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3 P The 3Ps stands for People, Product and Process. While applying TQM
all three Ps need to be improved. People: Process is driven by manpower and is sustained by the process design and all aims at their customer. Hence, both Employees and Customer are important. Product: We all intend to produce parts that are suitable to our customers and not to us. Process: This is vital in context to TQM. Continuous improvement of all process is a point of concern.
Sort (Seiri) Put things in order. Keep the necessary and remove the unnecessary. Straighten (Seiton) Place things in such a way that they can be easily reached when required. Shine (Seiso) Keep things clean and in tidy condition. Standardize (Seiketsu) Standardize the above stated S and review them. Sustain (Shitsuke) Self- discipline and commitment of all individual.
7 QC Tools They are also called as Ishikawas 7QC tools that had a revolutionary impact
across world especially Japan in 60s and 70s. Histograms Cause and Effect Diagram Check Sheets Pareto Diagrams Graphs Control Charts Scatter Diagrams
7 Wastes of Lean (DOTWIMP) The worst of all is overproduction and was the main
driving force in Toyota JIT system. They smartly overcome this to eliminate the rest. Defects Overproduction Transportation Waiting Inventory Motion Processing
8 D Process 8 D is short for Eight Disciplines which originated from the Ford TOPS (Team Oriented
Problem Solving) program. The 8D Process is a problem solving method for product and process improvement. D1 - Establish the Team D2 - Describe the problem. D3 - Develop an Interim Containment Action D4 - Define / Verify Root Cause D5 - Choose / Verify Permanent Corrective Action D6 - Implement / Validate Permanent Corrective Action D7 - Prevent Recurrence D8 - Recognize the Team