Professional Documents
Culture Documents
Agenda
– Individual behaviors
– Group social psychology
Engaging in dialogue
Building trust
Being productive!
To Communicate Well . . .
• Listen well
• Observe carefully
whom? – By voting?
– By one person?
• How are interruptions
handled?
Communication for Managers
And be sure to
observe your own
feelings, reactions,
and behaviors
If We . . .
• Order or command
• Avoid discussing an
• Warn or threaten issue
• Preach or moralize
• Assume instead of
• Cross examine listen
• Label, evaluate, or • Forget differences in
judge communication style
may be related to
• Tease or make light of
gender or cultural
• Respond with sarcasm
differences
Communication for Managers
Four Principles of
Communication
Have . . .
• Demonstrated concern
perspective
• Really listening
outcome
• Use a facilitator/coordinator
Trip to Florida
Christmas Break
12/26-1/2
Water related
Restaurants
Selina--12/1 Vikram--12/1
Facilitator/Coordinator
Troublesome*
• Individual behaviors
Individual Behaviors
• “Ego integrity”
• Self-interest versus group interest
• Inability to observe self and/or use feedback
• Different styles of
– Learning
– Interaction
– Expression
Communication for Managers
Group Behaviors
• “Defensive routines”
• Us versus them
• Reluctance to test assumptions publicly