Keith Tarbi

A driven and successful individual with over thirteen years of leadership, business analysis and customer service experience. A reliable mentor and seasoned problem solver who embraces corporate changes and new challenges.

Demonstrated Business Competencies

Application of project management methodologies across multiple disciplines/solutions. Alignment of both the financial and technical aspects of any project with the goals of key stakeholders. Builder of confidence in senior level executives through strong communication and leadership. Cultivator of trust-based client relationships. Tactical and strategic business theorist who plans and adapts on a case by case basis. Deliverer of technology solutions that meet and/or exceed business objectives and goals. Leader who is focused in time-critical situations through discipline, planning, monitoring and scope control. Influences drawn from a blend of small and large organizations that embrace a variety of management methodologies. 1999-2001 1993-1998

Education
Penn State University, Masters of Science in Information Science Indiana University of Pennsylvania, Bachelors of Science in Management Information Systems

IT Project Experience
Analysis - Advanced experience with IT project definitions, requirements, specifications, multidesign concepts, usability testing and use case creation Digital Marketing Professional experience with digital marketing which includes creative website implementations, e-commerce and web promotions Management Team leader, decision-maker, strategist, technical road mapper

Technical Skills
Rational Quality Manager Rational ClearQuest Rational RequisitePro HP Quality Center Share Point Adobe Photoshop Inter Woven K2 Workflow HP Quality Center Project Server

Keith Tarbi

Professional Experience

CIBER, Inc.

2008-Present

Senior Business Analyst 4/2012- 8/2013 Highmark Charged with managing conversion and migration work on vendor migration feeds from Project Planning phase to Installation and Acceptance phase using RUP framework process. Daily experience with relationship building skills and skills dealing with Highmark's direct vendor base as well as its expansive client base. Analyze and enhance processes to support Health Plan Operations areas by conducting change control analysis and tracing dependencies to aid in decision making. Utilize project management methodologies, as an individual contributor and/or project lead to produce project deliverables such as assisting with defining detailed requirements and functional design on medium-sized projects. Innovative Rational Tools knowledge that includes production of client facing technical specifications augmented by RQM test case executions. Support various levels of testing, such as parallel, positive, negative, business integration, regression, and partner testing on medium-sized mainframe data transfer project. Monitor, analyze and resolve production and test data issues and communicate results to stakeholders. Determine and define business requirements, functional design, system specifications, process improvement, quality assurance and resolution or problems. Project Manager/Business Analyst 4/2008-4/2012 (specific engagements are unidentified) Manage clients through established project tasks on a critical timeline. Gather key requirements for functional and technical specification documentation. Process requirements and monitor changes and modifications. Facilitate and provide design guidance to a .Net based software development team. Create documentation around pre-established rules that govern the industries I do business with. Requirement and analysis gathering focusing on interface design, coding, and quality testing for large organizations. Knowledge of key business variables that take into account the brand, products, revenue expectations, and budget. Blueprint with developers and management to ensure designs and site architecture align with corporate goals. Interface design which allows for product marketing through multiple areas of the web. Analysis of multi-layered site templates, content pages, style sheets, interactive forms, and FLASH animations. Implement documentation and requirements through established processes that creates brand equity websites for our clients. Successfully managed a K2/MOSS 2007 2-person support/development arrangement with a large solar manufacturing company.

Page 2 of 4

Keith Tarbi

Handle all PM and BA duties for a large multi-location support base. Expedite myself and my team efficiently and with quick proficiency that was needed in this engagement to support an all-inclusive enterprise MOSS portal. Augment our support strategy to meet the needs of the client immediately after assembling an internal support and development strategy. Direct and manage an increasingly growing scope of additional K2, .NET and SharePoint Design SharePoint templates for organization purchase orders. Control flat billing cost constraint while winning additional phases of work from client. Support and manage K2 Workflows through K2.net Service Manager and K2.net Workspace Deliver matrices and performance reporting to client and maintained a profitable and first-class engagement relationship between the client and Detroit field office. Distribute Nielsen/Atlas data linked fact/product/channel data to senior-level marketing executives for Demand Planning and financial forecasts Linked old demand planning model data with new business model requirements Client-facing relationship with senior level Interactive Director of major for-profit education company toward time-critical project objectives. Provided regular communications with key stakeholders including status, accomplishments, performance metrics, risks, issues, plans and schedules for project activities and deliverables. Achieve superior client satisfaction with on-time project delivery, within clients budget.

Apollo Group, Inc.

2002-2008

Campus Supervisor/Manager, Campus Services/Operations Department Led a team of advisors within Operations. Developed a regional information sharing network using SharePoint. Developed an interactive and collaborative orientation system using SharePoint and ADOBE Connected internet-based technology that was incorporated by the campus director and senior- level management into standard processes. Demonstrated proven leadership and team skills to assist NE region to attain corporate A/R budget goals including reduction of bad debt and revenue/profit objectives through retention. Spearheaded a regional performance campaign. Led a team of specialists across the region while supervising team. Developed corporate and collaborative billing technologies and strategies through ORACLE to integrate customer payments through the internet. Technical Support Specialist, IT Support Department Interactively counseled and optimized system configurations. Team Lead for an emerging group of desktop support individuals to fulfill Help Desk tickets from staff and students. Financial Services Consultant/ Academic Advisor, Student Services Department Processed and provided quality assurance of financial aid paperwork and provided management of invoices and payments through ORACLE 11i Financials software.

Page 3 of 4

Keith Tarbi

Adhered to Sarbanes-Oxley requirements and was primary collections officer at campus. Adopted PeopleSoft to connect to government based financial information.

Proscape Technologies

2000-2001

Software Project Manager, Software Development Department Primary point of contact for all of Proscapes clients while project managing inhouse software developers Served as technical and business liaison between the customer and the internal software development team Developed information strategies using A.C. Nielsen Data Mart. Responsible for creating, presenting and administering Scope Change documents/projects. Implemented MS Project for design/testing/delivery Delivered steady communications on critical path for all current projects

Siemens Medical Systems

1998-2000

Systems Analyst, Professional Services Department Delivered INVISION* mainframe application, onsite and offsite, on IBM 390 mainframes Team member of first web-based Microsoft project implemented at SMS Implemented the Net-Access MS-based client-server application on web-servers Linked mainframe back-end with Net-Access client-server front end after gathering essential business requirements from our clients

Other Experience

University of Phoenix

Ongoing

Adjunct faculty member specializing in Information Technology and Human Behavior courses. Critical Thinking (PHL/251) Human Factors In Technology (TEC/401) Skills For Lifelong Learning (GEN/101) Skills For Lifelong Learning (GEN/300) Research Methods (RES/100)

Western International School of Business

Several International Business courses completed.

Page 4 of 4