Scientific Journal of E-Business

January 2013, Volume 2, Issue 1, PP.11-22

A Study on User`s Intention of Re-visiting the

Website of E-government
Yin-Yih Chang 1, Chi-Ming Tsou 2#, Shyue-Ping Chi 1
1. Department of Information Management, Fu Jen Catholic University, Association Professor, New Taipei City, Taiwan,
24205, China
2. Department of Information Management, Lunghwa University of Science and Technology, Assistant Professor, Guishan,
Taoyuan County, Taiwan, 33306, China
# Email: im065@mail.lhu.edu.tw

Abstract
With respect to the gap on the study of users intention of re-visiting the e-government websites in the most of previous
researches which put emphasis on the aspects of convenience, authenticity and aesthetics, this paper explores the users intention
of re-visiting the e-government website by means of the sample analysis of the website of Industrial Development Bureau in
Ministry of Economic (MOE) in Taiwan. Research findings of this study are: 1) on the construct of functional service quality,
users agree that they can get authentic and sufficient project related information about law and policy of government from the
website; 2) on the construct of operational system quality, users hope that they can access the MOE website successfully at
anytime, anywhere, and never encounter the situation that the website is unavailable for any reason; 3) overall, the users feel that
the MOE website is usefulness and easy to use; 4) users have high intention of re-visiting the website of MOE when they need
project information of government.
Keywords: Electronic Government; Website Users Satisfaction; Intention of Re-visiting; Information Quality

1 2 1
1. 24205
2. 33306

(1)
(2)
(3)
(4)

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Davis[1]

1.1
1997

10

70.8%[2]

4,231 1,252
227

1.2
2005
(1) (2) (3)
(4) (5) (6)
Davis[1]
(beliefs)(attitudes)(intentions)
[1]
[3]
DeLone and McLean[4]

Zhang and Dran[5]

[6]

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[7]

Lin and Lu[8](information quality)(response time)

(system accessibility)[9]

(factors)

[10]

[11]

1.3
Davis [12](Motivational Model)
(extrinsic)(intrinsic)

[13][14]
(e-commerce website)
[15]
[16]

Atkinson Kydd [17](perceived usefulness)

(ease of use) Atkinson Kydd
[15]
[18,19]
(self-efficacy)(instrumentality)[20](efficacy)

[21]

1
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H1

H6
H3

H2

H4

H5

H7

H1
H2
H3
H4
H5
H6
H7
2012/4/01 2012/4/30 60

5 300
259 (Likert Scale)
SPSS 12.0 for Windows
Cronbachs

3.1

57.14%30~40 42.85%
96.13% 24.71%
23.55 %

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ISQ1.

4.02

0.819

ISQ2

3.52

0.993

ISQ3.

4.17

0.764

ISQ4.

4.05

0.766

ISQ5.

4.05

0.788

ISQ6.

3.87

0.834

ISQ7.

3.92

0.789

CSQ1.

4.01

0.923

CSQ2.

4.13

0.900

CSQ3.

4.04

0.864

CSQ4.

4.05

0.836

CSQ5.

3.97

0.860

CSQ6.

3.97

0.849

CSQ7.

3.87

0.920

CSQ8.

3.95

0.892

PEU1.

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3.79

0.888

PEU2.

4.04

0.809

PEU3.

3.92

0.781

PEU4.

3.95

0.838

PEU5.

3.88

0.849

PEU6.

4.04

0.813

PU1.

4.11

0.787

PU2.

4.04

0.818

PU3

4.05

0.868

PU4

4.09

0.787

PU5.

4.15

0.803

PU6.

4.16

0.790

BIU1.

4.00

0.828

BIU2.

4.04

0.774

BIU3.

4.04

0.784

BIU4.

4.12

0.823

BIU5.

4.11

0.838

3.2
(Principal Components Analysis)
(Orthogonal Rotation)(Varimax)
Cronbachs 7
57.556%KMO 0.854P-value 0.000 6
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0.853

0.829

0.828

0.769

0.765

0.709

0.500

4.029

57.556

57.556
Bartletts Test of Sphericity =906.996

KMO=0.854

Sig=0.000

8
73.434%KMO 0.867P-value 0.000 7
7

0.834

-0.042

0.827

-0.297

0.808

0.040

0.805

-0.408

0.741

-0.364

0.837

0.117

0.720

0.516

0.638

0.592

4.854

1.021

60.677

12.757

60.677

73.434

KMO=0.867

Bartletts Test of Sphericity=1349.702

Sig=0.000

6 77.13%KMO
0.916P-value 0.000 8
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0.913

0.854

0.865

0.895

0.896

0.872

4.628

77.130

77.130
Bartletts Test of Sphericity=1338.259

KMO=0.916

Sig=0.000

6 77.918%KMO
0.896P-value 0.000 9
9

0.913

0.896

0.895

0.872

0.865

0.854

4.675

77.918

77.918

KMO=0.896

Bartletts Test of

Sphericity=1384.911

Sig=0.000

5 57.556%KMO
0.854P-value 0.000 10
10

0.896

0.895

0.872
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 10

0.865

0.854

4.628

77.130

77.130
Bartletts Test of Sphericity=1338.259

KMO=0.916

Sig=0.000

Cronbach's

11
Cronbach's
0.6
11

Cronbach`s

ISQ1ISQ7ISQ5ISQ6ISQ3
ISQ4ISQ2

0.863

CSQ5CSQ3CSQ4CSQ2CSQ1
CSQ6CSQ8CSQ7

0.906

PEU6PEU3PEU4PEU5PEU2PEU1

0.935

PU6.PU2PU5PU1PU4PU3

0.943

BIU2BIU5BIU1BIU4BIU3

0.936

3.3

12 2 H1

0.192(0.853*0.247*0.913) 0.187(0.829*0.247*0.913)
H2
0.234(0.853*0.301*0.913)
0.228(0.829*0.301*0.913)
12

H1

0.247

1.162

0.000**

H2

0.301

5.682

0.000**

H3

0.798

17.518

0.000**

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 12

H4

0.701

7.001

0.000**

H5

0.683

2.897

0.000**

H6

0.752

9.916

0.000**

H7

0.794

8.951

0.000**

H3

0.608(0.834*0.798*0.913) 0.603(0.827*0.798*0.913)H4

0.534(0.834*0.701*0.913) 0.529(0.827*0.701*0.913)H5

0.569(0.913*0.683*0.913) 0.559(0.896*0.683*0.913)H6

0.614(0.913*0.752*0.895) 0.575(0.854*0.752*0.895)H7

0.649(0.913*0.794*0.895) 0.637(0.896*0.794*0.895)

0.247*

0.752*

0.301*

0.798*

0.683*

0.794*

0.701*

(1)

(2)
(3)
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(4)
[22]

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1961-

1952-

ERP

Email042833@mail.fju.edu.tw

Email im065@mail.lhu.edu.tw

1949-

Email004253@mail.fju.edu.tw

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