Professional Documents
Culture Documents
2013
contents
2. About CBS Training 2. Introduction 2. Nationally Recognised Units and Qualifications 2. Workforce Development Planning 2. Training Needs Analysis 3. Recognition of Prior Learning 3. Customised Programs 4. Traineeships and Work-Based Qualifications 4. RTO Partnerships (Auspicing) 4. Registration Information for Public Courses 5. Registration Form 6. Business and Administration 7. Better Business Writing 7. Building Teams and Culture 7. Communication and Personalities 8. Continuous Improvement 8. Customer Service 8. Dealing with Difficult People 9. Facilitating Teams 9. Managing Work Priorities 9. Meeting Preparation and Minute Taking 10. Survival Skills for New Administrators 10. Survival Skills for New Supervisors and Managers 10. Work/Life Balance Getting it RIght 11. 12. 12-13. 13. 14. 14. 14. 15. 15. 16. Computing MS Excel Introduction MS Excel Intermediate MS Excel Advanced MS PowerPoint Introduction MS PowerPoint Intermediate MS Project Introduction MS Word Introduction MS Word Intermediate MYOB AccountRight Version 19
18. Government 18. Public Sector Qualifications 18. Local Government Training 19. CUATRA2012 Courses 20. 21. 21. 21-22. 22. 22. 23. 23. 23. Human Resources Certificate IV in Human Resources Diploma of Human Resources Management Advanced Diploma of Management (Human Resources) HR Essentials Interviewing Skills Job Application and Interview Skills Performance Management Recruitment and Staff Selection
24. Management 25. Key Management Skill Set 25. Certificate IV in Frontline Management 26. Diploma of Management 26. Advanced Diploma of Management 27. Occupational Health and Safety 28. Certificate IV in Occupational Health and Safety 29. Diploma of Occupational Health and Safety 30. Risk Management 30. OHS for Supervisors and Team Leaders 31. 32. 33. 33. 34. 34. Project Management Certificate IV in Project Management Diploma of Project Management Project Management Quality Auditing Quality Auditing
17. FISH! 17. Introduction to FISH! 17. FISH! Sticks 17. FISH! Trainer
35. Training and Assessment 35-36. Certificate IV in Training and Assessment 36. Diploma of Vocational Education and Training
The Centre for Business Solutions and Training (CBS Training) is the corporate training section of the Business and Management Portfolio at The Central Institute of Technology (previously Central TAFE). We have been providing highly successful customised training solutions and public courses to our clients since 1998. (National Provider No. 1988). Our vision is to establish productive partnerships with our clients, by providing a suite of services such as workforce development planning, Training Needs Analysis (TNA), auspicing and partnerships as a Registered Training Organisation (RTO). Our comprehensive training products include accredited and non- accredited, customised and public courses, Traineeships, Work-based Training, and Recognition of Prior Learning (RPL). Our services are provided by professional Learning and Development Consultants and can be tailored to meet the specific requirements of your organisation.
NATIONALLY RECOGNITED UNITS AND QUALIFICATIONS As part of an RTO, CBS Training offers courses comprising individual units, skill sets or whole qualifications that are nationally recognised. Skills and competencies gained from attending nationally recognised courses are fully transferable from position to position and from state to state in Australia. WORKFORCE DEVELOPMENT PLANNING CBS Trainings Learning and Development Consultants can advise your organisation on how to plan for the development of your workforce to meet current and future needs. Our holistic planning services include: Conducting a Training Needs Analysis Creation of a Workforce Development Plan Working with your organisation to develop appropriate performance and improvement options Referral to Traineeships Recognition of Prior Learning (RPL) Work-based training In-house workshops Customised programs Public training courses Online and remote training options Quality assurance of your own training programs
TRAINING NEEDS ANALYSIS (TNA) A Training Needs Analysis service provided by CBS Training can identify learning requirements so that your training is highly targeted and represents a meaningful investment for the individual and organisation. Our Learning and Development Consultants can meet with you and outline our TNA service including: Organisational Analysis at this stage we identify the organisations strategic direction and goals and how these potentially impact on business operations; Operational Analysis the organisations strategic direction and the changes required for the business operations are implemented via the organisation of jobs. Individual Analysis - this stage is the traditional level of the TNA process, where the job incumbents or new recruits are compared to the identified job requirements and any skills gaps are identified. Solutions - Once the gap between the incumbents skills and the job requirement are identified CBS Training will be able to advise you on implementing a workforce development plan.
RECOGNITION OF PRIOR LEARNING (RPL) Recognition of Prior Learning is the process whereby you can have your skills formally acknowledged for Nationally Recognised units or qualifications, irrespective of where or how they were acquired. CBS Training recognises that many people acquire skills not only through formal education and training but also through informal training or work and life experience. Work/life experience can refer to paid or unpaid work, involvement with a home business, community organisations, hobbies or similar. Who can apply and how? Anyone can apply for RPL. If you think that you have already gained the skills required for a Nationally Recognised unit or an entire qualification detailed in this portfolio then you should consider applying for RPL. A successful RPL application means that you can be recognised as already competent for parts or the whole of a Nationally Recognised qualification. Recognition of Prior Learning Process If you would like to take advantage of our RPL process please contact the staff at CBS Training. The process of a successful RPL application includes: 1. The candidate meets/communicates with the RPL Coordinator who will outline the RPL process and identify applicable evidence. 2. The candidate gathers evidence that meets the elements of units from the workplace or from other sources. 3. The candidate submits their evidence to the Assessor who will process the submission within four weeks. 4. The Assessor will notify the participant of their result. If the application is successful, the candidate will be issued with a Statement of Attainment or a Certificate.
Investment The charge for RPL application covers the administrative processing and assessment of your application. This fee varies depending on the number of units you apply for. Please contact CBS Training for specific prices. CUSTOMISED PROGRAMS Combining experience and innovation, CBS Training offers customised training programs to suit individual organisational requirements delivered by our professional Learning and Development Consultants. We assist organisations and their future development by providing customised training including: multiple delivery options (e.g. face-to-face workshops, online, self-paced and onthe-job learning), tailoring course content and assessments, and providing training management services that can be specifically tailored to the clients educational needs. This team effort is made possible through our access to the vast resources of The Central Institute of Technology and CBS Trainings specialist industry consultants. Our Learning and Development Consultants will work closely with your organisation and develop an implementation plan including detailed stages and a continuous improvement process.
The Benefits of Customised Training: Our Learning and Development Consultants have extensive experience in training and can ensure your organisation maximises its return on investment. Customised training can be linked to your organisations strategic direction, and can incorporate customised case studies and activities that are tailored to your organisations day-to-day work environment. Our training is provided by qualified consultants who demonstrate innovative adult learning strategies and are able to relate to your organisations and industrys needs. Support is provided throughout the service delivery, from identifying your organisations and participants requirements, coordination of training and assessment services, coaching and mentoring to aid participants with assessment demands and providing post course feedback.
TRAINEESHIPS AND WORK-BASED QUALIFICATIONS CBS Training is able to help your organisation access on-the-job training through the Business and Management Portfolio at Central Institute of Technology. Traineeships Traineeships are usually in non-trade areas, such as Business or Management, and run for approximately one year. The employer can receive up to $4,000 in incentives for eligible employees who will gain hands-on skills and work experience while earning a wage. Business & Management Traineeships are available in the following qualifications: Certificate II in Automotive Sales Certificate III in Automotive Sales Certificate II in Business Certificate III in Business Certificate IV in Business Certificate III in Business Administration Certificate IV in Business Administration Certificate III in Business Administration (Medical) Certificate II in Community Pharmacy Certificate III in Customer Contact Certificate IV in Customer Contact Certificate IV in Frontline Management Certificate II in Government Certificate III in Government Certificate IV in Government Certificate IV in Human Resources Certificate II in Local Government Certificate III in Local Government Certificate IV in Local Government (Administration) Certificate IV in Local Government (Planning) Diploma of Management Certificate IV in Marketing Certificate III in Recordkeeping Certificate IV in Recordkeeping Certificate II in Retail Certificate III in Retail
Work-based Qualifications The Business and Management Portfolio can also provide opportunities for existing staff members, who are unable to access a traineeship, to gain formal qualifications. The employee will be assessed on the job in exactly the same way as a trainee, have approximately one year to complete the qualification and will be supported by a Learning and Development Consultant. Work-based Qualifications from Certificate II to Diploma are available in the following areas: Advertising Automotive Sales Business Business Administration Business Sales Business (Education) Community Pharmacy Customer Contact Frontline Management Human Resources International Trade Local Government Management Marketing Occupational Health and Safety Project Management Public Relations Public Sector Purchasing Recordkeeping Retail Sales Small Business Management RTO PARTNERSHIPS (AUSPICING) CBS Training has the expertise to partner with our industry clients to provide leading Registered Training Organisation services (known as Auspicing). This service is appropriate for those clients who wish to train and/or assess their own staff in Nationally Recognised units or qualifications but do not want to become a RTO.
Our Auspicing services include: Audit client course materials and advise on any required improvements to meet Australian Quality Training Framework (AQTF) requirements. Alternatively, we can supply already approved materials from CBS Training to the client. Induct trainers and assessors into the Auspicing process. Moderate internal training delivery and assessment and provide feedback for continuous improvement. Supply Nationally Recognised Statements of Attainment or awards from The Central Institute of Technology on successful completion of assessment.
REGISTRATION FORM
C BS Cou r se Gu ide 2013
To register into a course, please complete this form and send via fax to 6211 2348. You can also scan and save as a PDF or image file and email to cbsoln@central.wa.edu.au COURSE DETAILS Program Name/s: Date/s of Program: PAYEE CONTACT DETAILS: If your employer or a third party is paying for this course please provide their contact details. (details will be added to the CBS Training database) Contact: Mr/Mrs/Ms/Miss/Dr Name: Job Title: Company: Address: Suburb: Postcode: Day Time Contact Number: Mobile: Email Address: How did you find out about our program? PAYMENT DETAILS A purchase order, cheque or credit card details must be supplied to confirm your attendance. Cheque for $ Order Number Card Type: Expiry Date: Card Number: Name of Card Holder: Signature: PARTICIPANT DETAILS
(NB. dates of birth are required for enrolment purposes) Participant details will are entered onto the CBS database to ensure up-to-date information is received regarding the course. This information will not be disclosed to any other party.
payable to Central Institute of Technology if work related VISA MasterCard Amount $ Bankcard
SUPPORT REQUIREMENTS Does the participant(S) have any support requirements, disability, impairment or longterm medical condition, which may affect their studies? If yes, please indicate the type of disability that applies (optional) Hearing Vision Learning Medical Mobility Other
Participant(s) Name:
Email:
Mobile Number: CANCELLATION POLICY If a cancellation is made in writing 10 or more working days prior to the course commencing no cancellation fee will apply. If a cancellation is made less than 10 working days prior to the course commencement the full course price will be charged. A $50 fee per participant will apply to any request for a transfer of course dates.
5
Very well organised. Fantastic Lecturer Wendy Corfias from Australian Broadcasting Commission
Interpersonal Skills, October 2012
COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information.
Please note that at the time of going to print, this course information was correct. Should any changes occur, we will supply you with the most current information.
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Mar 7
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Jun 14
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20 22 10 27 15 4 8 6 12 29 12 5 26 29 5
5 16 25 15 11 6 26 31 2 29 30 4 20
LEARNING OUTCOMES Participants will be able to understand the dynamics of personality, interpersonal relationships and communication skills, also develop and practice strategies to be a more effective communicator. CONTENT Understanding the dynamics of interpersonal and communication skills Understanding personality types Active listening and effective questioning techniques Different communication styles Communication flow and barriers Causes of upset, responses and opportunities Aggressive, submissive or assertive practices Developing assertive practices Giving and receiving feedback Committing to a personal action plan DURATION 1 day TIMES 9.00am until 4.30pm DATES 22 March 2013 16 August 2013 INVESTMENT $440* (GST inclusive) per person includes course material, lunch and refreshments
*For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
CONTINUOUS IMPROVEMENT
PURPOSE This course is ideal for anyone wanting to implement continuous improvement systems and processes at various levels of an organisations and capitalize on opportunities for further improvements. LEARNING OUTCOMES Awareness of Continuous Improvement processes Understand the benefits of Continuous Improvement Understand the roles of individuals, teams and organisations in Continuous Improvement processes Promote Continuous Improvement processes in your organisation CONTENT Continuous Improvement Theory Continuous Improvement Methodology Continuous Improvement processes in context Planning for Continuous Improvement reporting and reviewing DURATION 1 day TIMES 9.00am until 4.30pm DATES 10 May 2013 25 October 2013 INVESTMENT $440 (GST inclusive) per person includes course material, lunch and refreshments
CUSTOMER SERVICE
CUA Course 2.0.14 (Please refer to the Government Section of this Guide for more information)
LEARNING OUTCOMES Participants will be able to understand the principles and benefits of superior customer service and apply skills to develop and deliver quality customer service. CONTENT Understanding the principles and values of quality customer service Developing a win/win attitude and staying energized Effective communication strategies to maintain relationships Developing win/win strategies Effective strategies for managing challenging, angry, aggressive or frustrated customers Understanding problem solving strategies Applying strategies to build customer relationships, solve challenging concerns and exceed the customers expectations Building a complaints log for continuous improvement DURATION 1 day TIMES 9.00am until 4.30pm DATES 27 February 2013 5 June 2013 15 October 2013 INVESTMENT $440* (GST inclusive) per person includes course material, lunch and refreshments
*For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
FACILITATING TEAMS
LEARNING OUTCOMES Participants will be able to understand the principles of effective facilitation and achieve positive outcomes by managing contentious issues and complex situations with teams. CONTENT Principles of successful facilitation Facilitation processes for working with teams Interpersonal communication techniques to achieve positive outcomes Managing personality differences Defusing a difficult situation Guidelines for designing and facilitating an effective outcome Practice using interpersonal skills to facilitate positive outcomes Practice using different individuals or groups processes when working with difficult individuals or groups Giving and receiving feedback DURATION 1 day TIMES 9.00am until 4.30pm DATES 4 June 2013 6 November 2013 INVESTMENT $440 (GST inclusive) per person includes course material, lunch and refreshments
LEARNING OUTCOMES Participants will be able to understand the principles of time management, relate this to their practice and develop a self-management plan to manage time productivity. CONTENT Establishing personal work goals Understanding the principles of time management stressors, interruptions, time wasters and procrastination Setting own work priorities - goals and objectives Prioritising 80/20 rule Effective time management tools and strategies Delegating Using technology effectively Communicating your plan to your colleagues and soliciting their assistance Committing to a personal action plan DURATION 1 day TIMES 9.00am until 4.30pm DATES 8 March 2013 26 July 2013 INVESTMENT $440* (GST inclusive) per person includes course material, lunch and refreshments
*For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
PURPOSE This course has been designed for taking people who want to learn about minute taking and have the confidence to prepare successfully for meetings. LEARNING OUTCOMES Understand the different types of minutes Effective meeting preparation Understanding the ABC of minutes Understand the minute taking process CONTENT Developing effective listening skills Identifying key points from the meeting Producing successful minutes How to work with the Chairperson before, during and after the meeting DURATION 3 hours TIMES 9.00am until 12pm DATES 6 February 2013 12 April 2013 29 May 2013 31 July 2013 4 September 2013 20 November 2013 INVESTMENT $330* (GST inclusive) per person includes course material and refreshments
*For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
computing
COMPUTING
Tel: 6211 2340 OVERVIEW CBS offers a variety of computer courses for people of different skill levels, from introductory to advanced. These short programs enable individuals and organisations in Western Australia the opportunity to upgrade their IT knowledge using experienced facilitators and up to date training materials Course MS Excel Introduction MS Excel Intermediate MS Excel Advanced MS PowerPoint Introduction MS PowerPoint Intermediate MS Project Introduction MS Word Introduction MS Word Intermediate MYOB AccountRight 19 Duration 1 day 1 day 1 day 1 day 1 day 1 day 1 day 1 day 2 days Jan
COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information.
Please note that at the time of going to print, this course information was correct. Should any changes occur, we will supply you with the most current information.
Feb 20
Mar
Apr 11
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Aug 6
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Nov 12
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Very well presented and hands on lecture Kylie Emerson from Bauxite Alumina Joint Ventures
COMPUTING
MS EXCEL INTRODUCTION
CUA Course 1.0.6 (Please refer to the Government Section of this Guide for more information)
MS EXCEL INTERMEDIATE
CUA Course 1.0.7 (Please refer to the Government Section of this Guide for more information)
PURPOSE This course aims to give the new spreadsheet user a thorough grounding in the basics of spread sheeting and using Microsoft Excel. Particular emphasis is placed on the importance of accuracy, good formula building techniques, and sound formatting and design principles. COURSE ENTRY REQUIREMENT This course is designed for participants with little or no knowledge of Excel. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOME navigate your way around Excel create a new workbook open and navigate within workbooks and worksheets understand and work with ranges in a worksheet understand, create and work with formulas and functions used to perform calculations copy and paste data in Excel understand and use formula cell referencing to create more complex formulas use font formatting techniques to greatly enhance the look of a worksheet align the contents of cells in a number of ways format rows and columns in a worksheet understand and use the number formatting features in Excel print your workbook data create effective charts in Microsoft Excel
PURPOSE This level extends the learners basic knowledge of Microsoft Excel and provides the learner with skills and knowledge to produce more effective and productive workbooks. It covers formulas and function techniques, more intricate formatting, setting complex printing options, using intricate charting features, and working more effectively with existing worksheets and workbooks. COURSE ENTRY REQUIREMENT This course is designed for participants who can create, edit, print and chart simple worksheets. An understanding of ranges and the copying process is important. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOME use the fill operations available to fill a data series, and move the contents of cells and ranges within and between workbooks work with logical functions in Excel use a range of formula techniques apply a range of number formatting techniques to data apply conditional formatting to ranges in a worksheet apply borders to cells and ranges apply a variety of page setup techniques and work with various elements of a worksheet use a range of find and replace techniques sort and filter data in a list in a worksheet use a range of techniques to enhance charts
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computing
MS EXCEL ADVANCED
PURPOSE This course aims to provide skills and knowledge which will allow the attendee to create lookup functions, set Microsoft Excel working options, enhance charts, protect worksheet data, perform advanced data operations using summarising, PivotTables, data consolidations, goal seeking, and Solver, and create and use macros. COURSE ENTRY REQUIREMENT This course is designed for participants who have a good understanding of the MS Excel software and have experience in the construction and modification of workbooks to an Intermediate level. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOME use a range of lookup and reference functions modify Excel options customise the formatting of charts in Excel create and use labels and names in a workbook protect data in worksheets and workbooks create summaries in your spreadsheets using subtotals use data linking to create more efficient workbooks use the Data Consolidation feature to combine data from several workbooks into one understand and create simple PivotTable reports construct and operate PivotTables using some of the more advanced techniques create and edit a PivotChart use goal seeking to determine the values required to reach a desired result group cells and use outlines to manipulate the worksheet use Solver to solve more complex and intricate problems create recorded macros in Excel use the macro recorder to create a variety of macros
13
Very informative and extremely useful Lita Squibb from Bauxite Alumina Joint Ventures
Really enjoyed today, thanks. I am pretty sure the group will be looking for the next level!! Sheevaun from Aspire Performance Training
MS Project Introduction, February 2012
COMPUTING
MS POWERPOINT INTRODUCTION
PURPOSE The skills and knowledge acquired in Microsoft PowerPoint are sufficient to be able to create real-world presentations. You will learn how to run a slide show, print and publish presentations. COURSE ENTRY REQUIREMENT This course is designed for participants with little or no knowledge of MS PowerPoint. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOMES work with the basic features of PowerPoint work with presentations create a new presentation work with the various slide layouts insert text onto a slide and apply basic formatting create and work with SmartArt graphics draw and format shapes navigate a slide show in PowerPoint use a range of printing techniques find the information you need in Help DURATION 1 day TIMES 9.00am until 4.30pm DATES 7 March 2013 2 August 2013 INVESTMENT $350 (GST free) per person includes course materials, lunch and refreshments
MS POWERPOINT INTERMEDIATE
PURPOSE The skills and knowledge acquired in Microsoft PowerPoint are sufficient to be able to build and enhance powerful, real-world presentations for sales, budgets, clubs, and more. In this course you will learn how to enhance text in a presentation, add media features, setup a slide show, and more. COURSE ENTRY REQUIREMENT This course is designed for participants who have an introductory knowledge of MS PowerPoint. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOMES create and work with tables create and work with charts insert and edit images edit inserted images create animations in a presentation insert video and sound clips, and work with action buttons create and work effectively with themes view and modify slide masters create and use custom templates set up a presentation for the required presentation mode save and share your presentation in different formats DURATION 1 day TIMES 9.00am until 4.30pm DATES 1 May 2013 9 October 2013 INVESTMENT $350 (GST free) per person includes course materials, lunch and refreshments
MS PROJECT INTRODUCTION
CUA Course 1.0.19 (Please refer to the Government Section of this Guide for more information)
PURPOSE The skills and knowledge acquired in this course are sufficient for the learner to be able to use Microsoft Project to create a new project, enter and work with tasks and resources, create a schedule, and print effective project information. COURSE ENTRY REQUIREMENT This course is designed for participants with little or no knowledge of MS Project. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOMES start Project and identify how it works explain some of the key concepts associated with project management enter tasks into a project file create relationships between tasks in a project understand and use resource assignment calculations assign resources to tasks using a number of different methods print various aspects of a project DURATION 1 day TIMES 9.00am until 4.30pm DATES 15 March 2013 24 May 2013 26 July 2013 25 October 2013 INVESTMENT $350* (GST free) per person includes course materials, lunch and refreshments
*For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
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computing
MS WORD INTRODUCTION
PURPOSE This course aims to give the learner a very good basic grounding in the use of Microsoft Word to create everyday documents required either at work or at home. The course begins by showing the user how to navigate around Microsoft Word. It quickly gets the user to create a new document before getting into features such as formatting, printing and even creating tables. COURSE ENTRY REQUIREMENT This course is designed for participants with little or no knowledge of MS Word. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOMES work with the basic features of Word create a new document find the information you need in Help work with a document select and work with text in a document cut and copy information within and between documents use a range of font formatting techniques format paragraphs work effectively with features that affect the page layout of your document create and modify tables print a document DURATION 1 day TIMES 9.00am until 4.30pm DATES 26 February 2013 23 August 2013 INVESTMENT $350 (GST free) per person includes course materials, lunch and refreshments
MS WORD INTERMEDIATE
PURPOSE This course aims to enhance existing Microsoft Word skills by covering more specific documentation creation aspects such as working with multiple documents, formatting in tables, tab, lists, merging, section breaks, templates, and working with pictures and illustrations. COURSE ENTRY REQUIREMENT This course is designed for participants who have an introductory knowledge of MS Word. Keyboard skills, a general understanding of personal computers and the Windows operating system are necessary. LEARNING OUTCOMES modify Word options work with the Navigation pane work with multiple documents use a range of formatting techniques to position text and paragraphs create and work with various types of tabs define and modify lists use table features to improve the layout and format of tables create and use building blocks create and apply styles create and work effectively with themes create and use templates learn how to work with section breaks insert headers and footers into a document use the Mail Merge Wizard to perform mail merges insert and work with pictures in a Word doc use the new drawing and illustrating tools in Word 2010 insert and work with WordArt and text effects
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COMPUTING
fish
FISH!
FISH!
Tel: 6211 2340 OVERVIEW The FISH! Philosophy is a cultural change program that has become a global phenomenon. Developed by Dr Stephen Lundin, the program is based on the now famous Seattle Pike Place Fish Market. Through a change in culture the fish mongers altered how they felt about work, and therefore their behaviour, resulting in happier workers, happier customers, better efficiency and an increase in profit. CBS Training offers a suite of FISH! programs: Introduction to FISH!, FISH! Sticks and FISH! Trainer, that are fun, energising and challenging. These programs outline the principles of the FISH! Philosophy and provide practical and innovative strategies to aid organisations in their implementation. FISH! can generate the following outcomes for your organisation: Get the organisations culture back on track Create a customer-focused business Build cohesive, effective teams Challenge and develop workplace leaders OUR FISH! TRAINERS CBS Training has Certified FISH! trainers who not only deliver FISH! but provide a consultancy service to help your organisation successfully implement FISH! COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information.
Please note that at the time of going to print, this course information was correct. Should any changes occur, we will supply you with the most current information.
INTRODUCTION TO FISH!
PURPOSE Find out about the global phenomenon that is helping thousands of organisations become more profitable and their people feel alive and engaged. This program provides a fun introduction to the FISH! Philosophy and its four Principles. LEARNING OUTCOMES Apply the four FISH! Principles to your personal and work lives. Experience a positive difference in your relationships and within yourself. CONTENT Four FISH! Principles: Play Make their day Be there Choose your attitude DURATION 3 hours DATES Contact CBS for any customised enquiries.
FISH! TRAINER
PURPOSE This program aids organisations in successfully implementing the FISH! Philosophy by training their trainers in delivery methodology and implementation strategies. This is not a FISH! accredited Train the Trainer course. LEARNING OUTCOMES Identify training structures and methods for the FISH! programs Apply strategies for successful FISH! implementation CONTENT Introduction to FISH! Training methods to explore the FISH! Philosophy Implementation techniques for organisations FISH! resources and contact DURATION 1 day DATES Contact CBS for any customised enquiries.
FISH! STICKS
PURPOSE FISH! Sticks is an opportunity to consider ways in which FISH! can be successfully introduced and maintained within an organisation. Participants will usually have attended the Introduction to FISH! session, on which FISH! Sticks builds by providing practical strategies to continue the cultural changes introduced in FISH! LEARNING OUTCOMES Be given the opportunity to see how other organisations have made FISH! stick Consider ways to make FISH! stick in their own organisation Understand the FISH! tank concept and its application to organisations Learn how to expand the scope of FISH! within an organisation CONTENT Commit DURATION 3 hours DATES Contact CBS for any customised enquiries. Be it Coach it
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It was great, fun and informative. Thanks Amy from Gem Recruitment
government
GOVERNMENT
Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.and refreshment costs, please contact CBS office for costs.
Tel: 6211 2340 OVERVIEW CBS Training is able to offer a suite of programs specifically designed for the public sector environment. Our programs include nationally recognised units or qualifications, or non-assessable short courses. CBS Training has the capability to deliver contextualized training that meets the requirements of the CUA contextualized to your organisation. NATIONALLY RECOGNISED QUALIFICATIONS The qualifications offered in this section are provided direct to the client via Recognition of Prior Learning, on the job learning and/ or corporate group training where available. The programs are customised, including unit selection and relating course content to the clients environment. To receive a qualification, participants must successfully complete the assessments for each unit. RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified public sector employees who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. Please contact CBS Training for further information.
COURSE CUSTOMISATION & IN-HOUSE TRAINING Our public sector and local government courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Any of the listed PSP Qualifications or CUATRA2012 short courses can be delivered in your organisation. Please contact CBS Training for further information. PUBLIC SECTOR QUALIFICATIONS Qualifications provided via RPL, on the job or corporate training direct to public sector agencies include: PSP30104 - Certificate III in Government PSP40104 - Certificate IV in Government PSP50104 - Diploma of Government PSP42410 - Certificate IV in Government (Procurement and Contracting) PSP52510 - Diploma of Government (Procurement and Contracting) PSP51904 - Diploma of Government (Workplace Inspection) PSP40504 - Certificate IV in Government (Financial Services) PSP50804 - Diploma of Government (Human Resources) PSP41204 - Certificate IV in Government (Project Management) PSP51304 - Diploma of Government (Project Management) PSP51104 - Diploma of Government (Management)
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government
CUATRA2012 COURSES
In addition to nationally recognised qualifications, Central Institute of Technology, and the metropolitan public RTOs, have partnered to offer Western Australian Government agencies and other approved buyers a unique opportunity to access quality public short courses based on the Common Use Arrangement (CUATRA2012). Listed below are courses we offer to government agencies. These are offered on a per seat basis in our public courses. We also offer contextualised training in the workplace. Please contact CBS for formal quote to match your requirements. If the courses listed below in Category 4 are not scheduled in our portfolio, CBS Training has the capacity to deliver these in-house to your employees allowing customisation at corporate level. This would be small group (12pp+) facilitated sessions. Please contact CBS Training for further information. Before registering in our public courses please go to the Department of Finance website: www.contractswa.finance.wa.gov.au and view the Buyers Guide for Training Courses (CUA TRA2012) for information on contract information, contractor details, order form and price schedule by course.
NOTE: The Common Use Arrangement does not cover catering and refreshment costs, please contact CBS office for costs.
Category 2: Working in Organisations 2.0.3 Job Application & Interview Skills (1 day) 2.0.4 Interpersonal & Communication Skills (1 day) 2.0.6 Time Management (1 day) 2.0.14 Customer Service (1 day) 2.0.25 Minute Taking (1/2 day) Category 3: Management 3.0.2 Project Management (2 days) Category 4: Management 4.0.1 BSB50607 - Diploma in Human Resources Management (3 core plus 5 electives units) 4.0.2 TAE40110 - Cert IV in Training and Assessment (7 core units plus 3 elective units) 4.0.3 BSB40807 - Cert IV in Frontline Management (4 core units plus 6 elective units) 4.0.4 BSB51107 - Diploma of Management (8 elective units) 4.0.5 BSB60407 - Advanced Diploma of Management (3 core units plus 5 elective units) 4.0.6 BSB51407 - Diploma of Project Management (9 core units) 4.0.7 BSB40207 - Cert IV in Business (1 core unit plus 9 elective units) 4.0.8 BSB50207 - Diploma of Business (8 elective units) 4.0.10 PSP20104 - Certificate II in Government (4 core units plus 5 elective units)
PSP30104 - Certificate III in Government(7 core units plus 4 elective units) PSP40104 - Certificate IV in Government (7 core units plus 8 elective units) PSP41204 - Certificate IV in Government (Project Management 10 core units plus 5 elective units) equivalent core units exist please see training package for details PSP51304 - Diploma in Government (Project Management -10core units plus 1 elective unit) equivalent core units exist please see training package for details PSP51104 - Diploma of Government Management (7 core units plus 4 elective units) PSP50804 - Diploma Government of Human Resources (6 core units plus 5 elective units)
Category 1: Information Technology 1.0.6 Excel Introduction (1 day) 1.0.7 Excel Intermediate (1day) 1.0.19 Project Introduction (1 day)
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human resources
HUMAN RESOURCES
Tel: 6211 2340 OVERVIEW CBS Training is able to offer Human Resources professionals, or those with Human Resources responsibilities, a suite of training programs including non-assessable short courses or nationally recognised units or qualifications. NATIONALLY RECOGNISED QUALIFICATIONS To receive a qualification, participants must successfully complete the assessments for each unit listed under the qualification. For information on different study options for the below nationally recognised qualifications please contact CBS Training on 6211 2340. Qualifications available in this section include: BSB41007 - Certificate IV in Human Resources (4 core units offered only) BSB50607 - Diploma of Human Resources Management (3 core and 5 elective units required) BSB60907 - Advanced Diploma of Management (Human Resources) (6 core and 2 elective units required)
RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified HR practitioners who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. Please contact CBS Training for further information. COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information.
Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
Course HR Essentials Interviewing Skills Job Application and Interview Skills Performance Management Recruitment & Staff Selection
Jan
Feb
Mar
Apr
May 24-27
Jun
Jul
Aug
Sep
Oct
Nov 18-19
Dec
28 30-31 13 12
3 20-21 9 15
20
HR ESSENTIALS
PURPOSE This course is intended as an introduction to current HR trends in the workplace. It provides a framework for understanding HR practice in modern organisations and is intended for those who need a basic knowledge of HR systems, legislation and trends. LEARNING OUTCOMES Explain the purpose of HR management in organisations Identify a number of key HR elements Prioritise organisational HR systems needs Identify key HR systems for their organisations Recognise current issues and trends CONTENT The role of HR in organisations HR planning Recruiting staff Training and development Performance management Industrial Relations Implementing HR systems Key issues and trends DURATION 2 days TIMES 9.00am until 4.30pm DATES 24 & 27 May 2013 18 & 19 November 2013 INVESTMENT $660 (GST inclusive) per person includes course materials, lunch and refreshments
INTERVIEWING SKILLS
PURPOSE This course is intended to provide participants involved in the interview process as part of the recruitment and selection of staff with skills required during interview. LEARNING OUTCOMES Participants will be able to understand and demonstrate a professional approach to recruitment and selection processes that complies with legislative requirements and the Public Sector Standards and to develop a plan to improve their personal interviewing approach. CONTENT Understanding Public Sector Standards, protocols and relevant legislation Reviewing position description (JDFs) Behavioural interview techniques Questioning Techniques Interviewing Techniques Developing rapport with interviewee Providing positive and constructive feedback DURATION 1 day TIMES 9.00am until 4.30pm DATES 28 March 2013 3 July 2013 INVESTMENT $440 (GST inclusive) per person includes course materials, lunch and refreshments
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PERFORMANCE MANAGEMENT
PURPOSE Participants will be able to understand the principles of effective performance management and be able to apply this knowledge to improve performance and accomplish results for the individual and the organisation. LEARNING OUTCOME Understand the performance management cycle and links to organisational strategy Identify performance issues that require immediate management and understand the different styles of performance management to use Provide feedback to underperforming staff Understand the appraisal system and process Develop a team or individual plan for performance management CONTENT What is performance management and different approaches Cycle of performance management and the role in managing individual performance Developing plans and agreements Monitoring and rewarding performance Conducting reviews/appraisals Giving constructive feedback Dealing with performance issues DURATION 3 hours TIMES 9.00am until 12pm DATES 13 June 2013 9 September 2013 INVESTMENT $440 (GST inclusive) per person includes course material and refreshments
LEARNING OUTCOME Participants will be able to understand and apply job application writing skills to get to the interview and confidently demonstrate the skills of successful job interview techniques. CONTENT The Public Sector Job environment Identifying your skills and abilities Addressing the criteria confidently, clearly and succinctly Drafting a positive covering letter Importance of CVs or resumes Making your job application stand out Understanding the interview process Selling yourself, key messages The value of strong opening and closing statements Questioning techniques, predicting questions. Interview preparation and practise, notes Developing rapport with the panel, through non verbal communication DURATION 2 days TIMES 9.00am until 4.30pm DATES 30 & 31 May 2013 20 & 21 November 2013 INVESTMENT $440* (GST inclusive) per person includes course materials, lunch and refreshments
*For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
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Addresses all important details Janet from Department of Training and Workforce Development
Lecturer was very knowledgeable on the topic and spoke at a level that matched our knowledge/understanding from Sarah at City of Melville
management
MANAGEMENT
Tel: 6211 2340 OVERVIEW The courses in this section are based on units from nationally recognised Management qualifications. These courses are designed to develop and enhance managerial competencies by focusing on practical application and demonstration of competencies within the workplace. NATIONALLY RECOGNISED QUALIFICATIONS To receive a qualification, participants must successfully complete the assessments for each unit listed under the qualification. Qualifications or skill sets available in this section include: Key Management Skill Set (3 units) BSB40807 - Certificate IV in Frontline Management (4 core and 6 electives units required) BSB51107 - Diploma of Management (5 core and 3 elective units required) BSB60407 - Advanced Diploma of Management (3 core and 5 electiveunits required) RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified managers who are able to provide evidence of existing knowledge and skills against the units of competency listed in nationally recognised courses. Please contact CBS Training for further information.
COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information. CBS Training offers the above Management qualifications using its successful work-based learning and assessment model. The workbased learning model enables participants to tailor the qualification, selecting units of competency relevant to their learning and development needs in conjunction with their job role. Participants will receive the support of a CBS Training Learning and Development Consultant who will attend the participants place of work at agreed intervals throughout the duration of the qualification. For more details regarding the Management qualifications and our work-based learning model, please contact CBS Training on 6211 2340.
Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
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management
25
Subject matter was very interesting and insightful from Carol at Identity WA
Clear information, easy to understand, great allocation of time for activities, very interactive from Gail at Identity WA
management
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RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified HR practitioners who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. Please contact CBS Training for further information. COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information.
Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
Course Certificate IV in Occupational Health and Safety Diploma of Occupational Health and Safety Risk Management OHS for Supervisors
Duration
Jan
Mar
Apr
Jun
Jul
Sep
Oct
Nov
Dec
1 2
27
The program is set out very well. The facilitator did a great job! Sarah Best from Shire of Mundaring
Excellent facilitator. Provided a good learning experience and environment Cathy Shaw from Fremantle Hospital
Certificate IV in Occupational Health & Safety, May 2012
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I enjoyed the course and found it to be very well delivered Dallas Dunlop from Global Construction Services
RISK MANAGEMENT
LEARNING OUTCOMES Risk management is an essential component of good business and management practice. This program will provide managers, supervisors and team leaders with knowledge of the risk management process and its application in the workplace. CONTENT Defining Risk management Identifying risk Analysing and evaluating risk Determining treatment options for risk Monitoring and reviewing treatment options DURATION 1 day TIMES 9.00am until 4.30pm DATES 28 May 2013 7 October 2013 INVESTMENT $440 (GST inclusive) per person includes course materials, lunch and refreshments
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project management
project management
PROJECT MANAGEMENT
Tel: 6211 2340 OVERVIEW Project Management is a dynamic and diverse management function. Our project management training will enable you to coordinate all aspects of project management to ensure a successful outcome. It will enhance your role working in project management be it with small, medium or large projects. NATIONALLY RECOGNISED QUALIFICATIONS To receive a qualification, participants must successfully complete the assessments for each unit listed under the qualification. Qualifications available in this section include: BSB41507 - Certificate IV in Project Management (8 core units required) BSB51407 - Diploma of Project Management (9 core units required)
RECOGNITION OF PRIOR LEARNING (RPL) RPL is available for those experienced or qualified project management practitioners who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. Please contact CBS Training for further information. COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information.
Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
NATIONALLY RECOGNISED PROJECT MANAGEMENT COURSE DATES Course Certificate IV in Project Management Diploma of Project Management Duration Jan Feb Mar Apr May Jun 24-25 Jun Jul Aug Sep Oct Nov Dec
8-10
22-25
PROJECT MANAGEMENT SHORT COURSE DATES Course Duration Jan Feb 21 & 22 Mar Apr May Jun 10 & 11 Jul Aug Sep Oct Nov 8& 11 Dec
Project Management
31
Best course Ive done in years from Karen at Royal Perth Hospital
Increased knowledge base of Project Management, increased confidence with undertaking project work from Di at Armadale Health Services
Certificate IV in Project Management, May 2012
project management
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project management
PROJECT MANAGEMENT
CUA Course 3.0.2 (Please refer to the Government Section of this Guide for more information)
PURPOSE Participants will be able to understand and apply the fundamental steps of an effective project management methodology in the workplace. CONTENT Fundamentals of the project management cycle Managing project goals and task outlines Determining project status Managing scheduling tasks and organizing resources Selecting, motivating and managing the project team Managing delegation, controlling and tracking the project Managing clients and stakeholders Managing project schedules and budgets Budget reporting Project evaluation and review Managing project to a successful finish DURATION 2 days TIMES 9.00am until 4.30pm DATES 21 & 22 February 2013 10 & 11 June 2013 8 & 11 November 2013 INVESTMENT $660* (GST inclusive) per person includes course materials, lunch and refreshments
*For State Government employees please refer to the Common Use Arrangement CUATRA2012 prices.
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Well presented. Good class interaction From Laura Very effective course glad that I attended from Lauren
Quality Auditing
QUALITY AUDITING
Tel: 6211 2340 OVERVIEW The BSB51607 Diploma of Quality Auditing is a nationally recognised qualification designed to develop skills in areas such as participating in and conducting quality audits, report audit findings, preparing audit documentation and managing audit teams. This program is designed for team leaders, internal auditors and quality auditors. The course offered provides training for five (5) of the eight (8) required units to complete a Diploma of Quality Auditing. The five (5) units are delivered in a clustered format and are assessed holistically. Participants need to enrol in and attend both sessions, and complete the assessment tasks to the required standard to achieve competence for the all (5) units. Participants that complete the five units will be issued with a Statement of Attainment. Participants who wish to achieve the Diploma Qualification may select from a variety of units and RPL the remaining three (3) units or select alternative units available through the Management and Business Portfolio. An RPL kit has been developed by CBS Training to facilitate this process.
RECOGNITION OF PRIOR LEARNING (RPL) CBS Training has an RPL kit available for those experienced or qualified auditing practitioners who are able to provide evidence of existing knowledge and skills against the Units of Competency listed in nationally recognised courses. A selection of units that can be used to complete the remaining three units of competence required have been included in the RPL kit. Alternatively you may already hold units at a Diploma or Advanced Diploma that may be packaged into your qualification. Contact CBS Training for further detail. Customised training can be arranged at CBS Training or individually through the Business and Management Portfolio at Central Institute of Technology, Perth Campus in either face to face or external delivery. COURSE CUSTOMISATION AND IN-HOUSE TRAINING Our courses can be customised to meet the specific requirements of your organisation and can be conducted at your premises. Please contact CBS Training for further information.
Please note that at the time of going to print, this course information was correct. However, nationally recognised courses are often reviewed. Should any changes occur, we will supply you with the most current information.
QUALITY AUDITING
PURPOSE This program has been designed for people working as team leaders, internal auditors and quality auditors. It gives participants an overview of the auditing process required to successfully participate in and carry out an audit. Participants will also have the opportunity to explore how to undertake an audit and develop reports for effective feedback to clients. UNIT OF COMPETENCY BSBAUD501B - Initiate a quality audit BSBAUD402B - Participate in a quality audit BSBAUD503B - Lead a quality audit BSBAUD504B - Report on a quality audit BSBRSK501B - Manage risk LEARNING OUTCOMES Develop quality audit scope and objectives Identify resources required to conduct quality audit Identify and establish risk context Develop and submit quality audit plan Conduct entry and exit meeting Identify, gather and analyse information Analyse risks Guide team members in continuously improving their performance Compile and prepare audit reports Plan risk treatments Report findings Participate in an exit meeting DURATION 4 days (two sessions of two days) TIMES 9.00am until 4.30pm DATES 25-26 February & 11-12 March 2013 10-11 & 17-18 April 2013 29-30 July & 22-23 August 2013 13-14 & 27-28 November 2013 INVESTMENT $1, 900 (GST free) per person includes course materials, lunch (first day only) and refreshments
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DURATION Learning Design 3 days Assessment 3 days Delivery and Facilitation Part A: 4 days, Part B: 2 days TIMES 9.00am until 4.30pm DATES Refer to next page, please note some Intake dates bridge a weekend. INVESTMENT (GST exempt) Learning Design $700 Assessment $700 Delivery and Facilitation $1,000 Price per person per cluster include course materials, assessments and refreshments
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Intake Two Duration: 12 days between February and May 2013 Learning Design (3 days) Assessment (3 days) Delivery and Facilitation Part A (4 days) Delivery and Facilitation Part B (2 days) Intake Three Duration: 12 days between April and August 2013 Learning Design (3 days) Assessment (3 days) Delivery and Facilitation Part A (4 days) Delivery and Facilitation Part B (2 days) 22, 23 & 24 April 2013 17 & 20, 21 May 2013 20, 21 & 27, 28 June 2013 12 & 13 August 2013 27, 28 February & 1 March 2013 20, 21 & 27 March 2013 8, 9 & 15, 16 April 2013 15 & 16 May 2013
Intake Four Duration: 12 days between July and November 2013 Learning Design (3 days) Assessment (3 days) Delivery and Facilitation Part A (4 days) Delivery and Facilitation Part B (2 days) 8, 9 & 10 July 2013 19, 20 & 21 August 2013 10, 11 & 16, 17 September 2013 31 October & 1 November 2013
Intake Five Duration: 12 days between August and November 2013 Learning Design (3 days) Assessment (3 days) Delivery and Facilitation Part A (4 days) Delivery and Facilitation Part B (2 days) 26, 27 & 28 August 2013 18, 19 & 20 September 2013 16, 17 & 23 & 24 October 2013 25 & 26 November 2013
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