Professional Documents
Culture Documents
WHAT IS COMMUNICATION?
Communication is the shift of a particle from one part of space to another. The particle is the thing being communicated: an object, a written message, a spoken word or words or an idea. According to Hybels & Weaver(2001), it is a process in which people share information, ideas and feelings, which not only involves spoken and written words but also body language, personal mannerism and style which add meaning to a message.
-It is the consideration & action of forcing a strong wish or particle from source point across a distance to receipt- point.
-The intention is to bring into reality at the receipt point a duplication and understanding of what emanated (came forth) from the source point .
FORMULA
Cause Distance Effect with intention Attention and Duplication with Understanding
-In all these, there is a whole lot in the interplay on the question of interest generated from Cause (speaker/ writer) and Effect (hearer/ receiver) who finds the particle interesting . Of course, this is when communication takes place.
TYPES
It is essential to state that our objective is to learn to write effectively A central goal of business writing is conciseness: saying what you intend directly; not tiptoeing or beating about the bush. There are different types of Business Letters: Reports : General, Minutes of meetings Letters: cover, application
BUSINESS TO BUSINESS
Appreciation- gratitude for help extended /good business deal Congratulations- in praise of the recipient for job well done Recognition written statement of recognised efforts Reference- character build-up of a prospective candidate (employee) Recommendation endorsement to hire/ accept/ admit Sympathy Condolences person/ family Invite/ Invitation Credit a way of endorsing a certain business to be considered a credit Loan Letter of interest- Reply to an invitation that confirms presence Business memorandum Notices distributed to staff. They are reminders of company activities or imminent changes in the company Business introduction to introduce a new business to readers Donation asking for donations Termination Resignation employee desire to leave a job
FORMAT
Generally, -Use A4 or Letterhead -2.5 cm or 1 inch margins on all four sides -Use a simple font Times new Roman or Arial -10 to 12 point font -Use a comma after the salutation (Dear Mr. Ade,) -Lay out the letter so that it fits the paper appropriately -Single space within paragraphs -Double space between paragraphs -Double space between last sentence & closing (Sincerely, Best wishes) -Leave three to five spaces for a handwritten signature -CC- copies to after the typed name if necessary -Fold in three (horizontally)before placing in the envelope -Block format is most common & everything begins at the left margin -Best to type the envelope
LAYOUT
September 22,2010 Mr. Ayodele Owolabi Leadway Assurance 20 Ruxton Road Ikoyi, Lagos.
Your Ref: Our Ref: Dear Mr. Owolabi Forthcoming Presentation First Paragraph Second Paragraph Third Paragraph Sincerely, XXXXXXXXXXXXX, President CC:
FOR MEMORANDA
Memos are short internal business letters, sent to other staff within the same company. May also be posted somewhere inside a company for all to see Becoming less common because of e-mail. Do not usually contain salutation or closing Maybe typed or handwritten Text portion generally in block format Should include From , To, Date , subject and of course the message e.g (Company Logo) MEMORANDUM
From: (name or initials) To: (name or initials) Date: Subject : (Short description) Message starts ............. -Often -With -bullet points
FOR REPORTS:
-Four areas are represented: - Terms of Reference : Gives background information on the reason for the report -Procedure : Gives the exact steps taken & methods used - Findings : Points out discoveries made during the course of the report investigation. -Conclusion Logical