IMServ's On-Going Commitment to Outstanding Customer Care is Recognised through Prestigious Customer Service Accreditation After rigorous assessment

The Institute of Customer Service (ICS) have awarded I MServ, the Uks leading independent, professional body for customer service, its p restigious SerivceMark accreditation. Milton Keynes, England, September 26, 2013 -- The Institute of Customer Service (ICS), the UKs leading independent, professional membership body for customer ser vice, has awarded IMServ with its prestigious ServiceMark accreditation. Valid for a period of three years, the award followed three rigorous stages of e valuation: employee satisfaction and engagement survey; customer satisfaction su rvey; and an independent assessment by a third party, all to ascertain whether I MServ was able to meet the appropriate levels of service required. Richard Hill, Head of Customer Services at IMServ, one of the UKs largest indepen dent energy data management provider explains: This accreditation recognises the on-going commitment to understand our customers needs and to continuously improve the service we provide. Im delighted that all the hard work from the IMServ team to deliver outstanding customer service on a daily basis has paid off. The award has enabled IMServ, who work closely with many FTSE 250 organisations and companies within the commercial and industrial sectors, to further different iate itself from the competition by proving it is working to high levels of cust omer service. Steve Brown, Managing Director said: Im really proud that the team has been succes sful in achieving the ICS ServiceMark accreditation. Its about getting the strate gies, the culture, the people and the processes right. The results are a validat ion from our staff and customers that our improvements and investments are makin g a positive difference to our service delivery. Steve concluded: Obtaining the ServiceMark is an important milestone, but the wor k doesnt stop. We need to continue to listen to our customers and improve our ord er to cash processes to further enhance our service delivery to all of our custo mers. About IMServ: IMServ Europe Ltd is one of the UKs largest independent energy data management pr oviders. The company offers carbon and energy management solutions, helping organ isations across all sectors to save energy, reduce costs and control carbon emis sions. IMServ offers an all-inclusive portfolio that covers data collection, analysis, reporting and carbon management. To date over 180,000 sites in England, Scotland and Wales are benefiting from its solutions. Follow IMServhereon Twitter For interviews, comment, photography, or interest in by-lined articles please co ntact: laura@kisscom.co.uk Contact: Justine Smith, PR Director KISS Public Relations Milton Keynes, England 0-122-391-1123 justine@kisscom.co.uk http://www.kisscom.co.uk