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UCx 2.1
Table of Contents
SRG - Introduction _____________________________________________________________________ 4 SRG Key Benefits ____________________________________________________________________ 4 SRG Operation ______________________________________________________________________ 4 SRG - Configuring Nortel IP Phones _______________________________________________________ 6 Configuring Survivability Options __________________________________________________________ 7 Configuring Main Office Route Prefix _______________________________________________________ 9 Configuring Phones for Survivability Mode __________________________________________________ 10 Configuring SIP Trunk to Main Office ______________________________________________________ 12 Configuring Outbound Route to Main Office _________________________________________________ 14 Configuring Inbound Routes from Main Office _______________________________________________ 16
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UCx 2.1 This guide provides information about how to install, configure and administer the UC x SRG Add-on Module. The intended audience for this guide is the system administrator of a UCx SRG system. SRG - Introduction SRG Key Benefits SRG Operation SRG - Configuring Nortel IP Phones Configuring Survivability Options Configuring Main Office Route Prefix Configuring Phones for Survivability Mode Configuring SIP Trunk to Main Office Configuring Outbound Route to Main Office Configuring Inbound Routes from Main Office
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UCx 2.1
SRG - Introduction
UCx Survivable Remote Gateway (UCx SRG) Add-on Module can be used to seamlessly extend services and applications of a larger system at a headquarter site such as a Succession 1000 (CS1000) to remote branch offices while ensuring that advanced features are available to users at the remote branch offices in the event of WAN/IP network performance issues or a connectivity failure to the main office. SRG Key Benefits SRG Operation
SRG Operation
The UCx SRG system is considered the branch office and the Succession 1000 (CS1000) is considered the main office. All phones at the branch office are configured to connect to the UCx SRG system. Nortel IP phones with the UNISTIM firmware (not with the SIP firmware) can be configured in the UC x Web-based Configuration Utility to use the SRG mode (survivable mode). The following modes of operation are available for phones at the branch office: Normal mode (phones configured to use the survivable mode are registered with the main office system) Local mode (phones configured to use the survivable mode are registered with the UCx SRG system) In the Normal mode, Nortel IP phones connected to the same subnet as UC x SRG are registered to the main office call server through the WAN IP connection. Call processing, dialing plan and all other features are provided by the call server located at main headquarter site. When 911 is dialed from a phone in the Normal mode, the call is routed over the PSTN trunk at the phone's branch office.
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UCx 2.1 In the Local mode, phones at the branch office are registered as extensions on the UC x SRG system. Advanced features provided by UCx SRG are available to phones in the Local mode. Dialing main office extensions from Local mode phones is possible over IP trunks (if connectivity to the main office is available) or using the local PSTN gateway. Local PSTN trunk(s) provided with UC x SRG can be used to make outgoing calls to the main office, to call external numbers and to dial 911 in emergency situations. While in the Local Mode, Nortel IP phones configured to use the survivable mode provide Local Mode status indication on their display. The UCx SRG system sends regular "heartbeat" messages to the main office call server to monitor the IP WAN connectivity health. When a phone configured to use the survivable mode connects to the UC x SRG system, the system decides if the phone should use the Normal or Local mode based on the connectivity to the main office call server and configurable SRG options. If connectivity to the main office is restored and the configurable SRG options allow the use of the Normal mode, all phones in the Local mode are switched to the Normal mode (redirected to the main office) as soon as the phones are idle.
Note: Only Nortel IP phones with the UNISTIM firmware can be configured to use the survivable mode. All other phone types (SIP phones, analog phones, Nortel digital phones) always operate as local extensions of the UCx SRG system.
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UCx 2.1
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UCx 2.1
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