family, at which time this debit will be removed. If the product hasnt been received within 30 days, the value of the product will be deducted from your commission.* Payment Processing Dates for Monthly Subscriptions Personal Website (PWS) and International Service Fee subscription payments are processed each month on the anniversary day of your enrolment.

* To exchange an undamaged product, you (or, if you prefer, your customer) will be held accountable for return shipping charges. If you are returning undamaged product to Scentsy Family that was returned to you by a customer, Scentsy Family must receive that product within 30 days from when you received the merchandise from your customer.

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NOTES

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NOTES

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Scentsy Contact Information

Support Tickets If you have an issue or question for Consultant Support, please submit a support ticket through your Workstation. To submit a support ticket:  Go to the Support tab on your Workstation.  Click on the Start a Support Ticket link on the left navigation bar.  Select a Primary Category based on your issue. If no category is appropriate, please select Other.

 Select a Secondary Category, if applicable.  Add a title and describe your issue in the most detailed manner possible. Click Create Ticket at the bottom of the screen.

Consultant Support Representatives will answer all support tickets in the order they are received. Check back in the Support tab, in the left navigation bar, to see if your issue has been resolved or needs further input. Consultant Support Email: support.uk@scentsy.com Toll free: 080 0917 6204 08:00 to 16:00 (GMT), Monday through Friday

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