Receive A Presentation On The Waste Management Resident Survey 10-08-13 PDF

CITY OF CARMEL-BY-THE-SEA Council Report October 8, 2013
To :
From: Submitted by: Subject:
Honorable Mayor and Members of the City Council Jason Stilwell, City Administrator Sharon Friedrichsen, Public Services Director Receive a presentation on the Waste Management Resident Survey
Recommendation(s): Receive a presentation on the results of the Waste Management
Resident Survey
Executive Summary: The City and Waste Management collaborated in conducting a resident
survey to assess customer satisfaction with current trash and recycling services, determine interest in future services and gather input on other related issues and services. The survey was mailed to 1,500 residents and 342 responses were received during June 2013 (23% response rate}. The purpose of this item is to provide Council with a presentation regarding the survey results. Information pertaining to resident use of existing services and interest in new services may assist Council in formulating options as it consi ders the waste franchi se agreement later this year.
Analysis/Discussion: Twenty-three questions were developed by City staff and Waste
Management on the following categories: Use and satisfaction with current Waste Management services, including awareness and use of the backyard service Attendance and interest on community education programs (recycling, food scraps and composting} Interest in new solid waste collection services Beach cleanliness and city services City trash and recycling containers
The results of the survey and the comments received are attached for reference . Overall, highlights of the results include: 64% of respondents were very aware of the backyard service and 35% of respondents always used this service
52
Waste Management Resident Survey Staff Report October 8, 2013 Page2

Overall residents were satisfied with current Waste Management services (reliability, courteousness, quality services) 20% of respondents were interested in adding residential battery collection as a new service; food scrap residential program 68% of respondents would like recycling including with citywide trash cans 26% of respondents would like to see beach clean-up enhanced; with 21% responding that addressing animal waste left on the beach would enhance beach cleanliness
Fiscal Impact:
30% were interested in electronic
waste collection as a new service; and 10% were interested in
The cost of mailing the survey and analyzing the results was borne by Waste Management. The information contained within the survey may be used by the City for other operational decisions related to the franchise agreement and city services that have fiscal impacts.
Budgeted (yes/no)
Funding Source( general fund, grant, state)
N/A
Previous Council Action/Decision History:
N/A
The City Council authorized the survey to be completed during its April 2 2013 meeting.
Attachment:
(1) Summary of Survey Responses and Survey Questions (2) Comments received to Survey Questions
Reviewed by:
City Adm inistrator Asst. City Admin. Public Safety Dir City Engineer
4Ji(
0 0 0
City Attorney Dir of CPB Library Dir
~
0 0
Administrative Services Dir of Public Svcs Other
!Kl
0
53
Waste Management and City of Carmel-by-the-Sea Survey Results
SURVEY RESULTS= 342 returned surveys.

Ql. As you may be aware, WM currently provides a variety of services to residents as listed below.
Which of these services do you currently use? Tra sh Pickup at home (offered one day a week) 341 (99%) Recycling Pickup at home (offered one day a week) 338 (99%) Green/Yard Waste Pickup at home (offered one day a week) 324 (95%) Pick up of bulky items at home (offered quarterly) 143(42%) Pick up of bulky items (per request) 19 (6%) Com posting Bins (offered on request)Pick up of used motor oil (offered one day a week) 6 (2%) Pickup of Holiday tree (offered two weeks a year) 69 (20%) Electronic waste collection (one time a year) 31 (9%) Other 0 Use of trash cans and port-a-lets at City-sponsored special events 43 (13%) Use of trash cans in public spaces (circle all that apply) : 140 Responses Beach, 129 (92%) Sunset Center 65 (46%) Parks, 97 (69%) Forest Theatre, 40 (29%} Bus Stops, 39 (28%) Commercial district, 106 (76%)
* Please see attachment A for additional comments Q2 . Are you aware that your se rvice includes weekly "back-yard" collection, in which drivers will roll your trash, recycling and yard waste carts from your property (behind your gate, fence, etc.) to the truck and return the carts to your property once the carts are emptied? (342 responses) Very 220 ( 64%) Somewhat 64 ( 19%) Not at All 54 ( 16%} No Answer 4 (<1%)
*See attachment B for comments Q3 . How often do you use the "back-yard" collection service? (342 responses) Always 120 (35%) Sometimes 35 (10%) Hardly ever 44 (13%) Neve r 132 (39%) No Answer 11(3 %}
* Please see attachment C for additional comments
54
04. What would make you use the back yard service more often? No answer; 164 (48%)
*See attachment D for comments
OS. Waste Management also provides trash pickup twice a day (before 11 am and between 1:30-3:30) at
the beach and the Scenic Road Walkway, at parks and throughout the commercial d istrict. What suggestions do you have for this service (frequency of pickup, timing of pickup, locations of cans, ease of use, etc)? No Answer; 230/342 (67%)
*See attachment E for comments 06. On the attached scorecard developed by the City of Carmel-by-the-Sea and Waste Management to assess se rvices, are there any items that you feel should be discontinued or any items that should be added? No Answer; 250/342 (73%)
*See attachment F for comments 07. Have you attended any community education programs provided by Waste Management on recycling, food scrap com posting or both? (Please select) If no, please list the reason(s) why you d id not attend? Yes, recycling; 29 (8%)
Yes, food scrap composting; 16 (5%) Yes, both; 2 (.5%)

No; 277 (81%)
No Answer 18 (5%)
*Please see attachment G for comments 08. If you attended a community education program, how useful was it to you? (Please se lect) Very Useful 36 (11%) Could Us~ More Information 19 (6%) Not Very Useful17 (5%) No Answer 270 (79%)
*Please see attachment H for comments
55
Q9 . Would you be interested in attending a community education program? If yes, what topic interests you? Yes 84 (25%) No 198 (56%) No Answer 60 (18%)
*Please see attachment I for comments Q10. Do you agree or disagree that Waste Management is reliable and does a good job of picking up trash, recycling and yard waste on the scheduled days? (Please select) 342 responses Agree 340 (99%) Disagree 2 (1%)
*Please see attachment J for comments Q11. Do you agree or disagree that the employees of Waste Management who provide collection services to your area are generally polite and courteous? (Please select) 342 responses Agree 339 (99%} Disagree 3 (1%)
*Please see attachment K for comments Q12 . How would you rate the quality of the trash, recycling and yard waste collection and hauling services that are provided to you by Waste Management? (Please select) 342 responses Excellent 266 (78%} Good 65 (19%) Fair 5 (1.5%) Poor 1 (.29%) No Answer 5 (1.5%)
*Please see Attachment L for comments Q13. In years past, how would you have rated the quality of the trash, recycling and yard waste collection and hauling services that are provided to you by Waste Management? (Please select) 342 responses. Excellent 212 (62%) Good 99 (29%} Fair 12 (3.5%} Poor 1 (.29%) No Answer 18 (5.3%}
*Please see attachment M for comments
56
Q14. How would you rate the quality of the Waste Management call center in responding to your call in terms of waiting time, courteousness and knowledge of service products? (Please select) Excellent 130 {38%) Good 56 (16%) Fair 7 (2%) Poor 9 {3%) Have not used 140 {41%)
* Please see Attachment N for comments Q15. What ideas do you have to better Waste Management service? *P lease see attachment 0 for comments Q16. Would you be interested in the following services, even if it included a slight increase on your bill? (Please select) *552 multiple responses Residential battery collection 113 (20%) Residential household hazardous waste collection (examples) 167 {30%) Residential electronic waste collection 109 (20%) Food scraps and food soiled paper 55 (10%) No Answer 108 (20%)
*Please see Attachment P for comments. Q17. Currently there are two Waste Management Trash and Recycle Solar Compactors powered by Big Belly at the beach . Would you like to see more of these compactors tackle waste, encourage recycling, save fuel and red uce the carbon footp rint?( Please se lect) Yes 181 {53%) No 76 (22%) No Answer 85 (25%)
*Please see attachment Q for comments Q18. If yes, where would you like to see these compactors? (Please list) No Answer 272 {80%) * Please see attachment R for comments
57
Q19. Do you think that it is important that garbage cans located city-wide include recycling? (Please select) Yes 231 (68%) No 71 (21%) No Answer 48 (14%)
*Please see attachmentS for comments Q20. What features would you like to see on new citywide cans? (Please list) No Answer: 256 (75%)
*Please see attachment T for comments. Q21. Which ONE public service would like to see provided or enhanced? (Please select one) Tree Watering 35 (10%) Public restroom cleaning 68 (20%) Street Sweeping 59 (17%) Sidewalk and Trash Can Cleaning 64 (19%) Beach Clean-up (pickup of litter and other debris) 89 (26%) Other (please specifY): 9 (3%) None 18 (5%)
*Please see attachment U for comments. 022. Which ONE issue would like to see addressed to enhance beach cleanliness? (Please select) *492 total responses (some respondents picked multiple selections) Cigarette butts left on the beach 73 (15%) Charcoal left on the beach 71 (14%) Mutt Mitts left on the beach 70 (14%) Litter left on the beach 87 (18%} Animal waste left on the beach 101 (21%) Seaweed and other natural debris left on the beach 17 (3%)
*Please see attachment V for comments 023 . Waste Management is not just a service provider, the company is committed to the partnership it has with the City of Carmel- by-the-Sea. Are there any other public services projects that you would like to see us invest in? (Please list) *Please see attachment W for comments.
58
Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS
ATIACHMENTA
Qt. As you may be aware, WM currently provides a variety of services to residents as listed below. Which of these services do you currently use?
Need them at the post office and parking lot. Better to have cans handy Use all street cans for doggie bags. Need a couple more between 81h & Hope they get good pay--- they work so hard ! ! We appreciate clean up days very much . Was not aware we could call and get a bulky item pick up. Pick up of used furniture, wou ld like service Used motor oil pickup Dog pickup bags Is e-waste pickup at home? I have taken things to parking lot by police station.
gth
on San Carlos
59
ATIACHMENTB
Q2. Are you aware that your service includes weekly "back-yard" collection, in which drivers will roll your trash, recycling and yard waste carts from your property {behind your gate, fence, etc.) to the truck and return the carts to your property once the carts are emptied?
I appreciate that when I'm late or forget to put the trash out, but I feel bad if they did because we have a few "stairs" to get inside, but I really appreciate. Thought they had to be moved outside by the street Sometimes drivers do not place trash cans back in place but leave them in full view of street, but better lately. Not being done on Monte Verde Street. Just learned from CRA I usually place near the street myself.
It's great for old folks!
I appreciate this! They don' t return it to the site. Your service has only been collecting garbage and recycling carts, not the yard waste. I live at the bottom of a long drive and have been told I have to bring my recycle and yardwaste up to the top of the drive because trucks can't fit on driveway. This sounds great, we will try it. Yes, but it doesn't happen. Thank yo u! I didn't know they were supposed to do this but t hey always do! So nice! This is not consistent. The trash and re cycling men always do the service, but not the yard waste guy. Garbage driver always does, recycle driver occasionally does. Carts are placed in driveway by me but are not always placed back behind the fence enclosure- I would appreciate if this was done each week. Yes, but with all they do, I put them out front and put them away after they have picked up. Many thanks! I place the 3 cans on the curb myself. I used back yard collection for many years. Then changed location fo carts into the garage, now placed in front of garage door. That would be great. I put cans out but if I forget they always get them. I have not found the service consistent so I move cans out to street. The drivers usually do not return can to property, but rather leave on street and I must ask neighbor to check and return it for me. Not enough being done to keep residents from putting their cans out on the street . I love this service!
60

We roll out recycling and let you take regular because of raccoons. They do a nice job of this and makes a big difference in keeping our narrow street clean . Just started using this service after 20 years, it is not a well known service. My carts are in two different places, and felt it was too much to ask of the drivers. Ok, we'll start using this service . I love this service I usually take the cans to my driveway. I take it to the street, the drivers already work hard enough as it is . On the street is fine with me. Do not always put cans away, sometimes block driveway with them Thank you we appreciate it. We love this service, the men are careful and prompt. This is SO great as th e trash area is set back. Return to original location? Don't use, if not at curb no pickup . I forget once in a while . Only the trash pickup is done this way. Recycle and Yardwaste? WE put out the cans . Problem is that it is not checked. Not necessary I w ish th ere was a notice especially to second home people not to leave their cans at the curb. I really like this service! Aware, but since we have 28 step to back yard, we keep our cans in the garage. Never happens, trash cans left in driveway (never returned to original location). It's a most helpful gift. Great service. Our bins are pretty close to the curb, but still a nice service to have available. Trash and Recycling cans are returned . Rarely are the yard waste cans returned behind the gate. How does one start this service? I've heard that we pay for this service in Carmel, is that true? I place things in front offence. Do not want men behind fence . Yes, I am aware that they are suppose to do it, but they always leave the green waste can out which is an advertisement that no one is home if I cannot put it away. I have an 80 foot carmel stone walk way from street to carts. The guys "roll" and drag the cartsbreaking the carmel stones all the way. Recycle person leaves it half up the drive. Yard waste person- Yes, returns it every time . Trash person, yes- returns it every time. Thought I had to roll bin out to street A(as obviously all my neighbors do) then haul it back. Seems like a service that most people don't or wont use. Older people can't always drag them out to the sidewalk I don't feel this is something that drivers should be expected to do. I' m afraid it won't really happen I thought I had to roll my carts out to the street but one day I forgot and the men got the cart and put it back. Thought he was just being nice!
61

I love this service! Informed by neighbor, never received this info from Waste Management. We recently noticed that, it's great! Not necessary Was impressed when we moved to Carmel to find this the case . I think it adds to the charm of our city culture. We are not sure how this works. Very confusing. Will they pick up all or just trash? Why? Wouldn't it be easier for you and cheaper for me if I took the carts out to the street? This is very necessary. Thank you! Wonderful Service Aware, but If I don't leave gate wide open they wont pick up and I have to chase them down Problem : Am disabled/old/cannot pickup huge garden bags to put into green cart after gardeners come every 2 months for cleanup-It is a major problem for a single person who does not have garden service weekly. Usually there are 10 big plastic bags after periodic cleanup. Don't know what to do. I drag mine out. But would love them to get it. Very well done and helpful I noticed they did this at my neighbors, but how do I notify the collector? Nice! Ours is contained in a wooden shed close to the street along the driveway That wou ld be very nice. I didn't know it was availa ble. These guys are busy enough and shouldn't have to do this. They are so nice about it! Recycling and Yard Wa ste will just leave my carts out in the yard and not behind my gate. Excellent Service They have never done it for us Wish more residents would use backyard service I always put my carts at the front of my driveway by the street Very nice if I cant put them out Hard to break habits- most all neighbors roll to curb That would be helpful. Just had hip surgery I place units curbside and WM always return empties behind my gated fen ce. Do not want anyone coming onto Property. Some drivers don't like doing this so I put mine on the street. I think it's a good service for absentee owners or weekend residents. Since gates are kept locked, carts are put out I really like this service We always put out the bins, and collectors put them back. On occasion, we have forgotten and the bins were sometimes emptied . Bins are not very easily accessible.
62

I am capable, but this would be great while I'm away. We roll it out ourselves to reduce the pickup labor and time Excellent especially with our steep driveway. To top off of driveway that is about 20 feet from the street and about 10 feet higher elevation from street. Excellent Service for elderly Yard waste is often skipped unless can is on the street Never seen neighbors use this and we have not done it yet Wonderful-! did not know I have an enclosure for my cans in my driveway- clearly visible Excellent Service This implies the service is included in the cost. I was told I would have to take the bins to the curb and out them away. Once in a while the drivers bring the carts back to where they belong. I cant get out of a 40 year habit of rolling them out to the street
63
ATIACHMENTC
Q3. How often do you use the "back-yard" collection service?
Use the wet trash collection did not know the other was available . We always set out our cans but the men often put them back in our driveway, they don't put them fully back in place. For garbage only. If I don't roll to street it will not be picked up. Trash only. The others leave the cans out and do not backyard collect. My pick up bins don't have to be on the street but neither do the guys have to go through a gate. Would like it always. They return carts to their storage area . Did not know about it. They have destroyed the stones. We now carry 3 carts down and up the pathway. 2 out of 3 pick up people every time. Never- Bins are kept out front We put our cans out in front. Often, now that I know about it. Once a month on Garden Day Due to space concerns, and the dog, we leave our containers in an area adjacent to driveway. Electronic Waste Pick Up My garbage is emptied while I'm away- not recycle or yard waste Would use it every week if I could be assured that all would be picked up from my side yard Let them do it I will ask the driver People should put containers out at the end of their driveways! Tra sh pick up only
64
ATIACHMENT D
Q4. What would make you use the back yard service more often?
I don't mind putting my recycle and greenwaste carts on sidewalk. They do pickup my trash pickup at end of driveway(trash is usually 10%fu ll at most) recycle/GW is are usually full. If I could make my wife believe it. Nothing When I'm older. Only when unable to put ca ns out myself. Feeling safe to unlock gate to cans. Too much crime in the area . Would have to change the location of the carts, which can't happen! Nothing. If I am away. I think it is a waste of your time. If I was lucky enough to go away @ Convenience. Consistency, have yard waste guys do it too. I keep my trash etc carts in my closed garage so have to wheel them out to my driveway. Nothing in the backyard . When need arises. Sex . Not practical Please pick up the yard waste carts, along with the trash and recycling carts. Not sure If I become disabled or was going to be out of town. Garbage man knows where our bin is, recycle guy does not. If we didn't blockade the trash can area with our vehicles! I recently sta rted using the back yard service collection because it is becoming difficult for me to move the heavy cans. I use it all the time. I want my neighbors to start using it. We have people who pull their cans out days in advance, wating for pick up. There needs to be a "carrot and Stick" approach to this problem .
Larger families I have a very small back yard. Very seldom, do I cut back bushes and my gardener usually takes it away. Nothing. All cans are beh ind locked doors or gates. We prefer to take our bins out ourselves. Not needed at my property. Old age. Nothing.
65

If I was out of town> I try to make it easier for the guys. Currently I roll my recycling bin and yard waste out to the curb. Nothing as long as I am able to move the carts myself. That I can use it. I didn't know they would open the gate. Close gate on way out. If I was incapable of moving the waste carts to the street. You guys work too hard. We could all bring containers to the street side ourselves. Knowing about it Trash cans are stored near the street already. If they actually did it. 25 years ago they did it. If the recyclers would be willing to walk all the way down our driveway to take it to their truck. I don't expect this to occur and will continue rolling them up to the drive for collection until age prevents me from doing so. Ok, once a week as is. My cans are only 20 feet from the street, I can do this myself. Not much . The narrow lots and large collection bins don't work. No room to store them between houses. Just don't dig this service. A change in health circumstance. We would like to but have a narrow passageway now with delicate flowers. In the winter time we use it though. I would love to leave cans in yard. If they are emptied regularly I will leave them in yard. I think that is the best service. We have a set place for containers in front of the house I maximize the use now. I need to notify the drivers of my wishes. The green waste can is never put away. The collection drivers are often rude and not helpful. Very aggressive when driving down the Carmel streets. When I have the carts on the street, they are usually picked up. Well, if the men knew where our cans lived during the week we'd be happy to have them do the moving for us every week. If I was traveling away from home or if I was ill. No reason to use it, I can do my own cans. We wouldn't need it more often as we have a small yard. Well now I know about it so more often. Like monthly from 3/1-9/30. Storage of trash barrals is not easly accesable by collectors Now that I know about it I use it. A note on cans would help inform residents. Leave my container on side of house. Not practical given access. Perfect as is.
66

If I could depend on the service. Cans left on street is not good if I am out of town on pick up day. If we out of town or absent on garbage day or too infirm to put it out . I would like one cart (yard waste) picked up as it can be heavy at times. We'll do it! If I was confident you would pick them up from my yard . Nothing It helps us when we are away. Our cans are in the garage, so this doesn't apply. Don't use it. I'll roll out the carts when I want them emptied . Knowing about it would make me use it. Special needs. Nothing. Our trash cans are stored so that one has to through our garden to access them. We do not want WM drivers to have to navigate their way thile avoiding trampling flowers and plants. It is not a problem for us to take charge of the cans on our property . Need details of the service. Recycle and yard waste cans not conveniently located. We must put them at curb. Would like to have them returned to side yard under deck. If it was required by city of Carmel. Compliance- cans are left behind the gate. If the men would perform this service. If I don't roll my trash to the street, it is not picked up. Full cans are ignored. The gardener takes my backyard can . If I had a back yard! Two of my cans have no place to store them other than my driveway. A flat lot! And a place to hide the ca ns. Would use it if I had a gate, fence, etc. Its just as easy for me to bring it to the curb. If they actually did it. If they returned the yard waste can too. Otherwise as I travel a lot, the can sits outside the gate for days and days. Nothing All 3 containers are behind a small enclosure in front of the house ... wish they would remember to
put~
cans away.
I would never want back yard se rvice because my dog is there . I have requested many times that your personnel do not go into my backyard . They have honored my request in recent months. Thank you!
More care from workers (rolling ca rts to backyard service) Same as yard waste? If not, what is back yard service? Please explain. If I had a larger lot, no dog and I was disabled. Only if I was disabled.
67

Only when I'm not home How can we request this service? If I were incapacitated in some way that made it impossible for me to take my garbage out to the street and I couldn't find a willing neighbor to help me . Disability Nothing- Gates are old- Don't want the collector responsible If my backyard was more accessible (access is up steps and around side of house) We have dogs, we wont be using this service. Once a week is all we need Drivers never check back yard Please bring carts to the original place. Not necessary- only recycle is picked up in back yard. You' re t elling me you prefer to do it that way. But given a choice I would prefer to continue putting containers outside the fence. Is there an additional charge for this service? It should be clearly stated by WM in mailings or calls I just learn ed about it. We have a dog so we might not use it too often. Don't use because we have dogs in fence. If we needed it..... Need to be sure pick up would take place and cans returned to proper location for storage. Cans left out when we' re away are a security concern. This is a BIG issue. Allow pickup for 45 gallon plastic bags in lieu of a trash can I don't see the need for it. Does it include green/yard waste containers? Maybe now that I know Please tell them they actually need to come into the backyard, not just do that for old customers. I'm new and they tried to get me to take my trash/recycle to the street! We just use it when we really forget that pickup is the next day The waste carts are kept in the front garage. The waste carts are w heeled straight out to the curb evening before pick up day, hence backyard service is not necessary. It' s more difficult for us to try and house the trash cans in the back Not needed Would like to make use of it all the time if service were regular If they secured/locked the gate when finished. Not needed Our cans are in the front but we do appreciate our cans returned to where we keep them My yard waste is kept just inside of my gate. Does it cost more for this service? Nothiing-Not physically necessary We do not have a backyard, so not applicable The backyard service is already doing a good job.
10
68

I guess if I knew for sure they would do it. After we built our garage they were in a different spot so we didn' t know if they would get them. When we have forgotten to put them out the green waste doesn't get picked up. I didn't know I have this service Enough as it is now Nothing-They are too large to put in the back Not applicable as we always use this service Nothing Old Age If the trash collectors would perform it Nothing- big fence and dogs= not a good idea Doesn't it cost more? Once a month is fine, small yard, gardener once I use it once per month, but it is available weekly. No I wouldn't- I don't like the garbage men to have to do that I do not want backyard service I'm not convinced your drivers have bought into this idea. I think backyard service is great for people that cant physically roll out their carts but shou ld be optional for others. I'd have to be certain it would actually happen if I stopped curbing myself. Now I will. I will not put my garbage, recycle, and green bins behind the fence, but I will put them at the side of the house where they cannot be seen from the street. Hopefully the collectors will return them to the side ofthe house. Thanks! 2 NE Junipero Stat 10th Ave, Carmel. Having a backyard Please put in front of gate Our bins are behind a lattice in front of the house Having a better location to keep the bins-but that is on our property and not something easily solved as we have little room to work with . I would love to use it but my trash cans don't fit down the side of my house. Kept in front because space is too narrow This is very nice 1/week is plenty for us seniors. So very convenient. If I could let you know when I need this service. I do wish my neighbors would pull in their cans and not leave them on the street for days. If drivers would roll off containers off the pathway to our house Easier to put it out in the morning, dog in yard. We observe through Xmas direct to employee donation. If I was confident that my trash would be picked up and not left due to not be ing taken out to curb
11
69

Made more aware of its use to me A larger driveway so they can get past the car Me getting out and working on it. I am 76 and still work 4 hours a day. My husband passed 1/19/13, so my daughter and grandson help me on large objects. I live alone-not needed. Not much trash or recycling We use it weekly-thank you for offering this. If it was a freely performed service by drivers I will now use occasionally Reminding my wife to remind me!
12
70
ATIACHMENT E
QS. Waste Management also provides trash pickup twice a day (before 11 am and between 1:30-3:30) at the beach and the Scenic Road Walkway, at parks and throughout the commercial district. What suggestions do you have for this service (frequency of pickup, timing of pickup, locations of cans, ease of use, etc)?
need to replace the cans or have them recycled or cleaned. Don't use service, so can't offer suggestions. Consider increasing frequency for specific holidays i.e . July 4 and summer weekends when visitor influx is greatest. Not sure about timing but maybe day after holidays earlier. Good service. I think they do an outstanding job now! None None Usually good at the beach and walkway- maybe extra pickup on busy holiday weekends. Looks good. Wish you had more cans at upper forest hill park. There are only two in the tennis courts and I have a dog! Keep up the good work. Soundsgood! No opinion. No comments. I see beach garbage cans overflowing badly. Sometimes on summer weekends or during public events. Seems ok as is. No comment None None Additiona l pickups during weekend, especially summer and holidays. Its ok now. None I think its good as is. 2x on weekends, lx on weekdays. No complaints, occasionally we will see overflow of cans on weekend . Depending on the amount, would lx day do the job at 2pm? To me it seems to be adequate! Already great to me Additional cans on holidays and weekends during the summer Please put more recycling bins at beach! There is some overflow on big weekends if you walk early. This is just fine the way it is. Seems to be working great. Between 3 and 4 in the afternoon please.
13
71

I walk the walkway everyday and have never seen 2 pickups per day. I'm surprised to hear it is once everyday. More frequent on major holidays w here beach is used -4th of July and Labor day I didn't realize- very impressive. A trash can at the pebble beach stairs. Twice per day is perfect More pickups on weekends and holidays. The cans are usually overflowing on Scenic and 13th. Universal colors on bins, blue for recycle, black for trash and charcoal pickup too. Everything ok. None, I'm 93 None, all very good . None None- good job Not enough cans, sometimes hard to locate. Not maintaining the schedule so cans too full . We love it. None Some weekends it overflows; tough problem. Seems ok. Seldom do I see overflowing cans. None. Perhaps move frequent pickups on heavy use days. 3-day weekends, summer weekends, special events. Should be based on need; bright sun, lots of usage, more pickups. I think this is a good schedule . Weekends are sometimes ove rflowing. They are full on weekends and holidays. Need more trash receptacles or higher volume ones. Good Need special pickups weekends and special events, holidays. Larger cans or extras on holidays Great service, what a mess it would be if the service wasn't ava ilable . Bigger containers or earlier pickup Aren't cans supposed to be changed out every 6 months? Its hard to believe the beach cans are picked up twice a day considering the smell often emanating from them. If the can has a missing lid, people don't know what should be in there . Seems adequate Maybe more often in busy beach periods. Put more carts- front and back of sunset center Know when the trash needs to be picked up so it does not overflow. Excellent Service- No Suggestions None- Fine as is. Leave trash ca n at the most accessible can to get to. I' m thinking at 81h & Scenic Good Service Very good Excellent Service I think th is is great!
14
72

The cans need to be above picnic areas @ 131h . Great as is. Some trash bins on the beach It's all great! Replace bins at Carmel beach more frequently. They are smelly and dirty. Good jobs on weekdays. Perhaps more often on weekends as it builds up. It seems that your existing plan works well as is Please avoid commute traffic hours They do a very good job Additional beach pickups on a very busy weekend Good Idea Weekend, Holidays, and Summer should be more frequent. And at the end of the day. Seems to work Ok at present No Carmel Beach- Monday Afternoons The City of Carmel needs more trash bins to adjust to the overwhelming amount Re sidents and tourists need to be more concientous. Seems waste on weekdays when there is not a lot of tourists but on weekends where this more tourists, twice is Ok. Just make sure you do it on Weekends None, good service. Not aware of this, heard no comp laints 2nd hom e owners need to be informed None Seems fine Please keep this service Its okay Continue pick ups I applaud WM personnel-not easy to maneuver in a small tourist town. They excel. Haven't seen any overflow cans. Your pickup seems to be working. Fine as is In summer, trash needs to be emptied at the end of the day-so much day light encourages visitors to linger. The labels of recycle and wa ste cans need to be more clear Can be really full on good weather weekends Seems to be working fine now Good Schedule Seems fine as is I never see trash piled up at these pickup loca tions- so keep up the great work! You do a good job Beach trash cans at front of ocean are overflowing after the weekend Maybe an earlier pickup in the heavy use business section
15
73
ATIACHMENTF
QG. On the attached scorecard developed by the City of Carmel-by-the-Sea and Waste Management to assess services, are there any items that you feel should be discontinued or any items that should be added?
I am not familiar with most items on scorecard. As a shop owner and homeowner in CBTS I take my shop recycles home every Tuesday and Thursday. I only use the re sidential services. No- do not discontinue backyard service EVER!! No I have no idea what "RO's" are. Please DO NOT have a food scrap program. When I lived in SF co llection areas smelled and attracted rats. Taxes paid per year, what does it pay for? Additional details and accounting. The scout house is unused, who generates trash there? No, seems like WM is doing a hell of a job. No Our Waste Management team is GREAT! No What is a RO? What is ATV? Sometimes I need more stuff taken, how can we make this happen more effectively? No no no Qu ieter trucks. Perhaps less pickup at beach during slow period, once a day? none None! None, all ok. I feel like the city is asking me to ratify your contract with them, that's the city council's job. No I didn't find a scorecard in my packet but the se rvice has been good. List is comprehensive, although I question the accuracy of "yes" to "pickup and reurn of residential carts to off street enclosures. None to my knowledge Excellent services maybe more e-waste Definitely more food scrap recovery and com posting. A second e-waste event would be helpful. This is a much more extended list of services that I was aware of. There should be recycling in commercial districts and all public parks and bus stops. No additional add/remove None, keep up the current program Need more mutt mitts and disposal points along paths, trails and residential areas. None. none No
16
74

No No change. no no No No Needs better public awareness- I do it! Add recycling cans next to trash cans Good No No No Backyard services for all commodities. For a long time I have wished for an annual pickup of hazardous waste such as paint, oil, lighbulbs, batteris and e-waste . I don't drive and have no way to go to the waste facility in Marina. #20, #19, #22, #27, #30- discontinue. I think all of these forms and questions are a total waste of time and money. Eliminate backyard pickup. Periodically clean trash container. Should add hazardous material pickup Add hazardous waste pickup. No Are these services provided to other peninsula cities and if not, why does Carmel get these special pickups at the beach, parks, etc? No Add additional E Waste pickup days Continue All Services Discontinue Big Bellies@ 13th, they take up valuable space and are not REALY USED!! Tons of trash overflowing waste management bins. I think they're all valuable . If it came down to cost, I'd be inclined to drop extra programs ;ole education and fundraisers before actual services. Unaware of service No More frequent E-Waste collection (and better PR for when/where will occur) Periodic collection of hazardous waste/old pharmaceuticals. Need help with trash garden big bags Dog waste at Post office. Educate residents how to get off lists. My trash cans in front are not always put back properly and block my driveway If you don't already provide this through your education programs, we suggest regular information provided about the damage done to the environment and other species from all kinds of human waste!! In your newsletters for instance. Very Thorough Yard Waste can be picked up every 2 weeks No
17
75

Not aware of any No Not for me Appears very complete No No Handicap I would love to but we are busy with children . If you made it child friendly- more people would come No No E-Waste Pickup Advertised No None No Food Scrap recovery for all households Possibly adding an extra pickup time for garbage receptacles when tourism is higher in carmel proper. Community and restaurant com posting Very comprehensive service-more than we realized . No No No No No No No No No Only If you get enough complaints
18
76
ATIACHMENTG
Q7. Have you attended any community education programs provided by Waste Management on recycling, food scrap composting or both? (Please select) If no, please list the reason(s) why you did not attend?
My child had a field trip to WM which was very nice. Don't know of any. No particular reason. Did not know about it. Yes, when my kids are in school I learn from TV. I've only lived here since April 2013 My age, I'm 96 I'm ok with my com posting etc. Didn't pay attention to any announcement of program . I would only be somewhat interested. Didn't know about them . I can read about these things in the newsletter. I'm too old. Time I don't want to be lectured about something unsafe and unhealthy. I don't want to see a food scrap program, it is very unhealthy. No, were not aware of these educational programs. Did not hear about it. Not aware when held. I travel a lot, not always available to attend . Didn' t know about where/when. Through our kids field trips. Didn't know there was such a program . No, not interested, already recycling and composting draws raccoons. I have no place on my property that provides room for th is activity and nowhere currently to use compost material. Too far away. Wasn't available at the time they were scheduled. No, I already recycle and compost. Great! Didn't know about them or didn't feel I needed to go . No need to. I know enough already. I already know how to compost and I'm 93 No, no notice on where and when, plus I'm taking care of a 99 year old man . I have attended com posting, but don't recall if it was WM . After recycling for over 20 years, the information you provide is sufficient. Unaware of them, also not sure what I would learn that is not online. Not aware of the program We have read WM material on these topics. No, we are elderly.
19
77

Time constraints. Not convenient. Too busy raising twin 7 year old girls. Never knew they had them. Time conflict. We recycle everything we can. No, we already know about it Up to now I have only been a part-time resident but plan on being full time . Confusing info on what can be recycled . I already recycle and I don't generate a lot of food scraps. I know what I need at this point. Not enough info in the newsletter. I have no intention of com posting. Did not know about them . Unaware, scheduling issues. I'm already doing as much as I can. I am a new resident of Carmel No, I've been recycling and com posting for 30 years. Health reasons, also not aware of time and locations. Yes, wanted to become a better recycler Did not know about them My issue is reducing pickups for people who don' t need them, and I told the Mayor about it! Not aware of them . Recycling is very easy now with single stream. Our worms are thriving! Never heard of it. No time . Put the info in a newsletter instead. I've tried but don't have enough green matter. Food waste just didni't break down fast enough, concerned about attracting raccoons etc. Don't know about them . Not needed I feel I'm very aware of recycling practices. Was not aware of dates and times. Timing and lack of awareness. Did not know about them. But I did watch a TV show about recycling that I believe was sponsored by WM. Well Presented. Not worth the time, we know about WM services. Old enough to know already Wonderful Presentation Really doesn't apply to me . Unaware I did not know about them Aware of recycling, etc. Did not know about them. Did not have time in schedule
20
78

No Time Not aware of dates offered I follow your written materials. Am also only a part time resident. I do want to check out your recycling But I will learn more about composting and recycle items. I didn't know they were available Did not see any programs offered in local area. I already know Excellent, very useful New to area . Have not had time to attend . I am interested in Composting. I did not know about them Didn't know about it But I love the materials mailed to me. Did not know there were community education programs. I am interested, schedule conflicts. Never heard of it Not aware of programs I would if I knew about it I was not aware of these programs, however if they were scheduled in the evenings I would probably be too tired to attend. Didn't know about them Already familiar with info on recycling. Housing circumstances not suitable for food scrap com posting. Too busy When available? Not aware We are aware and educated on these issues and practice both religiously . Didn't know about them Did not know theres such programs I work and was not aware of the programs Very complete and informative Did not know they were available . I read the newsletter and may have missed it. I recycle, compost etc Did not know about program Already aware of some programs Not informed, no interest. Ill health If I have questions, I call the office or ask "my guys". I pay attention to the rules of a city! Would like to compost if there's a small space system available I didn't know about it No, I travel a lot Where are they? New to area No need
21
79

Too busy trying to earn a living Not available at time of program . Work outside of the area Were not aware of the programs I've read the newspaper suggestion info
22
80
ATIACHMENT H
QS. If you attended a community education program, how useful was it to you?
Did not know programs were available Sounds good to me Yes, saw how recycling was done at WM site. I really like the newsletters. Solid waste processing & disposal visit to facility. I can help community better Something in the mail that describes what is recyclable. Read public notices Organize closer to home Havne't been. How and when are we informed of the programs? No, I' m 93 ld li ke to compost but there is no place, no room for the container.
23
81
ATIACHMENT I
Q9. Would you be interested in attending a community education program? If yes, what topic interests you?
Increased recycle program in business district. I know of many businesses that make no effort event after I talk to them . Topic: recycling, how to recycle properly. Door hangers what can be recycled/trash Not interested . What should be recycled. Time. recycling Food scrap composting. Post hcnages at Post Office or flyers and mail. Pickup items, send info in advance . Food scrap composting Worm farms. No, getting too old! Where does the trash go? What happens to our trash? All permissible items that can be recycled or not. Pub ed on what is truly recyclable. How would I be informed? Maybe, depends on when and where and the subject. Tours of the recycling facility. To what end? I don not need meetings to understand and appreciate service . Use written materials. Pet waste management on beach and paths. Recycling and composting. No, I'm 93 Food scrap composting I might if I knew what issues needed review. Recycling. composting How to get and use compost bins. Getting rid of HHW and how to recycle e-waste. Composting Food composting. Offer multiple opportunities at various times Compost and mulch We've been already, that' s good for now. I want to know more specifics on Batteries, light bulbs, dry paint cans. Yes! And they are so nice to all my neighbors. Recycling and Composting Recycling Composting and recycling light bulbs
24
82

Composting, how/what we can recycle better? Recycli ng Maybe I'm already pretty educated on the subject, but updated info probably worthwhile. Recycling process Topic: Waste Management Plastic recycling, E-Waste, Composting Food Composting How fast do mutt mitts decompose? No time Too busy Composting Composting Maybe blurbs as community service ads on TV or in newspaper. Lim ited time outside of work and family activities right now. ((No)) Recycling Worm Composting Recycling, Composting. Food Waste Recycling Recycling It is difficult for me because I am homebound . I no longer drive. Composting It's difficult to leave home, especially at night. Recycling Would watch a video Recyclable/non items. The damage done by non native invasive plants to our native eco-systems. Impacts of human generated waste on ocea ns and water and animals and birds etc. Both on water and land. Composting Composting No t ime I keep the informative flyer handy so I can reference and refresh on what is recyclable Food scrap composting Waste Management education in public and private schools Always! What happens to the recycle stuff Composting E-Waste Pickup Recycle I am hand icap Composting Composting recycl ing Tour of recycling plant What kind of compost wont attract moles? Food Composting Food com posting for community
25
83

Green waste and mul ch f rom recycling Tree Pra ctices
26
84
ATIACHMENT J
QlO. Do you agree or disagree that Waste Management is reliable and does a good job of picking up trash, recycling and yard waste on the scheduled days? Our guys rock!! My service is very good. Well done Great job always! Excellent service! Very Reliable! Partially agree They are great! Excellent, co urteous service! Not consistent VERY good job with excellent employees. Agree but cans should be returned to property out of street sight. Drivers on our route are ALWAYS reliable and friendly (n . Cassanova) A VERY good job Excellent service Good Job! Great! Always excellent The guys are terrific cons istently Actually excellent! Love our team, friendly, happy, all smi les and waves! Yes, However backyard service can't be relied on . Ridgewood Road/Carmel= my guys are FABULOUS and Cordial I think they do a remarkably good job and are very nice about it. Service and employees are excellent. But they should put the cans back. Agree- (WM Personnel) They are dependable and pleasant Strongly Agree Always and no nonsense as to who does what Except for killing my walkway (backyard service) Very Good Excellent! My people do a wonderful job! I especially appreciate the good service of my garbage men. We love our guys! Have been very consistent. Excellent job! Great job! My guys are great! Wont come to my yard unless I pull cans up and wont leave gate open- On Camino real and 2"d Yes!!
27
85

Very Good My guys do a great job! We love our guys!! Great job! Very efficiently performed by your crews Yard waste is least attentive to returning bin and going/out of their way to please Excellent service- always reliable Excellent and Neat Drivers are great Always do a great job! Very friendly! The emp loyees who provide service are great guys! Very polite and helpful service men Getting new service was a hassle Great Service Very great service Except yard waste doesn't always get picked up even when bin is full. Excellent, very nice guys. Very reliable. Drivers and workers work very hard and are courteous . Drivers are very personable! Excellent Yardwaste sometimes skipped Excellent service-great guys!
28
86
ATIACHMENT K
Qll Do you agree or disagree that the employees of Waste Management who provide collection
services to your area are generally polite and courteous?
Ve ry. However, couldn't we do something better like have $2 put in fund for Xmas instead of cards on cans? $2 per customer. Very polite. Very much! Yes!! Yes, very polite Very pleasant, they work fast. Your guys are the best! VERY polite and courteou s Always polite. Very courteous! Always friendly and polite. They are excellent! They are very friendly, helpful and polite . Very. Very polite and friendly. Absolutely! Always in good spirits!! They are all very polite and accommodating under all circumstances. I walk the dog early in Carmel when WM is picking up. The workers always say Good Morning to me. I never see them but assume they would be polite. Polite, courteous AND friendly. Haven't met one yet. What a hard working crew! Always speedy and friendly. We've had remodels done to our block and sometimes the trucks can't get by but they are very patient too. Definitely! Very nice guys- hard workers Very impressive crew. I put my trash can on street and collection guy almost always pulls it up to my yard. Extremely polite and co urteou s Fourstars!!! Very friendly and courteous. Agree, but drivers not always in position to speak. They are always very busy and do not want to delay or interrupt pick up se rvices. Trash collectors only are polite . Yard waste collectors are rude, never encountered recycling collectors. Absolutely very pleasant employees. Strongly agree. Always Disagree, a) it is speed over customer service. B) Somet imes especially in business district they don't pick up what fell in the street. C) They don' t pull truck to side but block whole street.
29
87

Very energetic. We are in a residential area. But the trucks are always here way before 8am . Also friendly and hard working. Very Nice Our collection guys are terrific! Both recycle and trash are the best!! They are great. I appreciate what they all do. Always! Very! Awesome men! Very cou rte ous, professional, and well groomed Agree- Very They are great! I never really see them Way Excellent!!! Very !! Never talked to anyone of them Very! They wave hello and smile Yes!! They are all very nice! Do not pick up spilled receptacles They are great! Very! Very Good Good guys! We love our guys!! Very! Absolutely The employees are great Very much so Very polite always Drivers are great Your guys on the street are awesome. Very nice people Always! Totally! Very polite Very agreeable Very polite Exceptional Yes, very courteous. Do not usually se e them, but they seem aware of traffic and do not block the road with the truck-a llows traffic to flow as needed. **Very cheerful! Yes! Excellent
30
88

Great guys!!!! Always greet me and say hello! Excellent They have always been friendly and helpful but the current group is especially so- fast and energetic
31
89
Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS ATIACHMENT L

Q12. How would you rate the quality of the trash, recycling and yard waste collection and hauling services that are provided to you by Waste Management?
Much better than it used to be. Used to have litter and property damage and the gate left open. Far more items could be recycled if it was more convenient, such as food waste, plastics, batteries, light bulbs and tubes. Bins are difficult to clean. Better lately Excellent, very excellent. Just moved to Carmel. Rarely do they miss. Would rate as excellent if bins were placed back behind fenced enclosure every week. It wasn't that long ago we were using the green colored boxes and "trying" to separate class, plastic, etc. The large bins are SO easy! Excellent, appreiciate the better signage on the WM cans for out many part time residents. Hope we can add batteries to our home collection . My cans are between the fence and the driveway. Sometimes they are replaced with the lid side on the fence side. Please return the bins so that the lid side is in front for access from the driveway. I've used the services for decades and always pleased. Too expensive for my waste! Sometimes when I have questions particularly it would be more convenient to have the larger green trash can instead of the smaller black one they replaced it with a few months ago. I've never had anything "hau led"; all other services are done we ll. Trash and Recycling= Excellent. Yard waste needs to be consistent with backyard pickup . Never ever had any problems with any of your crew No complaints When my backyard pickup is consistent then I will be happiest. My trash service is excellent, the guys always put my carts back into the house instead of leaving it by the curb. Which recycle and ya rd waste tend to do. Very reliable and consistent. Except a couple of times the bins weren't put back, but were left at top of driveway Several times our trash or yard waste was not picked up on schedu led days necessitating calls to call center Great guys and great service
32
90
ATIACHMENT M
Q13. In years past, how would you have rated the quality of the trash, recycling and yard waste collection and hauling services that are provided to you by Waste Management?
Excellent since 1973 ! New resident, wasn't here year prior n/a, we just moved here from north Carolina in Oct 2012 Better since they come down my driveway to get the cans. Don't always empty the recycle bin . You guys are much better at "sorting" than the ca reless public. New resid ent, not applicable. Good, only because I had to remind the collectors to not shortcut across my front door entry. Wish they would just take it when I forget to take it to the driveway. It was better when it was a private company. Outst anding. My poor rating is in for the last two years. Service has been excellent for 18 years. Rated fair because they kept coming into my backyard 16 years ago- not good . Have only been living in Carmel since 2011 . Great employees too! Only a customer for 2 X years. Don't know Hard to get started, but once started its ok. Recently moved here We need more emphasis on recycling downtown. I've lived in Carmel for 17 years-no complaints with WM Now additional services are provided, but service has always been good. I've lived in many places and I find WM the best of anywhere I lived . Only been here 3 years. Better than other communities.
33
91

ATTACHMENT N
Q14. How would you rate the quality of the Waste Management call center in responding to your call in terms of waiting time, courteousness and knowledge of service products?
Rarely call but satisfied when I do. Service is excellent on a regular basis but communications at customer service are poor. We could not get a response for emails or calls for 3+ business days. Always polite and helpful. Have not seen a need to call you. Good service, hard to get holiday service on web. Easy to order service. Haven't had to call in 24 years!! Always excellent when I have to call or inquire. Anytime they miss, the next day, service is delivered. Called on 5/13 call was taken in city commerce, employee didn't know where Carmel was located or that WM serves Carmel. Poor- It is not local and they don't understand our lack of street addresses. I was transferred to a call center in LA and then back up north somewhere the last time I called . Total waste of time. Thank you for having "live people" answer phone calls! Never had to use, thank you! Graciousness can be improved, listening can be imporved, carrying out action can be improved, very important. Staff must be certain they are speaking with the correct address and authorized person . My service was once terminated because a person gave the wrong address and there was no verifying mechanism by WM. Bad mistake, easy to make in Carmel with directiona l addresses. Sometimes my house is skipped . I call and get a rapid response. I pay annua lly and never receive a quarterly newsletter Periodic cleaning of trash containers. Gave good info, but didn't return call for several days. Call center, not local people in customer service or knowledge of Carmel by the Sea. Your phone operators are very capable and courteous Always helpful so far Delivered my garbage can to the wrong home Do not make any, on ly for price per year charge. While customer service reps were courteous, they didn't seem aware of backyard service in Carmel. Additionally, missed service mentioned occurred over several consecutive weeks and required calling after each incident. Always have had great service
34
92
ATIACHMENTO
QlS. What ideas do you have to better Waste Management service?
Add recycling to Carmel commercial district. None, seems pretty good as is. I would like smaller rubbish and recycle cans and leave large garden trash cans. More options for size of cans. None. Home compost Send electro nic or email about big pick up days. None, we think its great! Raise employment wages! Reduce pickups for singles and others who don' t need weekly service. Provide current list of acceptable recyclables . More advance notice on bulky item pick up days. Discounts for year paid in full Carmel clean up days are scheduled at holidays, New Years and 4 th of July. Reminders for January happen too late. Larger recycle carts be made available. More pub ed about recycling None. Hybrid trucks? None Trash can to be placed corner of San Antonio and Ocean Ave . Keep it up, already excellent You do a great job! Quieter trucks Add food scrap recovery/composting to yard waste cans. None! When in Carmel, please pull over to let the cars pass. Only send automated messages when trash schedule is changed . For example, holidays . Annual HHW pickup! Soften loud beeping when trucks back up. Not this. None None, great as is. None None that I can think of. Advertize E-waste event better More pickups at the beach on weekends . Put the employee in the shoes of customer- blocking streets, not picking up fallen scraps, not putting cans back. I think you are AMAZING! Call center employees need a geography lesson and better training. More written info in newsletters.
35
93

Once or twice a year paint/other chemicals pick up. Not interested None- You do a great job None None Make recycling items more clear Quarterly pick up on summer/winter solace and mid year equinox. (Much easier to remember when they are coming. Big help) There are very few full time residents in Carmel by the Sea West of San Carlos (known as the rectangle). Most home are only used intermittently, and the trash and recycle containers are way too big for ou r smal l yards, yard waste OK. No one needs a 64 gallon recycle cart for a couple. There should be a choice for smaller containers. Thanks- J. Davis- Monte Verde Street Make clear to customer and employees how services are to be rendered and inspect. Improve the routes you take so that you don' t have to come back to the ca rts on a dead end street Please clean bins (frequently) at Carmel Beach Recycle all organics through an anaerobic digester system and convert biogas to electricity to redu ce costs to clients from revenue derived. Consistency with them doing the service we paid for- backyard pickup Put my trash containers back in proper location More trash cans around town The ideas below will improve service greatly! Cant think of any changes. Definitely without exception each crew on each vehicle very efficient, courteous. Expand recyclabl e list to clothing, plastic bags, and Styrofoam To coordinate work with Carmel city WM pickup days with their street sweep program . Backyard Pickup Free Perhaps the city needs to get tough on negligent residents and tourists. Doing excellent job Able to dispose of larger items Better recycling in Commercial Areas DO NOT start a food scrap program. You are just fine! Mulch compost delivery School info program to get kids on board . Email for change pickup day due to Holiday. I got one once and it was helpful You are doing well We put all recycle items in one container-! would prefer to have 3 separate ones None necessa ry. Information flyers handed out every six months would help. Check out what Sunnyvale is doing.
36
94
ATIACHMENT P
Q16. Would you be interested in the following services, even if it included a slight increase on your bill?
Yes, as long as it doesn't increase my bill. The first three (battery/HHW and E-waste) might also be done with permanent collection trailers at Crossroads or Barnyard if that's cheaper. How often for all of these? Not interested in any. No, would not use enough to merit an increase on my bill. Batteries and HHW: once a year would work for me. I used it when we had it years ago. Would prefer these as pay per services, not included . There is a battery receptacle at city hall already. More info, more efficient recycle for food scraps Pick up volume would not justify price increase. I thought battery collection was already done? I compost some items myself bu can' t do bones, citrus and stinky items. No, there are already places where you can take the first three items (battery, HHW and Ewaste . None of these. None No I would only use these occasionally. None of these. Could be quarterly, that would be plenty. None, don't increase my bill. Manage these things elsewhere Not interested if it increases my bill. I recycle the first three myself and not often enough to have picked up. All of these None Not interested. We use all of our food scraps for our worm com posting. No way, keep rates low as possible. Not sure, I live alone so I don't have a lot of these items. Price should be added only on as needed or per pick up. I wouldn't try one size fits all. I have home compost, but would like others to benefit. Not interested in any Don' t mind taking these to an annual collection event. Bill is high enough already . On request. Is that possible now? No thank you to all the above It's a good ride out to the dump and that should work for all. Yes, good not to travel to last chance mercantile with half empty paint can s. No, we can use the MRWMD in Marina. Light bulbs!
37
95

Not if increases my bill. no E-waste and batteries every year collection event or upon request. It's already being done, with batteris and e-waste at convenient locations, but not hazardous waste. Maybe semi-annually? No, I can do all of these on my own. Batteries, I can hold those to dump all at once at out local sites. Food scraps- they make up the bulk of our "garbage". Just like at Costco, it would keep all this degradable matter out of the landfill. I'd like to see it be bag-less just a sealable dump-able container. No No Food scraps and soiled paper to yardwaste cans no extra fee necessary. NO!!!! No, not at extra cost. Since I would have minimal use I can take it to Marina if needed. Notatall I would not want my monthly bill to increase. Would prefer paying whe n needed. Not interested if it means increase in bill. We drive items to Marina . Battery collection I can go to city hall. Don't food scraps go into the garbage? Whre does the yard waste go? Isn't it turned into soil or fertilizer? We use area or WM drop off for items. No increases please. NO! I would prefer not to pay for any extra services. I can take care of these things myself. Light bulbs and batteries. When we have quarterly trash pick up when it's raining, could we reschedule? Many times because of poor weather we cant use that wonderful service! (Clean up week) It would depend on cost- The drive to the dump and back is a ga llon of gas. Increase on bill only when used! All but food scraps are available elsewhere Do not need these Very helpful! No on all of them. Yes on all of them, costs more money in gas to transfer all to Marina dump. HHW, every six months or yearly This is great! People would tend to use these services if they were more convenient! Don't want increase Important. Also Styrofoam packing materials. No more increase please Not enough of to say No I enjoy visiting the dump occasionally It might be helpful Sounds like "over" kill to me No None of the above
38
96

None of these How about light bulb collection? Not interested Even 1x a quarter-like on bulk days Need more information. None of the above-do not increase Current needs are met No Increase! Not necessary for me at this time Perhaps twice a week None if it increased my bill Would not use any of these services At this time I can handle by myself Very minor increase is ok, like $1-2 increase per quarter with designated conta iner to use.
39
97
ATIACHMENTQ
Q17. Currently there are two Waste Management Trash and Recycle Solar Compactors powered by Big Belly at the beach. Would you like to see more of these compactors tackle waste, encourage recycling, save fuel and reduce the carbon footprint? Who pays for them? The city should pay for them, it should not be on the residents bill. The city should fine/collect via tourist industry. Tourist industry generates need level! This is a total waste of money! Since the waste collectors still have to go around and collect from other trash containers nothing is saved by having these especially when making multiple trips a day to keep up with the messy visitors. No No No!! Yes, if no additional cost to residents. Not aware of these, good idea however. Don't know enough to answer Need more info. I'm not sure what they are? No, that's a leading question. Where are they? City should promote this more. Don't know enough about this. Don't know enough to comment. What is mean by a "Big Belly"? Haven' t noticed these, where are they? How cost effective are the units? Would like a demonstration on how they work. If needed, yes. I do not even know the location of t he present two. I'm sure WM could and sho uld make an intelligent decision on these. Depends on need. I have no personal experience with such. Don't know, haven't see n them, where are they? But this survey doesn't leave room for a box. " I'd like to see the tradeoffs in cost/means presented to the public." Don't know. I'm unaware of these so can't answer. No, I don't go to the beach . Get rid of the "trash" tourists Only if more are needed. What would be the additional cost? Are they being used at full capacity now? Haven't seen or used yet. I have never heard of or seen these. Haven't see n but sounds like good idea- what happens to half empty soda cans and coffee cups and all the liquid? But Big Belly can't handle large and bulky items like firewood, boxes etc. If more are needed. It will probably not make economic sense. Depends on cost. Don' t know enough about them to comment. I don't think so.
40
98

Sounds like a good idea, but not aware of them currently. They are a cost to maintain. Need more info Haven' t seen them . I'm confused though, if wrong things are put into the containers, it is impossible to sort them later. Great ideas, help us do right! Don't know enough, not enough info. Depends on the price. In appropriate public spots if the test one proves useful. Maybe if I knew more about it. If they are really allowed to do the job. In my experience it seems people don't pay much attention to which bin for what. Not sure if they are worth it. None Just need more f requent pick up in busy t imes. Garbage overflows. Don't know much about them What is big belly? Move Big Bellies from 13th to another location. Maybe Devendorf Park-13th needs lots of big WM bins- as it is there is food and open bags overflowing on pavement during summer and the Big Bellies are not used there and are just in the way! Health Hazard! Primary concern is getting th e waste into the receptacle and off the beach . Two is enough How do they work? Not aware of these compactors. Yes, if they function efficiently and cost is not prohibitive. lve never been aware ofthe solar compactors Sounds good but I am not aware of them now Openings are too small Not familiar with what they look like. Since I haven' t noticed them, then I would say yes. You bet ! Don' t know what they are Yes, if they perform as stated Don't know enough about it My perception is that it is adequate at the present time . If necessary to handle trash during high volume events I am not educated well enough on these to make a decision Don't know much about them Was not aware of them Not aware of this Maybe 1-2 more during busy periods. Signs on cans at beach need to be clear as to what goes in each can Yes-but not for increased bill Not necessary for me at t his time Have not used-Does anyone? Seems awkward to dispose of trash. I fear that will break and be more costly, for$$ and for the environment
41
99

ATTACHMENT R
Q18. If yes, where would you like to see these compactors? Tourist industry should determine need, placement and payment . No where . Sunset center Public places- stores in carmel Out of sight. They need to be safe and out of danger to children . Present number and locations are satisfactory. Business districts, parks, etc. especially ifthey have educational signage on the side. I don' t know where they are located or what Big Belly is. Parks and downtown area

Need more info In-obtrusive areas. Santa Lucia, lOth, gth. Where necessary and needed, but as inconspicuous as possible. Carmel Beach, end of Ocean Blvd . and Santa Rosa and 13th. Everywhere! Devendorf and Forest Theater. Beach and public parks. Put them at Vista Lobos and Sunset Devendorf Park, more beach locations. Super high traffic areas since your general service is so frequent. Beach and parks In the commercial district I trust your judgement.
13th street by portable restroom and carmel river beach parking lot.
Parks Beach-turnouts. Where regular cans are on overflow. At all beach locations. Same locations Scenic, sunet center, forest theater, mission trail park at rio road, devendorf park, and near bus stops. That' s the problem, they shouldn't be "seen" . At beach stairs Beaches Most businesses that serve food have them- no to having public sites . Still Water Cove State Beach River Where ever more litter is observed. High foot traffic locations Forest Hill Park Carmel by the Sea Crossroads Shopping Center
42
100

Beaches (both sides) On Ocean Ave- in town Inconspicuous as possible I have no idea- but I like the idea . In the neighborhood By the beach Sunset Center Where most needed Hidden from sight as much as possible Vista Lobos, one of the parking lots at Barnyard or Crossroads. Parks and Schools Public spaces near industrial location Unsure Foot of Ocean Ave and at Santa lucia Near Ocean Ave and near southern part of beach Carmel River Beach Park Behind Police Department- Carmel City Parks In a visible place Sunset Center Industrial Areas In heavy traffic area but concealed in some way In the downtown area as a replacement for small inadequate cans Maybe at Sunset Center? Placed as inconspicuously as possible. North end of the city and maybe by sanitation plant Scenic and 111h, Ocean and Scen ic
43
101
ATIACHMENTS
Q19 Do you think that it is important that garbage cans located city-wide include recycling?
attention should be made to how they are presented so recycle cans aren't polluted by people who don't care. Yes, but again, cost may be an issue. Other than cans, people don't know what is recyclable so it would be a waste of money. Should be separate. Seagull and raccoon resistant. Especially to all the restaurants and cafes that do take out. Makes sense Who's cans? Yes !!! It would be, but doubt the average tourist would self-separate. Only if accommodated in clean, unobtrusive manner I don't think people would adhere to differentiating and would be an additional waste of en expense. No way, too many cans wou ld be needed. No way. Don't want to see additional containers. Do not think tourists would obey. Only if they would be used properly. Yes!! I' m sure our businesses and tourists would like to help. Plastic bottles have to get out of our landfills. Just no excuse why people can't be more responsible but this would be helpful to the "lazy" public. It depends on how things are sorted at the dump. It is a nice idea. Residents and visitors expect recycling to be available!! Yes, but would not get used properly by tourists. 100x absolutely!! People want to do the right thing and don't like it when there is no option to! I believe EVERY public garbage can should have a separate recycling compartment with a clear sign about what to put into it. We need some ON the beach . Absolutely . Nothing new Yes, yes, Japan is a perfect example/model. MUST BE clearly labeled!!! No, too many cans would be required. I don't know. I thin k recycling is super if people pay proper attention . We are Ok If people do it- we got a bunch of lazy people. It's very important. Yes, butwould not get used properly by to urists. Tourists need to know we recycle and participate! Absolutely! Only at picnic areas Indifferent, but probably.
44
102

Yes, very important.
Labels to designate what can be recycled. Especially at the beach, downtown, bus stops, parks Good idea As long as very clear what does/does not go into recycling containers. Parks No new cans, we should all take our trash and sort at home . I know its convenient to have recycle cans in town though, but at what cost? But they recycle at the curb already Wonderful idea! Would be a good idea to try, then after a period evaluate whether really needed The design Santana Row, San Jose CA uses is confusing . Yes, I like the design Disneyland uses. Attractive cans that fit into environment Good signs I'm a nut about recycling Too many recyclables are discarded in City Trash Cans Very Suggest a pilot program to see whether the public uses the recycle cans appropriately. When practical It is difficult to get people to recycle correctly- but its worth a try! Something needs to be done to increase public cooperation-but giving up doesn't help We are missing a great opportunity to recycle in the downtown area We recycle at work and shred the paper If Costco ca n do it, we should! There are so many more of us and we throw away so much "stuff'
45
103
ATIACHMENTT
Q20. What features would you like to see on new citywide cans? that they are aesthetically appealing. Squirrel traps (that's a joke) No advertisements. Be responsible, help the planet recycle! Cosmetically pleasing. recycling Recycle!! Low profile, muted colors. The mayor's photograph For my purposes they are adequate . Same as present. Labels which can for which- clear instructions. Not informed onwhat is available in cans- covered but easy to get trash in. Larger openings. I never use them anyways. Not needed, recycling might be nice, but I don' t see it being effective . Blend into the area -have a wood look to them . Educational info about recycling, fires at beach etc. Aluminum, paper Recyclalables only . Save the Planet or some other slogan. Just names of trash, garbage, etc. More pick up spots. Make sure they are bird and raccoon proof It sems all public spots should have trash and recycle. Be very specific about what can go in each can . Recyclable and compostable . I've heard one city was collecting the pounds of dog poop from dog parks and using the byproduct some how- we have a lot of dogs in our " pet friendly" area and a LOT of POOP! Info on acceptable contents. Larger openings on can lids. Lids raccoons cannot open. More like the new ones at carmel beach. Trash and recycling Larger cans Tell "users" that food soaked paper plates are NO LONGER recyclayble . This unclear- residential or in commercia l areas. If commercial, some way to avoid mixing recyclables. Change only the rusty tops. Need detailed list of what exactly can go in . Recycling lables, glass, metal etc. Blue cans for recyclables La rger cans
46
104

More attractive and interesting. A clever/funny design. Cans should conform to Character of Carmel Separate can for aluminum waste A place for people who smoke to put out their cigarettes and deposit them! Recycling item cans Recycle- like in Monterey Easy to place trash in Clearly marked bins for trash and recyclables. Keep it simple! Simplicity of use Clean for us and the future Bigger cans(?); Cans in more residential locations (bus stops) Recycle/Trash- 2 options Plastics recycling for sure and cans Attractive enclosures One attractive can with both trash and recycle Cover and Clean Clear labeling for tourists Dog poop bag dispensers- there are lots of potential customers in Carmel Closed lids, good signage and posted information Appreciate street sweeping in residential areas Please use often! The usua l features indicating trash and/or recyclables Not vulnerable to critters- birds raccoons Better looking I would like the citywide cans to be driftwood grey or some other natural and aesthetically pleasing color. Both trash and recycling- attractive Covered trash cans with lids Lists of things to recycle-labeled cans for "landfill" and for "recycling" Recycling and waste only Explanation of usage Simple. Attractive design that blends into background .
47
105
ATIACHMENT U
Q21 . Which ONE public service would like to see provided or enhanced? I believe all are already addressed The city should take the responsibility for all of these . Dog owners need to pick up poop on beach! Don't know. Sidewalk and trash can cleaning once yearly. This can be done by volunteers monthly, yard waste from March-Sept. All of the above. Would like street sweeping after trash pickup, not before. None of these, they do a good job now Dogs should be leashed at all times including at the beach. I would like to know what day street sweep is. All above seem covered CRA volunteers do beach cleanup, the city does for special problems. Also beach clean up Businesses or city should wash down walks daily or as needed in front of their establishments. None of the above, you are already doing a good job. Keep the restrooms clean and odor free. If they need to be there, there is nothing worse than enjoying the scenery and smelling foul smells. We need less street sweeping of clean streets. Street sweeping seems wasteful. TheKelp!!! Beach cleanup, if you have the personnel to do it. Volunteer groups do pretty well at present. Not aware of any problem for these areas. Addressing the charcoal in the white sand is so important for tourism. Monthly quick pressure wash of trash cans would be nice or even annually. These al l sound good, how can only one be chosen?! I would like to see an occasional dumpster, centrally located for a week, where residents could dump non-recyclable lumber and other building materials. Right now I have a large pi le of termite-ridden lumber that was torn out in a small DIY deck project. I can't drive and my contractor wants $250 to get rid of it. But if there was a dumpster in the city limits I could get a neighbor or a relative to do it. City responsibility. If it means less stench. Please remove stinky fly-infested kelp!! Remove the ivy growing into city trees . More public restrooms at the beach. Street sweeping- Useless ! Street sweeping just smears the dirt around. Why on ly one? Everything needs to be taken care of. Other- Clean up around the trash cans- how people miss the can is a wonder to me. These are city's responsibility. The beach trash cans look and are filthy! Should be cleaned regularly. Dog Poop!! It is the owner's responsibility but they are not all good owners. Prevention of fires on Carmel beach. The most polluting and contaminating activity for our bay. They are all important!
48
106

Our urban Monterey pine/coast live oak forest is our primary community benefactor aesthetic, and environmentally, and it needs help! We take it too much for granted. Other- Animal waste on streets (when dog owners not clean after their pets, issue them a ticket) All seems OK Once again, the public needs to be more cooperative Very content None The street sweeping truck is to fast and not thorough Get all the way to the curb. I have ivy growing over the area because of soil and debris have accumulated at the curb. (street sweeping) Street Sweeper- Wish for more consistent days of the week. Never know when the sweeper is coming I think that all these are already done by the City Other- Road repair in residential areas Tourists leave such mess after the weekend !
49
107
ATIACHMENTV
Q22. Which ONE issue would like to see addressed to enhance beach cleanliness?
Animal waste and seaweed most important to clean up. There are too many dogs. There are enough local dogs without advertizing to the world. They've chased out the sandpipers and other shorebirds. Word of mouth is enough advertizing for dogs. Seaweed odor is strong and next to million dollar homes is a real downside. Again, this is an educational issue. Just keep garbage areas tidy and tended. Again, this is the cities problem and responsibility. Please do not ban beach fires. Educate the public on proper cleanup offires and or buy that piece of equipment that will sift the charcoal from the sand. All of the above, charcoal is first priority . Except seaweed which is natural whereas charcoal is a HUG E pollutant. Keep the seaweed! It's a beach afterall! At certain times of the year, clean up the seaweed as it was done in the old days before all of the equipment was sold off! I have third degree burns from stepping on coals covered by sand. Dogs should be limited to only one section of the beach . Dog Poop is a major problem, need signage warning beach goers. Animal waste: there are folks with dogs who have no respect for those of us who do not want to step in or smell dog feces on the beach. Need more enforcement of animal waste pick up especially in residential neighborhoods. No smoking on beach, visitors don' t know or care. Users should be responsible with cha rcoal. Mutt Mitts, fine, animal waste, fine. Although I do not use the beach, I don't know how this can be controlled because it's a privi lege to be able to even have the fires at the beach. Litter includes everything except kelp It smells awful near the Frank Lloyd Wright House. Mutt mitts left on the beach are a big problem. I find them daily on the beach and I pick them up. It is in good shape now, no to all of the above. Containers for cigarette butts on beach walkway on Scenic. For charcoal, I know North Carolina requires a "dish collection protocol". Why do our city leaders not lead? It's just accumulating and here we are with another beach BBQ season. No, leave seaweed and kelp on beach! Mutt mitts- You mean poop right? Seaweed- keep it, duh! Natural! Beach fires should be banned, the pollution is enormous. Charcoal is very durable and harmful. I'm amazed at all the bins available and cigarette butts are just dropped. Cigarette butts are all over the streets, too. I picked up 55 in a three block area in front of Sunset center Get rid of seaweed! All except the last one ...But really, you bag the poop and leave it for me? Brother! Stinky, stinky, stinky, fly infested nastiness. (kelp/seaweed) .
so
108

None of the above . I'd rather see more signs posted to stay off the slopes. I think signs could be worded better than walking on forbidden slopes. Seaweed because it contains all the garbage listed above. Why only one? Everything needs to be taken care of. They are all pretty bad . All the above Leave all natural debris The street sweeper does a t errible job- never cleans on the sides of the streets. Great down the middle- basically a wast e of money now! Cigarettes butts left on the PATH . Also, One day I picked up 11 old mutt mitts! Seaweed- Flies are annoying and it stinks! Seaweed- It really stinks! It would be nice if we had more volunteer beach clean up opportunities. Mutt Mitts dispensers near beach should indicate that mitts are bio but not marine degradable. These are all important! Frustrating seeing dog waste bags- empty or full left on beach and surrounding areas. Concerned for wildl ife ingesting them. Actually, our beach is very clean! General beach cleanup of all litter Charcoal- it's a disaster Carmel Beach is a litter box for dogs. It would be interesting to test for affect. Volunteers take care of most of this All first five should be addressed All the above All are important Inform people that they must dispose of the mutt mitts! I find them all over town. All the above should be addressed!! Beach is fine now City should reeva luate the use of charcoal on the beach. All others Are litter. Leave the seaweed alone . We citizens pick up at the beach and elsewhere in town . Especially mutt mitts! We all have to keep it up.
51
109
ATIACHMENTW
Q23. Waste Management is not just a service provider, the company is committed to the partnership it has with the City of Carmel-by-the-Sea. Are there any other public services projects that you would like to see us invest in? Programs that encourage residents to tour the Castroville recycle center. Contact with the Carmel Foundation and CRA could be a good sta rt, to build interest in tours. Monthly beach clean up events. The city shou ld employ workers to take care of all jobs in questions 21 and 22. No new projects, you are doing a great job. Better education programs for the public, Bus signage, commercials, PSA's and ads. Trim the hell out of all t he intruding dead and deceased trees throughout the city. Please sponsor events so that they use recycling and com posting bins. Thank you for the opportunity to respond and comme nt. 021 covers this, can't think of any others. Reduce noise by reducing pickup from homes where people don't need pickup but twice a month . As above, more presence on the weekend and beach days to increase responsibility of patrons. A serious public campaign on mail/junk mail waste . The PO is a perfect place to change behavior and see a difference! We were not aware of donated dumpsters etc. Thank you! How do we get Highway 1 medians cleaned up and landscaped nicely? Motivating individuals and businesses to scrap the plastic bottle water dispensing concept. Our parents didn't need these to drink - use reusable co ntainers! Tree Watering in Carmel? Thank you! 1 Completion of 13 h street restrooms Work with city to educate residents about ba ckyard pickup and return. Add food scraps to yard waste cans. The services provided to residents are a great buy for our residents. No. I really do enjoy the extra pickup during the year. Anything that is proven, education al, and/or green. I'm confused. How does a city of Carmel seal get placed on a promotional Waste Management piece?? Second, why isn't t his survey done by an INDEPENDENT eva luator? I feel your scorecard and survey is self serving! The su rvey results shou ld at least be shared and sent to the City of Carmel. Disappointing! Underground the utility lines finally. What an eyesore, thank you! Cleaning and repair street signs/building fronts Install recycling bins/ bin as done in Monterey. Collect Saturdays in a parking lot; bank, grocery store etc. A place to take hou seho ld items such as paint cans and sinks. It seems to me that Waste Management already does a good job in Carmel. Not rea lly. There are lots of things that could be done but w hat is considered a "public" service project, other t han the things currently list ed?
52
110

Not at this time. No NO, they are an excellent corporate citizen. At Ocean Ave- Have all choices of cans available at each site . Who wants to dump garbage in one, and then walk to the next can to recycle . I think you are doing a great job. Can't think of any. Please have city of Carmel build attractive enclosure for waste cans at Scenic & 131h, also expand pad there to accommodate more cans as there may be overflowing big garbage bags full of waste get scattered all over the existing pad and walkway. This is a health hazard and looks terrible! Check this out with the WM collectors or looks yourself after a sunny day. Recyclable, Biodegradable dog waste bags Free compost bins or allow vegetable waste in yard waste . It's crazy not to allow veg waste in yard waste-it's the same thing! Appreciate the work you do, and courteous office staff-Thank you! I thank you guys. You do a very important job and I value what you do so much!o Thank you! This is a good survey. Thank you! I think you do an excellent job! In partnership with our Forestry Department and Friends of Carmel Forest. We should address removal of invasive non-native plant species from public parks and open spaces ie- genista, cape ivy, English ivy, erhartia gra ss. All of these are chocking out native in Pescadero Canyon and Mission Trails Park and are a problem throughout town . Cant think of any Replacing public trees Do you do street repairs? Street Surfaces from pothole repair erosion . Making streets safer for strolling. Thank you! I live at San Carlos SNW of 3 rd in Carmel and I have to say is Javier is the nicest guy I have ever met! He always has a sm ile and takes a great interest in doing his job with excellence . He is a credit to your organization! Perhaps the city needs to re-establish a "fine" incentive to encourage citizens and tourists to share in maintaining cleanliness and beautification of our town. In the early SO's, I remember a citizens arrest movement-a mandatory $50.00 if someone did not Clean up after their litter. Tree preservation- Alert all large vehicles to the possibility of damaging trees Tree watering would be nice Lived here 45 years, as far as I can tell you have been doing a great job. THANKS Get serious about recycling in public areas-Carmel Plaza, Downtown, Etc. Mulch Delivery-they sell dye for mulch most people can not go to landfill for mulch . Too heavy for cars or SUV. The nurseries cost money. You should sell loads for less than market. Maintaining parkway foliage on ocean between carpenter and Junipero No Beach raking service equipment I am wondering whether the residential and commercial garbage cans should be housed in locked receptacles to protect against w ild animals such as bears. WM does an excellent job!
53
111

You and the city are doing a great job! Thank you! Yes, the beach fire baskets that chairman Tom Leberone of the forest and beach commission need to be funded. They will help charcoal pickup at the beach and as a result keep the beach clean. Currently- Seaweed/Natural Debris- I do not go downtown much. You're doing a good job You do a good job so whatever project is chosen you will do well-thank you I think you have it! Thank you for the overall good service. We appreciate your efforts to improve your services. I think you are doing a good job trying to keep everyone happy! Thank you Better phone service- I have tried to get my account # so I can do auto pay-No success. Please send me an account# to auto billing. Community effort to keep our city clean. Check out "No Sca le Power Inc. in Oregon. One container, one unit can power desal plant on property, put below Mission. WM can manage! Adequate for Carmel and extra to soil. No No More waste bags for dogs. More frequently located. I use my own but visitors don't always bring theirs. Keep up the good work. No None that I know of, thanks! Doing just fine . Most important is hazardous waste collection. Children and adult diapers don't belong in recycle bin. Container life cycle education for grades 3-7 Dead animal pickup on the beach. Maybe help with wastewater treatment, gray water usage. Can't think of any. GoodJob More recycling bins throughout Remove old dangerous trees on city property before they fall. Replant new ones. Removal of trees that are obviously dead or very close to it. Dead overhanging branches are dangerous. Tourist Removal.
54
112

Receive A Presentation On The Waste Management Resident Survey 10-08-13 PDF

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Receive A Presentation On The Waste Management Resident Survey 10-08-13 PDF

Uploaded by

Copyright:

Available Formats

CITY OF CARMEL-BY-THE-SEA Council Report October 8, 2013

Recommendation(s): Receive a presentation on the results of the Waste Management

Waste Management Resident Survey Staff Report October 8, 2013 Page2

30% were interested in electronic

waste collection as a new service; and 10% were interested in

Funding Source( general fund, grant, state)

City Attorney Dir of CPB Library Dir

Administrative Services Dir of Public Svcs Other

Waste Management and City of Carmel-by-the-Sea Survey Results

SURVEY RESULTS= 342 returned surveys.

* Please see attachment C for additional comments

Waste Management and City of Carmel-by-the-Sea Survey Results

*See attachment D for comments

Yes, food scrap composting; 16 (5%) Yes, both; 2 (.5%)

*Please see attachment H for comments

Waste Management and City of Carmel-by-the-Sea Survey Results

*Please see attachment M for comments

Waste Management and City of Carmel-by-the-Sea Survey Results

Waste Management and City of Carmel-by-the-Sea Survey Results

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS ATIACHMENT L

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS

Waste Management and City of Carmel-by-the-Sea Survey Results COMMENTS