9L0-010 Exam Skill Assessment Guide

What Is On the Exam? The Mac Service Certication Exam, 9L0-010, is a computer-based knowledge test offered at Apple Authorized Service Training Centers and Authorized Prometric Testing Centers. Successful completion of the Mac Service Certication Exam fullls the hardware requirement for Apple Certied Mac Technician (ACMT) certication. Exam Summary Number of sections: 19 Number of objectives: 39 Number of total items: 65 Passing score: 73% overall (=>48 out of 65 items to pass) Exam time limit: 120 minutes (2 hours) IMPORTANT NOTE PLEASE READ: This exam has TWO separately-scored sections that must be individually passed in order to pass the entire exam. This is in addition to the overall passing score listed above: Section ESD Precautions is must-pass (=>4 out of 5 to pass) Section Technician Safety is must-pass (=>4 out of 5 to pass) If you do not pass BOTH of these must-pass sections, you will not pass the exam, even if your score report appears to contain a passing score. 9L0-010 ACMT MAC SERVICE CERTIFICATION EXAM SECTIONS AND TOPICS Basic Computer Theory and Terms 2 items Identify normal and abnormal computer operations to include: Startup Sleep Shut Down Kernel Panic Underlying Technologies 3 items Describe the following technologies: ALS (Ambient Light Sensor) ATA/SATA Bluetooth Compression




CUPS EFI Ethernet ExpressCard/34 FireWire Infrared




MIDI Optical Audio Optical drives

PMU QuickTime Rosetta SD Card Slot Serial Attached SCSI (SAS) SMC SMU Sound in/out (analog, digital, optical) Sudden Motion Sensor USB/USB 2.0 Video in/out Universal Binaries Match customer issues to related technologies. References 5 items Given a set of symptoms, use Apple documentation to isolate a hardware issue. Diagnostics 3 items Identify when Apple Service Diagnostic should be used. Given a specic troubleshooting scenario, identify the correct hardware diagnostic to isolate and resolve the issue. Given a set of instructions and specied equipment, congure a centralized diagnostic system. Hardware Tools 6 items Given a hardware service repair and the correct Apple technical documentation for a specied supported product, identify specialized tools/xtures or procedures required to service that product. Verify the functional state of the battery on a given Mac system. Troubleshooting Theory 10 items Ask a customer relevant questions that will lead to a better understanding of his/her issue. Use known-good hardware to isolate a given hardware issue. Given a customer issue, identify the problem space that the issue exists within. Given an identied and resolved issue, attempt to reproduce the issue to verify the resolution with the customer until agreement is gained on that resolution. ESD Precautions 5 items MUST PASS 4 OUT OF 5 OR 80% Correctly identify the effects of ESD damage on a given IC component.

Identify the correct tools to use in an ESD-safe working environment. Use proper tools, equipment, and procedures to congure a workspace that minimizes or eliminates the occurrence of electrostatic discharge damage. Technician Safety 5 items MUST PASS 4 OUT OF 5 OR 80% Given an Apple product and technical documentation for that product, identify the safety issues with that product. Given an isolated hardware device issue and a possible resolution, use Apple documentation, approved tools, and service inventory to safely repair the hardware device. Power Management 5 items Explain the different power and operating modes in Apple systems. Describe ve power saving techniques for Apple systems. Describe how to calibrate a portable system's main battery to ensure optimal battery performance. State which AC power adapter works with a specied Apple portable model. Liquid Crystal Displays 3 items Describe causes of pixel anomalies. Diagnose ve common pixel defects. Describe similarities and differences between CCFL and LED LCDs. Hardware Service Issues 4 items Given an Apple hardware device, identify the model and technical specications of that device Use Apple systems and a given serial number to identify the AppleCare-specic name for that product. Use Apple documentation to locate the serial number of a given product. Wireless Networking 5 items List the major features of AirPort Extreme, AirPort Express, and Time Capsule Base Stations. Locate and complete the troubleshooting steps in the Apple documentation for wireless networking connectivity for a given supported wireless networking product.

Identifying Accidental Damage 2 items Identify portable Mac systems that exhibit accidental damage. Identify correct responses to customer objections about accidental damage. Mac mini 1 item Given a hardware service repair and the correct Apple technical documentation for a specied supported product, identify the service and safety issues for that product. iMac 1 item Given a hardware service repair and the correct Apple technical documentation for a specied supported product, identify the service and safety issues for that product. Mac Pro 2 items Using Apple technical documentation as a reference, remove and then replace a specied component of a given supported product in the time allocated for that take-apart procedure. Given a hardware service repair and the correct Apple technical documentation for a specied supported product, identify the service and safety issues for that product. MacBook 1 item Given a hardware service repair and the correct Apple technical documentation for a specied supported product, identify the service and safety issues for that product. MacBook Air 1 item Given a hardware service repair and the correct Apple technical documentation for a specied supported product, identify the service and safety issues for that product. MacBook Pro 2 items Given a hardware service repair and the correct Apple technical documentation for a specied supported product, identify the service and safety issues for that product.