Correlation of Nurses' Values & Work Attitudes to Patient Satisfaction: Basis for Value Modification For the Nurse

Respondents Part I. Socio-demographic Profiles of Respondents. Directions: Please read each statement carefully. Fill-in the blanks the requested information or put a checkmark () on the provided space which reflects your answer in the following questions. Name:___________________________________ (Optional) Age:___________ Gender: ( ) Male ( ) Female Highest level of educational attainment ( ) Bachelor of Science in Nursing ( ) Some units in Masters Degree (MAN or MSN) ( ) Master of Arts in Nursing or Master of Science in Nursing ( ) Some units in Doctorate Degree ( ) Phd in Nursing Length of clinical experience: ( ) 0-3 years ( ) 4-6 years ( ) 7-9 years ( ) 10-12 years ( ) 13-15 years ( ) 16 years or more Part II. Nurse Respondents Values and Work Attitudes. Directions: Please read each statement carefully. The statement presented below reflects your values and work attitude in the workplace. Put a checkmark () on the numbered column which reflects how often you demonstrate or perform the following values and work attitudes. 1- Never 2- Rarely 3- Sometimes 4- Often 5- Always

NURSES VALUES AND WORK ATTITUDES I. Sympathetic to patients welfare 1. I am sensitive to the emotional needs of my patients. 2. I am a good listener to my patients. 3. I am sympathetic to my patients. 4. I am compassionate. 5. I respect my patients privacy. 6. I have a good understanding of my patients welfare. 7. I represent my patients interests. 8. I see things from my patients point of view. 9. I maintain confidentiality about my patients. 10. I am open-minded in my approach to my patients. II. Contextual Knowledge/ Interpersonal Skills 11. I am knowledgeable of the financial and social situations of my patients and employer. 12. I have a good knowledge of appropriate legal issues. 13. I have a good knowledge of how to make use of the available resources. 14. I have good skills in resolving conflicts. 15. I have well-developed counseling skills. III. Professionalism 16. I am able to apply theories into practice in daily nursing. 17. I am able to cope in stressful work environment. 18. I am able to work well with colleagues in the team. 19. I have the ability to ask for clear information. 20. I am able to accept guidance from my colleagues. 21. I am willing to undertake ongoing education. 22. I am able to adapt to changes in daily practices. 23. I have a good practical knowledge in nursing like intravenous insertion, wound dressing, tube feeding, etc. IV. 24. 25. 26. 27. 28. 29. 30. Personal Values I always see to it that I am neat and tidy. I am cheerful. I am patient. I am physically and mentally fit. I am honest. I have good organizational skills. I have good time management skills.

V. Accountability 31. I am able to recognize my own limitations.

32. I am aware of my legal rights and those of my patients. 33. I am willing to be responsible for my own actions. Correlation of Nurses' Values & Work Attitudes to Patient Satisfaction: Basis for Value Modification For the Patient Respondents Part I. Socio-demographic Profiles of Respondents. Directions: Please read each statement carefully. Fill-in the blanks the requested information or put a checkmark () on the provided space which reflects your answer in the following questions. Name:___________________________________ (Optional) Age:___________ Gender: ( ) Male ( ) Female Highest level of educational attainment ( ) Primary/ Elementary ( ) Secondary/ Highschool ( ) Tertiary/ College ( ) Post Graduate Schooling (Masters Degree or Doctorate Degree) Part II. Level of Patient Satisfaction. Directions: Please read each statement carefully. The statement presented below reflects your level of satisfaction as patients under the direct care of nurses. Put a checkmark () on the provided space which reflects your answer in the following questions. 1- Not at all satisfied 2- Rarely satisfied 3- Satisfied 4- Moderately satisfied 5- Totally satisfied

I.

PATIENTS LEVEL OF SATISFACTION Sympathetic to patients welfare

1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Nurses are sensitive to my emotional needs. Nurses are good listeners. Nurses are sympathetic. Nurses are compassionate. Nurses respect my privacy. Nurses have a good understanding of my welfare. Nurses represent my interests. Nurses see things from my point of view. Nurses maintain confidentiality about me. Nurses are open-minded in their approach.

II. Contextual Knowledge/ Interpersonal Skills 11. Nurses are knowledgeable of my and their employers financial and social situations. 12. Nurses have a good knowledge of appropriate legal issues. 13. Nurses have a good knowledge of how to make use of the available resources. 14. Nurses have good skills in resolving conflicts. 15. Nurses have well-developed counseling skills. III. 16. 17. 18. 19. 20. 21. 22. 23. IV. 24. 25. 26. 27. 28. 29. 30. Professionalism Nurses are able to apply theories into practice in daily nursing. Nurses are able to cope in stressful work environment. Nurses are able to work well with colleagues in the team. Nurses have the ability to ask for clear information. Nurses are able to accept guidance from their colleagues. Nurses are willing to undertake ongoing education. Nurses are able to adapt to changes in daily practices. Nurses have a good practical knowledge in nursing like intravenous insertion, wound dressing, tube feeding, etc. Personal Values Nurses always see to it that they are neat and tidy. Nurses are cheerful. Nurses patient. Nurses physically and mentally fit. Nurses are honest. Nurses have good organizational skills. I have good time management skills.

V. Accountability 31. Nurses are able to recognize their own limitations. 32. Nurses are aware of theirs and my legal rights. 33. Nurses are willing to be responsible for their own actions.