Professional Documents
Culture Documents
Please note: Until you have (re-)enrolled on your course and paid for, or agreed to pay for, your tuition fees, you will not be a student of Coventry University, and therefore not entitled to use the University facilities or attend lectures.
Disability Students Union Communications ID Card collection Print Letter Confirming Status as a Student (Overseas and EU students only) B ank Letter (Overseas and EU students only)
R egister for IT (Information Technology) Facilities W here, as a new student you can register to obtain access to the Universitys IT Facilities. F inancial Registration W here you pay, or agree and arrange to pay, your tuition fees. M odule Registration W here you confirm the modules you will be studying.
Using Online Enrolment (OLE) system before you come to the University or from off campus
It is strongly recommended that students eligible to use OLE, do so before coming to the University. Online Enrolment can be completed from home or any other computer connected to the internet. New overseas students will not have access to OLE from home or off campus. However, once you have been to the International Office to have your visa and qualifications documents checked, and paid the relevant percentage of your fees, you will be given access to OLE and directed to where you can carry out your enrolment online. Returning overseas students who have had their visa verified by the International Office and have paid their tuition fees before they arrive, will be granted access to enrol before they arrive at the University.
For Returning students, you need the email recently sent to you and click on the link included; your login details are as for IT Facilities. You can also access the OLE system via www.coventry.ac.uk/reenrol or www.coventry.ac.uk/enrol. Returning students can also sign in through the Applicant sign-in page with their student id and date of birth to re-enrol
Please note: If you use a shared public computer, for example, in an internet caf, ensure you close your session fully so that no-one else can access your information.
Off campus
If you are off campus and encounter a problem, you can email for assistance to enrol@coventry.ac.uk. Please provide the following to ensure that we can help you quickly and effectively: 1. Your name and date of birth 2. If you are an Overseas student, your passport number 3. Your Student ID (supplied in the email advising you how to access the online system) 4. Your contact telephone number in case we need to call you 5. A description of the problem you have encountered
On campus
If you are on campus in an Open Access Room in your Faculty/School and encounter a problem, ask your course tutor (if they are with you) or your course support staff.
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Welcome, Enrolment Sign-in, Course Programme Registration and Personal details section
Enter your Student ID N ew students, this can be found in the email sent to you inviting you to enrol online and is in the format 1010101. Returning students, this is the username that you use to access IT Facilities ( through the Solar log-in page). Enter your Password. N ew students, this is your date of birth and is in this format: dd/mm/yyyy for example, 31/03/1990. Returning students, this is the password you use to access SOLAR (through the Solar log-in page). The Welcome Screen contains information about the process. Please read this carefully before clicking on the NEXT button at the bottom of the screen to proceed.
You will be presented with a screen prompting you to confirm your Course dates for this stage selection. Dates referred to in the field Your course dates refer to the dates for the stage of your course, typically the current academic year, not the dates for the whole of your course. You will be presented with a series of with screens detailing your: Country of permanent residency Nationality Qualification details Personal details Term time accommodation type Main source of Tuition Fees Address information Telephone, including mobile, number information Please check and amend your details where indicated. The information that is pre-filled will have been provided to Coventry University during the admissions process or during any previous enrolment process.
Please note: In the question where you are asked Have you previously studied at HE level; HE refers to Higher Education, typically university level.
Please check that your name (surname/family name, forenames/first names), is spelt correctly, as this is what will appear on all University documentation, including your award Certificate. This should match your official identification documentations such as your Passport or Birth/Marriage certificate. If the spelling of your name needs to be corrected, please contact enrol@coventry. ac.uk. However, if a major change is necessary, you will be asked to attend the Student Centre with proof of your identity (Passport / Birth certificate) for verification before any change can be made.
Please note information should only be changed if it is inaccurate. All changes will be audited, and any information entered falsely may lead to your enrolment being terminated.
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Address details
You can view and edit the addresses already listed for you in the system, and you can add new ones. You can specify up to three addresses for your home, term time and correspondence addresses. NB. It will be possible to amend details such as your term address via SOLAR which you will have access to once you have enrolled.
You will be presented with a screen Confirmation of course selection and personal details, where you are asked to review what you have entered. You are also asked to agree to the Terms and Conditions including UK Border Agency requirements and Fair Processing Statements (see Guidance Notes below for details of what these are).
Set your password New students have been allocated a Coventry University username (e.g. smithj) which will give you access to the Universitys IT Services; you will be prompted to enter a password; it is essential that you keep a record of this username and password as this is what you will need to log into University computer based processes. However, if you do forget it, you can reset it by going to https://webapp. services.coventry.ac.uk/ITRegister and entering your student id and date of birth. University email address You username also forms part of your University email address e.g. smithj@uni.coventry.ac.uk It is delivered through Microsofts Windows Live Service (Live@EDU). This offers such features and services as a 10GB Mailbox size and 20MB attachments. Please keep a record of the email address and its password, as this will be the email address to which an email confirmation of your enrolment will be sent, and will also be used by us to communicate with you during your course (this includes notification of release of assessment results).
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You will be personally liable for your fee and will have to sign up to a direct debit payment in six instalments at online registration until such time the University receives payment of your fee from the SFE. You will be refunded any overpayment of fees on request. Failure to commit to a payment method at online enrolment will result in you being issued with an invoice and financial block from the University and subsequent exclusion. Overseas Students Full time fees are payable 33.33% upon application, and a further 33.34% in advance of, or at enrolment (last enrolment date is 14th February 2011) with the remaining 33.33% due by 9th May 2011. You can pay the remaining 33.33% fees in six instalments by recurring credit card or alternatively by direct debit in six instalments at no additional charge provided you have a UK bank account.Please note if you do not pay your remaining 33.33% fee by this date you will be blocked and excluded, and your debt will be forwarded to a Debt Collection agency. Part time and some other Overseas Tuition fees are due 100% in advance of enrolment. This includes fees for retaking a module with attendance, placement fees for sandwich courses and writing up fees. Students on distance or blended learning courses will also be required to pay 100% of their fees in advance. If you pay 100% of your full time Tuition fees prior to or at enrolment you are entitled to a discount of 500 against your tuition fees if you are a full time international student not on a placement, writing up or retake year. This discount will be reduced from your fees after you have enrolled on the course. If you have had bank charges deducted from your payment, you will need to pay the difference to claim your discount.
Ways to Pay your Tuition Fees There are several ways in which you can pay your fees: Credit/Debit card - any internationally recognised credit card (not American Express or Diners Card). Recurring Credit Card Payment in six equal instalments from March to August by any internationally recognised credit card (but excluding American Express, Diners cards, Solo and Maestro cards). International students can pay their remaining 33.33% of their fees by this method. Home students can pay all or part of their fees in this way. Direct Debit - instalments can be debited from your nominated UK bank account in six equal instalments from March to August. Cheque - drawn on a UK bank account, payable to Coventry University. Please write your Student identity (ID) number on the back. Bank draft - in sterling from an international bank. Please write your student identity (ID) number on the back. Bank Transfer - Please ask your bank to include the following information as part of the transfer - your offer letter reference number or student identity (ID) number . Without the information we may have to return your payment to you at source. Cash (only pay by this method if unavoidable, due to security considerations). 11
The first three payment methods listed above can be completed online. All other methods will require you to visit the Student Centre once you have completed the rest of the online enrolment process. If you wish to pay by Direct Debit instalments from a UK bank account you will need to set up a Direct Debit agreement at the start of each academic year. However if you sign up to Direct Debit online, the University can use this instruction to collect your tuition fees in subsequent years. Please notify Finance that you wish to do this via incenq.fin@coventry.ac.uk, or call 024 7615 2277. If your parents wish to pay your fees by Direct Debit in instalments, on your behalf, you can download an Adobe version of the Direct Debit mandate and submit their details by post or fax. Alternatively, please email enrol@coventry.ac.uk and request that a member of the Finance team send out a direct debit mandate to your parents address. You can also print a copy of the mandate as part of the on line enrolment process. Please note: If there is any subsequent change to your Direct Debit, mailing address, or bank account details, or to the amount that you are required to pay, you must promptly inform the Universitys Invoice Team (part of the Finance Department) who can be contacted on 024 7615 2277 or by email at incenq.fin@coventry.ac.uk.
IMPORTANT: Overseas students please note that you are responsible for ensuring your bank quotes your full name and student identification number or id as shown on your offer letter. If Finance receives your fees without these details we may have to return them to your bank and you may not be able to enrol. Any bank charges must be borne by the payee and not the University.
Help? If you have a problem completing the Finance Registration - Pay your Tuition Fees section of online enrolment, please email enrol@coventry.ac.uk for assistance.
As you progress through each screen you will be prompted for any missing or incorrect information The first screen shows your tuition fee for your course, minus any sponsorship payments made, a Student Finance England Tuition Fee Loan or discounts applicable. If you have applied for a Tuition Fee Loan from Student Finance England (SFE) and the information is not already displayed on the screen, you will need to input your Student Support Notification number where requested and enter the amount of your confirmed Tuition Fee Loan. The second page summarises all the transactions, the amount due for payment by you and asks you to commit to a payment option. Available payment options are now displayed tick one box only 1 Pay in full by debit / credit card 2 Pay in full by direct debit in six instalments 3 Pay in full by recurring credit card payments in six instalments 4 Pay part now by debit/credit card and remaining balance by direct debit in six instalments 5 Pay part now by debit/credit card and the remaining balance by recurring credit card in six instalments 6 Applied for tuition fee support to Student Finance England 7 Overseas student paying remaining 34% of tuition fees by agreed deadline 8 EU students only
If you decide to withdraw from your course, the amount of refundable fee will depend on the date of formal withdrawal, which must be notified in writing (normally on the appropriate form) to your Faculty/School Registrar. Full details of the policy and the procedure you need to follow are available via the Student Portal (Registry section). An exit interview will be available at the Student Centre should you wish to discuss any issues prior to withdrawing from your course. All withdrawal and refund forms are available from the Student Centre where a member of staff will guide you through the process
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Module Registration
Module Registration is the process by which you select optional modules (where available) and confirm the modules you will be studying on your course during the forthcoming academic year. New Full-time Undergraduate students, on eligible courses will find that they are registered on a Temporary Add+vantage module which acts as a placeholder until a preferred Add+vantage module has been selected (please see Guidance notes section of this guide for more details of the Add+vantage scheme). Returning Full-time Undergraduate students (on eligible courses) who havent yet registered for their preferred Add+vantage module, will find that they are registered on a Temporary Add+vantage module which acts a placeholder until a preferred Add+vantage module has been selected (please see Guidance notes section of this guide for more details). Help? If you have a query about your module choices please email enrol@coventry.ac.uk
Disabilities
Students are encouraged to disclose details of any disability they may have so that support can be provided where appropriate. Please contact the Universitys Welfare and Disabilities Office for advice on getting support or applying for Disabled Student Allowance (DSA) if you have not already done so. Please note - DSA is only available to UK/EU domiciled students.
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ID Card Collection
Once you have completed enrolment you will need to visit the Student Centre to obtain your ID card (new students only). In order to collect your student ID card, you must bring the following information with you to the University: Your Student ID number (which was sent to you by email or shown on your offer letter/Certificate of Acceptance). Photographic proof of your identity (for example, your driving licence, passport.) If you do not have a document with your photograph, an original copy of your birth certificate will be required. Photocopied documents will not be accepted. If relevant, an original (not a photocopy) letter from your sponsors on their headed notepaper, stating clearly what will be paid for academic year 2010/11 on receipt of an invoice from Coventry University. Banking details or method of payment (if you have not paid already). Please avoid bringing cash to pay your fees for security reasons. Student Finance England Notice. If you do not have this letter, please bring your eligibility letter. We need to collect your student support number otherwise your Student Tuition Fee Loan (if you have applied for one) may be delayed.
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Once you have enrolled and paid, or agreed to pay your tuition fees, you are a student of Coventry University. You can attend lectures and make use of the facilities including the Lanchester Library and the Sports facilities. What to do now If you are a:
New student
You need to collect your University student identification (ID)card from the Student Centre. You will also need to bring photographic proof of your identity.
Returning student
Your existing Student ID card will be automatically re-activated, so you do NOT need to collect an ID card. However, if you have lost your ID card, you will need to attend the Finance counter at the Student Centre to pay for a replacement ID card, at a cost of 10.
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Applying for Tuition Fee Loan Applying for Tuition Fee Loan
UK and Islands (for example, Channel Island, Isle of Man) Undergraduate Students (Not European Union (EU)) If you wish to take out a Tuition Fee Loan (TFL) to cover all or part of your fees, you should apply on-line at www.direct.gov.uk/studentfinance. If this is your first degree, you can ask for this loan to cover the whole annual fee which saves you having to find the fees up front and avoids any problems with accessing your university account. The TFL is paid directly to your university in two instalments. You will not have to repay this loan until you are earning over 15,000 pa. Your application will be dealt with by either the Student Finance England or Local Authority depending on the year you started your course. Please ensure that you provide your National Insurance (NI) number. Forms are still available if you have difficulty with the online process and you can download this from the same website. The Student Finance England will tell you what loans and grants you are entitled to by sending you a Financial Notification. Although a Tuition Fee Loan is paid directly to the University in February and May, you have to apply for it and indicate your intention to seek a loan at this stage so that the University can record this and claim the loan to meet your fee liability. If you cannot provide evidence of applying for this loan, you will become personally liable for the fee payment.
EU Undergraduate Students You need to have contacted the Student Finance Services European Team for advice about financial assistance: EU Customer Services Team Student Loans Company PO BOX 89 Darlington County Durham England United Kingdom DL1 9AZ Tel: +44 (0) 141 243 3570 Email: EU_Team@SFE.co.uk Please note that European Nationals who satisfy certain residence criteria in the UK and Islands may be eligible for higher education maintenance support in England and Wales.
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Q. How do I know if I am eligible to enrol online? A. You will have been sent an email providing you with the information that you need to enrol online or directed to enrol online by a member of University staff. Overseas students will need to attend the International Office before they will be given access to the online enrolment facility. Q. When can I login and enrol? A. You can login and enrol from receipt of your notification email. Only on completion of enrolment, will you to be able to access University facilities and attend lectures (and, if you are a new student, obtain a Student ID). Q. I know my login details but I still cant login? A. Please check i) That your web browser can support the online enrolment system. The recommended browsers are Internet Explorer versions 6 or 7, or Firefox. ii) That you are not trying to access the system during the scheduled maintenance period, which is a Friday 1700 1800 British Summer Time (BST). Please retry, and if there is still a problem, please email enrol@coventry.ac.uk for advice on how to login Q. Will it take long to complete? A. The whole process should take no more than 10-15 minutes. It will help if you have all your payment details to hand. Q. I have no access to the internet how can I enrol? A. You may use any Open Access room on campus, although it is suggested that you use the ones in your Faculty/School. International Students should attend the International Office before they will be given access to OLE and will be directed to a suitable place.
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Q. My course details are incorrect, what do I do? A. Please email enrol@coventry.ac.uk with your query. Q. My personal details are incorrect, but I cannot change them. What do I do? A. Please email enrol@coventry.ac.uk with your query. As some details can only be changed by Academic Registry staff, you will need to go to the Student Centre upon arrival on campus to arrange for these details to be updated. Q. I am a returning student and have forgotten my IT Facilities user ID and password, what can I do? A: If you are a returning student you can change your password by using the link ITS Student Registration Page. Q. I think my fee has been calculated incorrectly. What should I do? A. If you are enrolling online from off campus, please email your query to enrol@ coventry.ac.uk. On your arrival on campus, you may visit the Finance Counter in the Student Centre and discuss your query with a member of the Finance Team. Q. Ive paid all or part of my fees in advance of enrolment, but the finance summary online isnt showing this payment. What should I do? A. It will take two working days for any payments you make in advance to be cleared. If you made a payment more than two working days prior to enrolling online and if you are enrolling off campus, please email your query to enrol@coventry.ac.uk. On your arrival on campus, you may visit the Finance Counter in the Student Centre and discuss your query with a member of the Finance Team. Q. Can I enrol online if I am expecting my fees to be paid by the Student Finance England (SFE)? A. Yes but you must have already applied to the SFE for a Tuition Fee loan and have received a student support notification letter.
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Q. I have applied to the Student Finance England for a loan but havent heard anything; shall I still try to enrol online? A. You can start the process now online but you will be invoiced for the part of the fees that you were expecting the SFE to pay on your behalf. When you have received written confirmation from Student Finance England (SFE) that your tuition fees will be paid by the SFE and you have received your student support notification letter, please bring the confirmation to the Finance Counter in the Student Centre and this information will be updated for you and the invoice cancelled. If you are unable to supply evidence showing that you have applied for SFE funding, you may be blocked and excluded for non-payment of tuition fees within four weeks of enrolling so please ensure that you apply and provide evidence promptly. Q. I am paying my own fees. How can I pay? A. You can pay online by setting up a Direct Debit, or by making a credit card payment (not American Express or Diners Card). You can arrange a bank transfer (although fees may apply), or you can pay by cheque or cash on arrival at the University. Q. A sponsor is paying all or part of my tuition fees for me, but they havent confirmed this in writing to Coventry University Finance Department in advance of enrolment. Can I still enrol? A. You cannot enrol online straight away. You must first take the letter from your sponsor to the Finance Counter in the Student Centre. Allow two working days after submitting your sponsor letter before you enrol online. Finance will invoice your sponsor directly. Q. When I have completed online enrolment, where do I collect my Student ID card from? A. New students will need to collect their Student ID card from the Student Centre. You will also need to bring photographic proof of your identity. Q. I am a returning student; do I need a new ID card? A. No, your current ID card will be reactivated automatically when you enrol. You do not need to do anything else.
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Q. I am a returning student and I have lost my ID card. Where do I go for a replacement? A. You will need to pay 10 for it to be replaced, at the Finance counter in the Student Centre, and take your receipt of payment to the ID card machine distribution area. Q. What is SOLAR? A. Students Online Academic Records is an online facility available to all enrolled students which allows them to update their personal details and view their assessment details. Wherever you see the term SOLAR you will be able to access the system. Q. What is CU Portal? A. The CU portal is a web facility only available to students of the University and has links to useful information about the University. Q. Can all students use OLE? A. The majority of new and returning students will be able to use OLE. However, there are some groups of students who will not be able to use OLE to enrol; these include; Postgraduate Research students (full-time or part-time);all students of the School of Lifelong Learning; Franchise andFurther Education Students who will be informed as to the enrolment process they should follow.
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The phoenix, the symbol for Coventry University, is a mythological bird that represents continuous self-creation, opportunity and abundance.
Coventry University Priory Street Coventry CV1 5FB Telephone: 024 7688 7688
www.coventry.ac.uk