Delivery Methods - Media Selection Matrix

This matrix has been created as a tool for Performance Consultants and Course Managers to help select the best delivery method, based on understanding the benefits and drawbacks of each. These methods can be combined for a blended learning approach.

Instructor-Led: Face to face classroom training with one or more instructors.

One time Expenses $10,000/course-day Delivery expenses $325/day/student travel and living $1500/day for instructor delivery. Notes Additional costs may be incurred for facilities, materials and administration. Does not include time away from job or missed opportunities.

Benefits
Face to face interaction: provides access to expert(s) Networking: Employees are able to exchange information and network with colleagues. Non-verbal communication: ability to interact non-verbally (body language, spatial relationships). Modeling Behavior: Instructor and students can practice with modeling desired and undesired behaviors. Multiple correct paths/results: Instructor can assess and critique learner progress. Students are able to learn more than one correct outcome. Variable audience: Instructor can tailor material to varying audience levels in real time. Students receive individual attention.

Drawbacks
Instructor controlled sequencing: Limited learner control over topics, content, sequence and pace. Instructor consistency: Variability in instructor delivery style and expertise. Timing: Wait time for a class to be offered, delaying skill development, scheduling conflicts may prevent employee from taking training. Time away from the job: some people may delay or indefinitely put off needed training. Costs: Training and travel costs may be prohibitive..

Use When . . .
Students need to practice interpersonal skills: students need to practice skills that are difficult or cannot be realistically simulated through use of technology (i.e. wiring circuit breakers, configuring machines). Consistency and timeliness: you want everyone to hear the same thing at the same time (i.e. a given organization needs a one day deployment). Students centrally located: students are geographically concentrated and are readily available. Student population is low: Optimal class size for one session is 15-20. Lead time: at least 4 6 weeks

Virtual Instructor: Live online instruction using tool such as Centra or NetMeeting to bring students together in a virtual online classroom. Students must register and participate in sessions at scheduled time.
One time Expenses $3,500/2 hour course Delivery expenses $800/2 hours for instructor delivery. Notes Additional costs may be incurred for licensing fees, materials and administration. Does not include time away from job or missed opportunities.

Benefits
Face to face interaction: provides access to expert(s) Networking: Employees are able to exchange information and network with colleagues. Non-verbal communication: ability to interact non-verbally (body language, spatial relationships). Modeling Behavior: Iinstructor and students can practice with modeling desired and undesired behaviors. Multiple correct paths/results: Instructor d ii l

Drawbacks
Instructor controlled sequencing: Limited learner control over topics, content, sequence and pace. Instructor consistency: Variability in instructor delivery style and expertise. Timing: Wait time for a class to be offered, delaying skill development, scheduling conflicts may prevent employee from taking training. Tool knowledge: Some

Use When
Six weeks or less time frame: lead time is less than six weeks. Instructor expertise: required to accurately and effectively present materials. Consistency and timeliness: everyone should hear the same thing at the same time (Note: Multiple Centra sessions can be scheduled for flexibility) Student population is relatively low. Optimal class size for one session is 15-20 (Note: Multiple sessions can be scheduled.) Page 1 of 5

can assess and critique learner progress. Students are able to learn more than one correct outcome. Variable audience: Instructor can tailor material to varying audience levels in real time. Students receive individual attention. No travel expenses Bring together geographically dispersed audiences

prerequisite familiarity with the tool is suggested.

Audience is geographically dispersed.

Webcast: Instructor/presenter records session one time via telephone. PowerPoint slides are synchronized with audio. Session is posted on website and runs for unlimited amount of time. Students can access anytime, anywhere. Also available for download. Options include discussion database, assessment, and additional interactivity e.g. questions/animations.
One time Expenses $2,500-5,000/hour course Delivery expenses Notes Additional costs may be incurred for licensing fees, materials and administration. Does not include time away from job or missed opportunities.

Benefits
Anytime/Anywhere: Students can access content anytime, anywhere Control: SME has full control over content PowerPoint to Presentation: Easily derived from existing presentations Quick turnaround: Project turn around within 1 week of completed presentation Audio: Full audio is incorporated into the presentation Low Cost: Least expensive training solution Options: ability to have Q/A, database, additional ID support, testing

Drawbacks
Extended content limitation: Not recommended for more than one to two hours of content Inconsistent Quality: Quality is limited by the expertise and presentation skills of SME Limited interactivity: This media is usually used with a short turnaround when a presentation already exists. Minimal instructional design input and variable presenter skills can impact the quality of the presentation.

Use When
Lead time: between one and four weeks Two hours or less: topic can be presented in less than two hours Existing presentation: There is an existing presentation or SME is developing presentation Geographically dispersed audience Cost: Funding is limited Audio: having the student listen and/or interact is valuable.

Webcourse: Web-based training course incorporating complex interactions e.g. multiple choice, drag/drop, matching, differentiating and applying concepts, detailed animation, and audio (optional). Designed to engage students and stimulate higher order thinking.
One time Expenses $40,000+/hour course Delivery expenses Notes Additional costs may be incurred for licensing fees, materials and administration. Does not include time away from job or missed opportunities.

Benefits
Anytime/Anywhere: students can access content anytime, anywhere Emulates real-life: Interactive design provides for real-life application of educational principles Engaging: Level of interactivity requires that the student be fully engaged in the training process

Drawbacks
Extended content limitation: Not recommended for more than three to four hours of training Limited opportunity for real time, live feedback: Student questions must be directed via email with a

Use When
Lead time: greater than six weeks Topic can be presented in less than four hours (can be modularized if necessary) Audience is geographically dispersed Behavioral Objective: A change i b h i i d l Page 2 of 5

Evaluation: Testing and tracking of student achievement is provided Content-specific feedback: Test provides feedback to student regarding the material which should be reviewed Student controlled sequencing: Student determines where to focus time and attention Design based on behavioral, work-related objectives Easy updates: Relatively easy to make content updates

wait time for response. No observation to detect issues:: Navigation or usability issues are not immediately evident Connectivity: Requires network connectivity or access to computer for downloaded course materials Bandwidth limitations: Somewhat limited use of audio and video due to bandwidth issues

in behavior is expected as a result of the training.

Web-based Tool Training: Tool simulation allows students to work with the actual interface in a nonthreatening environment. Screen captures are taken of the tool and functionality is simulated through a series of identified tasks. Simulation-based assessments may be included to help the student gauge their progress. Audio is optional.
One time Expenses $15,000-20,000/hour course Delivery expenses Notes Additional costs may be incurred for licensing fees, materials and administration. Does not include time away from job or missed opportunities.

Benefits
Anytime, anywhere: Students can access content anytime, anywhere Tool simulation: Training simulates use of the tool while providing instruction- Use of the tool can be incorporated into realistic scenarios

Drawbacks
Task analysis required: specific tasks must be identified in detail Accessibility to the tool: must have access to the tool to create the training

Use When
Lead time: is at least four weeks Teaching use of a tool or software application Available/Stable: Access to the tool is available to the development team and the tool is somewhat stable.

Web-based Sales Scenario: Students follow the steps of an actual sales call. Key decisions are made which impact the success of the potential sale.
One time Expenses $2,500+/30 minute course Delivery expenses Notes Additional costs may be incurred for licensing fees, materials and administration. Does not include time away from job or missed opportunities.

Benefits
Emulates real scenario: provides a realistic sales situation for the student to practice. Consistent instructional feedback: is not dependent on quality of the instructor. Safe environment: student are given the opportunity to learn from mistakes Confidence builder/ reduces failure in the field: improves students comfort level on actual customer calls. Reduces dependence on colleagues: students can retake and reference material as much as needed.

Drawbacks
SME commitment: requires significant SME commitment. may be difficult to acquire detailed scenario content from SMEs, Potential for extended development time due to above drawbacks

Use When
Specific Audience: Your audience is sales Complexity: offer or product is complex Specific approach required: a specific sales approach or process is required or desired. Student has prerequisite knowledge: Base knowledge of the offer or product is assumed.

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Mentoring: Custom program is designed based on measurable business objectives. Mentors and Protgs agree upon a set of milestones. These are tracked via an online mentoring tool. A detailed evaluation of the program is conducted to record return on investment.
(Pricing is dependent upon requirements and scope. Note: Significant commitment of resource is required for facilitation.)

Benefits
Reduced turnover: companies that have committed to mentoring for two years or longer have reduced turn-over by 43% Effective meeting higher learning objectives: most effective method of training at the application, analysis, synthesis, and evaluation levels of learning Both participants benefit: Mentor and mentee both benefit from the experience. Improved evaluation: results are more easily measured On the job experience: provides real world , on the job training that is closely observed. Creates/retain high performers: Helps retain a diverse pool of high performers

Drawbacks
Commitment: High level of management commitment on the part of mentors and mentees, finding mentors to participate can be difficult. Administration: managing the program is complex and time consuming.

Use When
Audience: less than 500 Need to be up to speed: New to title employees need to be trained quickly Must facilitate transition to new assignments On the job experience is required Promoting teamwork: facilitating teamwork, interorganizational networking and company loyalty. Bridging the gap between instructor-led/web-based learning and on the job reality

*TREATMENT AND CONTENT STATUS are two major factors that effect delivery time. The higher the complexity of the treatment, the more development time required. The more research, organization, and design required to organize the content, the more development time required. Treatment Levels Level 1: Information Based Media (i.e. virtual instructor, webcast) Level 2: Moderately complex courseware that includes some original graphics, audio, no animation, and no video. (i.e. webcourse) Level 3: Interactive educational media, refers to higher-end training that includes audio, video, graphics, and animation or some combination (i.e. web-based tools training) Level 4: Specialized interactive courseware, simulations, highly interactive (i.e. sales scenarios) Content Levels A= Production: course manager provides all content, instructional design & storyboards B= Redesign and Production: classroom content already exists, content needs instructional design, development and production C= Design and Production: raw content exists, we need to do instructional design, development and production D= Research, Design and Production: content for training does not exist, we must engage SMEs, do research, design and production.

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Training Costs per student

Delivery Method Instructor Led (1-day course) Cost $/Student Total cost $/Student Total cost $/Student Total cost $/Student Total cost $/Student Total cost $/Student Total cost 50 Students $555 $27,750 $102i $5,100 $60 $3,000 $800 $40,000 $400 $20,000 $50 $2,500 100 Students $440 $44,000 $67 $6,700 $30 $3,000 $400 $40,000 $200 $20,000 $25 $2,500 500 Students $348 $174,000 $39 $19,500 $6 $3,000 $80 $40,000 $40 $20,000 $5 $2,500 1000 Students $336.50 $336,500 $35.50 $35,500 $3 $1,000 $40 $40,000 $20 $20,000 $2.50 $2,500

Virtual Instructor (Note: Should not schedule more than 20-25/session) Webcast (Based on $3,000 webcast)

Webcourse

Web-based Tool Training (Based on $20,000)

Web-based Sales Scenario (Note: Status of content impacts cost)

NOTE: 1st 25 students $172/student; $4300 total cost

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