Letter of Transmittal

10th September, 2013 To Md. Akram Hossain, Assistant Professor, Department of Management Information Systems, University of Dhaka. Subject: Submission of the Internship Report. Sir, It is my pleasure to submit my Internship Report on Online Banking in Janata Bank. It was a great opportunity for me to acquire knowledge and experience in respect of the functions, procedures and operational activities, other than my topic of study. This report is integrated part of my MBA program which I am sure very much enrich our academic background about to enter the professional field. In preparing this report I tried my level best to accumulate relevant information from all the available sources. I will be highly encouraged if you are kind to receive this Internship Report Paper. I have tried my level best to follow the guidelines of you. I am very much glad that you have given me the opportunity to prepare this report for you and hope that this report will meet the standards of your judgment. Sincerely yours, Md. Jahedul Morshed ID: 03-070 MBA 3rd batch

Executive Summary
Janata Bank is the most important bank for the economy of Bangladesh. Bangladesh government does most of the banking tasks through Janata Bank. Online banking process will both increase customer satisfaction and increase efficiency of the bank. So online banking process of Janata Bank is not only needed for the bank, but also needed for the betterment of the economy of Bangladesh and for increasing efficiency of Bangladesh government. In the process of online banking of Janata Bank, there are several challenges like infrastructure problem, organizational politics, top managements lack of commitment, bureaucracy etc. They are hindering the present initiatives of online banking of the bank. They made the online banking process slower. Janata Bank management has the plan to expand the online banking activities in the near future. But their activities are too slow. Though they are slowly advancing in the path of online banking, the speed of online banking should be increased. Online banking is giving return to the bank in a short time. Profit of Janata Bank also increases with the process of online banking. The benefit of online banking of Janata Bank will allow the poor people across the country, even in the remote areas to enjoy the benefits of modern banking. All the private banks are quickly online banking themselves at a short time. But government banks cant online them quickly. If Janata bank can online banking system them; it will create an example for all the government banks to follow. Now, innovation in Banking is totally related to IT and online banking. So, Janata Bank should act accordingly to its goals by online banking itself.

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Table of Contents
Chapter -1: Introduction
1.1 1.2 1.3 1.4 1.5 Origin of the Report Objective of the Report Scope of the Report Methodology Limitations 1 1 2 2 2 3 3 4 4 4

Chapter -2: Overview of Janata Bank

2.1 2.2 2.3 2.4 2.5 Background of Janata Bank Mission And Vision of Janata Bank Uniqueness of Janata Bank Services of Janata Bank Organogram of Janata Bank

Chapter 3: Theoretical Framework of Online Banking

3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Online Banking Features of Online Banking Attacks & Security Mobile Banking Difference Between Online Banking & Mobile Banking Benefits of Online Banking Reasons Not To Use Online Bank Accounts Management Information Systems In Banking Sector
8 9 9 10 11 12 12 13 14

Chapter 4: Online Banking in Janata Bank

4.1 Online banking status of Janata Bank 4.1.1 BexiBank 5000+ 4.1.2 IBS software 4.1.3 Desktop e-banking 4.1.4 Western Union Translink 4.1.5 RMS+ 4.3 Benefits of current online banking in Janata Bank 4.4 Future plans of Online banking of Janata Bank 4.5 Scopes of Online banking in Janata Bank

14 15 15 30 30 31 33 34

Chapter 5: Conclusion
5.1 Findings 5.2 Recommendations 5.3 Conclusion

Chapter 6: Reference & Appendix

6.1 Reference 6.2 Appendix

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