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While using the above steps remember to also incorporate the following skills into your problem-solving: 1. Treat the other person with respect
Find a time and place to discuss the conflict with the other person. Choose a time when you arent arguing or angry. The place should be comfortable for both of youaway from either partys turf. Although respecting the other person during a conflict is challenging, we must try. Words of disrespect block
communication and may create wounds that may never heal. Use your willpower to treat the other person as a person of worth and as an equal.
By focusing on the golden rule and treating others as we would like to be treated, many conflicts can be resolved in less time with happier, healthier results.
2. Communicate Understanding
Listen to really understand the other persons feelings, needs, and so forth. Seek first to understand, then to be understood. Step back and try to imagine how the other person sees things.
Source
Davidson, J., & Wood, C. (2004). A Conflict Reso lution Model. Theory into Practice, 43(1), 6-13. doi: 10.1353/tip.2004.0005.
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