/J9/11 Personal Privacy

TO: File / j
FM: John Raidt I
RE: Phone calls from aircraft hijacked on 9/11 as per Concordance

4/8/04 / !

UAL 93 / |

Call #1: (LINDA GRONLUND TO ELSA STRONG): According to Dicki Macy

Grondlund told Strong much more specific information than: Strong indicates. TO DO:
(LISTEN TO TAPE OF PHONE CALL; ASCERTAIN IF STRONG TALKED TO
GRONLUND OR WHETHER IT WAS JOST THE TAPED INFORMATION;
FIND OUT WHY MACY BELIEVES THAT STRONG WAS GIVEN MORE
SPECIFIC INFORMATION FROM GRONLUND THAN STRONG SAYS SHE
DIP-INCLUDING THE WHITE HOUSE REFERENCE), (note: there was only one
302 in concordance and ACS for Dicki and Robert Macy).

Call #4: (ED FELT TO WESTMORELAND 911 (JOHN SHAW): TO DO: CONFIRM
THAT THE CALL WAS FROM FELT NOT "WART.*

Call #6: (FLIGHT ATTENDANT TO I l& FLIGHT ATTENDANT'S

WIFE)—Found out that! Admitted to the FBI (265A-NY-280350-302-97478) that
no such phone call took place. He made up the story to receive a refund on a flight he
had purchased, (note: this bogus story referenced an attack on Camp David)

Call #12: (MARTINEZ TO LOPEZ): Found out that the FBI did IV Lopez (265A-NY-
280350-302-111535; 265A-NY-280350-302-62621). Lopez denies receiving any call or
message from her friend Martinez on 9/11. Lopez said she was stuck on the subway and
never made it to work. Telephone logs say that Lopez' office was called from UA 93—
an airphone call that lasted 138 seconds. Lopez noted that because her office was so
close to the WTC they received a lot of calls that morning, and that it's possible Martinez
was put on hold and never left a message: TO DO: CONSULT JOHN TAMM.

UA77

Call # 1: (OLSON TO LORENZO) Found out that the FBI did interview Mercy Lorenzo
(265A-NY-280350-302-4082; 265A-NY-280350-302-22171) but the information is
sparse and repeats the "gun." Reference. TO DO: INTERVIEW LORENZO TO
FIND OUT IF SHE'S SURE THE CALLER SAID "GUN" and "SERGEANT".
(note: find out if she is as an air phone operator or a cell phone operator).

GENERAL TO DO: LISTEN TO TAPES/OR REVIEW TRANSCRIPTS OF THE

FOLLOWING CALLS TO CONFIRM INFORMATION PROVIDED:
 1. 175 passenger Sweeney's voice message for his wife Julie Sweeney (Tape and/or
transcript).
2. 175 call from Mr. Lee Hanson to Easton, Police
3. 77 Emergency call from Barbara Olson to AT&T operator Mercy Lorenzo (Tape
and/or transcript—were any of the AT&T and GTE lines taped?)
4. 93 Phone call from Flight Attendant Cece Lyles to her husband Lome.
5. 93 Phone call of passenger Ed Wort to Westmoreland
County, PA 911. (Westmoreland official John Shaw said he took notes. We need
to see these)
6. 93 Phone call message from Linda Gronlund to her sister Elsa Strong

4/6/2004

The following data was derived from the complete set of FBI 302 files derived from a
search using the following terms:

SEARCH TERMS:

• phone call AND flight AND 175/77/93

• phone AND call AND flight AND 175/77/93
• cell phone AND flight AND 175/77/93
• cell AND call AND flight AND 175/77/93

* Each flight number listed in the last field was checked independently
** For some odd reason inputting 11 in the flight number field would search and return
175 instead of 11. Need to check with FBI on this.

DATA POINTS.

Eight data points for each phone call:

A. From whom to whom

B. Type of call: cell or airphone
C. conversation or message
D. Time and duration of call
E. What information was shared
F. was the call tape recorded
G. 302 reference
H. Notes regarding anomalies, questions and required follow-up

UA FLIGHT 93
1. A) Passenger Linda Gronlund to her sister Elsa Strong
 B)??
C) Message left on Voicemail
D) 9:47 lasting one minute according to time stamp on message machine
E) According to Elsa's FBI Interview, Linda's message said "aircraft was being
hijacked by terrorist and they had a bomb... The terrorist also stated that they
had already taken down the World Trade Center" According to another
witness (Dicki and Robert Macy) Elsa told them that Linda had said: "The
terrorists repeated that they were all to be killed and that the pilot had redirected
the plane. The terrorists told them that the plane was going to the White
House."
F) Phone call was recorded by Elsa.
G) 265A-NY-280350-302-4080; 265A-NY-280350-302-1123; 265A-NY-
280350-302-25851; 265A-NY-280350-302-4082

H) NOTES: NEED THE TRANSCRIPT AND CONFIRM TIME/DURATION.

WE NEED TO RECONCILE THE TAPE WITH THE DIFFERING ACCOUNTS
(ELSA's 302 AND THE 302 OF HER SISTER-IN-LAW).

2. A) Passenger Mark Bingham calls his aunt Kathleen Brady Hoglan and his
mother Alice Hoglan (at the same number: P~ "|.
B) GTE Airphone j
C) Conversation i
D) Time: 9:44 a.m. according to Alice who looked at the cfock as she ran to the
phone/Duration: was estimated by Alice and Kathleen to b£ three minutes.
E) According to Kathleen and Alice, Bingham said: "I'm 0n United Airlines,
Flight 93. It's being hijacked...the plane's been taken over by three guys. They
say they have a bomb" As related to FBI from Kathleen ajid Alice.
F) No tape mentioned in 302. i
G) 265A-NY-280350-302-4069; 265A-NY-280350-302-63761

H) NOTES: CONFIRM TIME AND DURATION OF CALL WlTH CELL PHONE

RECORD !

3. A) Passenger Marion Britton called her boyfriend Freji Fiumano

B) Borrowed Cell Phone (718) 805 0388 j
C) Conversation I
D) Time: Between 9:30-9:45 |
E) According to Fiumano, Britton told him that "herplaice was hijacked...the
hijackers had cut two passengers throats...she knew that two planes had
crashed into the WTC." \) No tape mentioned hi 302

G) 265A-NY-280350-302-25306 |

H) NOTES: CONFIRM TIME AND DURATION OF C^LL WITH CELL

PHONE RECORD. j

9/11 First
Responder/Family
Privacy
4. A) Passenger Ed Wort (SPELLING) calls John Shaw, telecommunications
officer (911) for the Department of Public Safety 911, Westmoreland County,
Pennsylvania. Wort is calling from bathroom aboard plane.
B) Cell Phone (732) 241-6909
C) Conversation
D) Time: 9:57 a.m. according to Westmoreland DPS/Duration: ??
E) According to the 911 officer John Shaw, Wort repeated several times that the
plane was being hijacked. (38710) "he believed the aircraft was going down,
and that some sort of explosion had occurred aboard the aircraft... there was
white smoke somewhere on the plane "(17823)
F) Call was recorded; Shaw made notes of the call (transcript of tape: 265A-NY-
280350-302-4889).
G) 265A-NY-280350-302-38710;265A-NY-280350-302-17823; 265A-NY-
280350-302-107608; 265A-NY-280350-302-3725.

H) NOTES: CONFIRM SPELLING OF WORT; REPORT OF EXPLOSION IS

UNIQUE; WHAT WAS WHITE SMOKE LIKELY TO BE; FBI TOLD
COMMISSION THEY FOUND NO TRACE OF EXPLOSIVES; CONFIRM
THAT FBI INDEED CHECKED FOR EXPLOSIVES; TRANSCRIPT OF
TAPE (265A-NY-280350-302-4889) DOESN'T SAY ANYTHING ABOUT THE
EXPLOSION OR WHITE SMOKE—NEED TO RECONCILE; NEED TO
GET COPY OF TAPE AND FULL TRANSCRIPT; NEED TO GET COPY OF
SHAW'S NOTES.

5. A) Passenger Todd Beamer (sitting next to a flight attendant feeding him

information) talks with GTE airphone operator Lisa Jefferson
B) GTE airphone
C) Conversation
D) Time: began at approximately 9:45 and ended at 9:36 (sic) according to
Jefferson(reconcile) /Duration: ??
E) According to Jefferson Beamer said. "The airplane is about to be
hijacked...three individuals, two wielding knives, the third with a bomb
strapped to his waist with a red belt, were preparing to take over the flight."
Jefferson said she spoke with Beamer for 7 minutes before "the two hijackers
armed with knives entered the cockpit, securing the door behind them. The
third hijacker with the bomb remained in the main cabin with the passengers
after closing the privacy curtain between First Class and Economy class" After
a short period Beamer stated "the aircraft maneuvered erratically and continued
to do so." He stated that "the aircraft was turning around." At 10:00 Beamer
said that "the passengers were about to attack the hijackers." Beamer said "the
hijackers knew they were on phones and 'didn't seem to care.'"
F) No tape indicated
G) 265A-NY-280350-302-95630; 265A-NY-280350-302-95682
 •9/11 Personal Privacy

H) NOTES: NEED TO CONFIRM TIME AND DERATION OF CALL FROM

GTE RECORDS; SEE IF JEFFERSON TQ6K NOTES; SEE IF CALLS TO
G T E OPERATORS WERE TAPED. / M l

6. A) Unknown Male flight attendant calls his friend | [(according

to third party Dee Ann Freeman) / / j
B) cell phone / / i
C) Coversation / / I
D)UNK / / |
E) According to Freemanr Tstated tha| the flight attendant aboard the
aircraft had told him "take care of my wife and kids. I'm a dead man. We're
being hijacked" Freeman said thai [also bentioned talking to the flight
attendant's wife who had reported receiving a catl from her husband aboard the
flight as well. According to FreemanJ laccount of the wife's call was as
follows: "The Captain and in-flight crew had been gathered in the back of the
plane, that the captain was held by a hijacker with a blade to his neck...they
were going to Camp David... They threatened to cut the Captain's throat with a
box cutter if the crew attempted to intervene....the Captain said 'I'd rather have
my throat cut.' Or something to that effect."
F) No tape indicated
G) 265A-NY/280350-302-20230

H) NOTES; WE NEED TO DETERMINE IF THE FBI INTERVIEWED

I |OR THE FLIGHT ATTENDANT'S WIFE; WHO WAS THE
FLIGHT ATTENDANT; WE NEED TO RECONCILE THIS STORY OF THE
PILOT BEING HELD IN THE BACK.

7. A) four calls from passenger Thomas Burnett to his wife Deena Burnett
B) Cell phone call
C) Conversation
D) Time: approximately 9:30 according to Deena Burnett/Duration:
E) According to Deena Burnett, Mr. Burnett stated: "The plane had been
hijacked. The hijackers claimed to have a bomb..a passenger had been knifed.'"''
Burnett called a second time 10 minutes later and asked his wife: "Haveyou
heard about any other planes." Deena tells him about the WTC. Burnett asked:
"Were they commercial planes." Five minutes later Burnett calls back again:
"The passenger that had been knifed had died... 'they' were in the cockpit."
Burnett called a fourth time: "a group of us are getting ready to do something."
F) No tape indicated
G) 265A-NY-280350-302-535

H) NOTES: COFIRM TIME AND DURATION WITH CELL PHONE

RECORD FOR EACH OF THE FOUR CALLS.

8. A) Flight attendant Cece (CHECK SPELLING OF FIRST NAME) Lyles

called her husband Lome
 B) Cell Phone
C) Conversation
D) Time: 9:58 a.m. according to voicemail Duration: believe it was up to
grounding because Lome heard screaming and then phone went dead.
E) From transcript: "My plane is being hijacked...they are forcing their way
into the cockpit...they forced their way into the cockpit...it feels like the plane is
going down."
F) Phone message was tape recorded by home voicemail machine (FBI has tape
and transcript: TP 0026; TP 0730; TP 419)
G) 265A-NY-280350-302-53207; 265A-NY-280350-TP-4854; 265A-NY-
280350-302-53207; 265A-NY-280350-TP 0026; 265A-NY-280350-TP-0730;
265A-NY-280350-TP-419)

H) NOTES: CONFIRM SPELLING OF CECE'S FIRST NAME; WE NEED

TO OBTAIN TAPE AND TRANSCRIPT; GET TIME AND DURATION OF
CALL FROM CELL RECORDS.

9. A) Phone call from Passenger Nacke to his Wife (NOTES: CALL NEVER
WENT THROUGH. CALLER STARTED TO LEAVE MESSAGE BUT
GOT CUT OFF BEFORE HE COULD)

10. A) Flight attendant Sandy Bradshaw called her husband Philip

B)UNK
C) Conversation
D) Time: A little before 10 am according to Philip; Duration: UNK
E) According to Philip, Philip told her about the WTC. Sandy stated: "...saw the
hijackers carrying knives as weapons. All three of the hijackers put red
headbands on their heads as they were hijacking the plane... hijackers went up
to the front of the plane... all passengers and flight attendants were in the rear
of the plan...the pilots were not in the back of the plane...the passengers were
getting hot water out of the galley and were going to rush the hijackers."
Toward the end of the conversation Sandy said "Everyone is running up to First
Class" and she hung up the phone.
F) No tape indicated
G) 265A-NY-280350-302-95686

H) NOTES: THIS ACCOUNT IS AT ODDS WITH THIS THIRD HAND

REPORTING ABOUT THE PILOT BEING HELD IN THE BACK OF THE
AIRCRAFT WITH A KNIFE TO HIS THROAT. NEED TO CONFIRM TYPE
OF CALL, TIME AND DURATION.

11. A) Passenger Jeremy Click calls his mother-in-law Joanne Makely and wife
Lyzbeth. As Mr. and Mrs. Click talk, Ms. Makely immediately calls 911 via
her cell phone.
B) GTE airphone
C) Conversation
 D) Time: Approximately 9:30 according to Ms. Makely and Mrs. Click (prior to
WTC towers falling. Duration: approximately 15-20 minutes according to Ms.
Makely and Mrs. Glick.
E) Joanne immediately calls 911 via her cell phone. "Flight 93 had been hijacked
by three 'Iranian-looking' males, with dark skin and bandanas...one of the
males stated that he was in possession of a bomb in a red box and one was
armed with a knife. ..the hijackers had herded the passengers into the rear of
the plane and told them that if they did not crash into the World Trade Center
they would blow up the plane.,.One of the hijackers told the passengers to call
their loved ones. The three hijackers then entered the cockpit. He and four
other male passengers were contemplating "rushing" the hijackers... Jeremy
replied they did not have guns."
F) No tape indicated for call from Glick to Makely/Glick; Makely call to 911
should have been taped.
G) 265A-NY-280350-302-11722

H) NOTES: TIME ON MAKELY CELL PHONE CALL TO 911 SHOULD

PLACE TIME OF PHONE CALL FROM JEREMY GLICK; DOES FBI
HAVE A TAPE OF THE MAKELY 911 CALL—IF SO WE NEED
TAPE/TRANSCRIPT.

12. A) GTE airphone call from passenger Wilesca Martinez to Angela Lopez.

(NOTES: DID THE FBI INTERVIEW ANGELA LOPEZ TO SEE WHAT

MARTINEZ TOLD HER. SHE WAS IN PUERTO RICO WHEN THEY
WENT TO FIND HER. WE NEED INFORMATION ON THIS).

GENERAL NOTE: THIS WORK-UP OF CALLS FROM UAL 93 DOES NOT

INCLUDE THE PHONE CALL TO UAL SAMC IN SAN FRANCISCO.
COMMISSION INTERVIEWED THESE INDIVIDUALS INDEPENDENTLY.

AA FLIGHT 77
1. A) Phone call from UNK female (probably Barbara Olson) asking the AT&T
operator to connect her to I [(probably Ted Olson). Before being
patched through to the number Barbara talked with the operator Mercy
Lorenzo.
B)UNK \) Conversation \K

passenger" had told Lorenzo that "Hijackers were ordering passengers to move
to the back of the plane and were armed with guns and knives"
F) No tape indicated
G) 265A-NY-280350-302-22170; 265A-NY-280350-302-4082; 265A-NY-
280350-302-22171 \1 Personal Privacy
H) NOTES: THERE IS NO INDICATION THAT THE FBI INTERVIEWED
LORENZO—DID THEY AND WHAT DID SHE SAY, PARTICULARLY ABOUT
THE GUN REFERENCE; WAS LORENZO AN AT&T AIRPHONE OPERATOR
OR CELL PHONE OPERATOR; WERE THESE OPERATOR CALLS TAPED;
DID FBI FOLLOW-UP ON HER "GUN" REFERENCE; THE GUN MENTION IS
AT ODDS WITH TED OLSON'S STORY; DETERMINE IF THEl I
NUMBER WAS TED OLSON; WHAT WAS THE TIME AND DURATION OF
THIS CALL. LORENZO SAID THE CALLER'S HUSBAND RESIDED IN DC
AND WAS A "SERGEANT" (rather than SOLICITOR).
/9/11 Personal Privacy

2. A) Flight attendant Renee May calls her parents Ronald and Nancy May
B) Airphone (Renee's cell phone was 410 935-4315).
C) Conversation
D) Time: 9:12 EDT according to AA airphone usage record 265A-NY-280350-
302-41864) \) According to Mr. and Mrs. May, Renee

hijacked...there were six hijackers.., 'they' had been moved fa the back of the
plane" Renee asked her mother to call AA and gave her three numbers to call.
The Mays called one of the numbers and talked to Patty Carson: | |
I . I
F) No tape indicated
G) 265A-NY-280350-302-39718

H) NOTES: GET EDT TIME OF CALL AND CONFIRM TYPE OF CALL, TIME
OF CALL AND DURATION.

3. A) Passenger Barbara Olson twice calls her husband Ted Olson

B) UNK (Barbara's cell number was 202 365-5889); AA airphone usage records
indicate that Barbara tried to call using airphone at 9:18 a.m.)
C) Conversation
D) Time: Approximately 9:00 a.m. according to Ted Olson; Duration: 1 minute
according to Ted Olson
E) According to Ted, Barbara stated that "Her plane ad been hijacked...they
had knives and box cutters...they put the passengers in the back of the plane."
Then the call was cut off. According to Ted Olson, Barbara called back shortly
after being cut-off and said: "pilot had announced that the plane had been
hijacked. Olson told his wife that two planes had been hijacked and hit the WTC.
The call was then cut off.
F) No tape indicated
G) 265A-NY-280350-302-30777

H) NOTES: SEE IF BARBARA'S CELL PHONE NUMBER HAD ANY CALLS

PLACED DURING THIS TIME; WHY SO FEW CALLS FROM AA 77.
 UA FLIGHT 175

1. A) Passenger Brian Sweeny contacts his mother Louise Sweeney

B) Cell phone
C) Conversation
D) Time: 8:58 according to Louise who looked at her stove clock when she
took the call.
E) According to Louise Sweeney: "The planes passengers were thinking of
storming the cockpit"
F) No tape recording indicated
G) 265A-NY-280350-302-46330

H) NOTES:

2. A) Passenger Brian Sweeney contacts his wife Julie Sweeney

B) Cell phone
C) Voicemail message
D) Time: 8:58 according to answering machine: Duration:
E) "Plane had been hijacked."
F) Tape recording indicated
G) 265A-NY-280350-302-46325

H) NOTES: DOES FBI HAVE TAPE/TRANSCRIPT OF THIS CALL

3. A) Passenger Peter Burton Hanson twice calls his father Lee Hanson
B) UNK
C) Conversation
D) Time: sometime after 9:00 a.m. according to Mr. Lee Hanson; Duration:
E) According to Lee Hanson, Peter Hanson stated that"/ think they've taken
over the cockpit...an attendant has been stabbed... and someone else up
front may have been killed. The plane is making strange moves. Call United
Airlines." Lee Hanson hung up and called the Easton police to report the
problem. A few minutes later Peter called Lee Hanson back and stated: "It's
 getting bad, Dad,.,a stewardess was stabbed..,they seem to have knives and
mace...they said they have a bomb...It's getting very bad on the
plane...passengers are throwing up and getting sick...the plane is making
jerky movements,..! don't' think the pilot is flying the plane.,.I think we're
going down...I think they intend to go to Chicago or someplace and fly into
a building."
F) No tape recording indicated, but Lee Hanson's call to the Easton, CT police
might have been taped.
G) 265A-NY-280350-302-9269

H) NOTES: LEE HANSON TOOK TWO SHEETS OF NOTES DURING THE

CALL—SEE IF THE FBI HAS THESE AND REVIEW; SEE IF CALL WAS
CELL OR AIRPHONE.

TAPES TRANSCRIPTS

7. 175 passenger Sweeney's voice message for his wife Julie Sweeney (Tape and/or
transcript).
8. 175 call from Mr. Lee Hanson to Easton, Police
9. 77 Emergency call from Barbara Olson to AT&T operator Mercy Lorenzo (Tape
and/or transcript—were any of the AT&T and GTE lines taped?)
10. 93 Phone call from Flight Attendant Cece Lyles to her husband Lome.
11. 93 Phone call of passenger Ed Wort to Westmoreland
County, PA 911. (Westmoreland official John Shaw said he took notes. We need
to see these)
12. 93 Phone call message from Linda Gronlund to her sister Elsa Strong