Professional Documents
Culture Documents
Dear Afaf,
As per your request, I hereby am pleased to submit our offer to you, based on our understanding of your
requirements.
I am confident that you will find our proposal to be both cost effective and professional and looking
forward to your feedback.
Sincerely,
Orit Sapani
Gilat Satcom Ltd.
Regional Sales Manager
Tel: +972-3-9255071
Mobile: +972-2103355
Email: orits@gilat.net
I. The Technology
Gilat Satcom is a leading international provider of
Internet backbone connectivity over DVB via satellite,
being at the time a pioneer in the field
Via DVB platform, the IP frames are encapsulated in a
video carrier sent to the satellite and are then
broadcasted over the relevant geographical region. The
end user's equipment receiving the carrier receives its
entire capacity but, having a unique identity, is served
with specifically dedicated bandwidth based on the
exact capacity purchased.
Bandwidth management becomes a very easy and efficient task, while the combination of a DVB
downlink coupled with an SCPC uplink enable the end users to benefit from improved scalability and
flexibility, offering outstanding performance to support the most demanding applications (VoIP, Video
Conferencing, Internet browsing and more).
Gilat Satcom serves customers in Africa, Latin America and the Middle East via various Satellites from
leading companies such as Intelsat, New Skies, Intersputnik.
To connect space and ground, infrastructure and customer, Gilat Satcom owns and operates 4 different
international teleports in the USA (2), Europe and the Middle East, enabling rapid response time with
minimal delays.
The combination of such a variety of satellites and teleports enables us to give our customers throughout
the world sets of fully redundant links which can meet the demands of the most demanding of
customers.
Our staff consists of highly qualified professionals from the fields of RF and IP, with many years of
experience, making them an essential and welcomed asset to our company. Our customers rest assured
that they benefit from the most dedicated and proficient consulting when the need arises.
III. Support
After many years of activity in the field of Satellite
Backbone Connectivity, Gilat's name has come to stand
for consistent reliability of service together with unfailing
availability of support.
We provide constant monitoring and management of all of
our customer's links 24x7x365 free of charge, through our
Network Operation Center (NOC). This support includes
the following services:
Initial help and support on configuration of routers, BGP, help in LAN and WAN configuration for
the link commissioning, choosing connection method and implementation of the chosen system.
Online activity monitoring, problem and event ticketing, remote event treatment.
Additional LAN/WAN remote configuration, IP settings and IP related problem solving, BGP support for
other providers and/or over the initial connection
BGP activation, router, interfaces, NAT and other support will be charged will be charged by Gilat
Satcom price list.
We may also provide On Site Support through our local presence and partners, thus closing a complete
loop of support. Kindly contact us for further details.
V. Solution overview
We are pleased to offer Gilat service for Internet backbone connectivity in shared manner.
Via this platform we provide you with satellite access over iDirect to the Internet backbone, making
expensive terrestrial alternatives redundant and ensuring cost-effective, scalable, flexible Internet
connectivity at all times.
The offered service is one of our various offerings and was picked in light of the requirement for cost
effective low price solution. We offer in this proposal bandwidth with 1:8 contention. This is in order to
allow minimum CIR (committed Information Rate) of 128/64kbps with burst to 1024/512kbpssubject to
bandwidth availability on the total pipe. If you wish, an offer for higher CIR can be submitted as well (up
to 100% CIR).
Should you require, Gilat is able to provide you with a turnkey solution for the following services:
Provision of the hardware required for the service
Shipment to destination (CIF)
Installation and link commissioning
Internet connectivity service provision with 24/7 online support
Onsite support in case of fault
Local services will be provided via one of our local resellers in Erbil.
In the following pages please find detailed technical and financial information.
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1.2m Ku-
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Erbil site
Gilat Satcom Teleport
2. Equipment
3. Installation
Standard Installation (standard roof, wiring 10-15 meter, accessible location of indoor): $500
Maintenance: $300 for monthly base maintenance contract or $100 per call.
This SLA shall apply only to Internet Broadband Connectivity Services via Satellite and describes the support services
provided by the Company (the “Support Services”).This Schedule 1 forms an integral part of the General Terms and
Conditions for the Provision of VipSAT Services (“Terms and Conditions”). Customer acknowledges acceptance of the terms
and conditions of this Schedule 1 in full. All terms herein shall, unless otherwise defined in the Activation Form or in the
Terms and Conditions, have the meaning ascribed to them hereunder.
In this SLA,
"NOC" (Network Operation Center) means the Company’s access point for all technical trouble reporting. The
NOC shall be staffed with qualified technical support personnel 24 hours per day, 7 days a week.
“Fault” shall mean a failure to meet Network Availability (as defined below) in any material respect, as long as the
Company confirms a fault has occurred.
“Service Outage” shall mean any period of time during which Services used by the Customer fails to meet
Network Availability in any material respect, and such failure is confirmed by the Company.
"E-Service System" shall mean the Company’s web based customer care E-Service system.
“Outage Credit” shall mean a credit provided by the Company upon a determination by the Company that a
Service Outage has occurred, such credit shall be credited towards the Customer’s payment obligations in the
invoice to be issued in the billing period immediately following the billing period during which a Service Outage
has occurred; provided, however, that such Service Outage is not excluded pursuant to the terms of this SLA.
1. Fault Reporting
In order to receive Support Services with respect to a Fault within the framework of this SLA, the Customer must
report such Faults immediately to the NOC by opening a “Support Incident”. The Company will classify the priority
level of the Fault at its sole discretion.
2. Contact points
The Customer shall report Faults by entering a Support Incident via the Company’s E-Service System. Login
username and password will be provided to the Customer upon activation.
When contacting the NOC, the Customer shall provide the following information:
• Site-ID
• The name of the contact person, the Customer’s name and telephone numbers
• Date and time of Fault occurrence
• A description of the problem
• The incident number, if already reported
4. Configuration Changes
4.1. the Company's technical support team will respond to the Customer’s request for a new activation or an
increase in bandwidth within three (3) working days, provided that:
(i) Such request was approved in advance by the Company and the Parties have agreed to the prices and
payments terms related thereto;
(ii) Equipment is installed at the Customer's Premises, and is in good working order;
(iii) The DVB receiver is properly locked on the satellite carrier; and
6. Planned Maintenance
Customer Care will endeavor to alert the Customer regarding any planned maintenance related to the Services.
The Company will, as far as possible, provide at least seven (7) days notice prior to such planned maintenance. A
shorter notice period may be necessary in case of emergency maintenance or repairs to either satellite or
equipment, at the Company’s sole discretion.
8. Network Availability
The Company shall use its best efforts to ensure that the yearly Network Availability for the satellite link
will be 99.8% and packet loss of less than 1% for Committed Information Rate and a RTT less than
580mes from the Customers site to the Company’s.
8.1. “Network Availability” refers to the availably of the Company’s communication network and the absence
of Service Outages in the connection of the Customer to the Company’s network. Network Availability is
measured from the managed terrestrial network to the Satellite gateway and associated satellite space
segment (excluding the satellite itself).
8.2. Network Availability Formula:
(Total minutes of uptime)/(total minutes in the Service year)
9. Service Outages
9.1. All Service Outages will be measured and determined according to the data collected by the Company's
monitoring systems. The Company shall have sole discretion in deciding whether a Service Outage has
occurred.
9.2. For purposes of determining Outage Credits, each Service Outage (a) commences upon the later of (i)
notification by the Company to the Customer that a Service Outage has occurred or (ii) a confirmation
by the Company of a notification by the Customer that a Service Outage has occurred; and (b)
continues until the Company notifies the Customer in writing (including by email) that the Service has
been restored or if the Customer resumes using the Service, whichever is the earlier.
9.3. the Customer shall not be entitled to Outage Credits for, among other things, service outages or
disruptions caused by or from:
(a) Acts or omissions, in whole or in part, attributable to Customer including improper use by Customer
of the service and Temporary or permanent suspension of service due to Customer's breach of any
agreement with the Company;
(b) Events of Force Majeure (as defined in the Terms and Conditions);
(c) Any maintenance events;
(d) The Customer’s failure to comply with the Company’s instructions including with respect to
maintaining, the Customer’s equipment or facilities;
(e) Satellite Sun Outages or other astronomical disturbances.
9.4. The Customer is solely responsible for the necessary site preparation, maintenance, inter-connection
where applicable, and specification adherence as determined by the Company.
9.5. In the event of a Service Outage, the Customer shall use its best efforts to cooperate with the Company
in curing such situation.
10. Customer Credit Claim Procedure
10.1. To claim a credit, the Customer must submit a claim by e-mail to the Customer Care
(customer@gilat.net) within 24 hours of the end of each month in which a Service Outage has
occurred.
10.2. The Customer acknowledges that the Outage Credit provided herein shall comprise the sole and
absolute compensation and remedy for the service outage whether by contract, tort or any other legal
theory.
10.3. Outage Credits formula
20% 10% 5% Target
Credit Credit Credit
<99% 99.19%- 99.79%- 99.8% Network
99% 99.2% Availability
The abovementioned credit percentages refer to the credit percentage of the Customer’s next periodic charge for
Services (i.e. a 5%, 10% or 20% credit of the Customer’s next periodic charge
This Annex C (terms and conditions of sale for the Equipment) forms an integral part of the
VipSAT Request for Activation Form. Customer acknowledges acceptance of the terms and
conditions of this Annex C in full. All terms herein shall, unless otherwise defined in the
Activation Form (hereinafter the ―Activation Form‖), have the meaning ascribed to them
hereunder. These terms and conditions of sale supersede any and all other terms and
conditions, whether in the purchase order, sales literature or otherwise.
Upon the signing and returning of the quotation by the Customer to the Company, the
quotation will constitute a valid purchase order (the ―Purchase Order‖), which includes
these terms and conditions of sale, and which shall be binding upon the Customer
The Purchase Order shall be binding upon the Company only upon the Company’s written
confirmation and acceptance of the Purchase Order and payment of any relevant payments
due according to the Purchase Order prior to its acceptance.
The ―Equipment‖ referred to herein, shall mean the Equipment specified in the Purchase
Order.
Prices quoted in Activation Form are the net amounts to be received by the Company, and
do not include any type of taxes, levies, charges or fees.
Prices quoted are ex-works Gilat Israel. The Customer will pay for all shipping, insurance,
importation, transportation, customs and other charges, from the Israeli port.
Payment terms shall be in accordance with the term specified in the Purchase Order.
Any payment not made on its due date shall bear interest at the rate of two percent (2%)
per month, compounded monthly, until full payment is made.
The Company will provide suitable packaging for the Equipment ordered pursuant to the
Purchase Order, for normal shipping. Special packaging requested by the Customer will be
at Customer's expense.
The delivery dates are as specified in the Purchase Order. All delivery dates are estimated.
The Company shall not be responsible for any delay caused by, or related to, any
circumstances of force majeure, including without limitation, fire, war, act of God, strike,
governmental action, or any other circumstances beyond The Company's control. Any
delay, shall not relieve the Customer of its obligations under the Purchase Order.
To the extent permitted in the country and state in which the Customer is located, title to
the Equipment shall remain with the Company until full payment for such Equipment is
received by The Company. In the event that the Company is not able to retain full title to
the Equipment as aforesaid, the Company shall retain a security interest in the Equipment
until the entire balance of the Equipment price and all other monies payable hereunder are
paid in full. The Customer shall execute, upon request by the Company, financing
statements deemed necessary by the Company to perfect its security interest. Customer
hereby authorizes the Company to file a copy of this security agreement or a financial
statement with the appropriate authorities at any time thereafter as a financing statement
in order to perfect the Company’s security interest.
Risk of loss and damage shall pass to the Customer, upon delivery of the Equipment, Ex-
works Israel, after which the Customer shall be responsible for loss, damage, theft, defects
or destruction caused to the Equipment, due to any cause whatsoever.
Customer shall be responsible for insurance of the Equipment from the time the risk of loss and damage
passes to the Customer, as provided hereinabove. The Customer shall provide the Company with a
certificate of insurance as evidence of coverage. Upon receipt of the Equipment, the Customer shall
verify that the equipment that is delivered matches the Equipment ordered, and will report to the
Company any non-conformity or defect of the Equipment within seven (7) days from the date that such
equipment is delivered to the Site. Failure by Customer to notify to the Company, within seven (7) days
following, of any non-conformity or defect of the Equipment, shall be construed as a waiver of any such
latter claim.
The sole responsibility for the installation of the Equipment shall be borne by the Customer. The
Customer will provide, at its own expense, all suitable foundations and utility connections as required for
the Equipment, as well as the necessary labor and materials to erect and connect the Equipment.
For twelve (12) months following the delivery date of the Equipment (the "Warranty and Support
Period"). Notwithstanding the abovementioned it his hereby expressly agreed that the Warranty and
Support Period will only be in force as long as the Customer procures the Services (as defined General
Terms and Conditions for the Provision of VipSAT Services) from the Customer (this provision shall not
be interpreted to prolong the Warranty and Support Period for a longer period then sated above). During
the Warranty and Support Period the Company shall repair or replace any defective Equipment,
according to the relevant manufacture’s warranty policy attached to the Equipment, where the defect
resulted from materials or workmanship. Such obligation to repair or replace shall be the sole
responsibility and liability of the Company in relation to the Equipment.
It is understood that the Company's repair services are intended only to maintain the Equipment free
from defects in materials and workmanship, when used according to manufacturer’s user manual and
instructions for use. Any maintenance or parts required for causes or damages not attributable to normal
wear and tear will be provided by the Company's prevailing rate for travel, labor and parts. This includes,
without limitation, Equipment malfunction or damage due to improper or unauthorized use or
modification of the Equipment, or unauthorized or improper attempts to repair the Equipment, etc.
Without derogating from any of the aforesaid, the Company shall not be responsible for any defect or
damage caused by use which is not according to manufacturer’s user manual and instructions for use.
THE LIMITED WARRANTIES SET FORTH IN THIS AGREEMENT ARE GIVEN TO CUSTOMER ONLY,
ARE NOT ENFORCEABLE BY ANY OTHER ENTITY OR PERSON, AND ARE THE SOLE AND
EXCLUSIVE WARRANTIES GIVEN BY THE COMPANY WITH RESPECT TO THE EQUIPMENT. THE
COMPANY EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTIBILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
IN NO EVENT SHALL THE COMPANY BEAR ANY LIABILITY, OBLIGATION OR RESPONSIBILITY
FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE
EQUIPMENT REGARDLESS OF THE FORM OF ACTION, INCLUDING BUT NOT LIMITED TO, LOSS
OF REVENUE OR ANTICIPATED PROFITS ARISING IN ANY WAY IN CONNECTION WITH THIS
AGREEMENT. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY AMOUNT GREATER
THAN THE AMOUNT PAID TO IT IN RESPECT OF THE EQUIPMENT GIVING RISE TO THE
LIABILITY.
During the Warranty and Support Period the Customer undertakes to:
Customer shall keep confidential and shall not disclose, divulge or reveal to any third party,
without the Company's prior written consent, any information received by it from the
Company with regard to the Equipment, their components, all manuals and any other
written material provided to Customer by the Company, unless designated non-confidential
by the Company. Such proprietary technology and information shall be used by Customer
only to the extent reasonably necessary for the proper operation of the Equipment.
Customer shall not, and shall not permit, abet or aid others to, translate, reverse engineer,
decompile, disassemble, update, modify, reproduce, duplicate, copy, distribute or
otherwise disseminate all or any part of the Equipment.
It is expressly understood and agreed that the Customer shall only have the limited right to
use the Equipment delivered by the Company hereunder and no other intellectual property
rights thereto.
The Company makes no promise or representation that the Equipment shall conform to any
federal, state, or local laws, regulations, ordinances, codes or standards. Prices quoted do
not include the cost of any inspections or permits.
It is Customer's responsibility to apply for and to obtain any and all licenses, permits and
other authorizations required for the import, sale and/or otherwise handling of the
Equipment.
Customer shall hold the Company harmless and indemnify the Company against any and
all costs, expenses or damages, including, without limitation, attorney's fees, arising from,
or relating to, any claims or causes of actions, tort or otherwise, which may be asserted
against the Company, by any third person or entity resulting from any act or omission of
Customer or any other cause of action, arising out of, or in connection with the subsequent
sale of the Equipment by Customer, its agents or affiliates.
The parties agree that these General Terms and Conditions of Sale, the Purchase Order and
the sale of the Equipment contemplated therein shall be made and governed by the laws of
the Israel, excluding its conflict of law rules. The competent courts of Tel-Aviv, Israel shall
have sole and exclusive jurisdiction over any dispute arising out of, or in connection with,
the Purchase Order, including without limitation, its validity, interpretation, execution,
performance, breach, termination, etc.
No modification of the general terms and conditions of sale herein shall be effective unless
set forth in writing by an authorized representative of the Company, and duly signed by all
Parties hereto. No waiver of any default or breach, by any party, shall be deemed to be a
waiver of any subsequent default or breach, by that party. Customer may not deduct or
set-off, for any reason whatsoever, from the stated prices any sum, not authorized by the
Company in writing.
Tel: Fax:
To:
Purchase Quotation:
Authorization Date
Number __
Sincerely,
Customer's Acceptance:
We, the undersigned, do hereby accept the terms and conditions of the Purchase Quotation and
recognize that our signing and returning of the Purchase Quotation constitutes a Purchase Order binding
upon us, in accordance with the Terms and Conditions of Sale attached hereto.
Date Signature
The General Terms and Conditions of Sale, attached hereto, constitute an integral part of this Purchase
Quotation.
Network Configuration
Star (TDM/MF-TDMA) Network Topology
Downstream: BPSK, QPSK, 8PSK Upstream: BPSK, QPSK Modulation
Maximum Rates Supported
For more information on maximum data rates please refer to the Release Notes of iDS 8.0.1
For full list please refer to the latest iDirect Link Budget FEC
Analysis Guide
For full list please refer to the latest iDirect Link Budget Eb/No
Analysis Guide
Interfaces
TxIF: Type-F, 950–1700 MHz, Composite Power +7dBm / - SatCom Interfaces
35dBm RxIF: Type-F, 950–1700 MHz, Composite Power -
5dBm / -65dBm TVRO: Type-F, 950–1700 MHz
+24V (supports BUCs up to 4W Ku-band or 5W C-band) Available BUC Power (IFL)
+19.5V (Nominal) Available LNB Power (IFL)
Software controllable on Tx and Rx IF ports 10 MHz Reference
LAN: Single 10/100 Ethernet, 802.1q VLAN RS-232: RJ45 (for Data Interfaces
GPS or Console Connection or Antenna Pointing)
**
TCP, UDP, ACL, ICMP, IGMP, RIP Ver2, BGP , Static Protocols Supported
Routes, NAT, DHCP, DHCP Helper, Local DNS Caching,
cRTP and GRE
Group QoS, QoS (Priority Queuing and CBWFQ), Strict Traffic Engineering
Priority Queuing, Application Based QoS, Minimum CIR, CIR
(Static and Dynamic), Rate Limiting
Built-in Automatic Uplink Power, Frequency and Timing Other Features
Control, Authentication, Antenna Control Interface
(OpenAMIP)
Mechanical/Environmental
W 11.5 in x D9.5 in x H2 in. (W 29.2 cm x D24.1 cm x Size
H5.1cm)
0˚ to +50˚C (32˚ to +122˚F) at Sea Level with temperature Operating Temperature
gradient of 5˚C per 10mins 0˚ to +45˚C (32˚ to +113˚F) at
10000 feet (3048m) with temperature gradient of 5˚C per
10mins
Max 90% non-condensing humidity Humidity
100–240 VAC Single Phase, 50–60 Hz, 2A max at 90 VAC, Input Voltage
1A max at 240 VAC
EN 301-428 v1.3.1 — Ku-Band System Level Specifications Radio Standards
EN 301-443 v1.3.1 — C-band System Level Specifications
Complies with IEC 60950, EN 60950-1, UL 60950-1, CSA Safety Standards
C22.2 No.60950-1-03
Complies with EN 55022 Class B, FCC Part 15 Class B, Emission Standard
CISPR 22 Class B, EN 61000-3-2, EN 61000-3-3
Complies with EN 55024, EN 301-489-1, EN 301-489-12, EN EMC/Immunity Standard
61000-4-2, EN 61000-4-3, EN 61000-4-4, EN 61000-4-5, EN
61000-4-6, EN 61000-4-11
FCC, CE and RoHS compliant Certification