DEVAKI SRINIVASAN San Francisco Bay Area, Cupertino, CA 95014 Analyst ____________________________________________________________________________

CANDIDATE HIGHLIGHTS 8+ years of professional experience with 6+ years at Cisco Systems as an Analyst. Extensive background in requirements gathering, working with the business and IT teams, devise plans, wrote BRDs, conduct BAT, UAT, GAP analysis, and reporting. Worked for IWE LDC and has been a part of more than 10 go live releases as a business analyst. Experienced in preparing as-is process documentation, to-be process documentation. Well versed with AIM/SDLC/Agile Methodologies and Integrations .Experienced in preparing end-user documentation, conducting end-user training and Project Management. Strong sense of ownership, initiative and work ethic. Ability to influence and build relationships with people across all levels and organizations. Excellent communications skills, with the ability to synthesize, simplify and explain complex problems to different types of audience. PROFESSIONAL SUMMARY Strong knowledge of identifying Requirement Specifications and Use Cases. Creative, determined, well organized and self-motivated with strong communication and excellent co-ordination skills with offshore and onsite. Quick learner and able to work independently as well as a team member Experience working with SCRUM and Agile methodologies. Understanding of DMAIC, Six Sigma, PLC concepts. Superior analytical skills, both quantitative and qualitative. Superior structured problem solving abilities. Effective communicator who can work well within extended teams. Bug Tracking Tools: BugZilla, JIRA, Mercury Quality Center, Rational ClearQuest, Rally Data Analysis Apps: R, SAS, SPSS, Matlab, Minitab Data Analysis Tools: SQL, Hive, Pig Predictive Analysis: predictive analytics (SAS, SPSS) and data modeling (R, Matlab). Web Analytic tools: Omniture Site Catalyst, Google Analytics, Web Trends, Net Suite Unica. Google Analytics, Yahoo's IndexTools, Omniture, Coremetrics, MixPanel, Flurry Project Management Tools : Rally, Microsoft Project Planning, Jira, Confluence, MS office. Products: SABA LMS 5.4, Liferay Portal 5.4, Cisco Quad, Interwoven Team Site 6.5, Cisco Quad 2.1, Metrics that Matter (MTM) CORE COMPETENCIES Requirements Gathering and Process Mapping Workshops Usability Engineering Business Requirements documentation Solution Assessment and Validation End User Support Business Analysis Planning and Monitoring User Acceptance Testing/Business Acceptance Testing Training coordination User Support Documentation Conducting Training Sessions Qualitative and Quantitative Analytical Skills Structured Problem solving skills LMS Subject Matter Expertise for the Learning Business Business Process flow diagrams Identifying use cases Collaboration and Working across Global teams Data Analysis using Software Tools Preparing Instructional Design and Training Material PROFESSIONAL EXPERIENCE Learning & Development Topic on IWE http://iwe.cisco.com/web/ldsg Position: IT Business Analyst Sep 2007 to Present Responsibilities: Analyze and provide a solution to migrate Engineering catalog and Sales University to the Native Learning Management system. Design the User Interface as per Industry Standards and evaluate features contributing to user experience. Design a reporting dashboard showcasing the community usage across cisco fiscal quarters based on business process and transactions defined. Act as a learning specialist and drive requirements based on the SABA LMS 5.4 Lead Collaboration Projects through Ciscos Standard Development Lifecycle. Identified opportunities to leverage Ciscos technology.

Facilitated review sessions with functional owners and end-user representatives. Participate in end to end implementation planning including project management, issue management, communication and change management Key Accomplishments: Worked with the Engineering and Sales Teams in identifying the requirements so that the Learning catalog from Engineering Catalog and Sales University could be migrated to the Native Employee Learning Management system on IWE. Acted as a liaison between the business users and IT teams. Documented business functional requirements. Authored user training material and conducted training session for the customers and stakeholder teams. Verified that the solution provided meets the business needs. Managed business owned deliverables on system projects. Partnered with IT in communicating the business requirements, identifying the solution. Facilitated user acceptance testing, prepared UAT test scripts and participated in business acceptance testing sessions and provided user acceptance signoff. Supported HR business functional and related E-learning modules. Evaluated features contributing to user experience and conduct research to identify product and customer requirements and evaluating customer experience. Worked with Engineering and product teams to help define user experience goals and metrics. Managed cross-functional teams within IT vendor resources working offsite, communicated requirements and managed deliverables for all business owned projects. Tracked the work-packets based on project schedule. Education Management System http://glms.cisco.com Position: IT Business Analyst September 2007 to Present Responsibilities: Performed BAT/UAT of the application and coordinating activities with the stakeholder teams. Performed Backend Testing of the Run Time Sync up job designed to make the courses / offerings created in EMS to flow to LCMS through the Operational Data Store (ODS) Coordinating activities with the search team and building an Enterprise based Learning Search requirements. Key Accomplishments: Prepared functional specifications based on SABA 5.4 system translating the business requirements to system requirements. Acted as a SABA 5,4 SME in guiding the business teams for building and designing solutions from the business stand point. Gathering requirements from the business stakeholders and composed them into a product specification document. Worked on reporting and metrics generation for the system usage. HR Mobile Application, Cisco Systems Position: IT Business Analyst June 2009 to May 2010 Responsibilities: Prepare functional requirements documentation translating the stakeholder needs to more granular system components. Perform unit testing to ensure that the deliverables match the requirements. Participated in BAT, UAT of the application. Coordination of the testing and entering defects in Rally and getting them fixed. Ensured integrity of data used across Information Management. Analyze trends across geographies, market segments and customers and perform deep-dive analysis and work closely with product teams (SABA LMS, Liferay Portal , TeamSite, Microsoft Fast Search). Key Accomplishments: Provide a search solution based on FAST Search Technology leveraging the existing framework and identifying the mobile fields to be incorporated into the existing search framework, Built an Enterprise based learning search system that provides a consolidated view of all the available courses in the learning system facilitating the process of registration and launching content. Worked on Adhoc reports requested by the management for decision making process based on quarterly learning activity and traffic on the application. These reports were prepared to show case the product performance.

Learning Content Management System http://wwwin-tools.cisco.com/elearning/cms/tagger/find.htm Position: IT Business Analyst Sep 2008 to May 2009 Responsibilities: Written Business specification document outlining the requirements of the system from the business perspective. Perform Functional Testing of the Metadata flow from the Operational Data store to the Learning Content Management System through run time sync up job in the UAT/BAT testing Perform Functional Testing of the Content Publishing tool which uses Interwoven Team site Implementation and deploy metadata to the My learning Network Database using a Preview Server Performed thorough backend testing of the Oracle 8 g database writing SQL nested queries Facilitated UAT/BAT testing and coordinating activities between the Biz and the IT teams. Key Accomplishments: Identified business needs and issues. Conducted process discussion and white board discussion sessions with the stakeholders to understand the key issues they face and nailed them down to granular business requirements. Provided a subject matter expertise and guiding the stakeholders on the requirements trying to map them against the system specific features. Networking Academies, Cisco Systems http://cisco.netacad.net Position: IT Business Analyst September 2007 to August 2008 Responsibilities: Worked with the stakeholder teams and prepared business requirements document. Interacting with the Business teams in refining the requirements and perform UAT testing of the application and prepared UAT test scripts. Confluence, Microsoft One Note, Microsoft Visio 2005 for updating the data model and environment diagrams. Key Accomplishments: Analyzed the usage of networking academies and the certifications. Determined the issue behind voucher certification and designed an easier process of voucher distribution to facilitate student registrations for voucher based courses. Identified the issues existed on the APAC theatre and provided solution based on the theatre for easy registrations to certifications. Relational Tithe, CA www.relationaltithe.com Position: Product Manager January 2007 to August 2007 Responsibilities: Involved in the redesign of existing site into web2.0 version of site that is in development still at http://relationaltithe.com/StagingRT/ Studied the existing site to understand the concept as there were no clear functional specs available in the beginning of project Reviewed full functional specs, and ensured that the test cases for Discussion Room and Redistribution Room map to the Business Requirements. Accomplishments: Performed Data Mining of the MySQL 5.0 and gathered data to support Business Decisions Kiwanja.net, CA www.kiwanja.net Position: Product Manager March 2006 to December 2006 Responsibilities: Analyzed business requirements and participated in design review of screens and fields for front end During design phase, identified anomalies or inconsistent field representations on frontend Reproduced bugs and worked closely with developers in fixing and verifying bugs Accomplishments: Managed an entire offshore team comprising of 5 developers and 4 Testers and tracked the project schedule based on time on budget. Worked closely with the Users-Edge, CA

www.users-edge.com

Position: Product Manager November 2003 to February 2006 Responsibilities: Analyzed the business requirements and wrote ensured that the test cases covered the specs for pre v1.0.0.0 Involved in Creating test plan as per the business and technical requirements Analyzed the user requirements, attended change request meeting to document changes and implemented procedures to test changes Involved in Analysis of an existing system (v1.0.0.0) Performed queries on the database using SQL to check user records for Organizers and Reminders Accomplishments: Managed an entire offshore team comprising of 5 developers and 4 Testers and tracked the project schedule based on time on budget. EvergreenPoker, CA www.EvergreenPoker.com Position: Product Manager November 2002 to October 2003 Responsibilities & Accomplishments: Worked on coming up with the product specification for enhancement requests to integrate with backend game engine from 3rd party provider Key Accomplishments: Managed an entire offshore team comprising of 5 developers and 4 Testers and tracked the project schedule based on time on budget. EDUCATION San Jose State University, San Jose, CA Masters in Software Engineering Management, Focus: Change Management Business strategies in the Software Industry, University of Madras, India Bachelors in Computer Science and Engineering
www.linkedin.com/in/devakisrinivasan/