Professional Documents
Culture Documents
ON
SUBMITTED TO
ANNAMALAI UNIVERSITY
IN PARTIAL FULFILMENT OF THE REQUIREMENTS
IN APPLIED MANAGEMENT
SUBMITTED BY
AMIT KUMAR SHARMA
MBA (SALES & MARKETING) FINAL
ENROLLMENT NO. : - 4740600055
ANNAMALAI NAGAR
project has not formed the basis for the award of any degree, diploma, associate
ship, fellowship or similar other titles. It has not been submitted to any other
Guide, Mr. Surajet Kumar Saha for his counsel and guidance during the
My thanks are due to Mr. Surajet Kumar Saha, Mr. Shubham Gupta,
Mr. Manish Goyal and Mr. Bharat Kuldeep to give me great and valuable
support.
work done by Mr. Amit Kumar Sharma during the period of his study under my
guidance, and that the project has not previously formed the basis for the award
of any degree, diploma, associateship, fellowship or similar other titles and that
Date:
CHAPTER – I
EXECUTIVE SUMMERY
CHAPTER – II
COMPANY PROFILE
INTRODUCATION
COMPANY RESUME
ORGANISTION STRUCTURE
• NATIONAL STRUCTURE
• INFRA-STRUCTURE SETUP
PRODUCT & SERVICES
CHAPTER – III
INTRODUCATION OF EBS
WHY EBS
EBS TOOLS
EBS PROCESS
BENEFITS OF EBS
RESEARCH METHODOLOGY
PROJECT DETAILS
OBJECTIVES & SCOPE OF STUDY
DATA ANALYSIS
SOURCE OF DATA
CHPTER – V
PROJECT FINDING
RESULT OF QUESTIONNAIRE
RESEARCH & ANALYSIS
PHOTOSTATE OF FILLED QUESTIONNAIRES
CHPTER – VI
CHPTER – VII
BIBLIOGRAPHY
EXECUTIVE SUMMERY
Its key components are 'customer capital', 'structural capital' and 'human capital'.
Broadly a company's strength arises out of its customer base, which purchases
its products.
This customer capital triggers a number of key decisions such as new product
its customer base. Besides customers, the strength of an organization arises out
ONICRA sees human capital as an essential and vital resource and this has
Checker with Nasscom and NSDL for the vision, which is – National Skills
Registry In India the customers want better services at reasonable price. This
has developed a
spree of competition among the various other industries which provides the
Ltd”.
The project has broadly been carried in around Delhi and NCR areas. In the
in Delhi and NCR area have and gathered information as far as possible for the
benefit of the project at large. After conducting the study within some
value to the organizational culture as, firstly the repeated cost will cut down and
In this short report you will find the description of employment background
screening services, the process followed and the basic requirements for the
process. As the report progress towards conclusion it gives fair idea about the
needs of this service, prospects, competitors and reason for all with some facts
COMPANY PROFILE
INTRODUCATION
COMPANY RESUME
ORGANISTION STRUCTURE
Credit Rating Services in India. ONICRA was incorporated in October 1993 for
providing the services of Individual Credit Rating and Information Services the
first time in India. It has developed over the years the methodology to assess the
commercial scale.
Onicra is the first in India to launch commercial services and provide individual
credit rating and reporting services to the Indian financial market. ONICRA has
and its services have been hailed by the financial sector and in the media.
SSI assessment. The Indian Banks Association has accorded approval for the
said Rating Model. It is the first company to launch commercial services and
provide
individual credit rating and reporting services to the Indian market. We have
been delivering objective and reliable pre and post disbursement credit
employee screening.
spectrum of services which include the services like Credit Rating, Associate
being connected to the central head quarter in Delhi on a mesh of secure MPLS
customer requirements
market.
Government of India.
thru’ NSIC and recognized by IBA, for Financial and Performance Rating.
SHAPE \* MERGEFORMAT
Executive Director
Operation
Business Technolog
Account Developmen
Business
Training Developmen
Personal Contact.
Since Onicra is a service based company therefore the product are of nothing
but the service. Provide pre and post disbursement/activation turnkey solutions
prospective/existing customers.
relevant to his or her application. the results of the process are documented in a
helps validate / authenticate the information given by the borrower and goes a
life style of the particular individual on the basis of the client requirement
EMPLOYMENT
BACKGROUND SCREENING
• INTRODUCATION OF EBS
• WHY EBS
• EBS TOOLS
• EBS PROCESS
• BENEFITS OF EBS
ascertain any information, which is relevant to his or her application. The results
Between 10% and 15% of the candidates for a BPO/ITES job make false claims
and previous background by applicants has led to BPO firms seeking help from
services and business process outsourcing (ITES/BPO) sector has spun off an
prospective employees.
people with bad track records is one of the ways to deal with a problematic
before hiring. EBS - Operates around the notion that employers have a need and
a right to know about the individuals they are bringing into their organization —
smaller businesses.
There are basically two types of Employment Background Screening they are as
follows:-
measures before they are recruited for the particular post in the organizations
measures it basically deals with the screening the prospective existing employee
Both pre and post employment screening services are important and considered
the basic hygienic measures from the organization point of View, even though
program in place in the USA.In the Indian IT/BPO/KPO industry; it has been
candidate is what he claims to be and also find out other relevant details that
organization and is determined by the need (and often the budget set)—from
the nature of work being done by the candidate; performance standard, verifying
qualifications, whether he was sacked from the previous company or left on his
alcoholic/womanizer;
Education verification
Criminal verification
Address verification
Reference Check
Employment verification
Health Check
Staff members
Low productivity:
Estimates for the IT/ ITES industry reveal that 15-17% of the people have
discrepancies in their records with 70% of them relating to false previous
employment record and the balance to false educational qualifications.
The risk of hiring a wrong candidate is far more expensive than conducting a
pre recruitment screening check
A SOLUTION:
A comprehensive, systematic, consistent, objective and well-documented
ONICRA’S Employment Background Screening program
1) EDUCATION VERIFICATION
background screening. in this step the verification agencies are check the
degree, diplomas and certificates and dates of attended, And also verify the
2) CRIMINAL VERIFICATION
The Second term are “criminal verification”. it is not used by all the companies.
But certain big and repetitive companies are used the criminal verification.
verification the agencies are checks the employee’s local criminal records. In
this process including the scanning of public records, searches for criminal
records, credit, civil litigation and educational and professional record search,
In this step the agencies checks the applicants address. In this verification
From time to time applicants may conceal their identity or previous address in
an attempt to hide prior criminal convictions. The address check will cross-
reference current and previous addresses and other aliases or maiden names that
the applicant may have used in the past. It is the first step in conducting a
applicant Election ID card, Driving License, Verify the past addresses Checking
present address.
4) REFERENCE CHECK
this checking the verifying agencies check the client’s all references. And
personally meet them and locate the more details of client. Verify agencies also
Reasons for
insight into the work ethics of your applicants from people who have first-hand
details:
Dates of Employment
Designation Held
Reporting Manager
Salary Details
6) HEALTH CHECK
The final check of EBS is “health check”. The verify agencies check the
employee health and fitness. And certify to doctors for employee health
checkup.
• EBS PROCESS
INFORMATION
FINAL REPORT
CLIENT
DESCRIPTION
Start
Cases sent
through mail Cases received by Client through mails.
N0
Logged Cases in Location is the parameter to allocate the logged
Coverage Area? cases to the respective executing locations.
Resources
YES
Moved From
Nearest Allocated to Respective
Executing Executing Locations If in coverage area, cases allocated to executing
Locations locations, else Resources are moved from the
nearest location to execute the verification
Registrar Of concerned Registrar of given university/college/school are
University/college/school Contacted contacted to verify the authenticity of the
degrees/diplomas with dates for the passing
Stamp is taken on Relevant Papers as years
Mandatory Step and Subjected to Proofs
The information retrieved got duly signed and
Coordinator stamped by the registrar with date and time.
Feedback/ Papers
Audited by TL of Reports prepared by The acquired feedback obtained and audited by
Executing Locations Central
coordinator With the Team Leader is put in the prescribed format
Daily MIS and sent to the central coordinator in s/c and h/c
Reverts Put in forms.
the Prescribed
Format
Cases Exported
The reports received by the central coordinator
are maintained in the MIS and parallel to this
activity, cases are exported to the clients
exit including date and time of the retrieval with the
name of field executive and contact person’s
name and designation.
DESCRIPTION
Start
Cases sent
through mail Cases received by Client through mails.
N0
Logged Cases in
Coverage Area? Location is the parameter to allocate the logged
Resources cases to the respective executing locations.
YES
Moved From
Nearest Allocated to Respective
Executing Executing Locations If in coverage area, cases allocated to executing
Locations locations, else Resources are moved from the
nearest location to execute the verification
Tele Calling Done if Required
In case of address check, Tele calling is done
for address verification
wherever necessary.
DESCRIPTION
Start
Cases sent
through mail Cases received by Client through mails.
Coordinator
Feedback/ Papers
The given reference is visited to extract and add
Audited by TL of Reports prepared by
Executing Locations any other information pertaining to the
Central
coordinator applicant for the client. Address/name/phone
number of the Reference maintained.
Reverts Put in
the Prescribed
Cases Exported The acquired feedback obtained and audited by
Format
the Team Leader is put in the prescribed format
and sent to the central coordinator in s/c and h/c
exit forms.
DESCRIPTION
Start
Cases sent
through mail Cases received by Client through mails.
N0
Logged Cases in Location is the parameter to allocate the logged
Coverage Area? cases to the respective executing locations.
Resources
YES
Moved From
Nearest Allocated to Respective
Executing Executing Locations If in coverage area, cases allocated to executing
Locations locations, else Resources are moved from the
nearest location to execute the verification
Increase Productivity
Decrease Liability
screening can show that the employer has exercised due diligence in the hiring
Your employees want to feel safe on the job. Employee background checks and
other pre employment screening tools can help weed out applicants with a
Security in a broader sense and also share the risk of liability of HRD-Dept. in
organization
RESEARCH METHODOLOGY
PROJECT DETAILS
OBJECTIVES OF STUDY
DATA ANALYSIS
SOURCE OF DATA
The basic groundwork for the project entailed lot of data collection and analysis
observed that Software companies and BPOs experienced high attrition levels
due to various reasons like over demanding and uncondusive work place
portray wrong signals about the recruiting procedures of the organization and
also if an organization is very particular about ethical hiring, it will ensure that
and the responses were collated. Each question was analyzed and results were
recorded.
emerging trend in the human resource recruitment and staffing solution with
services and how companies are seeking these services for more effective
staffing processes.
This part of the chapter consists of research work which work which has been
undertaken by the researcher before discussing in detail let us have the clear
1) Survey Method
2) Experimental Method
Survey Method
knowledge. Usually three general methods are used for conducting this survey
(i) Interview/Questionnaire
telephonic survey.
Experimental Method
systematic and standardize manner which are used for some further
the availability of necessary and useful data. Some time the data are available
readily in one form or the other and some time the data are collected afresh. The
sources of information fall under two categories, Internal Sources and External
Sources.
Competitive Study
Corporate Presentation
A. Internal Sources
accounting records, sales records, and other information relating to the business
process, these records provides ample information, good use can be made by the
various information which are organization usually keeps for its own purposes
in the future. Here in this case we have got lot many information from inside the
organization such as readymade data base of the various companies in Delhi and
NCR regions, sample project reports of the previous year some valuable
information from our guide Mr. Vivek Sir relating to the operational system in
B. External Sources
When the information or any forms of document are collected from outside the
organization, it basically happens when the internal records are insufficient and
the required information is not readily available, the organization will have to
depend on the external sources. Here in this case the external sources are
internet, magazine, paper cutting etc. In external sources the research has
PROJECT FINDING
RESULT OF QUESTIONNAIRE
PHOTOSTATE OF FILLED
QUESTIONNAIRES
• Small players/New players have also shown their interest to avail these
services.
• For many companies, EBS is either an unknown term or not wants to give
• Cost of availing these services can be barrier for the companies. They
don’t know how much they have to spend to avail these services.
• Companies even don’t know much about the players who provide these
kinds of services.
changing.
• Many companies are interested in this service but they don’t know about
68.50%
31.50% Series1
Agree Disagree
Analysis
respondents was Not agree that hiring qualified and honest employee is critical
to their success, Where as 68.50 percentages of the respondents was agree that
hiring Qualified and honest employee is critical to their success, because a sheet
of Paper (resume) is not enough to give all the genuine information for a
Analysis
The above Cone-diagram shows that only 1.66 percentage of the respondents
was Not agree that every employee has a need and right to know about the
Respondent agreed that yes, every employee has a need and right to know about
the person they are bringing in to the organization, to reduce the risk
Of uncertainties
(a) Agree
(b) Disagree
78.46%
agree
21.54% 78.46%
disagree
Analysis
The above pie-diagram shows that 21.54 percentage of the respondents was
agree that simple test or interview provide information needed where as other
says that 78.46 percentage not agree, a simple test or interview cannot provide
information needed
(a) Always
(b) Sometime
(c) Never
(d) Rarely
2.76%
20.44%
13.81%
62.98%
Analysis
The above pie-diagram shows that only 2.76 percentage of the respondent have
come across that Always and 62.98 percentage of the respondent have come
across that Sometime and only 13.81, 20.44 percentage of says that never and
Rarely for instance cases where the entire CV has been fabricated to attain a
specific position.
81.76%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00% 14.36%
20.00%
3.88%
10.00%
0.00%
Your Requirement Client Requirement No Response
Analysis
The above Column-diagram shows that only 14.36 percentages of the
Requirement, Where as 81.76 percentages of the respondents says That its their
own requirements, and 3.88 percentages are says No Response. So that is very
(a) Yes
(b) No
(c) No Response
90.00%
80.00%
70.00%
60.00% 83.42%
50.00%
40.00%
30.00%
20.00% 10.51% 6.07%
10.00%
0.00%
Yes No No Response
Analysis
The above Pyramid-diagram shows that only 83.42 percentages of the
the recruitment process where as 10.51 percentages of The respondents says that
no it’s not the integral part of the Recruitment process, where as 6.07 percentage
says No Response.
(a) Yes
(b) No
(c) No Response
77.90%
12.15% 9.95%
Yes No No Response
Analysis
As ‘Employee Background Screening Services’ is a very new concept basically
in a developing country like India after the successful survey it has found that
only 12.15 percentage of the Indian Companies hire some agencies for
Indian companies does not hire any such type of agencies who are in to this
kind of services.
(a) Yes
(b) No
(c) Not Response
21.00%
7.00%
72.00%
Yes No No Response
Analysis
The above pie-diagram shows that 21 percentages of the Respondents says that
yes, they are looking forward for these types of services from any professional
and the basic hygienic measure for the recruitment process where as 72
percentages of the respondents says that they are not looking forward for these
Screening’
Q.11 Since how long you are practicing employment background screening with
above agency………………………………………………………………..!
(a) Yes
(b) No
(c) Not Response
62.44%
8.84% 28.72%
Yes No No Response
Analysis
As ‘Employee Background Screening Services’ is a very new concept basically
in a developing country like India after the successful survey it has found that
only 8.84 percentage of the Indian Companies Satisfied their services, where as
62.4 percentage of the Indian companies does not give good Response.
(a) Pricing
(b) Quality
(c) Turn around time
(d) Not response
14.91% 16.57%
21.54%
46.96%
Analysis
In the above pie-diagram it is mentioned that the criteria they are looking for the
empanelment with the agencies are pricing and the quality of services, from the
services.
(a) 01 to 07 days
(b) 07 to 15 days
(c) Above 15 days
60%
50%
40%
30%
54%
20%
31%
10%
15%
0%
S1
1 to 7 days
7 to 15 days
Above 15
days
Analysis
In the above pie-diagram it is mentioned that the criteria they are looking for the
Expected turn around time we are divided into three categories that is 31
percentage Indian companies says that turn around time are completed into
within a week , where 54 percentage companies says that turn around time are
completed in above 15 days. This type of figure because there are many
11% 17.00%
5%
Education Verification
Criminal Verification
Address Verification
Reference Check
22.00%
Employment Check
40% Health Check
5%
Analysis
Those organizations have the knowledge of this kind of services that is
employee background screening services, had shows interest to have these kinds
of services, and even though it is a package of services but depending on the
needs and requirement of the clients the services differs. In the above pie-
diagram it is mention that 40 percentages of the respondent gave much
important on education and criminal verification, where as 17 percentages gave
their opinion to have education, criminal verification and reference check, 22
percentages gave importance to education, criminal verification, reference
check, and employment verification.
OF
FILLED QUESTIONNAIRES
RECOMMENDATION
&
CONCLUSITION
Onicra Credit Rating Agency of India Ltd. basically provides the commercial
service since 1993, and pioneer in individual credit rating i.e., Only National
service (EBSS) since last eight/nine month, therefore it will take some time to
get the fruitful result of this service, as par as suggestions is concern effective
utilization of the brand image of the Onicra should be done, through the proper
channel and creating the demand and understanding the requirement of the
• Advertising: Most of companies even don’t know about this service. So,
companies. So, they are quality-conscious rather than price. So, Quality is
CONCLUSION
either don’t avail these services or don’t know about these services. Only the
From the effective survey it has been clearly found that there is a great demand
and high potential of this service in future in India Corporate, the only thing is
requirement.
BIBLIOGRAPHY
2. www.nationalskillsregistry.com
3. www.onicra.com
4. Company Manuals
7. www. Creditrating.com