Albert Ocran

Executive Director , Springboard Road Show Foundation

Chairman, Legacy & Legacy

Why You Are Already Global

Sheba
Ancient Customer Service Secrets Repackaged In A Social-Media Driven World
Albert & Comfort Ocran

United Breaks Guitars

A Customer is
Someone who consumes or experiences our products or services and has the ability to choose between different suppliers.

Quality in a service is not what you put into it. It is what the customer gets out of it. - Peter Drucker

VVIP Service
Visitors to our premises or site are like VVIP customers. They deserve exceptional service.

From New Town to New York

Unique Phone Number Globally Visible via Google Maps Social media broadcastification Speed of Change (Multiplier Effect)

Online Education & Trade

Live Streaming of Events & Services

A Game Changer Called Sheba

2 Chronicles 9:1-9

Awareness Decision

Customer Experience

Experience Verdict Testimony

1. Sheba Will Hear

2. Sheba Will Come

3. Sheba Will See

Shebas Visual Architecture

HOUSE

FOOD
Supplies & Logistics

Physical Infrastructure

SEATING
Protocol & Order

WISDOM
Core Competence

Professionalism & Expertise

SERVICE

APPAREL
Appearance & Dressing

ENTRYWAY
Systems & Processes

4. Sheba Will Judge

5. Sheba Will Testify

Courting Sheba
Customercentric Relationships Address Sheba by name Keep that smile & eye contact Diligently attend to complaints Be Empathetic Speed (Promptness) Consistency (Professionalism)

Sheba in Disguise
Why looks are deceptive & bad days simply
unacceptable.