Professional Documents
Culture Documents
Content
A. About GFF B. How the GFF Program Works Enrollment Receiving Card Earning Miles Redeeming Miles C. GFF Membership Tier D. GFF Member Benefits E. Earning Miles Calculation - GA F. Earning Miles Calculation - Partner G. Spending Miles Calculation - GA H. Spending Miles Calculation - Partner I. Glossary of Terms J. Terms and Conditions K. Frequently Asked Questions L. Contact Addresses 1 2 3 4 5 7 9 12 14 19 23 25 27 30 41 44
A. About GFF
Frequent Flyer Program Most of the leading airlines of the world have a frequent flyer program in appreciation of their loyal customers, where customers who participate in the program can earn miles from their flights, which can then be exchanged for free flights. In addition to the chance to earn miles, most frequent flyer programs also offer a variety of special benefits and exclusive privileges to program members according to their level of flight activity. Garuda Frequent Flyer In appreciation of its valued and loyal customers, Garuda Indonesia undertakes a frequent flyer program, known as the Garuda Frequent Flyer (GFF). As a GFF member, each time you travel with Garuda Indonesia or make any transaction with GFF Partner is also a chance for accumulating miles, which can be redeemed later for an Award Ticket or Upgrade Award on Garuda Indonesia Flight or any GFF Airline Partner. Better still, you can give the Award Ticket or Upgrade Award to our family members or colleagues. In addition, a GFF membership also gives you the convenience of the enjoying exclusive privileges according to your membership level, such as special check-in counters, extra baggage allowance and access to Garuda Indonesia Airport Lounge.
Enrollment
You can join in one of the four membership types in the GFF program, namely GFF Regular GFF Junior, Executive Card Plus (EC Plus) and Garuda Indonesia Citibank Card (GIC Card) membership. Each with its own enrollment requirements and method as follows: 1. GFF Regular Requirements: Age 12 and up. Residing in Indonesia, or outside Indonesia where the GFF program is applicable. No membership fee. How to register: Online registration at gff.garuda-indonesia.com. Fill-out the application form available at: - Garuda Indonesia Sales Office, Domestic and International. - GFF Membership Service, Soekarno-Hatta Airport, Jakarta - Garuda Inflight Magazine. Through GFF Partners. Through other enrollment programs managed by Garuda Indonesia and/or GFF Partners.
2. GFF Junior Requirements: Age between 2 and 11. Residing in Indonesia, or outside of Indonesia where the GFF program is applicable. No membership fee. Having a parent or legal guardian whose name is registered in the GFF database. How to register: You can register by completing the application form available at: Garuda Indonesia Sales Office, Domestic and International. GFF Membership Service, Soekarno-Hatta Airport, Jakarta. Garuda In-flight Magazine. Through other enrollment program managed by Garuda Indonesia and / or GFF Partner 3. Executive Card Plus (EC Plus) An EC Plus membership provides the same benefits enjoyed by a GFF Gold member, plus an additional benefit of an insurance coverage. Requirements: Age 17 and up. Residing in Indonesia. Payment of a joining fee of Rp1.500.000,-. Payment of an annual fee for membership renewal of Rp1.500.000,- or Rp500.000,- depending on the flight activities during the previous membership year.
EC Plus members who wish to re-join the EC Plus program after termination of membership will be charged Rp1.500.000,-. How to register: Complete the EC Plus application form, available at : - Garuda Indonesia Sales Office, Domestic and International. - GFF Membership Service, Soekarno-Hatta Airport, Jakarta. Attach a copy of ID (KTP, Passport or other ID). 4. Garuda Indonesia Citibank Card (GIC Card) A GIC Card combines a GFF membership and a Citibank credit card membership. Requirements: Age 21 65. Residing in Indonesia. Payment of Annual Fee of Rp600.000,-. Complying with other terms & conditions for credit card application as determined by Citibank. How to register: Online registration at www.citibank.co.id. Fill-out the GIC Card application form available at Citibank outlets. Contact Citiphone Banking services. Via SMS (Short Message Service) to 69999. Through other programs managed by Citibank and Garuda Indonesia.
Earning Miles
There are two kinds of mileage awards in the GFF program: AWARD MILES, represent the mileage earned each time GFF member fly with Garuda Indonesia on eligible flight or with GFF Airline Partner including mileage bonus, or mileage earned in a transaction with other GFF Partners. Award Miles can be redeemed for an Award Ticket, Upgrade Award or other awards on Garuda Indonesia or GFF Partner. TIER MILES, represent the mileage earned each time you fly with Garuda Indonesia or certain GFF Airline Partner on eligible flights, and are used to determine the level of your GFF membership. Tier Miles are accumulated from 1 January to 31 December at the same year and it is re-set to zero on 1 January of the following year. How to Earn Award Miles Award Miles are earned from flight or non flight activities, such as: - Fly on Garuda Indonesia eligible flights. - Fly on GFF Airlines Partner. Making a purchase at Garuda Shop (Sales on Board) Transaction with GFF Partner; staying at hotel and make telephone roaming. Transfer Point Reward from GFF Bank Partner . Payment for purchase using the Garuda Indonesia Citibank Card or Garuda BNI Credit Card.
Receiving Card
When you apply for a GFF membership, you will be provided with a GFF card number. Use this card number when making flight reservation and at the check-in counter of your Garuda Indonesia flight or Garuda Indonesia Airline Partner. Enjoy your GFF Blue membership after we received and confirmed it. Your GFF Blue card membership will be printed as soon as your first activity with the GFF number has been recorded in the GFF database. It may take at least 2 (two) weeks for processing and mailing before you receive your GFF card.
To ensure that your mileage is properly recorded, please observe the following : Provide your name and GFF membership number as listed on your GFF membership card when making flight reservations. Present your GFF membership card at the time of check-in or when making transactions with GFF Partners.
Redeeming Miles
How to Monitor Your Mileage You may check mileage recorded in your GFF membership data using several way, such as: 1. Access the GFF website gff.garuda-indonesia.com anywhere and at any time. 2. Check the quarterly Mileage Statement sent to member.. 3. Call Garuda Indonesia Call Center at 0 804 1 807 807, 24 hour from anywhere in Indonesia. How to Claim Missing Mileage We would process your missing mileage claim in 1-2 weeks after the flight date or the date of other transactions. You could make a claim for missing mileage at anytime up to 6 (six) months after the date of your flight or transaction online through website gff.garuda-indonesia.com or manual through Garuda Indonesia Sales Office. Please complete the Missing Mileage Form available online at gff.garuda-indonesia.com or at Garuda Indonesia Sales Office, and attach the following supporting documents: 1. A copy of the passenger ticket coupon or itinerary receipt e-ticket and the original boarding pass (for a flight activity). 2. A copy of the payment receipt from GFF Partner (for non-flight activity such as staying at hotel or making purchase at Garuda Shop). Please forward the completed form and attached documents to Garuda Indonesia Sales Office or GFF Center. Claim submits more than 6 months after date of transaction can not be processed. The main benefit of GFF membership is you will get a chance to collect Award Miles which are redeemable for Award Ticket and Upgrade Award, not only for yourself but also for your family and your colleagues. The Award Miles redemption into Award Ticket and Award Upgrade applies to flights of Garuda Indonesia and / or Code Share Flights where Garuda Indonesia act as the Operating Party and / or other GFF Airline Partner.
On weekends, school vacations or national holidays, reservation by air travelers usually exceed the capacity of the available flight seats. For your convenience, please book your Award Ticket or Upgrade Award flight far in advance of your planned departure date. Alternatively, you could choose to use your Award Ticket or Upgrade Award when not in peak season.
How to Redeem Award Miles for Award Ticket Choose your desired flight destination and departure date. Make sure that you have enough Award Miles in your account for your intended destination. Contact Garuda Indonesia Call Center on 804 1 807 807 (from Indonesia) or Garuda Indonesia Sales Office to reserve your flight.
Keep related documents such as boarding pass and ticket (passenger ticket coupon or itinerary receipt e-ticket), or proof of transaction at GFF Partner until all you mileage is properly recorded in your GFF account. Those documents will be very important when you submit for mileage claim.
Complete the Award Ticket application form available online gff.garuda-indonesia.com or at any Garuda Indonesia Sales Office. Submit the completed form along with your GFF membership card and a copy of your ID (KTP, passport or other ID) to Garuda Indonesia Sales Office. You can pick up the Award Ticket at the Garuda Indonesia Sales Office where you submitted your application. If you cannot come personally, the person representing you must be provided with a power of attorney (original).
Upon Enrollment
Blue
How to Redeem Award Miles for an Upgrade Award Purchase an Economy class ticket for your desired destination and departure date.
Platinum
Make sure that you have enough Award Miles in your account for upgrade to an Executive class on your intended flight. Contact Garuda Indonesia Call Center on 0 804 1 807 807 (from Indonesia) or Garuda Indonesia Sales Office to reserve your flight. Complete the Upgrade Award Form available at gff.garudaindonesia.com or at any Garuda Indonesia Sales Office. Submit the completed form, along with the original Economy class ticket, your GFF membership card and a copy of your ID (KTP, passport or other ID) to Garuda Indonesia Sales Office. You can pick up the Upgrade Award ticket at the Garuda Indonesia Sales Office where you submitted your application. If you cannot come personally, the person representing you must be provided with a power of attorney (original).
Your membership level will be evaluated for an upgrade at any time within activity period based on qualification table above. GFF member will get new membership tier card when the upgrade level requirements have been met. New membership period is started at the time of upgrade and valid until February, between 12 to 23 months. You membership level will be evaluated for a renewal on the same level and a downgrade at the end of the activity period at 31 December yearly based on qualification below:
Tier
Renewal Qualification
(Activity Period 1 January - 31 December)
1 activity in 3 years
Blue
10 flights/10.000 miles
Silver
25 flights/25.000 miles
GOLD
VALID THRU
Transaction of Award Miles redemption by a GFF Junior member should be accompanied with a letter of consent signed by the respective parent or legal guardian.
Gold
55 flights/55.000 miles
Platinum
Tier
Qualification
GFF Members who maintain their GFF Platinum Membership for 10 (ten) consecutive years will get a GFF Lifetime Platinum membership status.
Lifetime Platinum
If the renewal qualification membership tier achieved, GFF member will maintain membership in the current tier level. New card will be sent for the next 1 year membership period (March February following year). If the renewal qualification membership tier are not achieved, membership tier of GFF member will be automatically downgraded. GFF Platinum will become GFF Gold, while GFF Gold will become GFF Silver, and GFF Silver will become GFF Blue. New card will be sent for the next 1 year membership period (March February following year).
At the beginning of each year, the Tier Miles and flight frequency will be re-set to zero,. Starting 01 January, 2011, your Award Miles will valid for 3 years from date of transaction, then your mileage cannot be used anymore. Therefore immediately redeem your Mileage for Award Ticket, Upgrade Award, or other Award before mileage expired. It is important to understand that your GFF membership level can change from year to year, depending on your flight activity in each activity period. For GFF Blue membership, if there is no activity during 1 activity period, then your membership will maintain at Blue level, while the remaining award miles and frequencies will be deleted.
10
No
No
in CGK Airport
in CGK Airport
No
in CGK Airport
(plus Family Member)
Premium Check-in at CGK Airport (Plus Family Member)
No
No
Airport Lounge 2)
No
No
No
at Citibank Lounge
Free Excess Baggage Priority Baggage Handling Priority Reservation Wait List 2) Priority Boarding Priority Airport Stand By
No
No
5 Kg
15 Kg
20 Kg
15 Kg
20 Kg
No
No
No
in CGK Airport
in CGK Airport
in CGK Airport
No
No
No
No
No
No
No
No
for C/D/I/W/Y/B/M/K/N No
for C/D/I/W/Y/B/M/K/N Mileage Gift at Renewal 25%
for C/D/I/W/Y/B/M/K/N No
No
Preferred Seating
for C/D/I/W/Y/B/M/K/N
No
for C/D/I/W/Y/B/M/K/N
No
for C/D/I/W/Y/B/M/K/N
No
for C/D/I/W/Y/B/M/K/N
No
Special Gift
Tier Bonus Miles Free cancelation & refund fee 4) Luggage Tag Insurance
5)
No
No
No
25%
25%
No No
No No No No
No No No No
No No No No
No
No No
No
No No
No
Note: 1) Spending Miles value is higher at certain times (peak season). 2) Based on type of GFF membership 3) Priority based on the sequence: a. Ticket prices / class of service; b. Flight distance; c. GFF Membership Tier.
Notes: 4) Ticket condition applied 5) Terms & Conditions are refers to the policy rule, which is an additional insurance other than those specified in Indonesia Legislation Rules. 6) Benefits of Garuda Indonesia Citibank Card credit card will be informed to the cardholders by Citibank.
12
13
Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) MAKASSAR (UPG)
Destination
SURABAYA (SUB) TANJUNGKARANG (TKG) TIMIKA (TIM) YOGYAKARTA (JOG) LOMBOK (LOP) GORONTALO (GTO) JAYAPURA (DJJ) KENDARI (KDI) MANADO (MDC) SURABAYA (SUB) TERNATE (TTE) TIMIKA (TIM) BANDA ACEH (BTJ) JAKARTA (CGK) MAKASSAR (UPG) AMBON (AMQ) LOMBOK (LOP) BALIKPAPAN (BPN) BANDUNG (BDO) SEMARANG (SRG) JAKARTA (CGK) MANADO (MDC) DENPASAR (DPS) JAYAPURA (DJJ) BALIKPAPAN (BPN)
Basic Miles
419 128 2.053 274 340 451 1.456 211 588 493 675 1.171 263 977 286 1.084 259 509 357 166 1.501 178 1.493 314 634
Destination
JAKARTA (CGK) MAKASSAR (UPG) JAYAPURA (DJJ) MAKASSAR (UPG) MAKASSAR (UPG) LOMBOK (LOP) JAYAPURA (DJJ) KUPANG (KOE) MAKASSAR (UPG) SURABAYA (SUB) YOGYAKARTA (JOG) LOMBOK (LOP) BALIKPAPAN (BPN) BANDA ACEH (BTJ) BANJARMASIN (BDJ) BATAM (BTH) BENGKULU (BKS) BIAK (BIK) DENPASAR (DPS) JAMBI (DJB) JAYAPURA (DJJ) KENDARI (KDI) KUPANG (KOE) MAKASSAR (UPG) MALANG (MLG) MANADO (MDC) MEDAN (MES) PADANG (PDG) PALANGKARAYA (PKY) PALEMBANG (PLM) PANGKALPINANG (PGK) PEKANBARU (PKU) PONTIANAK (PNK) SEMARANG (SRG) SOLO (SOC)
Basic Miles
1.477 596 319 1.174 320 76 1.807 588 394 190 331 675 777 1.127 582 539 346 2.056 602 383 2.338 1.088 1.187 882 424 1.361 876 576 566 270 283 590 456 254 288
MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MEDAN (MES) PALU (PLW) PALU (PLW) SURABAYA (SUB) SURABAYA (SUB) SURABAYA (SUB) SURABAYA (SUB) SURABAYA (SUB) TERNATE (TTE) TERNATE (TTE) TIMIKA (TIM) TIMIKA (TIM) YOGYAKARTA (TIM)
14
15
Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) SINGAPORE (SIN) SINGAPORE (SIN) SURABAYA (SUB) MAKASAR (UPG)
Destination
HONGKONG (HKG) JEDDAH (JED) KUALA LUMPUR (KUL) MELBOURNE (MEL) PERTH (PER) RIYADH (RUH) SEOUL (SEL) SHANGHAI (SHA) SINGAPORE (SIN) SYDNEY (SYD) TAIPEI (TPE) TOKYO (TYO) BEIJING (BJS) DENPASAR (DPS) HONGKONG (HKG) SINGAPORE (SIN)
Basic Miles
2.029 4.958 725 3.228 1.875 4.573 3.281 2.761 557 3.420 2.374 3.612 2.791 1.040 2.053 1.231
The GFF program allows you to accumulate Award Miles from each flight activity by earning Tier Miles and Tier Bonus.
Tier Bonus Miles: As a tribute to GFF Gold, EC Plus and GFF Platinum member, , they will be rewarded 25% tier bonus miles, so they can collect the Award Miles faster. Tier Miles Percentage: The higher the grade and the class flight reservations that you choose, then the higher mileage you will earn. Tier Bonus Miles and Tier Miles Percentage calculated on the Basic Miles numbers in Earning Miles Table.
Notes: Basic Miles values in the table refer to distance for a one-way flight. For return flights, multiply the value by two. The calculation for earning miles is based on Basic Miles value, flight class, ticket fare, and membership tier. Reservation on V, H, S, G, E, U, X, O & Z class does not qualify to earn miles, while for V, H, S and G class only valid for frequency. Route and Basic Miles values are subject to change anytime without prior notice.
*) Tier Bonus Miles is not applicable for non-qualifying flight / booking class (0%) which is V/H/S/G/E/U/X/O/Z . **) GFF Junior members earn 75% of the mileage earned by a GFF Blue member. ***) Effective per 1 March 2012
16
17
= 0 Miles
= Tier Miles + Tier Bonus
Earning Mileage from the flight activity on GFF Airline Partner is applicable on GFF Airline Partner Eligible Flight where the amount is calculated based on Basic Miles which can be found in GFF Airline Partner Table of Earning Mileage . The information can be seen on each partner's media such as website, guidebook, call center or GFF Airline Partner sales office.
Anggota Gold terbang pada kelas Y Jakarta sektor Jakarta - Surabaya Gold member flying of Y class on - Surabaya sector
1. Tier Miles
2. Tier Bonus 3. Award Miles = 100% from 419 Miles = 419 miles
= 105 miles
= 524 miles
Anggota terbang pada sektor Jakarta - Surabaya Platinum Gold member flying of Ckelas classY on Jakarta - Surabaya sector
1. Tier Miles
2. Tier Bonus 3. Award Miles = 150% from dari 419 419Miles Miles = 629 miles
= 105 miles
= 734 miles
= 0 Miles
= Tier Miles + Tier Bonus
The illustration above shows that by buying a higher class ticket or flying more often, you will collect Award Miles more quickly.
Airline
Catatan: *) Mileage earned is not accumulated as tier miles and frequency is not also accumulated as tier frequency. **) For flight number 2000-2999 Percentage of Accrual Miles on booking class Y, M, T, U is 75%
18
19
500 999
1 Point
62 21 34358881
6 MR Points
500
Visa Infinite Platinum Gold Business Card Travel money EVO Glod & Classic Platinum Credit card-I Gold Credit card-I
1-300-88-5465
6 Points
500
6 Points
121 Points***)
****)
6 Points
150
4 Points
Beverage
001 803657081 314 2900 Qualified Rental 315 0853 315 0854
Sydney T.02.9959 5041 or 1300 657 747 Perth T.08.9254 4221 or 1300 657 707 +82-23789-0831-0834 (Seoul)
Australia & New Zealand
Rp.5.000 (Multiply)**)
Rp.5.000
500
5296 2111
Tabungan Bunga Harian World, Infinite & Platinum Manchester United Debit Card
Premier Credit Card Platinum Credit Card
1000
Mandiri Visa Platinum Mandiri Golf Platinum, Mandiri Visa Golf, Mandiri Golf Card and Titanium Card Mega Visa Classic Mega Visa Gold Mega Visa Platinum Mega Carefour
5 Points
200
Garuda Shop
Annual Travel Guard Insurance Premiums 1000 GFF Miles/ Eligible Rate & stay
2500
1000 GFF Miles for Domestic Insurance 2000 GFF Miles for International Insurance
1 Point
100
021 2993 8888
20
21
1 USD = 4 Miles Senggigi Beach Hotel Lombok, Sanur Beach Hotel Bali, Pool Villa Club Lombok, Grand Hotel Preanger Bandung ***) Package 1 : 12, 100 Poin INDOSAT Senyum = 100 miles; Package 2 : 60,500 Poin INDOSAT Senyum = 500 miles; Package 3 : 121,000 Poin INDOSAT Senyum = 1,000 miles; Package 4 : 605,000 Poin INDOSAT Senyum = 5,000 miles; Package 5 : 1,210,000 Poin INDOSAT Senyum = 10,000 miles;
****)
*) **)
Country & Mobile Operator Asia Hong Kong - 3 (Hutchinson) India - Vodafone India Indonesia - Indosat Japan - NTT DoCoMo Macau - 3 (Huchinson) Maldives - Wataniya Pakistan - Mobilink Singapore - Starhub Sri Lanka - Mobitel Thailand - True Move Middle East Bahrain - Zain Kuwait - Wataniya Syria - MTN Europe Montenegro - T-Mobile Turkey - Turkcell Ukraine - Life Russia - Beeline Armenia - Beeline Africa Algeria - Djezzy Egypt - Mobinil America Digicel Cayman Islands
3 miles per minute 0,5 mile per minute 3 miles per minute 1 mile per minute 1 mile per minute 3 miles per minute 7 miles per minute 1 mile per minute 4 miles per minute 1 mile per minute
0 0 0 0 0 0 0 0
BALIKPAPAN (BPN) DENPASAR (DPS) DENPASAR (DPS) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAYAPURA (DJJ) MAKASSAR (UPG) MAKASSAR (UPG) MEDAN (MES) PALU (PLW) SURABAYA (SUB) SURABAYA (SUB)
0 0 0
LOMBOK (LOP)
JAYAPURA (DJJ) MAKASSAR (UPG) KUPANG (KOE)
TIMIKA (TIM) AMBON (AMQ) DENPASAR (DPS) JAKARTA (CGK) JAKARTA (CGK)
LOMBOK (LOP)
BANDJARMASIN (BDJ) BATAM (BTH) DENPASAR PADANG (PDG) PALANGKARAYA PEKANBARU (PKU) TERNATE (TTE) BALIKPAPAN (BPN) BALIKAPAN (BPN)
0 0 0 0 0
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) MAKASSAR (UPG) SURABAYA (SUB) YOGYAKARTA (JOG)
0 0
22
23
Now you can spend your mileage for Award Ticket on GFF Airline Partner. Mileage needed for free flight in GFF Partner routes can be seen in below tables.
1.501-2.000 (Group F)
Distance (miles)
1-1000 (Group A) 1001-1500 (Group B) 1501-2000 (Group C) 2001-2500 (Group D) 2501-3000 (Group E) 3001-4000 (Group F) 4001-6000 (Group G) 6001-8000 (Group H) 8001-10000 (Group I) 10001-12000 (Group J) 12001-14000 (Group K)
Origin
Destination
1. 2. 3.
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) SINGAPORE (SIN) MAKASSAR (UPG)
KUALA LUMPUR (KUL) SINGAPORE (SIN) BANGKOK ( BKK) DENPASAR (DPS) SINGAPORE (SIN)
12.500
15.000
22.500
7.500
4. 5. 6.
15.000
18.000
27.000
9.000
PERTH (PER) PERTH (PER) HONGKONG (HKG) GUANGZHOU (CAN) HONGKONG (HKG) TAIPEI (TPE) HONGKONG (HKG)
MELBOURNE (MEL) SYDNEY (SYD) SHANGHAI (SHA) BEIJING (BJS) AMSTERDAM (AMS) HANEDA (HND) NAGOYA (NGO) NARITA (NRT) OSAKA (OSA) SEOUL (SEL) TOKYO (TYO) BEIJING (BJS) MELBOURNE (MEL) SEOUL (SEL) SYDNEY (SYD) TOKYO (TYO)
DAMAM (DMM) ABU DHABI (AUH) JEDDAH (JED) RIYADH (RUH)
20.000
25.000
36.000
12.000
7. 8.
2.001-2.500 (Group D)
25.000
31.000
45.000
15.000
9. 10. 11.
2.501-3.000 (Group E)
DENPASAR (DPS) JAKARTA (CGK) SINGAPORE (SIN) ABU DHABI (AUH) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS)
30.000
37.000
54.000
18.000
Notes: Redeem mileage on GFF Airline Partner can be done through Garuda Indonesia sales office. Partnership with Korean Air and Jet Airways does not include Upgrade Award facility. Redeem GFF mileage with Award Ticket in Korean Air and Jet Airways routes is not limited to the above example. For complete list of Korean Air and Jet Airways flight routes, Please contact Garuda Indonesia Call Center or Sales Office or you can access Korean Air and Jet Airways website. The above table is subject to change. Latest information could be seen on GFF website. Rules of mileage spending on GFF Airline Partner flight is the same with rules of mileage spending on Garuda Indonesia flight.
3.001-4.000 (Group F)
DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK)
JAKARTA (CGK)
35.000
43.000
63.000
21.000
4.001-6.000 (Group G)
40.000
50.000
72.000
24.000
6.001-8.000 (Group H)
JAKARTA (CGK)
AMSTERDAM (AMS)
50.000
62.000
90.000
30.000
Notes : Award miles needed to upgrade from V,H,S or G flight class are the same as mileage values needed for an Economy class Award Ticket. Upgrade Award is not applicable for class X/O/U/E/Z. The table above may change at any time, update information are available on the website. Premium Economy Award Ticket apply in peak season which is determined by Garuda Indonesia.
24
25
b) CITILINK
TPM 1-250 (Group A)
Glossary of Terms
Redemption on Citilink Flights (miles)
3500
Active GFF Member GFF members who are registered and do Mileage Earning or Mileage Spending activity. Activity Mileage earning or spending in both in-flight or non-flight acitivity. Activity Period Duration GFF member activity begins from the date of January 1 to December 31 in the same year. Activity Period for EC Plus is valid for 12 (twelve) months from the date of the application for registration approval or the membership renewal date. Membership levels are determined by all the transactions during one period of activity. Award Miles The amount of mileage earned every time you fly on eligible flight and/or transact with GFF Partner. Calculation of Award Miles from the flight activity is Tier Miles plus Tier Bonus Miles and other miles. Award Miles can be exchanged with the Award Ticket or Upgrade Award or other Award. Since January 1st, 2011 Award Miles will be valid for 3 years from the transaction and will be expired thereafter. All unused Award Miles will be expired if GFF Blue member does not perform the activity during 1 activity period. Award Ticket A free ticket that can be claimed by redeeming Award Miles, and which can be used by the respective GFF member or given to another person. Basic Miles The amount of miles used as a basis for earning mileage calculation. Change Schedule The change to an Award Ticket or Upgrade Award involving a change of the scheduled flight date and flight number. Change schedule is not applicable to a change of flight route, flight class or the name on the Award Ticket. Code Share Flight Flight cooperation between Garuda Indonesia and another airline in which one of the airline act as Operating Party and the other act as Marketing Party. Eligible Flight Flights qualified to earn miles and flight frequency including flight with GFF Airline Partner. It does not apply for flights on X,O,U,E,Z class, sponsorship tickets, employee tickets, airline and travel agent discount tickets, free tickets, award tickets, discount tickets, Citilink flights, Chartered flights, Hajj flights organized by Government, Code Share Flights where Garuda Indonesia is not the Operating Party and the Code Share Flight doesn't involve GFF Airline Partner, and / or other flights as may be determined later by Garuda Indonesia. V,H,S and G class are qualified only for flight frequency but not for earning miles (0 miles). Earning Mileage Mileage can be earned from a flight activity on eligible flights as well as from a non-flight transaction with GFF partners. Garuda Indonesia PT Perusahaan Penerbangan Garuda Indonesia, abbreviated as PT Garuda Indonesia (Persero)Tbk. GFF Airline Partner Airlines which cooperate with Garuda Indonesia in the scope of Frequent Flyer Program.
DENPASAR (DPS) AMPENAN (LOP) PADANG (PDG) BAJARMASIN (BDJ) BATAM (BTH) SURABAYA (SUB) MAKASSAR (UPG) BALIKPAPAN (BPN) BANDUNG (BDO) BATAM (BTH) PADANG (PDG) BANJARMASIN (BDJ) DENPASAR (DPS) BALIKPAPAN (BPN) BATAM (BTH) MEDAN (MES) MAKASSAR (UPG)
190 259 296 304 412 419 493 509 535 539 576 582 602 777 837 876 882
251-500 (Group B)
SURABAYA (SUB) MEDAN (MES) JAKARTA (CGK) SURABAYA (SUB) SURABAYA (SUB) DENPASAR (DPS)
7000
501-750 (Group C)
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK)
11000
751-1000 (Group D)
14000
Notes : Redeem mileage on Citilink flight can only be done through Garuda Indonesia sales office where Citilink flight is available. Partnership with Citilink does not include Upgrade Award Facility. GFF member can reschedule their Award Ticket on Citilink flight within the validity of the ticket by contacting Citilink Call Centre on 0804 1 080808 or (031) 2931100. The obove table is subject to change. Latest information could be seen on GFF website.
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Glossary of Terms
GFF Lifetime Platinum GFF Lifetime Platinum is a GFF Platinum membership which doesn't have expiry period. GFF Lifetime Platinum member get a Platinum membership for a lifetime without going through the evaluation process as GFF regular member. GFF Mileage / Mileage Unit for the accumulated of reward or appreciation to the GFF Member which earned from flight or non-flights transactions which is determined at the discretion of Garuda Indonesia. GFF Regular GFF membership which consist of GFF Blue, GFF Silver, GFF Gold and GFF Platinum Inactive GFF Member GFF members who are deemed to be inactive. Membership of Inactive GFF Members will be rescinded if no activity is recorded for 36 consecutive months. Itinerary The e-ticket receipt issued by Garuda Indonesia to a passenger, containing the passenger name, flight information and terms of the ticket. Marketing Party Party which responsible to sell airline ticket in a Code Share Flight cooperation. Membership Tier The tier or level of a regular GFF membership (Blue, Silver, Gold or Platinum), given on the basis of Tier Miles earned or flight frequency made on eligible flights within the last membership year. Membership Period GFF membership period starts from the months of obtaining a level of membership until the end of February. Periods of membership varies between 12 to 23 months. Missing Mileage Mileage that is not recorded on the GFF membership. Open Date Ticket A ticket issued without a departure date and time and flight number. An Award Ticket or Upgrade Award cannot be issued with an open date status. Operating Party The party that operates the aircraft on a code share flight. Origin-Destination The route segment or sector that has been flown or will be flown from the departure point to the destination point. Passenger Ticket Coupon The last page on the manual ticket issued by Garuda Indonesia and kept by the passenger, containing detailed information of the flight. Redeposit The process of re-depositing GFF mileage into a member's account after redeeming for an Award Ticket or Upgrade Award. Spending Award Miles The process of redeeming Award Miles for Garuda Indonesia Award Ticket or Upgrade Award.
Glossary of Terms
Stop Over A scheduled stop in a travel itinerary at some point between the point of departure and destination. A stop over occurs when a passenger stops at an airport for longer than 24 (twenty four) hours, or stops within the same day but goes out of the airport area. Tier Bonus Miles A bonus mileage given on the basis of membership tier status according to the Mileage Calculation table. Tier Bonus mileage will be added to Tier Miles to become Award Miles. Tier Miles Mileage earned on each eligible flight activity and used to determine GFF membership tier level. Tier Miles are accumulated from 1 January until 31 December of a given year. On 1 January of the following year, the Tier Miles balance is reset to zero. Tier Miles Percentage A percentage of Basic Miles for the calculation of Tier Miles, which depends on the ticket fare or flight class according to the Mileage Calculation Table. Upgrade Award A facility that can be claimed by redeeming Award Miles for a flight class upgrade from an Economy class to an Executive class, which can be used by the respective GFF member or given to another person.
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VI. Earning Miles from Flight Activities 1. In order to earn and accumulate mileage, a person should be registered as a GFF member. 2. Mileage may only be credited once for each activity, and earned in one frequent flyer program only. 3. Mileage accrual will be based on a mechanism established by Garuda Indonesia. 4. Mileage will be accumulated based on flight activities of eligible flight and non-flight activities with GFF Partners. 5. Mileage is earned based on booking class or fare type as indicated on the ticket. Mileage is not earned on certain conditions including but not limited to, upgrades to a higher booking class due to flight operational considerations, and / or in the event of a discrepancy between the booking class as appear on the ticket and on the boarding pass. 6. Mileage may only be earned on 'eligible flight', that is, Garuda Indonesia flights on tickets with booking class C,D,I,Y,B,M,K,N,Q,T or other classes as will be determined later by Garuda Indonesia including flight with GFF Airline Partner in classes determined by Garuda Indonesia and GFF Airline Partner. Mileage will be not given for booking class V,H,S,G E,U,X,O,Z, sponsorship tickets, employee tickets, discount tickets by airlines and travel agents, free tickets, reward tickets, discount flights, Citilink flights, charter flights, Hajj flights except ONH Plus flights, code share flights where Garuda Indonesia is not the Operating Party and the Code Share Flight doesn't involve GFF Airline Partner and certain other booking class and / or flight as will be determined later by Garuda Indonesia. 7. Mileage from a Garuda Indonesia flight activity on eligible flights or GFF Airline Partner will be recorded on the GFF membership data if the flight number and name recorded in GFF membership data are accordance with the GFF membership data. 8. Mileage will not be granted if the purchased ticket or service is not used for eligible flight or has expired. 9. In Code Share Flight, GFF member will only get Tier Bonus Miles if Garuda Indonesia act as Operating Party, and the Marketing Party is not GFF Airline Partner. 10. In certain cases where GFF members are transferred by Garuda Indonesia to other airlines which has available seat, mileage will still be granted, except for unforeseeable cancellation due to situations that are beyond the control of Garuda Indonesia (Force Majeure), including but not limited to airport closure for any reason whatsoever, war, government restriction, mass riots, strikes, epidemics, fires, floods, storms, which renders flight operations impossible. 11. In the event of a discrepancy between a mileage earned and the amount as credited to the GFF member account, Garuda Indonesia retains the right to determine the correct mileage. 12. Mileage earned by a GFF member cannot be added or transferred to the account of another GFF member.
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XI. Executive Card Plus (EC Plus) 1. EC Plus membership is open for above 17 years old Indonesian citizens and foreigners, living in Indonesia and are willing to pay the registration fee for EC Plus membership. 2. Payment of membership registration fee can be made in cash or by bank transfer to Garuda Indonesia bank account, a/c 103.0087290801, at Bank Mandiri Jakarta Sabang branch. 3. EC Plus applicants must complete the EC Plus application form accompanied by a copy of ID (KTP, Passport, or other ID) and the bank transfer slip of the registration fee, or made a cash payment at Garuda Indonesia Sales Office. 4. EC Plus membership is valid for a 12 (twelve)-month period commencing on the month of application approval or membership renewal. 5. Insurance coverage provided to EC Plus members when using Garuda Indonesia flight where Garuda Indonesia act as Operating Party subject to the Terms and Conditions set out in the insurance policy, and covers: i. Travel inconvenience insurance: a. Missed connection b. Delayed flight and denied boarding c. Luggage loss d. Luggage delay ii. Travel Accident Insurance: a. Loss of life Accident Indemnity b. Specific Loss Accident Indemnity 6. Insurance claims may be submitted to the respective insurance provider in accordance with the requirements set forth in the insurance policy, and accompanied by a recommendation letter from Garuda Indonesia. 7. In the event the EC Plus membership period has expired and is not extended, the EC Plus membership along with any accumulated mileage will be converted to a regular GFF membership, with a membership tier according to activity in the last EC Plus membership year. The provisions for an EC Plus membership that has been converted into a regular GFF membership will follow those of the GFF. 8. In the case of EC Plus membership resignation before the expiration of membership period, any fees paid are not refundable. In such a case, any unused award mileage is no longer valid and redeemable.
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XVI. Others 1. Replacement of GFF membership card due to damage, loss or negligence of cardholder or card data change requested by member will be charged as follows: a. Rp 50,000 for card replacement in Indonesia b. US$ 10 for card replacement outside Indonesia 2. In the case of loss of Award Ticket or Upgrade Award (manual tickets), Garuda Indonesia Sales Office may issue a new Award Ticket or Upgrade Award, upon presentation of police document and all other necessary requirements. The replacement will be charged in accordance to the prevailing rates for Replacement Fee.
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10. Can I process my Award Ticket or Upgrade Award via my travel agent or online at the GFF website ? No. At present, Award Ticket or Upgrade Awards can only be processed at a Garuda Indonesia Sales Office. 11. What should I do if I change my correspondence address or contact telephone number ? You can update your own personal data easily through the GFF website at gff.garuda-indonesia.com, or you can fill out the Change of Address Form which is available at the GFF website and send it to the GFF Garuda Indonesia Sales Office. 12. How do I know how much mileage there is in my account ? Please access to GFF webite at gff.garuda-indonesia.com or contact Garuda Indonesia Call Center at 0 804 1 807 807 to get you mileage information. You also can gather the nformation through Mileage Statement or come to Garuda Indonesia Sales Office. 13. If I want to cancel my Award Ticket or Upgrade Award, can I get my exchanged mileage back ito my acount ? You can redeposit your mileage back into your account if the Award Ticket or Upgrade Award has not been used at all. Partially used of Award Ticket or Upgrade Award can not be re-deposited. For detailed information on mileage redeposit, please see the Terms and Conditions, Art. 9.10 14. Can I change the flight schedule on my Award Ticket or Upgrade Award ? You can change the flight schedule on an Award Ticket or Upgrade Award, and your mileage account will be deducted by 10% (ten percent) from the total mileage. However, if you do not have sufficient mileage left for the deduction, you cannot make a schedule change on an Award Ticket or Upgrade Award. You also cannot change the flight route, flight class and the name on the Award Ticket. Please contact Garuda Indonesia Sales Office to process the schedule change on your Award Ticket or Upgrade Award 15. Can I earn mileage on flights with an Award Ticket or Ugrade Award ? You cannot earn mileage on flights with an Award Ticket. If you use an Upgrade Award, you will earn mileage according to the economy class ticket that you buy.
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Contact Addresses
BANDA ACEH Jl. Tengku Imum Lueng Bata No. 78 Blang Cut, Banda Aceh Tel. : (0651) 33666 Fax. : (0651) 31666 BANDA ACEH Jl. Sultan Iskandar Muda Blang Bintang, Banda Aceh Tel. : (0651) 21419 Fax. : (0651) 33639 BANDUNG Gedung Annex, Graha Bumiputra Jl. Asia Afrika No. 141-149, Bandung 40112 Tel. : (022) 4217747 / 4209468 / 73944610 Fax. : (022) 4209467 BANJARMASIN Gedung Garuda Indonesia Lt. 2 Jl. M.H. Hasanuddin No. 31, Banjarmasin Tel. : (0511) 3366747 / 3358747 Fax. : (0511) 59063 BATAM i-Hotel Jl. Teuku Umar, Bukit Nagoya, Batam Tel. : (0778) 6000737 Fax. : (0778) 452515 BEKASI Hotel Horison Jl. KH. Nur Ali - Bekasi 17148 Tel. : (021) 8866928 Fax. : (021) 8866929 BIAK Jl. Sudirman No. 3, Biak Tel. : (0981) 25737 / 25747 Fax. : (0981) 25777 BOGOR Botani Square Ground Floor No.12 Jl. Padjajaran 32 - Bogor 16151 Tel. : 62-251-8324259, 8356747 Fax. : 62-251-8356737 CIREBON Grage Mall - B. 01 Jl. Tentara Pelajar Tel. : (0231) 223010 Fax. : (0231) 223046 DENPASAR Gedung Garuda Indonesia Jl. Sugianyar No.5, Denpasar, Bali Tel. : (0361) 254747 / 225320 Fax. : (0361) 226298 DENPASAR Sanur Beach Hotel, 2nd Floor Jl. Danau Tamblingan, Sanur, Bali Tel. : (0361) 288011 ext. 1789 Fax. : (0361) 287915 DENPASAR Hotel Kuta Paradiso Level 1 Jl. Kartika Plaza, Kuta Tel. : (0361) 761414 ext. 7807 Fax. : (0361) 751179 DENPASAR Garuda Indonesia Service Center Bali Collection Unit A2- A4, Kawasan BTDC, Nusa Dua, Bali Tel. : (0361) 770747 Fax. : (0361) 770174 DEPOK Ground Floor 12C Jl. Margonda Raya No. 35B - Depok Tel. : 62-21-78870957 Fax. : 62-21-78870947 GORONTALO Gorontalo Business Park, Jl. Sultan Botutihe Blok A-9 Tel. : (0435) 830444 Fax. : (0435) 830444 JAKARTA Gedung Garuda Indonesia Lt. 1 Jl. Gunung Sahari Raya No. 52, Jakarta Pusat 10610 Tel. : (021) 4223721 Fax. : (021) 4223722 JAKARTA Gedung Kementrian BUMN Jl. Medan Merdeka Selatan No. 13 Tel. : (021) 2310062 Fax. : (021) 2311679 JAKARTA Intiland Tower Jl. Jendral Sudirman Kav.32 Tel. : (021) 2512237 Fax. : (021) 2512236 JAKARTA Dharmawangsa Square The City Walk Ground Floor , Blok 57 Jl. Dharmawangsa VI & IX No. 64, Kebayoran Baru Tel. : (021) 72788364 Fax. : (021) 72788317 JAKARTA Puskopal MABES TNI AL Jl. Raya Hankam, Cilangkap Tel. : (021) 8723899 Fax. : (021) 8712686 JAKARTA Menara Bidakara Jl. Jend. Gatot Subroto Kav. 70-73, Pancoran Tel. : (021) 83700820 Fax. : (021) 83700823 JAKARTA Graha Rekso Building Ground Floor Jl. Boulevard Artha Gading Kav. A1, Kelapa Gading Tel. : (021) 45856233 Fax. : (021) 45856232 JAKARTA Soekarno - Hatta Airport, Terminal D / E / F Tel. : (021) 5500704 Fax. : (021) 5501668 JAKARTA Emporium Pluit Mall No. UG-36 & U-37 Jl. Pluit Selatan Raya Tel. : (021) 66676642 / 43 Fax. : (021) 66676664 JAKARTA Puri Indah Mall Ground Unit KC 10 Jl. Puri Agung, Puri Indah Tel. : (021) 5822711 / 48 / 50 Fax : (021) 5822748 JAKARTA SPBU Pertamina Jl. HR Rasuna Sahid Kav X2/2, Kuningan Tel. : (021) 52922179 Fax. : (021) 52922188
L. Contact Addresses
GFF CENTER PO Box 777 JKT 10900 Jakarta, Indonesia gff.garuda-indonesia.com Tel. : (021) 625 8118 Fax. : (021) 625 8119
24 hour
Customer Access or (021) 2351-9999
www.garuda-indonesia.com
0804 1 807807
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Contact Addresses
JAKARTA Bandara Halim Perdanakusuma Lantai 1 Tel. : (021) 80885207 Fax. : (021) 80885217 JAKARTA Senayan City Lantai 2 Jl. Asia Afrika, Lot. 19 Tel. : (021) 29241000 Fax. : (021) 72790755 JAKARTA Pondok Indah Mall I Jl.Metro Duta Niaga Blok V Lt. Dasar 60B Tel : (021) 7506880 Fax : (021) 7506784 JAMBI Abadi Suite Hotel & Tower Ground Floor Jl. HMO Bafadhal No. 111 Tel. : (0741) 7550888 / 0868 / 3737 Fax. : (0741) 7550877 JAYAPURA Kompleks Ruko Pasifik Permai Blok G11 - 12 Tel. : (0967) 522222 Fax. : (0967) 522225 KENDARI Ahmad Yani Square Jl. Ahmad Yani, Kendari - 9311 Tel. : (0401) 3129777 Fax. : (0401) 3126778 KUDUS Hotel Gripta Lt. 2 Jl. AKBP. R. Agil Kusumadya No. 100, Kudus Tel. : (0291) 443737/47 Fax. : (0291) 442848 KUPANG Jl. Palapa No. 07, Kupang, NTT Tel. : (0380) 827333 Fax. : (0380) 834123 LAMPUNG Graha Gading Jl. Dr. Susilo No. 21 A Teluk Betung, Bandar Lampung Tel. : (0721) 260264 / 242737 Fax. : (0721) 262846 MAKASSAR Jl. Slamet Riyadi No. 6 Tel. : (0411) 3654747 / 322804 Fax. : (0411) 315719 MALANG Hotel Kartika Graha Jl. Jaksa Agung Soeprapto No. 17, Malang Tel. : (0341) 369494 / 351177 Fax. : (0341) 369656 MANADO Jl. Sam Ratulangi No. 212, Manado Tel. : (0431) 877737 / 47 / 57 Fax. : (0431) 877777 MATARAM Jl. Majapahit No. 1, Mataram Tel. : (0370) 649100 / 9999 Fax. : (0370) 637951 MEDAN Inna Dharma Deli Hotel Jl. Balai Kota No. 2 Tel. : (061) 4516400 Fax. : (061) 4537844 MEDAN Cambridge City Square, Lantai Dasar Jl. S. Parman No 217, Medan Tel. : (061) 4529045 Fax. : (061) 4529055\ PALANGKARAYA Palangkaraya Mall Jl. Tjilik Riwut Km. 1, Palangkaraya Tel. : (0536) 3241349 / 50 Fax. : (0536) 3241348 PADANG Jl. Jendral Sudirman No. 2, Padang Tel. : (0751) 30737 Ext. 11 / 13 Fax. : (0751) 30174 PALEMBANG Jl. Kapt. A. Rivai No. 35, Palembang Tel. : (0711) 315333 Fax. : (0711) 310842 / 352224 PALU Jl. Moh. Hatta No. 6 Tel. : (0451) 428135 PANGKAL PINANG EL JOHN Plaza Lt. Dasar Jl. Soekarno Hatta 208, Bangka Tel. : (0717) 438737 / 4509 / 1084 Fax. : (0717) 437264 PEKALONGAN Sri Ratu Mega Centre, 1st Floor Jl. Urip Sumoharjo No. 20 Tel. : (0285) 420777 Fax. : (0285) 436737 PEKANBARU Jl. Jend. Sudirman No. 343 Tel. : (0761) 29115 / 116 Fax. : (0761) 45062 PONTIANAK Jl. Rahadi Usman No. 8A, Pontianak 78111 Tel. : (0561) 741441 / 734986 Fax. : (0561) 749895 SAMARINDA Komplek Mall Lembuswana Blok L-10 Jl. S. Parman, Samarinda - Kaltim Tel. : (0541) 747200 Fax. : (0541) 747500 SEMARANG Hotel Horison, Lt. 8 Jl. KH. Ahmad Dahlan No. 2, Semarang Tel. : (024) 8454737 / 8417215 / 8417220 Fax. : (024) 8449331 SERANG Le Dian Hotel Jl. Jendral Sudirman No. 88 Tel. : (0254) 210777 Fax. : (0254) 210778 SOLO Hotel Riyadi Palace Jl. Brigjen Slamet Riyadi 335, Solo 57142 Tel. : (0271) 737500 / 7650473 Fax. : (0271) 731807 SURABAYA Jl. Tunjungan No. 29 Tel. : (031) 5345886 Fax. : (031) 5340460 SURABAYA Graha Bumi Modern Lantai 1 Jl. Basuki Rahmat No. 106 - 128, Surabaya Tel. : (031) 5468505 / 5344999 Fax. : (031) 5321525 SURABAYA City of Tomorrow GE 3 Jl. Achmad Yani 288, Bundaran Waru Tel. : (031) 58251400 Fax. : (031) 58251414
Contact Addresses
TERNATE Bela International Hotel Lt. 3 Jl. Raya Jati No. 500 Tel. : (0921) 3128030 Fax. : (0921) 3128616 TIMIKA Jl. Budi Utomo No. 8 A, Timika Tel. : (0901) 324100 Fax. : (0901) 324090 YOGYAKARTA Hotel INNA Garuda Jl. Malioboro No. 60, Yogyakarta Tel. : (0274) 558470 Fax. : (0274) 558489 KUALA LUMPUR Ground Floor, Menara Park Blok D, Megan Avenue II No. 12 Jl. Yap Kwan Seng, Malaysia Tel. : (60-3) 21622811 Fax. : (60-3) 21623435 MAKKAH AL MUKKARAMAH Al Haram Pallace Hotel Showroom No, 1 Umm Al Qura Street, Saudi Arabia Tel. : (96-62) 5444740 Fax. : (96-62) 5446628 MELBOURNE Level 1, 30 Collins Street Melbourne, VIC 3000 Tel. : (61-03) 8663-0222 / 0297 Fax. : (61-03) 9650-1731 NAGOYA Hirokoji Building, 7th Floor, 2-3-1 Sakae Naka-ku, Nagoya-shi, Aichi, Japan Tel. : (81-52) 2224771 Fax. : (81-52) 2224429 OSAKA OCAT Building 3, Level 4-1 Minato-machi 1-Chome Naniwa-ku, Osaka City 556-0017, Japan Tel. : (81-6) 6635-3222 Tel. : (81-6) 6635-3198 PERTH Ground Floor 16 St Georges Terrace Perth WA 6000, Western Australia Tel. : 1 300 365331 Fax. : (61-8) ) 9321- 8796 RIYADH Al Fawzan Building, Olaya Main Road, Near to Ministry of Interior, Saudi Arabia Tel. : (99-61) 2160855 / 56 Fax. : (96-61) 2168335 SEOUL #1003, Leema Building, 146-1, Susong-dong, Jongno-gu, Seoul 100 - 755, , South Korea Tel. : (82-2) 7732092/5 Fax. : (82-2) 7756191 SHANGHAI Unit G-HA, 17th FloorHuamin Empire Plaza No. 726 Yan'an Road (West), China Tel. : (86-21) 5239 1000 Ext. 188 / 189 Fax. : (86-21) 5239 8126 SINGAPORE 101 Thomson Road # 12-03 United Square, Singapore 307591 Tel. : (65) 62502888 Fax. : (65) 62536196 SYDNEY Level 6, 55 Hunter Street Sydney, NSW 2000, Australia Tel. : 1 300 365331 / (61-2) 9334 9944 Fax. : (61-2) 9223- 2216 TAIPEI 5F-2, No. 90,Jian Guo North Road Section 1 Tel. : (88-62) 2507 3037 Fax. : (88-62) 2507 2349 TOKYO New Tokyo Building 1st Floor 3-1 Marumouchi 3-chome, Chiyoda-Ku, Tokyo 100-00050, Japan Tel. : (81-3) 3240-6161 Fax. : (81-3) 3240-6180
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