GoodWorks!

Q&A
Issue IV
July 15, 2002
The following questions are categorized according to the topics in the original GoodWorks!
Guidelines (September 2001), with the addition of an Automated Systems and Reporting topic. This
Q&A will also be available at GDOL’s homepage, www.dol.state.ga.us (Laws/Workforce Investment
Act/Workforce Development Questions and Answers), in the near future.

Questions and answers are grouped by the following categories:

Introduction to GoodWorks!/General Information
Assessment
Referrals
Services (including Support Services)
Automated Systems and Reporting
Introduction to GoodWorks!/General Information
1. Are the September 2001 GoodWorks! Guidelines obsolete?
No. The September 2001 GoodWorks! Guidelines are not obsolete. Please continue to refer to
them to help shape your local strategy and processes. In fact, the guidelines were referenced
frequently during the February 2002 GoodWorks! sessions in Warner Robins and in the
Guidelines, Automation & Policy (GAP) handbook distributed at that time. (See the following
question.)
2. What major changes have occurred since the September 2001 GoodWorks! Guidelines
(i.e., what differences are not reflected in the guidelines)?
There have been no significant changes in GoodWorks! implementation, however, a few
adjustments are captured below:

• The DHR/GDOL GoodWorks! contract was reduced from serving 15,000 to 11,000
customers.

• DHR/DFCS has already reached the 5000 referral maximum to GDOL Rehabilitation
Services for specialized TANF assessments (covered under the Fiscal Year 2002
DHR/GDOL Rehabilitation Services contract). DFCS can still refer appropriate TANF
customers to GDOL Rehabilitation Services for vocational assessments, the difference being
that these TANF customers will receive the standard GDOL Rehabilitation assessment
provided to non-TANF customers, which uses somewhat different tools and is not specialized
or expedited for the TANF population. (This change was clarified via memorandum in
March 2002.)

• Due to budget reductions, referrals from DFCS for intensive services are limited to long-term
30+ month TANF customers. DFCS instructed counties not to refer short-term TANF
customers at this time.

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 • Due to DHR funding restrictions, subsidized work activities were not implemented.

The May 2, 2002 memorandum from DHR Commissioner Martin and GDOL Commissioner
Thurmond reinforces both departments’ ongoing commitment to the GoodWorks! Strategy for
TANF customers and non-custodial parents.

FY 2003 contracts are being finalized now. Details regarding services will be shared with the
field soon.

3. When things don’t work the way they’re “supposed” to work according to the
GDOL/DHR contract and/or GoodWorks! Guidelines, what can we do about it?

As you know, the GDOL/DHR GoodWorks! contract and the guidelines provide a framework for
the overall GoodWorks! strategy in Georgia while providing great flexibility for local partners to
shape service delivery to TANF applicants, recipients and non-custodial parents. Your input is
important!

Whenever you have concerns about how things are working in your area or ideas for improving
services to TANF customers in your area, share your thoughts with your supervisor, TANF
consultant, career center manager, Workforce Investment Area director, GoodWorks! support
staff or Workforce Development Division (WDD) field facilitator serving your area at the state
level, or other manager in the system. A listing of key TANF, GoodWorks! and WDD staff can
be found at the end of this Q&A. (See Attachment 1.)

4. As I review the GoodWorks! Guidelines, the GoodWorks! GAP (Guidelines,

Automation & Policy) and the three previous GoodWorks! Q&A issues, it is obvious
that we have a lot of work to do to put together a strategy for serving TANF customers
that works for us locally. Is there a list of the topics that need to be discussed during
local planning meetings?

You are absolutely correct, sound local planning is critical to GoodWorks!. Although many
specific issues will be dependent on local factors, there are common areas to be addressed. A list
of ideas for local collaborative planning in accordance with the GoodWorks! Guidelines is at the
end of this Q&A. Keep in mind that the list is not intended to be comprehensive. (See
Attachment 2.)

5. Why didn’t more DFCS staff attend the February 2002 GoodWorks! sessions in
Warner Robins since they are our partners? How will the information presented at the
sessions be provided to DFCS staff who did not attend?

DFCS worked hand-in-hand with GDOL staff to put together the Warner Robins GoodWorks!
sessions. Although it was not feasible to have all DFCS line staff involved in GoodWorks! attend
the sessions, approximately 140 DFCS staff representing all 12 service regions attended the
sessions.

TANF Consultants are responsible for training the appropriate DFCS staff in their regions.
Copies of the GoodWorks! Guidelines, Automation & Policy handbook distributed at the training
sessions were distributed to local DFCS staff.

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6. How does the DFCS customer service plan compare with the GDOL customer service
plan?

The DFCS Personal Work Plan (PWP) serves the same purpose as the GDOL Customer Service
Plan. The Personal Work Plan is developed with the customer to reflect the customer’s
employment goal and action steps needed to achieve the goal. Assessment information obtained
on the Work Readiness Assessment, DFCS Form 491, by DFCS and from formal assessment by
providers is utilized by the DFCS case manager and customer to help identify the goal and
necessary steps. The Personal Work Plan also provides detailed information on work
requirements related to TANF work activity, barriers to participation, and the provision of
support services. The PWP will often be shared by DFCS at partner staffings.

Although different agencies have somewhat different service plans with different names, the
plans should mirror one another. That is, the plans should be customer-driven and partners
should be in agreement on short- and long-term customer goals and the steps/activities necessary
to reach the goals.

7. Is it possible to assign GoodWorks! and GDOL Rehabilitation Services slots to be used

by areas based on TANF STAT data?

Yes. Please contact the TANF consultant for your area to offer input regarding the development
of slots by area for the new FY’03 GoodWorks! contract. Additionally, TANF data was
reviewed by GDOL prior to the awarding of area contracts for GoodWorks! intensive services.

Assessment

8. What does “job ready” mean?

The term “job ready” or “work ready” generally means that no obvious barriers to employment or
other work activities have been identified.

DFCS uses the Work Readiness Assessment, DFCS Form 491, in the GoodWorks! Guidelines to
make this determination. Many factors are considered, including education background, work
history, family issues, health status, domestic violence, disability status and barriers to
employment. For TANF purposes, a customer is considered mandatory for work activity and
required to participate unless he/she is eligible for an exemption as a parent caring for a child
under twelve month of age. Although this is the only criterion for exemption, activity may be
deferred for mandatory participants due to other circumstances that impact their ability to work.

For GoodWorks! purposes, local partners should discuss the job ready concept and agree on a
common definition. (See page 6 in the GoodWorks! Guidelines, Automation and Policy
handbook and question 9 in the October 31, 2001 Q&A.)

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9. If GoodWorks! replace the old TANF contract, then should GDOL still be giving a
Service Needs Evaluation to every TANF customer that comes into a career center?

Yes, a preliminary Service Needs Evaluation is required for TANF, Food Stamp, Claimant
Assistance Program (CAP) and Profiled customers, and optional for all other customers. GDOL
career centers may use one of two forms, the Service Request, Form WDS-6, or How May We
Help You, Form GWS-11. Customers may complete the form on their own or with staff
assistance to help them make informed choices. This evaluation indicates workforce services
needed or desired, level of assistance required, and other services needed from partners.
Information gained should be recorded in GWS on the Job Search Assistance Services page using
the “identified” column. Additional assessment activity beyond the Service Needs Evaluation
may be warranted depending on the unique needs of the individual customer.

(See following question and page 11 of the GoodWorks! Guidelines.)

10. What does a GDOL workforce assessment look like?

Initially, GDOL staff will meet with customers referred from DFCS to complete a Service Needs
Evaluation, using one of the two forms noted above. The discussion will center on workforce
services needed or desired, the level of assistance needed or desired, and services needed from
partners.

Additional assessment or testing is conducted by career center or one-stop staff if beneficial for
particular customers. Assessment instruments currently available in GDOL career centers
include the following, while other instruments may be available depending on the availability of
staff trained to administer them:
• Career Ability Placement Survey (CAPS)
• General Aptitude Battery - to be replaced by Ability Profiler in 2002
• Adult Basic Literacy Exam (ABLE)
• Interest Profiler, Interest Inventory, Interest Checklist
• Work Importance Locator
• Leisure Search Inventory
• Career Exploration Inventory

• Job Search Attitude Inventory

• TapDance
• O*NET Interest Profiler

• O*NET Work Importance Locator

(See page 11 of the GoodWorks! Guidelines.)

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Referrals (including staffings)
11. Please explain who should be referred to GoodWorks! (and entered into the Georgia
Workforce System (GWS))? Does DFCS refer everyone? If not, what are the criteria?

A total of 11,000 customers will be served under the fiscal year 2002 GoodWorks! contract
through the formal referral process. Through the end of the contract year, i.e., June 30, DFCS
will prioritize which customers are to be served from the following customer groups:

• TANF applicants who are job ready with no obvious barriers to employment. DFCS
makes these referrals to GDOL after an initial screening using the Work Readiness
Assessment, DFCS Form 491.

• TANF recipients who are job ready with no obvious barriers to employment,
regardless of the number of months of TANF assistance. DFCS makes these referrals
to GDOL if assessment indicates the need for GoodWorks! job search services.

• Long-term 30+ month TANF recipients in need of intensive services. DFCS makes
these referrals to GDOL if assessment indicates the need for intensive services based on
limited slots assigned by county. (See May 2, 2002 GoodWorks! guidance from DHR
Commissioner Martin and GDOL Commissioner Thurmond.)

• Non-custodial parents who are eligible for Welfare-to-Work or Workforce

Investment Act (WIA) services. This includes those who are unemployed, underemployed,
are participating in the Fatherhood Initiative or have pending child support enforcement
actions. These referrals generally come from Child Support Enforcement or the Fatherhood
Initiative partners, but may be facilitated by DFCS.

All referrals for GoodWorks! must be made through GWS. (See the Assessment and Referral sections
of the GoodWorks! Guidelines, pages 10-15.)

12. Can DFCS refer short-term (1-29 months) TANF recipients to GDOL?

Yes, DFCS can refer short-term TANF recipients who are job ready with no obvious barriers to
employment to GDOL for job search. Referral to GoodWorks! intensive services, however, is not
an option for this population at this time using GoodWorks! funds.

13. Our GoodWorks! intensive services contractor states they cannot accept 30+ month
TANF recipients unless they are “job ready.” I would like to see more specifics
regarding who DFCS should refer for intensive services, as long-term TANF customers
are usually not immediately “job ready.”

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 The GoodWorks! intensive services model was designed for customers with multiple barriers
to employment, not for customers who are job ready. A customer with multiple barriers who
needs intensive services is assigned a personal advisor who helps the customer develop an
individualized service strategy to remove work-related barriers. The personal advisor remains
with the individual from start to finish, assisting him or her through each activity.

If a TANF customer is job ready, services for assistance with job search can be provided by
the GDOL career center. DFCS would not refer the job ready customer for intensive
services. We encourage you and your local partners to get together to talk about who will
provide what services to whom, and ensure you’re all on the same page.

14. Who is responsible for customer referral to intensive services? Please explain how the
referral process might flow.

DFCS will make the initial referral and recommendation for GoodWorks! intensive services. A
system referral via the Georgia Workforce System (GWS) will be completed. Partners will
conduct a case staffing where a decision regarding the next step for the customer will be
determined.

15. Who makes the determination that a TANF recipient is not job ready and should be
referred for GoodWorks! intensive services? Is a predetermination made by DFCS that
intensive services is the appropriate service for the customer, thus not requiring a
staffing of partner agencies by GDOL to determine the appropriate service needed and
available for the customer?

As noted above, DFCS initiates the referral for intensive GoodWorks! services, based on their
history working with the customer. The case staffing that generally takes place after referral will
allow all partners an opportunity to provide input and participate in determining the appropriate
services to offer the customer. All partners should come to the table with resources available to
serve the TANF customer. In some instances no formal staffing is necessary if the customer’s
history and assessment results support intensive services.

16. Do we (DFCS) make a GoodWorks! referral to GDOL for TANF recipients who have
been referred to DTAE or GDOL Rehabilitation Services for an assessment if the
assessment has not yet been completed, and send the results once received? Or, do we
wait until we have a complete assessment before referring the customer to
GoodWorks!?

Generally, you will need the results of the assessment in order to determine the customer’s
particular needs. (See question 8 in the October 31, 2001 Q&A.)

However, a procedure has been established to expedite the GDOL Rehabilitation Services
assessment process for 30+ month TANF recipients who have not claimed a disability or require
accommodation and desire to participate in GoodWorks!. This expedited process was outlined in
an October 1, 2001 memo from Elizabeth Kinne entitled “Expediting Assessments for Joint VR
and GoodWorks! Referrals.” Please contact your TANF Program Consultant for clarification of
this expedited process.

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17. As an intensive services provider, if we are unable to contact a customer after repeated
attempts and want to send the customer back to DFCS, what is the procedure?

Before referring a customer back to DFCS, service providers are responsible for contacting
DFCS and/or convening a staffing to ensure understanding of the customer’s situation and
determine how to best meet the customer’s needs. It is possible that DFCS or one of the other
partners may have remained in contact with the customer. If the result of this communication is a
mutual decision to discontinue efforts to engage the customer, then DFCS will take the lead in
initiating the appropriate conciliation procedures with the customer. Appropriate GWS
procedures would then be followed to document the action in the system.

18. TANF applicants need to be clear about our expectations/what they need to do after a
staffing. Is there a plan, form or schedule that can be given to customers?

Your question indicates that you understand the importance of going the extra mile to help
customers understand procedures and expectations so they can achieve successful outcomes.
Some areas include these specific steps or “instructions” in a customer’s personal work plan and
provide a copy to the customer. Others communicate necessary “steps” on a generic agency
communication form. We encourage you to explore this customer service issue and ways of
addressing it with your partners. If there is agreement that something new is needed for your
area, develop it and share it with your TANF consultant so other areas don’t have to reinvent the
wheel! (See question 13 in the October 31, 2001 Q&A.).

19. What does DFCS do when we (GDOL career center) let them know of a “no-show” on a
referral?

A no-show is when the customer has not appeared at GDOL by the scheduled report-by date.
(Within two days of the report-by date, GDOL staff must enter the GoodWorks! registration or,
with DFCS concurrence, extend the report-by date.) DFCS will promptly contact the customer to
assess the situation and determine the next appropriate step. The outcomes will vary depending
on the customer’s needs, and may include but are not limited to the following: a referral to
another partner, e.g., if a domestic violence or substance abuse situation is identified; a referral
back to GDOL for services; a staffing to determine which partner can meet the customer’s needs;
initiation of a sanction/non-cooperation action.

20. When a short-term TANF recipient has completed a New Connections to Work
(NCTW) assessment and training, what’s next? Does DFCS then refer the customer to
GDOL?

The “next step” for the customer you describe would be determined by DFCS based on NCTW’s
assessment of the customer and the Individual Training Plan (ITP) they complete. After receiving
the ITP from NCTW, DFCS completes the customer Personal Work Plan (PWP) consistent with
NCTW recommendations.

NCTW or DFCS may also choose to convene a staffing and involve other partners at this point in
order to address the unique service needs of the individual customer. Issues for discussion may
include: Is the customer job ready and in need of a GoodWorks! referral to GDOL for job search
services? Is additional short-term training needed? Have barriers to workforce participation such
as domestic violence surfaced? Is the customer in need of partner services?

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Services (including Support Services)

21. When is GDOL going to be implementing subsidized work experience for GoodWorks!
customers?

The subsidized work components of GoodWorks! was not put in place due to DFCS budget
limitations for fiscal year 2002.

However, in several areas, subsidized work activities are being funded through other sources,
e.g., WIA and WtW. If subsidized work activities are a need for customers in your areas, we
encourage you to explore alternative funding options with your local partners. (See question 17
in the February 22, 2002 Q&A.)

22. What accountability do TANF applicants have between completing their initial job
search and having their TANF application approved or denied?

TANF applicants assigned to complete applicant job search must submit documented proof of a
completed job search as assigned by DFCS and follow-up with referral to GDOL by keeping
appointments, attending assigned job search workshops, reporting to employers if referred, and
accepting any suitable offer of employment. GDOL career center staff must notify DFCS when a
TANF applicant fails to show up for appointments or other scheduled activities.

If the customer fails to meet these TANF applicant job search requirements without good cause,
the TANF application is denied. Prior to denial of an application, an appointment is scheduled
for conciliation for DFCS to meet face-to-face with the customer to explore possible good cause
reasons for failure to meet the applicant job search requirements.

23. If a TANF customer referred to GoodWorks! for GDOL job search services has a
transportation barrier, and our DFCS office won’t serve her until she comes to
workshops and job search (without transportation assistance), is there any recourse for
this customer?

A staffing is needed for the customer you describe. Prior to making a formal referral to GDOL
for job search services, DFCS is responsible for ensuring that transportation, childcare and any
many other support service needs that are potential barriers to participation have been met. This
includes the up-front provision of transportation to enable the customer to participate in
workshops and other job search activities. If this is not happening in your area, please contact
your area’s TANF consultant to review the situation. (See page 29 of the GoodWorks!
Guidelines for TANF Support Services.)

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24. If we (GDOL career center) find that a customer referred by DFCS has a childcare or
transportation barrier, do we refer the person back to DFCS? How should this be
handled?

No, as noted above, DFCS is responsible for ensuring transportation, childcare and other support
service needs identified on page 29 of the GoodWorks! Guidelines are met. Whenever
unresolved barriers to employment are identified, contact the DFCS case manager who made the
referral to discuss the situation and request a staffing if appropriate to coordinate needed
support services. (See page 20 in the GoodWorks! Guidelines.)

25. It was stated that DFCS will pay for drug and background screening. Are you saying
DFCS will pay first, not the partner, even if the partner has the money?

Yes, DFCS has agreed to pay these expenses for TANF customers as needed. Local areas may
identify and utilize other available funding sources as well.

26. Is it true that in some areas childcare money is not available and it is not known if it
will be in the future?

At this time, childcare funding for TANF customers is available. Also, when a TANF customer
is receiving childcare assistance and then the TANF is terminated, funding under transitional and
non-TANF categories may continue to be provided. The key is to avoid a break in service to
maintain eligibility.

When a GoodWorks! participant exits TANF for work without childcare coverage, however,
availability of funding may become an issue as non-TANF childcare funding is limited. This
might happen if the customer doesn’t need care because her work hours coincide with her child’s
school hours – but a month after her TANF is terminated, she changes jobs/hours and
subsequently needs childcare. In these situations, WtW or other funds may be able to fill the gap.

Continued communication among partners (and customers) is key to ensuring the provision of
childcare services for GoodWorks! participants. Please contact your TANF Consultant or the
Childcare and Parent Services (CAPS) Consultant assigned to your area for additional
information.

27. Regarding meeting contract goals for TANF applicants, will the length of time we
(GDOL) are allowed to work with the customer for job search be taken into
consideration? For example, with one county we have six weeks, and another we only
have one week - this adversely affects employment results.

The length of a TANF applicant’s job search with GDOL is not relevant to the contract.
What is important is achieving desired outcomes for the customers in your area.

The county DFCS office determines the length of time for applicant job search, up to a
maximum of six weeks. If you have concerns about the length of time and the results or lack
thereof that you are seeing, however, we encourage you to discuss the situation and your
suggestions with your manager and local partners. We would agree that one week is probably
not sufficient time for most customers, TANF or otherwise, to successfully obtain
employment.

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28. What specific job search services will GDOL career centers provide to TANF
customers? Resume production? Interview techniques? Instructions on filling out
application? Dressing for a job? Work ethics? Workshops? Job leads?

All of the services you have identified, and many more, are provided to GoodWorks! customers
through GDOL career centers. For each customer, an initial workforce assessment will help
identify the employment and training services needed, level of assistance required, and any
services needed from partners. If additional assessment is indicated, a standard battery of
additional assessment tools is available at all career centers and through partners.

Job search services are customized to meet the unique needs of the customer. A computer-
literate customer with stable, recent work experience may be suited for self-directed services,
using the career center computers (e.g., G1, America’s Job Bank) and resource area materials and
equipment – with minimal staff assistance. A customer who only worked for six months 15 years
ago may need more structured job search activities such as career exploration activities and
counseling or a series of workshops – with greater staff assistance.

Contact and visit your local career center, and any other partner agencies you do not know well,
to become familiar with services, e.g., sit in on an orientation, attend a workshop, and explore the
resource area. (See page 11 and 19 of the GoodWorks! Guidelines).

29. Do all career centers offer the same workshops?

All career centers offer both standard workshops and customized workshops designed for
customers in their community. Standard workshops that are available at all career centers include
the following:

• SOAR, A Guide to Obtaining Your Next Job- 2-hour sessions that include a 1-hour
orientation to the resource area and 1-hour information session on job search techniques

• Re-Place Yourself- a 3 1/2-hour session on job search techniques

• YES (Your Employment Search)- 10-hour session over 2 or more days on job search
techniques

• Stay Employed- 1 to 4-hour session on job retention and career advancement

• Coping With Change- 2-hour session on financial and stress management

Career centers also offer customized workshops to meet the needs of local customers. Examples
of customized workshops include the following: Age Is An Asset; Positive Attitude; Using the
Internet; and Networking. We encourage you to contact and visit your local career center today.

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30. What is GDOL’s responsibility to GoodWorks! job search customers? Does GDOL
take the lead in service delivery?

An overview of the services provided by each GoodWorks! partner can be found in the
GoodWorks! Guidelines. DFCS is responsible for coordinating GoodWorks! activities with
partners, and providing case management and support services to enable TANF customer to
participate in GoodWorks! activities, regardless of the activity.

After DFCS referral to GDOL for job search services, a staffing among partners will help
determine the specific needs of each customer. While GDOL career centers may “take the lead”
in job search and placement services at this point, other partners will likely be delivering services
concurrently.

31. Who is responsible for monitoring applicant job search activities? Will customers
submit their job search form to DFCS or GDOL? Will GDOL or DFCS make the
decision regarding whether applicant job search requirements have been met?

Both GDOL and DFCS staff must work together to guide and “monitor” a customer’s job search
activities, and must share information and observations about the customer’s progress and needs.

Local partners must decide how to best communicate whether a customer reported to GDOL,
followed through on all job referrals, and accepted suitable offers of employment prior to TANF
approval. DFCS is responsible for collecting the Job Search verification form and for
determining whether TANF applicant job search requirements have been met, based on input
from the career center.

32. Is DFCS required to have employers sign TANF customers’ job search verification
forms? We don’t think this is a good idea.

No, this practice is not consistent with DFCS policy. Since the practice of requiring employers to
sign job search forms may actually hinder the customer’s chances of employment, customer self-
attestation is recommended. Please contact the TANF Program Consultant in your area if your
local DFCS office is requiring employer signatures on Form 495, Job Search Record.

33. If a customer referred to GoodWorks! as a TANF applicant is registered in

GoodWorks! but is then denied TANF, do we exit him/her or continue to provide
services?

Continue to provide services needed by the individual customer in question. The initial referral
from DFCS is the only eligibility requirement for GoodWorks! services, not receipt of TANF.
The eligibility does not change when the applicant’s TANF status changes at application or any
later date.

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34. When a TANF applicant becomes a recipient, does he/she have to be referred again?

No, once a TANF applicant is referred and enrolled in GoodWorks!, he or she can receive
services as specified under the GoodWorks! contract. Another referral is not needed when a
TANF applicant becomes a TANF recipient – this change in status is updated automatically.

Automated Systems and Reporting

35. How can we access the Georgia Workforce System (GWS) from somewhere other than
GDOL?

GWS is an Internet-based system that can be accessed from any Internet-accessible site by
entering the following address: https://staff.dol.state.ga.us/static/main-menu.htm

36. If we (DFCS) can access GWS does this mean for both inquiry and keying?

It depends on the level of security needed for the particular part of the system you’re working
with. All partners can request access to GWS for inquiry purposes. DFCS has keying access
into the Referral subsystem but access to other subsystems is inquiry only.

37. Does GDOL automatically exit TANF applicants from GWS if they don’t follow
through with applicant job search requirements?

No, these customers should not automatically be exited from GWS. Any failure to follow
through with a GDOL service after the initial referral and enrollment into GoodWorks! should be
discussed with DFCS to determine the best action to take for the particular customer.

38. In GWS, where do you get Dictionary of Occupational Titles (DOT) codes?

A “Utilities button” on the “Customer Transaction bar” in GWS allows you to search for DOT
codes for specific positions.

39. After a staffing has occurred, where should it be documented in the automated system?

Staffings can currently be documented in the Customer Service Plan and the Counseling notes
sections of GWS. The Customer Service Plan section is being updated to capture the date of the
initial staffing.

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 Attachment 1

State and Regional GoodWorks! Contacts

WORKFORCE
SERVICE TANF DFCS FIELD GOODWORKS! DEVELOPMENT
AREA COUNTIES SERVED CONSULTANT COORDINATOR SUPPORT FIELD
FACILITATOR
1 Bartow, Catoosa, Chattooga, Dade, Fannin, Jan Hardeman Sylvester Royal John Davidson, Nancy Susan Hogshead
Floyd, Gilmer, Gordon, Haralson, Murray, (706) 295-6194 (706) 295-6193 Meeden (404) 656-7392
Paulding, Pickens, Polk, Walker, Whitfield **
2 Banks, Dawson, Forsyth, Franklin, Nancy Greear David Kelley Sloane Shepard Susan Hogshead
Habersham, Hall, Hart, Lumpkin, Rabun, (706) 865-3128 (770) 535-5479 **
Towns, Union, White
3(A) DeKalb, Gwinnett, Rockdale Marcia Palmer Forrest Burson Ava Jordan – Vacant
(404) 657-3731 (404) 505-4964 Gwinnett, Rockdale
Jim Yates – DeKalb
**
3(B) Cherokee, Clayton, Cobb, Douglas, Fayette, Nancy Greear - Cherokee, Gwendora Bailey Ava Jordan Vacant
Henry Douglas (770) 460-2525 **
Jan Hardeman - Cobb
Marcia Palmer - Clayton, Fayette
Marilyn Ellisor - Henry
3 (Fulton) Fulton (Northwest, Central City North, Marcia Palmer Fulton – Beverly Jones Ava Jordan Vacant
Southeast, South, Southwest) (404) 657-3731 (404) 657-5219 **

4 Butts, Carroll, Coweta, Heard, Lamar, Jan Hardeman - Carroll, Coweta, Gail Daniel Sloane Shepard Susan Hogshead
Meriwether, Pike, Spalding, Troup, Upson Heard (706) 845-4470 **
Marilyn Ellisor- Butts, Spaulding
Ann Jarrett - Meriwether, Troup
Sherry Eaton - Lamar, Pike,
Upson
5 Barrow, Clarke, Elbert, Green, Jackson, Marilyn Ellisor Lynn Robinson Bertha Tanzymore Fred Smith
Jasper, Madison, Morgan, Newton, Oconee, (404) 657-3604 (706) 542-3327 (706) 721-2051 (706) 583-2613
Oglethorpe, Walton

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 6 Baldwin, Bibb, Crawford, Houston, Jones, Sherry Eaton Patricia Walker Sloane Shepard Susan Hogshead
Monroe, Peach, Pulaski, Putman, Twiggs, (478) 988-7563 (478)751-4067 **
Wilkinson
7 Burke, Columbia, Glascock, Hancock, Paula Barton Bobby Anderson Bertha Tanzymore Fred Smith
Jefferson, Jenkins, Lincoln, McDuffie, (706) 855-3452 (478) 240-3036
Richmond, Screven, Tallaferro, Warren,
Washington, Wilkes
8 Chattahoochee, Clay, Crisp, Dooly, Harris, Ann Jarrett Edna Foster Sloane Shepard Geta Reid
Macon, Marion, Muscogee, Quitman, (229) 724-2029 (229) 931-2512 ** (404) 656-7392
Randolph, Schley, Stewart, Sumter, Talbot,
Taylor, Webster
9 Appling, Bleckley, Candler, Dodge, Craig Smith Nina Davis Nancy Meeden Lynn Sanders
Emanuel, Evans, Jeff Davis, Johnson, (478) 945-3258 (229) 365-2165 ** (229) 522-3630
Laurens, Montgomery, Tattnall, Telfair,
Toombs, Treutlen, Wayne, Wheeler,
Wilcox
10 Baker, Calhoun, Colquitt, Decatur, Annie Clark Larry Bowen Sloane Shapard Lynn Sanders
Dougherty, Early, Grady, Lee, Miller, (229) 543-1041 (229) 227-2530 **
Mitchell, Seminole, Terrell, Thomas,
Worth
11 Atkinson, Bacon, Ben Hill, Berrien, Robert Gattis Keith Yarbrough Susie Lockett Lynn Sanders
Brantley, Brooks, Charlton, Clinch, Coffee, (912) 285-6391 (912) 285-6066 **
Cook, Echols, Irwin, Lanier, Lowndes,
Pierce, Tift, Turner, Ware
12 Bryan, Bulloch, Camden, Chatham, Vickie Darley Wayne Anderson Karen Simmons Lynn Sanders
Effingham, Glynn, Liberty, Long, McIntosh (912) 651-7617 (912) 289-6855 **

**All GoodWorks! staff except Bertha Tanzymore can be reached at (404) 656-7392

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 Attachment 2
Local GoodWorks! Planning Topics
Examples of the issues local partners will need to come together to discuss follow. Your list will
undoubtedly be much longer!
Planning Foundation:
• Introduction to partners and review of menu of services
• Identification of gaps and overlapping in services; common understanding of the service
delivery process
• Points of decision and communication
Referral and Intake:
• Common understanding of a “job ready” referral
• Process for sending and tracking referrals to GDOL from DFCS and Fatherhood Program
partners in the Georgia Workforce System (GWS)
• Report-by date and specific dates and time slots for the customer to report
• Plan for orientation – the menu of work activity service, each partner’s role and the frequency
of orientation sessions
• Communication of types of assessment conducted before referral to GoodWorks! (to avoid
duplication with assessments after referral)
Planning and Service Provision:
• Common understanding regarding staffings, e.g., when staffings are needed, who will
convene, the desired outcome, and frequency
• Responsibility for data entry of the GWS Customer Service Plan agreed on in the staffing
• Timely service and/or employment assignment in accordance with the 45 day clock for the
beginning of intensive and/or subsidized services in GWS, and timely reassignment and data
entry of worksite or other activity
• Timely data entry of customer changes using the Follow-up/Counseling link of the Customer
Service Plan screen in GWS
• Timely transfer of information about customer changes to DFCS within 10 days of the
change, for example address changes
Placement and Follow-up:
• Responsibility for placement in unsubsidized employment/subsidized work in accordance
with the provisions of GDOL/provider contracts
• Timely data entry of employer information in GWS
• Process for verification of employment
• Responsibility for follow-up after subsidized work/unsubsidized employment placements are
made
• Timely entry of follow-up contacts into the GWS
• Process to avoid multiple contacts with employers and customers by partners or different
staff within the same agency
• Responsibility to close all service/employment assignments in the GWS

Accountability:
• Agreement on the frequency of regular partner meetings to review local performance and
address other operational problems surfaced by partners.

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