Tamil Nadu State Electricity Board

Tamil Nadu State Electricity Board
Report
on
Table of Contents
Particulars Page No.
OVER VIEW OF TNEB .........................................................................................................1 GENERATION ........................................................................................................................1 TRANSMISSION ....................................................................................................................1 DISTRIBUTION......................................................................................................................1 SERVICE STANDARDS.........................................................................................................2 SUPPLY BREAK DOWN.......................................................................................................2 PLANNED SUPPLY INTERRUPTION................................................................................2 BILLING AND ACCOUNTING............................................................................................2 METER ACCURACY.............................................................................................................3 RE-CONNECTING SUPPLY.................................................................................................3 POLICY ON CAPTIVE POWER GENERATION..............................................................4
1. Definitions :.....................................................................................4 2. Applicant Eligible For Installing Captive Power Generation :....................4 3. Stipulation on Capacity :....................................................................5 4. Permission And Approval...................................................................5 4 (A) Conditions For Usage Of Captive Power :..........................................5 5. General Conditions For Captive Power Generation :...............................5 6. Conditions for drawal of banked energy................................................5 7. Power feed scheme :...........................................................................5 8. Metering Arrangements :...................................................................5 9. Location of The Export Meter :............................................................5 10. Wheeling Rules :..............................................................................5 11. Pricing Of The Balance Power Sold To TNEB :.......................................5 12. Billing Methods................................................................................5 13. Payment..........................................................................................5 14. Banking Facility Under Power Feed Scheme :........................................5 15. General :.........................................................................................5
MEMBER OF TAMIL NADU ELECTRICITY BOARD ..................................................7 .................................................................................................................................................7 ...............................................................................................................................................7 NEED ........................................................................................................................................7
OBJECTIVES OF THE CHARTER .....................................................................................7 OVERVIEW ....................................................................................................................7
GENERATION.........................................................................................................................7
Transmission & Distribution.....................................................................8
SERVICE STANDARDS.........................................................................................................8 SUPPLY BREAKDOWN........................................................................................................8 PLANNED SUPPLY INTERRUPTION................................................................................9 BILLING AND ACCOUNTING............................................................................................9 METER ACCURACY.............................................................................................................9 RE-CONNECTING SUPPLY.................................................................................................9 NEW SERVICE CONNECTION.........................................................................................10 COMPLAINTS RESOLUTION PROCEDURE.................................................................10 COMPLAINTS MONITORING AND REVIEW...............................................................10 FUTURE SCENARIO...........................................................................................................11 PHONE NUMBERS OF TOP OFFICIALS........................................................................11
Chennai Distribution Region...................................................................11 Chief Public Relations Officer..................................................................12 Electricity Breakdown Services (EBS)......................................................12 Fuse off Call Centres (FOCs) ..................................................................12
1.0 SAFETY MEASURE TO AVOID ELECTRICITY ACCIDENTS...........................13 2.0 ELECTRICAL SAFETY ................................................................................................15
2.1. Downed Power Line .......................................................................15 2.2.Electric Safety in Home ...................................................................16 2.3 Beware the Sub-Station & Transmission Lines....................................16 2.4 Coping with a Power Outage............................................................17 2.4.1 If the power goes off.....................................................................17 2.4.2 Plan ahead and be Prepared........................................................17 2.4.3 When the Power Comes back on.....................................................18 2.4.4 TNEB 's Restoration Plan...............................................................18
3.0 CONSERVATION OF ENERGY IN HOME...............................................................18

3.1 Lighting........................................................................................18 3.2 Kitchen Appliances:......................................................................19
Over View of TNEB

The Tamil Nadu Electricity Board (TNEB) is a statutory body formed on 01.07.1957 under the Electricity Supply Act, 1948 as a successor to the erstwhile Electricity Department of the Government of Madras.
Generation
Starting with the modest installed capacity of 156 MW (Mega Watt) with annual gross generation plus purchase of 630 MU (Million Units) at the dawn of independence, the TNEB has grown by leaps and bounds with generating capacity of 7203 MW as on 31.3.2000 comprising 2970 MW from four Thermal Stations, 130 MW from two Gas Turbine Stations, 1995 MW from 32 Hydro Stations, 19 MW from Wind Farms and 1893 MW as Tamil Nadus share from Central Generating Stations. Generation from privately owned wind farms is 751.38 MW and TNEBs wind farm generation is 19.355 MW. The Boards gross generation during the year 1999-2000 was 38,313 MU. The total energy consumption during the same year was 30,090 MU.
Transmission
The transmission wing of the TNEB is headed by Chief Engineer/ Transmission at Chennai - 2, with 5 circles headed by SEs/GCC at Chennai, Salem, Coimbatore, Trichy and Madurai. Click Here For an Overview of Transmission Wing
Distribution
TNEB has 133.30 lakh consumers. The distribution network comprises 1,36,883 circuit kilometers of extra high tension (above 33 KV) and high tension (11 KV to 33 KV) lines, 4,15,000 circuit kilometers of low tension lines, 876 substations, 1,29,554 distribution transformers besides other assets. The State continues to be in the forefront in the field of rural electrification in the country. As on 31.03.2000, all the 15,822 inhabitant villages have been electrified. In addition, 16,79,000 agricultural pumpsets and 15.19 lakh huts have been given electric supply. The role of Tamil Nadu Electricity Board in improving the economy of the State of Tamil Nadu by extensive electrification of the villages, large scale energisation of agricultural pumpsets and extension of electricity services to poor/backward and downtrodden sections of the society, in addition to extension of supply to large number of industries has been well recognised. Staff of TNEB will be on call 24 hours, 7 days a week to respond to service emergencies. Fuse off call centres have been established in Chennai and Coimbatore and equipped with wireless sets in order to respond with the least delay. A control room manned round the clock also functions at the headquarters to register complaints.
Document is available on net at www.infraline.com
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Our commitment to excellence would include a continuous effort to modernise and upgrade not only our tools, plants and machinery but also our most valuable performing assets viz. our human resources.
Service Standards
We are committed to render the highest standards of service to you. This charter sets out the standards for the various services so as to improve our service to you. It is worth mentioning that these service levels are our maximum response times for important aspects of your electricity service, and that we aim to beat these standards every time we can.
Supply Break Down

Even with the best will in the world, faults will sometimes occur in our electricity networks and you may be without supply. If this happens, please let us know immediately. Well do everything possible to restore your supply quickly. Our aim is to restore supply within one hour in the case of EHT/HT supply in Chennai or 3 hours in mofussil areas. For failure of supply in pillar boxes or transformer structures causing interruption of supply to a group of LT service connections, well restore supply in 2 hours in both Chennai and mofussil areas. The response time will be 3 hours in Chennai and 6 hours in other areas for individual consumers. If you lose supply but notice that your neighbours still have power, the first thing to do is to check your own fuses and trip switch. If they are in order, then it could be that the EB fuse has failed. Please contact us immediately. Well call on you, free of charge. When the distribution transformer which feeds your premises fail, well replace it within 24 hours in Chennai or 48 hours in mofussil areas. In the case of very short supply interruptions and interruptions arising from network faults, well make every effort to minimize the inconvenience to you. In exceptional cases, such as cyclones or floods we cannot offer these standards. But well always do everything we can to restore supply as soon as possible
Planned Supply Interruption

In our efforts to supply the best possible service, we often have to work on our distribution network to improve it or to connect new consumers. This may result in interruption of your electricity supply. When such interruption is necessary, well inform you in advance by publishing it in newspapers.
Billing and Accounting

Should you have any query on billing or accounting, please contact the Revenue Branch of the Division concerned on all working days between 10.30 a.m. and 5.00 p.m. Well be able to give solution across the table in most of the cases. For
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cases where further investigation needs to be made, well contact our field officers and send you the reply.
Meter Accuracy
If you think your energy meter is reading incorrectly, please contact us. Well replace the meter within 15 days of payment of challenge test in Chennai. For other places, it will be 30 days. Well revise the bills for the past period and adjust the excess amount, if any, in future bills, if the meter is found to be defective after test. When we find that your energy meter is defective, well replace it within 30 days in Chennai and 60 days in other places. When the energy meter is burnt due to some reason or the other, well replace it within 30 days.
Re-Connecting Supply
In some instances, we reluctantly have to withdraw supply for non payment of electricity charges. Once you have paid the bill along with arrears, if any, well reconnect supply on the same day or the next day.
Achievements 1999-2000
Power Projects Commissioned in State Sector
Thirumurthi Mini HEP Parsons Valley HEP 3x 0.65 1 x 30 1.95 MW 30 MW 20/03/2000 29/03/2000
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Captive Power Plants

Policy On Captive Power Generation
Approved by G.O. of Tamil Nadu in G.O.MS.No.48 Energy dated 22.04.98 and amended subsequently in letter no.4020/A1/98-3 dated 22.05.98 and letter No.6551/A1/98-3 dt.25.8.98.
1.
(i) (ii) (iii) (iv)
Definitions :
CONSUMER means any person who is supplied with electric energy by Tamil Nadu Electricity Board. ACTUAL USER OF POWER means one who is not a consumer but uses power out of captive power generation. GRID means electrical network of Tamil Nadu Electricity Board. BILLING MONTH means the period between the date of meter reading in a particular month and the corresponding date of meter reading of the immediate succeeding or preceding month as the context requires. AVERAGE POWER FACTOR means the ratio of the kilowatt hour to the kilovolt ampere hour consumed during the month. The average power factor shall be calculated to three decimal places and rounded off to two decimal places. OWNER OF CAPTIVE POWER means any person or group of persons explained under clause 2 below. TNEB means Tamil Nadu Electricity Board. CPG means Captive Power Generation.
(v)
(vi) (vii) (viii)
2.
Applicant Eligible For Installing Captive Power Generation :
Captive Power Plant can be installed by any of the following : (a) (b) (c) (d) (e) A consumer of electricity A group comprising more than one consumer as joint venture An actual user of power but not a consumer A group of actual users of power, but not consumer as joint venture A group comprising of both consumers and users of power as joint venture
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3.
Stipulation on Capacity :
The captive power plant can be of any capacity. A part of the power generated by captive power plant shall be used by the owner himself or by the sister concern(s) of the owner of the captive power plant.
4.
(i)
Permission And Approval

Permission for installation of Captive Power Generation is to be obtained from TNEB under Section 44 of Indian Electricity (Supply) Act 1948. For captive power generation of 25 MW and above, TNEB will accord permission under Section 44 of Indian Electricity (Supply) Act 1948 only after consulting the Central Electricity Authority as per Section 44 (2A) of Electricity (Supply) Act 1948. Commissioning, approval shall have to be obtained from Chief Electrical Inspector to Government, if the capacity exceeds 10 KW. For Generators upto and inclusive of 10 KW capacity, approval from CEIG is not necessary. Permission of Government of Tamil Nadu is required to synchronize and operate with Grid. Owner of CPG should apply for the above to TNEB and on TNEBs recommendations, Government will issue permission. All statutory clearances for setting up the CPG have to be obtained by the owner of the CPG on his own accord and TNEB will not be involved in any manner.
(ii)
(iii)
(iv)
4 (A) Conditions For Usage Of Captive Power :

Energy generated from captive power generation : (i) (ii) (iii) Can be used by the user of captive power generation Can be used by the sister concern of the owner of captive power generation Balance power after usage in items (I) and (ii) above will be purchased by TNEB
(iv) Third party sale is not permissible.
5.
A.
General Conditions For Captive Power Generation :

For Any Capacity :
(i) The energy generated from captive power plant has to be consumed by the owner himself scheme is operative only when Government declares power cut on consumption on electricity and quota to individual consumers is fixed by TNEB. Page-5 Document is available on net at www.infraline.com
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Citizen Charter
Member of Tamil Nadu Electricity Board
Thiru. R.Poornalingam, I.A.S Chairman, TNEB. Thiru. S. Nagalsamy, I.A & A.S Accounts Member, TNEB. Er. C. Andrew Tennyson Abraham, M.E, M.I.E, Member Distribution, M.I.S.E TNEB. Er. S. Thannirmalai, B.E., MBA., F.I.E., Member Generation, TNEB. Thiru. P.V. Rajaraman, I.A.S Secretary, Finance Department, Govt. of Tamil Nadu. Thiru.M.S. Srinivasan, I.A.S Secretary, Industries Department, Govt. of Tamil Nadu. Thiru Lal Rawna Sailo, I.A.S Secretary , Energy Department, Govt. of Tamil Nadu. Need
Need
The Government of Tamil Nadu has taken a decision to concretise its commitment for citizen friendly administration and transparency. We take immense pleasure in re-dedicating ourselves to serve the people of Tamil Nadu by bringing out a Citizen's Charter in this direction. This charter sets out the standard and quality of services that will be provided by us. It will be effective from 1st September 1998. Let us know how you feel about the Charter.
Objectives of the Charter

To place before the public an overview of the organization To inform the citizens about the kinds of services that we provide To state the standards of service delivery
Overview
The Tamil Nadu Electricity Board (TNEB) is a statutory body formed on 01.07.1957 under the Electricity Supply Act, 1948 as a successor to the erstwhile Electricity Department of the Government of Madras.
Generation
Starting with the modest installed capacity of 156 MW (Mega Watt) with annual gross generation plus purchase of 630 MU (Million Units) at the dawn of independence, the TNEB has grown by leaps and bounds with generating capacity of 6716 MW as on 31.3.98 comprising 2970 MW from four Thermal Stations, 130 MW from two Gas Turbine Stations, 1956 MW from 29 Hydro Stations, 19 MW from Wind Farms and 1641 MW as Tamil Nadus share from Central Generating Stations. Generation from privately owned wind farms is 687.94 MW and TNEBs wind farm generation is 19.355 MW. The Boards gross generation during the year 1997-98 was 34,065 MU. The total energy consumption during the same
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year was 26,943 MU.
Transmission & Distribution

TNEB has 119.07 lakh consumers. The distribution network comprises 1,27,419 circuit kilometers of extra high tension (above 33 KV) and high tension (11 KV to 33 KV) lines, 4,06,286 circuit kilometers of low tension lines, 782 substations, 1,14,830 distribution transformers besides other assets. The State continues to be in the forefront in the field of rural electrification in the country. As on 31.03.98, all the 15,822 inhabitant villages have been electrified. In addition,16,07,976 agricultural pumpsets and 14.39lakh huts have been given electric supply. The role of Tamil Nadu Electricity Board in improving the economy of the State of Tamil Nadu by extensive electrification of the villages, large scale energisation of agricultural pumpsets and extension of electricity services to poor/backward and downtrodden sections of the society, in addition to extension of supply to large number of industries has been well recognised. Staff of TNEB will be on call 24 hours,7 days a week to respond to service emergencies. Fuse off call centres have been established in Chennai and Coimbatore and equipped with wireless sets in order to respond with the least delay. A control room manned round the clock also functions at the headquarters to register complaints. Our commitment to excellence would include a continuous effort to modernise and upgrade not only our tools, plants and machinery but also our most valuable performing assets viz. our human resources.
Service Standards
We are committed to render the highest standards of service to you. This charter sets out the standards for the various services so as to improve our service to you. It is worth mentioning that these service levels are our maximum response times for important aspects of your electricity service, and that we aim to beat these standards every time we can.
Supply Breakdown
Even with the best will in the world, faults will sometimes occur in our electricity networks and you may be without supply. If this happens, please let us know immediately. Well do everything possible to restore your supply quickly. Our aim is to restore supply within one hour in the case of EHT/HT supply in Chennai or 3 hours in mofussil areas. For failure of supply in pillar boxes or transformer structures causing interruption of supply to a group of LT service connections, well restore supply in 2 hours in both Chennai and mofussil areas. The response time will be 3 hours in Chennai and 6 hours in other areas for individual consumers. If you lose supply but notice that your neighbours still have power, the first thing to do is to check your own fuses and trip switch. If they are in order, then it
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could be that the EB fuse has failed. Please contact us immediately. Well call on you, free of charge. When the distribution transformer which feeds your premises fail, well replace it within 24 hours in Chennai or 48 hours in mofussil areas. In the case of very short supply interruptions and interruptions arising from network faults, well make every effort to minimize the inconvenience to you. In exceptional cases, such as cyclones or floods we cannot offer these standards. But well always do everything we can to restore supply as soon as possible
Planned Supply Interruption

In our efforts to supply the best possible service, we often have to work on our distribution network to improve it or to connect new consumers. This may result in interruption of your electricity supply. When such interruption is necessary, well inform you in advance by publishing it in newspapers
Billing And Accounting

Should you have any query on billing or accounting, please contact the Revenue Branch of the Division concerned on all working days between 10.30 a.m. and 5.00 p.m. Well be able to give solution across the table in most of the cases. For cases where further investigation needs to be made, well contact our field officers and send you the reply.
Meter Accuracy
If you think your energy meter is reading incorrectly, please contact us. Well replace the meter within 15 days of payment of challenge test in Chennai. For other places, it will be 30 days. Well revise the bills for the past period and adjust the excess amount, if any, in future bills, if the meter is found to be defective after test. When we find that your energy meter is defective, well replace it within 30 days in Chennai and 60 days in other places. When the energy meter is burnt due to some reason or the other, well replace it within 30 days.
Re-Connecting Supply
In some instances, we reluctantly have to withdraw supply for non payment of electricity charges. Once you have paid the bill along with arrears, if any, well reconnect supply on the same day or the next day.
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New Service Connection

If you are building a new house or farm, setting up a small business or renovating an older property, you need to send us a completed application in the prescribed form. We furnish below the schedules we have proposed to keep up for effecting new service connections. Well make all efforts to adhere to the time frame rigidly. However if there is any delay on account of valid reasons, well inform you.
Complaints Resolution Procedure

If you have concern or complaint about any of the services we offer, you can make a complaint over phone or in person or through a letter to any of our section offices or sub division offices concerned, which is located nearer to your residence. If you feel that your complaint needs the attention of a higher level officer, you can send your complaint to the Executive Engineer or Superintending Engineer or Chief Engineer concerned or contact them in person in their offices on all working days between 2 PM and 3 PM. If you do not get a reply within 30 days, you are free to get your grievance redressed by the top officials in the head quarters offices viz. Member (Distribution) or Chairman at 800 Anna Salai, Chennai-600 002. In order to mitigate your hardships, we hold grievance day meetings by the SE concerned once in a month in each division of the circle. We display the date of the grievance day in advance on the notice boards of the division offices. You can also contact any of our offices to know about the grievance day meeting. Youll get your grievances redressed at the grievance day meetings. In all the distribution circle offices, there is a Public Relations Officer, who is attending to your grievances. In addition, there is a Chief Public Relations Officer in the head quarters offices at Chennai (Phone No.8520902) They will take up your problems and solve them. The Public Relations Officers will also guide you, if you need any of our services like getting a new service connection for your house. Chief Engineers/Distribution is holding conferences with voluntary consumer organizations. If you have a problem common to your locality, say for example low voltage, you can represent them through such organizations. Well study the load distribution in the area and arrange to install additional sub-stations/ transformers or strengthen the HT/LT lines to improve voltage.
Complaints Monitoring And Review

Well acknowledge your complaint within 7 days and inform the action taken within 30 days. Well also keep a record of all the complaints received and action taken. We will monitor our service standards against the charter continuously and furnish the details in the Annual Reports
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Future Scenario
We will continue to invest in our networks and improve our work methods. It is worth reiterating that our aim is to beat the standards every time we can. We value you as a customer and will always welcome your comments about our services. Well review and revise the Charter in the year 2000 based on your valuable feedback.
Phone Numbers of Top Officials

S.No. Designation 1. 2. 3. 4. 5. 6. Chairman Accounts Member Member (Generation) Member (Distribution) Secretary Addl. Director General of Police Office- Phone No. 8521300 8521057 8521915 8520057 8521118 8520416
Chennai Distribution Region

S.No. Designation 1. 2. 3. 4. 5. Chief Engineer / Distribution / Chennai Office-Phone No. 8521949
Superintending Engineer / Central / Chennai 8224423 Superintending Engineer / North / Chennai Superintending Engineer / South / Chennai Superintending Engineer / West / Chennai 8521833 4845121 6216492
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Chief Public Relations Officer

S.No. Designation 1. CPRO / Head Quarters / Chennai Office- Phone No 8520902
Electricity Breakdown Services (EBS)

S.No. Name of the Office 1. 2. 3. 4. 5. L.T. Control Room H.T. Control Room EBS Sub Centre (North) EBS Sub Centre (South) EBS Sub Centre (West) Office-Phone No. 8521148 8521787 5229071 450254 4844397
Fuse off Call Centres (FOCs)

Chennai Elecy.Distn.Circle./ Central Chennai Elecy.Distn.Circle/ South. Phone Phone S.No Name of Centre S.No Name of Centre Number Number 01 Bells road 852 5093 01 Adambakkam 2453258 02 Egmore 58 2108 02 Alandur 234 1775 03 Flower Bazaar 534 0708 03 Alwarthirunagar 4860694 04 High Court 534 1964 04 Ashok Nagar 4713988 05 Kilpauk 6413312 05 Gandhi Nagar 491 3001 06 Mandaveli 4941134 06 Guindy 234 1576 07 Mylapore 827 9136 07 Indira Nagar 491 9382 08 Nungambakkam 827 9162 08 Injambakkam 4926926 09 Otteri 642 2168 09. Kadaperi 236 8227 10 Pudupet 852 1469 10. K.K. Nagar 483 7672 11 R.A. Puram 493 7383 11. Kodambakkam 483 8750 12. Royapettah 8532823 12. Medavakkam 237 5279 13. Saidapet 4333661 13. Nanganallur 234 3043 14. Sowcarpet 522 1683 14. Pallavaram 236 8603 15. Teynampet 45 1295 15. Porur 482 6554 16. T. Nagar 434 1052 16. Rajbhavan 2342957 17. West Mambalam 489 6754 17. StThomas Mount 234 3650 18. Tambaram/East 237 5635 19. Thillaiganganagar 233 4867 20. Velacheri 245 1412
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Chennai Elecy.Distn.Circle. / North Chennai Elecy.Distn.Circle / West. Phone Phone S.No Name of Centre S.No Name of Centre Number Number 01. Ennore 54 3347 01. Ambattur 635 0946 02. Kolathur 5378856 02. Ambattur I.E. 625 1224 03. Korukkupet 595 1581 03. Ambattur SIDCO 625 1577 04. Perambur 557 1755 04. Anna Nagar 621 4427 05. Pulianthope 6422168 05. Arumbakkam 483 8714 06. Royapuram 522 6049 06. Avadi 638 4010 07. Sembium 537 5393 07. Chetpet 826 4559 08. Stanley 522 9412 08. Mugappair 625 9127 09. Tondiarpet 595 1156 09. Redhills 641 8293 10. Tolgate 595 0120 10. Thirumangalam 626 5881 11. Thiruvottiyur 5970619 12. Villivakkam 626 2971 13. Vyasarpadi 5514067
1.0 Safety Measure to avoid Electricity Accidents

S.No DOs DONTs
Domestic Consumers 1. 2 Use standard pins to tap supply from plug points Use always standard materials with ISI marks even it costs more Fused bulbs may be replaced only after the switch is off. Use always properly earthed 3 pin plugs to connect Refrigerators, wet grinders, mixies, washing machines, iron boxes and geysers etc., Keep all lamp holders with lamps. Avoid tapping of supply by inserting bare wires Dont use lamp brackets to tie wires or ropes to dry cloths Changing the fused bulbs when the switch is on is dangerous. Dont touch an electric switch or appliance when your hands are wet or bleeding from a cut. Dont keep the lamp holders without lamp. Dont purchase sub-standard electrical fittings to save money which may result in serious accidents. Dont connect mixies, Refrigerators, wet grinders, washing machines, iron boxes and geysers through unearthed plug pins which may cause serious accidents.
3 4
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Commercial consumers All wiring works should be done through licensed wiring contractors
2 1 Industrial consumers Place men working sign boards on all switches before commencing work Ensure that all the controlling switches are opened and locked or the fuse withdrawn before working on any circuit or apparatus. Treat circuit as alive until they are proved to be dead. Turn away your face whenever an arc or a flash is expected Please see that all splices and connections are securely made Discharge to earth thoroughly all cables before working on the cores. Do test rubber gloves periodically. Do place rubber mats in front of electrical switch boards. Make sure that all employees are familiar with the location and use of fire fighting apparatus.
Dont travel on vehicles laden with goods beyond the permissible height. This may cause electrical fatal accident due to coming into contact with electrical lines. Dont tie advertisement boards, flags etc. to the electric post. Do not close any switches unless you are familiar with the circuit which controls and know the reason for its being kept open. Dont touch or tamper with any electrical gear or conductor. Unless you have made sure it is Dead and Earthed. High voltage apparatus may give leakage shock or flash over even without touching. Dont test a circuit with bare fingers or hand or other make shift devices to determine whether or not it is alive. Dont close or open a switch or fuse slowly or hesitatingly. Do it quickly, positively and firmly. Dont use wires with poor and deteriorated insulation. Dont be haste and carelessness. This cause many accidents. Dont throw water on live electric equipment in case of fire. It is dangerous. Do not use fire extinguishers on electrical equipment unless it is clearly marked as suitable for that purpose. Do not work on a pole or elevated position when line is alive, without safety belt and rubber gloves and unless a competent person stands on the ground nearby to direct operations and give warning. Do not use a ladder without a lashing rope otherwise the ladder should be held firmly by another person.
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Make sure, when using fire hose, that the jet of water breaks into a fine contact with live electrical apparatus
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12
Check fire extinguishers periodically to ensure that they are all in good conditions. Please concentrate on the work you are doing.
Do not go near running belts and machines.
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Use sand or blanket to control fire caused due to electrical accidents. Do examine before use all safety appliance such as rubber gloves, safety belts, mats ladders goggles ropes etc., for their soundness. Do report immediately to the employees in charge, any dangerous conditions or a dangerous practice which you may observe during your work. Do warn others when they seem to be in danger near live conductor or apparatus.
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15
Do not remove danger boards or other warning signs without instructions or interfere with safety barriers or go beyond them. Do not bring a naked flame near oil filled equipment and battery. Smoking in the battery room is prohibited. Do not allow visitors and unauthorised persons to touch or handle electrical apparatus or come within the danger zone of H V apparatus. Do not enter excavations and cable trenches which give out obnoxious smell or work in badly lit badly ventilated and congested areas.
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2.0 Electrical Safety

A Downed Power Line Electric Safety in Home Beware the Substation<O:P</O:P Coping with a Power Outage<O:P</O:P
2.1. Downed Power Line

No matter how well our Electricity Board is prepared, downed power lines cannot be avoided. Trees can fall, taking several lines down with them. A vehicle could spin out and break a pole bringing down several lines. If a downed power line is spotted, stay away from it. Immediately call at the emergency numbers of TNEB. They will repair it and restore power as quickly as possible if it is Rain or shine, day or night.
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2.2. Electric Safety in Home

Please Don't Go Near the Water. Not with the hair dryer, power tools, the radio, toaster or any appliance. This can be used in the kitchen, bathroom, laundry room or work shed. Cant be taken for granted, and it's easy to forget that water and electricity must never mix. So appliances should not be used when you're in the bathtub or shower, or let an electric cord trail near the kitchen sink or anywhere in the laundry room or garage where water might collect. Look around you. Make sure it's safe to go near the water. Just a few seconds of caution can make a big difference. Make Home Safe for Children When babies start crawling, they love to get around and investigate everything. Childproof your home against electrical hazards. Outlets are fascinating to babies. Keep them from sticking anything into outlets by installing plastic protective caps. When bathing your child, make sure all nearby appliances are unplugged. Electricity and water can be a deadly combination. Make sure electrical cords aren't frayed or cracked. Keep them out of the reach of wet hands and mouths. Curiosity in a baby is a wonderful thing...so keep it safe.
2.3 Beware the Sub-Station & Transmission Lines

Be careful to avoid electrical sub-stations. The sub-station is the place where huge amounts of electricity are reduced to lower voltage and distributed to homes. The fence surrounding the substation has barbed wire on top and a sign warning: "DANGER -- HIGH VOLTAGE" The sign is there for safety. Stay clear of it. Similarly avoid such sign warning in Poles, Towers and Structures.
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2.4 Coping with a Power Outage

TNEB strives to keep the power on for every home and business in our service territory; however, unexpected conditions can cause a temporary power outage.
2.4.1 If the power goes off...

Confirm the outage by first checking lights and appliances in other rooms. If you still have power in some areas, most likely a fuse has blown or a circuit breaker has opened. This could be a warning of overloaded wiring or a defective appliance. If all lights are off, check to see if neighbors' lights are also off. This will help to determine how widespread the outage is. Call the EB to report the outage at the nearest telephone numbers. Outage is recorded on each reporting. This information, along with information received from other members, is entered into the Register, which when compiles the information and summarizes the outage pattern. This summarization helps our personnel to pinpoint the trouble areas, which will then allow to efficiently dispatch the repair crews. Protect the appliances by turning off all large appliances that come on automatically. Make sure to shut off the water heater, air conditioner, water pump, and refrigerator. This will prevent overloading electrical circuits when power is restored. Disconnect all sensitive appliances such as VCRs, Audio record Players, Computers, TVs, Microwave ovens, etc., to avoid damage from lighting or a power surge. Turn off any appliances, which were operated before the power outage occurred. If the outage appears to be for an extended period of time -- open the freezer and refrigerator as little as possible. Food will stay fresh longer if the doors are not opened. A full freezer will keep food frozen for 24 to 48 hours. If you use a standby generator, be sure it has been installed and wire properly with a double-throw switch. This will prevent electricity from flowing to the outside lines and possibly injuring you, your neighbors or utility crews.
2.4.2 Plan ahead and be Prepared

Always keep an alternate source of light on hand such as a flashlight with extra batteries, candles with matches, or a kerosene, propane, or oil lamp with the appropriate fuel Keep emergency food and related items on hand such as nonperishable foods that require no cooking, canned fruit, powdered milk, peanut butter and crackers
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2.4.3 When the Power Comes back on...

When the power first comes back on, turn on only the most essential appliances and wait 10-15 minutes before reconnecting the others Check food supplies for signs of spoilage. Don't take a chance on food you are not sure about. It is better to throw it away and be safe than to keep it and be sorry. Before switching back to the normal heat/cool setting, check the outdoor unit to assure it is free from brush or leaves.
2.4.4 TNEB 's Restoration Plan

Our restoration plan is to make repairs that will restore service to the most members in the least amount of time. The power must be restored in the sequence shown below because individual services cannot receive electricity until all previous steps are completed. Restoration Steps: (a) (b) (c) (d) (e) Transmission lines -- these supply power to one or more substations, and could cause an outage for several lakhs of consumers. Sub-Stations -- depending on the location, a substation outage could affect over a lakh of consumers. Main Feeders -- each feeder serves a portion of thousands of consumers or a lot of Distribution Transformers from each substation. Distribution Transformers / Pillar Boxes groups of consumers from the main feeders. -these serve smaller
Individual Services -- these are lines / cables that serve single residences / sites.
3.0 Conservation of Energy in Home

3.1 Lighting
Turn off lights in empty rooms. Use fluorescent lights when possible. Reduce high wattage bulbs where less light is needed.
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3.2
Kitchen Appliances:
3.2.1 Refrigerator:
Open refrigerator door only when necessary. Know what you are looking for before opening the freezer or refrigerator door. To keep your refrigerator running efficiently clean the refrigerator coils. Vacuum or dust the cooling coils on the bottom or back regularly. Make sure these coils are at least four inches from the wall so that the coils can have room to breathe. In addition, do not place your refrigerator near any heat source such as your oven, heat vent, etc. Adjustable shelves can help you use space efficiently. Special storage compartments keep meats, fruits and vegetables at the right temperature. Cover all food before putting in refrigerator. Check door seal yearly to be sure it seals tightly.
3.2.2 Oven, Microwave and small appliances:

Use pots that fit the range cooking unit; cover pans and use little water. Keep range top clean and reflectors shiny. Cook many foods in the oven at the same time or make extra portions for future meals. Arrange dishes in oven for good air flow. Don't line racks with foil. Use small appliances and microwave as much as possible. Microwaves, electric frying pans, toaster ovens and outdoor grills are often quicker and more economical to use than an electric range. Serve cold cuts and salads for a change. Automatic cleaning systems help keep ovens clean and efficient. Use selfcleaning system while oven is still hot from baking. Don't preheat oven unless recipe calls for it. Keep oven door closed during baking. Defrost foods in refrigerator whenever possible. Quick defrosting can save valuable time but uses energy. Keep microwave clean so all the heat is concentrated on the food, not the spills.
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3.2.3 Utility Room Appliances Wash full loads; but never overload.
Clean lint filter on dryer after use. Iron a number of items at one time while iron is hot. Line dry clothes when possible. Remove clothes that need ironing from dryer when damp. Adjustable water levels can save money on water use. Locate washer near the water heater to minimize heat loss through pipes. Presoak heavily soiled laundry when possible. Dry two loads in a row to use the heat still in the dryer from the first load.
3.2.4 Water Heating

Lower water heater temperature to around 120 degrees if you don't have a dishwasher. Use warm water wash and cold water rinse when laundering. Fill bathtub only 1/4 full when bathing. Take quick showers instead of baths to save water. Add insulation to an older water heater to save energy and money. Wash dishes in a full sink, not under running water.
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