Professional Documents
Culture Documents
b. There is no message
i. Try a Full Restart of the device
1. No
2. Yes
i. No
ii. Yes
a. What screen does the user first see when logging in?
1. They should see a Cost Center listed if they press the Cost
Center button
1. User clicks OK
iii. If the screen does not change on its own, touch the box on the
screen or press the ON/OFF button on the device
e. If the device still does not connect to the Pharos Network with the Card
Reader unplugged, contact Info Sys
5) Copier gives message concerning the Bypass Tray or A4 Paper when the user
goes to make a copy
a. The Printer is defaulting to the last person’s choice. Press on the Paper
Select button and choose Auto Select or Letter Tray 1
2) Installing the Print Driver halts and indicates that there was an error
a. Review the last entries in the log
b. If there is an error indicating “Insufficient Privileges”, an Administrator
will need to install the software (This is common when Secure PC has
been installed)
c. For all other errors, try installing the client again
d. If the installation still does not work, contact Info Sys
3) The Print Pop-Up displays, but no Cost Centers are displayed
a. Type a % symbol in the search box and search for it
i. User’s Cost Centers display correctly
1. User can select and print
ii. No Cost Centers Display
1. Is the user logged in with a Guest Account?
a. Guest Accounts cannot print to copiers at this time
2. Is the user logged in with their own account?
a. This means that the user does not have access to
any cost centers
b. A formal request to have the user added must be
made by the person responsible for the
department’s cost center list to Louise Janutolo in
Auxiliary Services (ljanutol@fgcu.edu)
i. Does the user know how many Cost Centers that they should
have access to?
ii. If it is one
iii. If it is multiple
1. The user must not be entered into all of the Cost Centers
5) All pop-ups seem to go fine, but Print Does Not Come Out at Printer
ii. If it is, most likely the IP of the device was not saved and has
changed. Contact Info Sys